This store has the best customer service of all the Zumiez we have been to. Besides having a great selection of clothes their prices were pretty good when you factored the sale they were having on outlet prices. There were plenty of styles and brands of pants for our kid to choose from along with shirts. The girl that was helping our daughter out was so nice, helpful, and kind. We will be coming back here again for all of our Zummiez needs. read more

I have to say! The staff was amazing. We walked in around 6:45 not realizing that they closed the mall at 7:00. The workers never made us feel rushed. We told them we could Leave and they said no, take your time and let's find your son what he wants. I have never felt so welcomed. When they didn't have his size on a pair of pants. They offered to order it on line. This is now past closing time and they are still helping us with a smile. It was a great experience and I thank the staff for their kindness. read more

Shopping is already so stressful for me and with Christmas shopping my anxiety level is through the roof. I was looking to get completes (skateboards personally put together) for my two younger kids. I was immediately asked if I needed help by an associate named Cesar. He was beyond helpful and stuck with me through all of my questions, was so kind and had so much patience for this stressed out mom. I have never felt so welcome in a retail environment. Thank you so much Cesar for you kind heart and fantastic people skills. There should be more young people like you! The kids love their boards and have been shredding since Thursday. I had also spoken with the store manager-Keith. Keith thank you for having such amazing employees. You can tell you take pride in what you do. The kids loved the stickers in their complete deck boxes. That was such a special added treat. I'll be coming in to get my board soon :) Zumiez- keep it up with having wonderful people caring about everyone who walks through your doors! Sincerely, Brittany and Kids read more

Never liked this store brand much because the location near home was always a blah. What a surprise at this location. The employees are super upbeat, acknowledge their customers as soon as they walk in. Always offered help and super patient with my 9 years old with her picky selection on her jackets. read more

My 13-year-old son is celebrating his birthday today and came here to check out some of the longboards. He's been wishing and dreaming to have one. A guy with blonde hair and arms wrapped in tattoos approached us and showed him all the longboards in the store. When my son asked if the store has boards on sale, or are discounted, the guy just exploded on him without provocation: "we're not a soup kitchen, you gotta pay what you gotta pay!" Then he walked out on us. My son left the store teary-eyed and devastated...on his very birthday!!! read more

I came here to buy my first longboard. Isaiah was super helpful while I was trying to make a decision. He was really friendly and knowledgeable and he encouraged me to take my time. I didn't feel like he was rushing me or trying to persuade me to buy something. Really great experience! Thank you for working during this crazy time (: read more

I would give no stars if I could!!! Two employees, "Bishop and Samantha" racially profiled and accused my friend and I of stealing in this location when we had intentions on spending a lot of money! I now realize why I shop online! The two employees were completely out of line! We were followed throughout our entire shopping experience and asked if we needed help by the same associates multiple times in a 10 minute period. I received a phone call from our other friend to meet her at another store real quick, so my friend asked the associates to hold a hat for her while we met our friend in another store. After they agreed to hold it for her, Bishop asked if he could look inside my personal shopping bag. He mentioned a pink hat that went missing and decided he needed to check inside my bag. When I opened my bag and he saw there was nothing in it, he knew he messed up. It was clear we were being hawked down the whole time, so I have no idea how they even think anything could have been stolen. But the violation of privacy and embarrassment that went along with it was disgusting. As someone who has never shoplifted from anywhere, I was appalled simply by the accusation. But To make matters worse, The "manager", Samantha gave a very fake apology, alongside Bishop, but it was only when we returned to the store with our Caucasian friend ten minutes later. It was embarrassing because it happened in front of a store full of people on Christmas Eve, and the way they responded was even worse. When I asked who I could speak to that was in charge, Samantha informed me that she was the manager and the highest person I could speak to. To make matters EVEN worse my friend still bought the hat she wanted; and the thin, Caucasian girl (with a septum) ring that rang her up even assumed she didn't put enough money on the counter, without even counting it. Lol Absolutely absurd!!! I wish I had a camera on my shirt to record the whole experience. I also wish I snapped a picture of them to expose them on social media. Long story short, if you're black, don't shop here. They will assume you're stealing, even if you walked in with a bag full cash. Oh yeah, Bishop is of mixed ethnicity and clearly part black, so he should probably just jump off of a bridge. Profiling his own race for a company that probably pays him $8 an hour. Very very sad. Shame on the employees that were involved. This review was only a small part of my complaint. I certainly contacted corporate for any of you involved that see this, and I hope you lose your job! If your job is customer service, you have NO BUSINESS looking inside people's shopping bags. And certainly no business embarrassing them in front of other shoppers. SHAME ON YOU! read more

We came here to get a pair of sun glasses as I lost mine and the staff was exceptionally helpful and friendly. We don't exactly fit in in that store but all the people working the day we were there were great and deserve a pat on the back for going above and beyond. read more

I have a preteen boy who is very particular about what he will wear. Unfortunately for me, he is also going to be very tall which means he is constantly outgrowing his clothes. I have spent countless frustrating hours taking him around shopping only to come home with nothing. I have also tried the whole 'you'll wear whatever we give you to wear and be grateful' thing, only to end up buying clothes that end up sitting in a dresser while he continues to overwear his same old ragged favorites until far beyond their retirement age. We made the trek down to the outlets because we had been quite successful at the Pac Sun outlet a couple of years before. We headed there first and were disappointed. Then came the dreaded march through store after store only to hear 'yeah, there's nothing here' time and time again. Little brother was getting antsy and whiny. Husband was getting irritated and cranky. Looked like I was facing the defeat of yet another wasted day. And then, there was Zumiez. Like the light at the end of a walk-in closet full of all the wrong styles, it drew my son in with promises of Neff shirts, 'sick' shoes, and shorts that were exactly the right length. Salespeople are there to sell. Not sure if they are on commission or just a goal system, but boy do they work it. I normally prefer to be left alone a little more when shopping for myself, but at this point I was grateful for the help. And this guy helping us really knew what he was doing. He zeroed in on my son's style with just a few short questions and managed to pick out a few pairs of shorts that were more than acceptable to both of us. He was helpful, but never overbearing or pushy. When all was said and done we went to the counter with a weeks worth of outfits and a pair of shoes. I thought I had done a pretty good job of keeping track of how much we were spending, but then was pleasantly surprised to discover that we actually got an additional percentage off of the sale price of the shoes, bringing them down to only $18!! I grabbed our salesperson and asked if they had anything in little brother's size. He scoured the shelves and backroom for me and came back with the only pair that small in the entire store - a pair of DCs for under $20!! Thank you Zumiez for saving the day!! We will be back after the next growth spurt. Assuming of course that the boy's style does not change yet again by then. :) read more

Holy Moly... I called this place an hour ago and got a young man on the phone who, within seconds of answering my call, asked me to "hold on one sec dude" ~ and he set the phone down. I waited patiently thinking he might be helping a customer out, but as I listened to him give his lunch order to a coworker who was heading out to pick up a hoagie, I kind of got irritated. However, I still waited on hold ~ not really on hold, because he simply placed the phone on the counter where I could hear his entire conversation. Finally I just hung up after 8-10 minutes of listening to him chat it up with other employees and hearing his weekend's plans. I've tried calling back for the last 45 minutes and the darn phone is still busy. It's Monday morning so I doubt they are THAT busy... I'm sure the young "dude" just put the phone down on the counter and forgot about it. I think I'll just go to Tilly's :) read more

Tatts and piercings aside, these guys provide quality customer service beyond expectations. Came in for some back to school clothes for the teen and left with 2 pants/jeans, 3 Ts, AND a pair of vans for $140 total! A steal compared to comparable stores. As it should be, after all this is the OUTLET mall where you shouldn't have to pay $30 for a t-shirt! We will be back, thanks guys! Oh, and helpful, friendly service too. :) read more

Great customer service! Christmas shopping during Covid can be a little hectic during the holidays, however the store associates Keith and Julio Provided great customer service and made shopping easy and fun! Thanks guys for your help on choosing the right skateboard for my daughter! read more

Best service Great deals Awesome staff Sure its not going to be as cheap as Ross but for the quality name brands they sure do have great prices. read more

WOW every body was incredibly friendly ! They had some great deals and btw did I mention how friendly everybody was???? Cool stuff and decent variety of skate boards for an outlet shop. The outlet is pretty nice and the parking was plentiful on a week day, but what really stood out was the incredibly friendly staff! read more

One night, a day or so after black friday sales, I went over to Zumiez in the outlet mall and looked at their deals. They had awesome deals and amazing customer service. They were amazing and hooked me up with a bunch of shoes for a super amazing price!!!! I walked out of the store with 6 new pairs of shoes and a huge smile on my face!!! #OSIRIS IF ANYONE EVER WANTS TO GET AN AMAZING DEAL ON SHOES, GO TO ZUMIEZ AT THE OUTLET MALL, AFTER BLACK FRIDAY!!!!!! read more

Great service! Garrett is super knowledgable about all the snowboard gear and brands...lots of good deals here. I will be going back to this location! read more

Zumiez. Typical mall shop, mall shop employees, mall shop prices, mall shop gear. Step outside and head down the hall to much better stores than this. read more

I normally dont post anything about retail, but i am a huge huge fan of this place. The staff is incredibly friendly, helpful and on point. Came here looking at the buy one get one half off shoe rack told him i prefer DC brand shoes. While i didnt see anything i like turns out he was already online pulling up DC with that same deal that would ship for free. I got a very helpful guy and a very good price on a Nixon watch. This store is now my goto spot at the outlet mall read more

Pants shopping for my boys is a nightmare. They are either too tall or too thin! I was about to throw in the towel when this tall blonde sales girl checked in on us and pointed us a different direction. The pants were a perfect fit and was still a part of their sale. I didn't catch her name but she was amazing! Thanks Zumiez! read more

Awesome service! The dudes and dudettes r pretty epic... A little pushy but this is sales aye??

I was really impressed with the service that I received from Izzy and the entire staff here. We went in on a quest for a proper pair of skate shoes and we were not let down. The staff was very attentive and we found exactly what we were looking for. read more

This Zumiez in Carlsbad is phenomenal! Staff members are really helpful especially Megan and Aaron. They were really helpful on helping me pick gifts for Christmas shopping. They made sure their customer was happy with their purchase and made sure everything fit. Really amazing vibe with lost of sale! read more

Qt with snake bites. Pretty sure he was checking me out but couldn't tell.... I was wearing all black with snake bites too. Ur yummy hmu.