Holy Smokes! What a great experience. Josh went above and beyond to be kind and professional when I thought that I had single handedly Killed my business computer. I was trying not to be too stressed and just was writing it off. Josh did everything he could... and more to find a solution. I did get my computer and all of my information saved AND he set me up for success in the future. The pricing is fair. The service is ethical and reliable. quick. I would highly recommend this company and I am hoping they can come into my business and help me with the rest. If there was a 5+++++++ Star rating. They would deserve it! read more

They were prompt, reasonably priced (I lost access to a critical server hard drive which they were able to restore after a few days), very knowledgeable, and very friendly. Extra points for willing to geek out a bit over computer components and DIY stuff while I visited their office. If I have any issues in the future with my new server setup, this is where I'll go. read more

I called 911 PC Help in a panic the other evening with only 20 minutes left before they closed, and Vladimir picked up immediately. He was on his way home, but agreed to stop by my house and pick up my computer that had just died. That evening he kept in constant contact via text updating me on the situation. My hard drive had failed and would need to be replaced. I braced myself for the cost, but it was very reasonable (less than past experiences with big companies like Geek Squad). He had to order the drive and I expected to get my computer back the following week, but he had it ready for me in a couple of days. I expected to have to pick it up at his shop, but he offered to drop it off at my house. My computer boots up with no issues, and best of all, Vladimir was able to save all of my data! I truly appreciated the fast professional service at 911 PC Help! read more

These guys are so helpful! I had an issue with my PC and Vlad was very responsive, professional, and friendly. They took care of my problem quickly and now my PC is running great! I would definitely recommend them to others with PC problems in the future. read more

911 PC Help - My PC - IT Services & Computer Repair Near Me - San Francisco, California

Great, quick and reliable service. Vladimir (owner I believe) was quick to respond to my initial consultation within 1 hour. He provided me the contact to Janos (sorry if wrong spelling) to help me retrieve data from my 10 years old MacBook pro that had a swollen battery. Janos was great! Super friendly and honest. He even waited while I drove to Best Buy to buy an external hard drive even though it was close to his closing time. In the end, Janos was able to retrieve my data. Thank you! 5 out of 5, highly recommended! read more

In the early 90s, I got my first computer and not being computer savvy, I needed a lot of help both in setting it up and learning. Vlad Galant, came to my rescue and for many years, I could not thank him and his team for helping when I needed it. I don't know of any PC Help that would be better to use than 911 PC Help. I highly recommend him and I could not ever thank him enough for his understanding and expertise no matter the time or day. Excellent customer service and an outstanding PC Help team. read more

911 PC Help - Blessings come when you look up and sincerely ask. - IT Services & Computer Repair Near Me - San Francisco, California

I bought a laptop from 911 - greatest value and quality!! They were responsive and super helpful and accommodating. I could not ask for more. Thank you!!! read more

Very professional and reasonable pricing.. owner and staff are pretty straight forward with whats best for your money. If you need a fix you can have them look at it and ask their opinion.. read more

The folks at 911 PC Help are great, especially Vlad. Quality tech support. People who won't waste your time. Cost effective, refurbished PCs. Real time network security support. Whether you're looking to upgrade computers, buy new ones, or troubleshoot office-wide problems, this is a place I'd recommend. The small nonprofit I work for has been a happy customer for many years now. They even cleaned up my mess of a cable closet. read more

Vladimir and his team came in and completely modernized our organization. They helped us select the proper hardware and software that made us completely cloud based before the COVID-19 outbreak. Without him, we would not have been able to work remotely and the result would have disastrous. I highly recommend Vlad and his team. I have been a client for over six years. read more

Purchased a computer from 911PC Help. Jonas, an employee here was extremely knowledgeable and helped me get into the best PC for my business needs. Customer service at this location is VERY good and each person I have had the pleasure to speak with has been solid. THANK YOU 911 PC HELP for leveling up my productivity with quality products and services. - Jordan read more

We use 911 PC Help at my law firm. Whenever we have a problem they are fast to respond and make sure we are up and running. During this Stay at Home order, they have made it easy for all the attorneys and staff to transition to working from home. Reasonable monthly price to monitor all our computers and provide daily tech support. Fast to respond and great service. read more

911 PC Help has been an essential part of our business operation for well over a decade, providing us with excellent IT and helpdesk support, and other technology solutions. Over the years, Vlad and his team have been invaluable, helping us navigate several software and hardware conversions, and the scaling-up of our IT capacity to meet our ever-changing hardware and software needs, as we've grown from a small company, to a medium sized company with in-office, field, and now remote operations. 911 PC Help is knowledgeable, responsive, solution-oriented and friendly, I highly recommend their service. read more

Vlad and his team are always so responsive in the rare instances when I've needed technical support. Recently I have been training my replacement via Zoom, since it was during the COVID-19 lockdown. We needed to get the security camera software installed on her phone and Vlad and Eugene got right to it! No glitches. Our system works perfectly; we've never had any problems with it. Highly recommend these folks. read more

After a ransomware attack with our previous IT company we learned quickly we needed some added support. An IT company that could scale with us. I personally counted heavily on our previous IT guy however, he was a one man marching band. After a 3 to 4 year business relationship the ransomware attack was the nail in the coffin as we requested to have a plan designed 6 months prior which we paid fir. My exact words were design us a system that will provide a mirror image, offer cloud backups or off-site backups. Something that would allow us to be back up and running in 24 to 48hrs with little to no lose of data if we had hardware failure, natural disaster hit, theft, infection or in our case cyber theft. He put together a system but after it failed in May2021 he was singing a whole different tune and in fact got very defensive and outright rude after he learned the backup system was missing or corrupted. I truly don't wish this on anyone and is why I am taking the time to write this review. The only good test came from this attack was jumping ship and finding 911PC Help. The owner Vlad, the 2 Eugene's and Josh have all been gentlemen and very helpful. I am sure they can sense my concern after experiencing this back in May2021 on our small business. We were down for 8 days with no computer system. Luckily our accountant had a quarterly backup so instead of rebuilding 3 years of financials we had to rebuild three months. While struggling with this reality we also had someone that was acting erratic and knew way too much about out day to day system. We were forced to learn so much so fast and off boarding our previous IT company was my # one concern however, 911PCHelp steered the ship and got us focused back on what we do best and we let them do what they are good at: computers, support, maintenance and security. We hope they will be around for as long as we are as we are a loyal customer and believe in relationships. Thanks 911PCHelp fir doing what you guts do. read more

Good communication and great service. Vlad fixed my laptop, and the price was very reasonable... (I had thought it was beyond repair, but he brought it back to life). Would recommend. read more

I have been using 911PCHelp for about 5 years for all our technology-related services. I've found them to be extremely responsive--fast and efficient service, providing assistance as quickly as possible, and at a reasonable cost. A bonus is that they are quite patient with non-tech savvy folks (like us), and explain what they are doing and why. Highly recommend 911PCHelp as a tech service provider. read more

I want to thank Vlad, Eugene and Ivan, for all their help to my small business. I have called 911 PC Help twice now. The first time was for an emergency with our email system which the email company itself could not fix! After a disastrous week of problems, I called 911 on a Friday before a holiday weekend in total frustration. Eugene started work on the problem immediately and worked through the weekend. By Monday morning, our problems were solved, and we had a new email system that hasn't caused us a problem since! More recently we needed to replace two old computers in our office and transfer data and reinstall programs. In one Friday afternoon, Ivan came over with the new machines and did all the work necessary and checked to make sure everything was working as it should. Again, on Monday morning, we were fully operational, and I'm confident that our office systems are sound for years to come. However, if something goes wrong again, I will know to call Vlad, who is very patient and professional. I would recommend 911 PC Help to any business or personally if you have a computer needs. We are a small business and cost is always an issue, their prices for parts and labor are more than reasonable. More importantly, they easy to work with and very pleasant on the phone and in person. They will be my first call from now on for anything technology related. read more

I found 911PC Help on Craigslist. Seven years ago. I would like to say that I use them all the time, but I can't. Once they set you up or do something for you, it stays done. Just like it should. I run a small business with multiple PC's and tech challenges, so I do have occassion to interact with them, usually to add or upgrade something. Vladimir even answers my questions about my Mac, which I kinda ask just to give him a hard time and try to stump him, but he always comes back with the solution. In fact, I was so impressed with Vladimir when I first started using him years ago that I introduced him to a friend who runs a big business. Now 911PC Help has an office at that business and is the in-house technical staff for PC's, WANs, proprietary software, and the author of an incredible surveilance system. These guys are also an amazing source for hardware. A few years ago I was convinced that Dell was the best deal out there so I upgraded many of my PC's only to have Vladimir come to install them and show me what he could have gotten me instead: the same PC's with better specs at a lower price. When I was hesitant to commit to a new system because it required a very expensive dedicated server, he found me a slightly used server for about a third of what the new one cost. I'm writing this review, finally, after recently hearing friends complain about IT flakes and nightmares. As I look back, I have been really spoiled. Vlad and his crew are highly skilled, reliable, and responsive. And fairly resonable. I guess you can't really ask for anythying more than that. read more

My 4-year old PC finally crashed beyond resuscitation recently. Of course, it was during a very busy business morning when I was facing some significant deadlines. Immediately, I began to have depressing visions of having to deal with computers stores, annoying technicians, expensive data transfers, and lost business time. I called 911 PC Help and, much to my pleasant surprise, they came out within a couple of hours. Not only that, they even had a replacement PC with them! They set me up with the replacement computer with all of my data transferred all within just 1 hour's worth of time. I was back on my feet immediately! They were extremely professional and capable. I highly recommend them for both businesses and individuals. read more

Im big on customer service. After working retail for 7+years I have high expectations. Last christmas my husband bought me a MAC Book Air (after being a PC user for like...ever) Anyway after having an issue with my laptop I called apple to try and remedy the situation with their assist...they spoke....mac talk. I was totally confused! I decided to go another route. After looking online I found this place and they actually came by to check it out themselves and get this...the diagnostic was free! The guys names Vladimar and Luther did a really great job and my little mac is up and running. Would highly recommend! read more

A year ago we found ourselves in need of a complete overhaul of an antiquated server and work group set up. Hours lost of productivity and constant frustration were the norm. We reached out to and interviewed multiple IT groups who all work with medical practices. Vlad and his team came in, provided a very fair quote and complete realistic timeline for a complete overhaul (we were moving to a completely cloud based system which must be HIPAA compliant and extremely secure). They were and still are lifesavers-- within a month-- everything was updated on time, within budget and with almost no interruption to daily work. I don't have to contact them to be sure that backups are done, antivirus software is up to date, etc. They contact me-- just to make sure that everything is working as we need/want and making suggestions to make it better. It is so seamless that I no longer have a monthly calendar entry to check on it. If something occurs and assistance is needed, they respond within minutes, not hours, and usually have resolved the issue remotely immediately, if they are not able to, they have someone stop by and take care of you!! read more

Josh and Vlad are rock stars. I had an urgent computer problem and called Vlad first thing in the morning; he called me back within minutes, and an hour later I was in their office with Josh. They got me back and running that same day on my existing computer, and by the next day had me up and running on my new computer. Throughout the process, Josh was focused on the job, responsive and very pleasant to deal with. He even promptly returned a couple of follow up calls and took time to graciously work through my issues with me. They are my new IT guys, hands down. read more

Vladimir is a very helpful guy! He met me right away and offered free advice on how to fix my computer. He looked at my laptop and found the part in about 20 seconds on Amazon. I asked him how much to pay for his advice and he just said write a positive Yelp review. So here it is. The shop's a little hard to find: it's behind the parking kiosk at the Washington St entrance to the Hilton Hotel parking garage. Immediately after leaving, I forgot my keys and phone (wow, I'm dumb), and no sooner than I realized this, at that same moment Vladimir rushed out to find me. He just laughed and shook his head, and we parted ways. Thanks, Vladimir!!! Highly recommended. read more

This company was recommended by a friend. I have used them now for the last 5-6 years. I gotta say that this is by far the fastest tech support company I have ever dealt with. Our business located at the Financial District - Downtown of San Francisco. When I need help with our computer equipment, setting up or troubleshoot printers, routers, system network etc. I email them and get somebody to come out on site within an hour!! That's fast! The quality of the work is always awesome and I never had any issues. They do both PC and Mac. Solid, reliable and fast service. I like it. read more

Vlad's awesome! We had a weird problem with the server, and our database guy was totally confused. Vlad actually came in on Saturday, but still couldn't see what it was. He then researched it and on Sunday morning contacted me: the time setting may have gotten off and computers weren't connecting to the server. It was like the server was lost in the future. He was right, 30 min off somehow. I solved that problem, and we were ready to go Monday morning!! That was great. Good price, more than helpful!! Would recommend to all my friends. What service!! -Mike in Oakland near the Airport read more

I had a very different first contact with this company and I'm unimpressed. My laptop crashed last week and I did about an hour of research online last night to find a well liked company. I just called 911 PC Help all excited about getting my laptop fixed. 911PC Help was on the first page with 5 star status. Their website says 24/7 support, contact information to "set up a service visit now" and a rate that was reasonable for in-home repair. I call and told the dude who answered the phone that I needed to get my laptop looked at - that it wouldn't boot. I was told, "bring it in and we'll look at it". REALLY? I asked him to please repeat what he'd said and he said it again, "bring it in and we'll look at it". No questions, no service options, no directions. NOTHING. I was so shocked I just said thanks and hung up. Why put all of that nonsense on your website then not even attempt to provide any options? Their website should read "just bring it in and we'll look at it". 'nuff said. read more

I had to replace my cracked lap top screen and they did an amazing job! It took some time to get the screen from Ebay (we ordered it right when I came to the store). Great price, friendly stuff, excellent service!! P.S. they didn't accept cards at the moment so bring cash or check just in case!! read more

These guys are the real deal. Fast service, honest advice. First-class all the way around. I'm a tinkerer and also very frugal. When my laptop started overheating and shutting down repeatedly, I exhausted every home remedy in an attempt to fix it by myself. When that didn't work, I searched for a reliable company that was going to fix my 4 year old baby quickly. I decided to go with 911 PC help after calling nearly 10 other repair shops. They saw me right away and gave me a quote in a few hours. When it turned out my motherboard was fried from the overheating, they gave me a variety of options and even advised me that it might make more sense to save my money and put it towards a new laptop (which inevitably meant less business for them). Pretty awesome. I eventually decided to go with the repair. After the new motherboard came in, it took less than an hour to get my laptop back up and running (in even better shape than it was before)! I highly recommend 911 PC Help and will go back to them again in the future. read more

I had an issue with my mouse jumping around on my screen without me touching the pad so I brought my laptop in to see if their team could fix it. I mentioned that I had done some research online and that it was probably attributed to a hardware malfunction. Unfortunately the issue wasn't happening when I brought the computer in but I left it at their business overnight. The team was very responsive and pleasant to work with and I was able to pick up my computer a day later. When I asked them what the issue was, they didn't give me a definite answer and unfortunately the issue persisted so I had to bring it in a second time around. The issue still wasn't resolved the second time around so I had to bring it in yet again to see if they could fix it. I think the team thought it was a bug and not a hardware issue so they wiped my system clean to see if that would fix it. The problem went away for a while but is now back. I'm almost certain it is a hardware failure, so I basically spent over $100.00 troubleshooting nothing and will now have to spend the money to replace the hardware. I wish they had listened to what I was saying and told me to take it elsewhere. read more

They are friendly, fast, efficient and the prices are super reasonable. They got my computer ready in 3 days (they need to replace the fan). I knew more less what the problem with my computer was and they confirm it and they did not try to do add other unnecessary services or invent other problems. Also when they call me and I mention the coupon from Yelp, the guy in the phone did not know if it was valid for the service that I got, but he asked the other guy who was in charge and accepted my coupon so I saved some money. I will totally recommend them and I will go to them if I have a problem again (knock on wood) with my lap top again! read more

Vladimir responded so quickly to my son's problem with his desktop. Vladimir even suggested something that would not bring him business. The honesty is refreshing. I would go back to Vladimir anytime. read more

These guys were great. I had an ancient Dell laptop that was on it's last leg. I pushed it over the edge when I tried to do my taxes and download the latest version of Turbo Tax. It couldn't take it so died. I was scrambling. I found Vladimir and his crew online - there were great reviews. We emailed and talked about my options: either transfer all of the date on the HD to a new laptop or he could fix the computer but it wouldn't be pretty. The 2nd option was going to be more expensive in terms of service costs so I opted for the first option. Even though I got a netbook which cost me about $500, Vladimir's advice was spot on. At least this new machine would be functional and I'd have all my files. I dropped off the old laptop and he delivered the new one to me in about a day. Would totally work with these guys again. read more

My laptop of about 6 years suddenly died a couple days ago and unfortunately I had a lot of important files on there that I could not retrieve. I called Best Buy and some other computer repair places on yelp before finding 911 PC Help. Vlad picked up the phone right away and gave me a straightforward diagnosis and quote. He was also available for an appointment the next day, which was extremely helpful. The drop off and pick up process was easy and he was able to recover my files and transfer them to my new computer within an hour. I would definitely recommend Vlad for any computer needs and will be coming back if I run into any computer issues in the future! read more

Great place. Very accommodating and quick. Very reasonable prices. I've used them a few times and they are great. Very knowledgeable. I highly recommend them. read more

911 PC Help is the Johnny in helping our computer systems needs. Fast, efficient and reliable. The staff are very courteous. Ricky Sison Paralegal/Administrative Assistant Mccoy Law Fir, PC read more

Very helpful in solving the mystery of why my computer was constantly restarting (improperly installed Windows). Would recommend to anyone with software issues! read more

Vlad responded to my initial outreach right away, despite it being a weekend. He seemed to truly care about resolving my issue and was very knowledgeable! read more

I wanted to give a shout out to 911 PC Help. I stopped in to see about fixing the cracked screen on my laptop. Rather than selling me the repair that I had come in for, the man I met encouraged me to upgrade my laptop to a more modern machine, for only slightly more money. He gave me specific brands and where to look for them used, online. I ended up getting a great machine for $500, with a quad core processor, 16 GB of ram, and a nice screen. Repairing the cracked screen would have been 200 - 250, so I'm really glad I didn't bother with that. Anyway, it was nice to go to a business where the person had my interest at heart and was able to give clear and worthwhile advice in just a few minutes. Obviously I didn't use the services he was selling, but I must assume that if I were going to, the moral standard would be just as high. read more

Great company with an extremely quick response! I had some printer/scanner/software issues that were interfering with my business and causing me some great embarrassment. I would've paid anything to quickly corrected it. Within an hour and a half over the phone these guys remotely jumped into my computer and helped me correct some very complicated printing issues and settings that I need as a notary as well as getting my scanner set up with the settings that I require. Printing legal documents has a lot of complications to how a printer needs to be set up and the preferences created so it's beyond just hitting print and a document shooting out. Somehow these guys figured out what it was that I needed and how to correct all the issues. I am very grateful that now I can confidently take on more accounts and process these documents quickly and easily! I have referred them to my colleagues since now they have a great understanding of what a notary needs to print! Pricing was incredibly fair and exactly what they quoted. read more