Vans is a legendary beach/surf shoe. I've been wearing them for years and have loved some and not love some. Yesterday I went into the store in Encinitas and I had a very specific pair in mind and of course they were right in front of me... Perfect. But the best thing was, when I went to check out the lovely cashier said to me, would you like to use your family plan credit? I had no idea what it was so I said sure. She said well then your total for the shoes are $30! I was astounded that Company like vans even knows who I am or what I am but their system does and they rewarded me for being a good customer. They have my business for life, a great company. read more

Vans - New pair!!! - Shoe Stores Near Me - Encinitas, California

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I did NOT enjoy your entire "team" as I ONLY enjoyed doing business with Mo and another gal, slim and tall, so pretty and youthful with long chestnut hair, Daniel and lovely, equally radiant, sweet, pretty Kyle. The female BRUNETTE/DARK HAIR salesperson, Maribella/Bella was tooooo busy trying on clothes and sneakers for her own benefit to be bothered with customers and she was VERY irritating loud complimenting herself constantly! TOTALLY OBNOXIOUS!!! I was so happy Mo was helping me and compliant, sweet, efficient, kind gal, Daniel. It was not until I returned evening of May 27th that I learned the gal I just mentioned is named Bella and then later reading my receipt saw her name spelled as Mirabella. That put 2 and 2 together when I called earlier this month about product availability that Mo was NOT working that day and I spoke with a female named Bella who was BEYOND irritating responding with idiotic replies which smacked of SLURS that I found humiliating attempting to PUT DOWN Mo's fine character by the degrading comments, how Mo has "LOTSSSSSS OF CHILDREN!!! MO HAS A LOT OF CHILDREN!!!" She made Mo sound like some illicit trollop FREAK! I hoped I would never have to speak with HER: BELLA again! BELLACOSE BUMPKIN is MORE LIKE IT! An EXTREMELY obnoxious and unsettling personality TRYING TOOOO HARD, TOOO ARTIFICIAL, TOOOO PHONEY, TOOO 'being BOTHERED' ! FAKE, artificial and for goodness sake I am trying to shop so GET OUT OF MY FACE BELLA idiot!!!!!!!!! Sadly I returned May 27th to pick up socks since I had received a $10. certificate offer OnLine. You know, like WOW: $18. checkered 3 pairs of pastel socks for only $8. + tax! GREAT! I gathered those and a TOOOOOOOOO IN MY FACE BELLA was there, the same gal trying on clothes that other day, informed me NICE Mo was not working today! BUMMER! Neither was sweet Daniel. DOUBLE BUMMER! I looked around and saw that GREAT: Van's finally has some male energy and hired another guy! COOL! I asked the guy for help, telling him that and he whispered TOOOO OBVIOUS into an earphone and HE disappeared and suddenly BELLA was IN MY FACE LOUD AS A BULLHORN making me SO nervous! Something has GOT TO BE WRONG with Bella because normal people don't act that way. And the stuff she said was so STUPID, making NO sense but OBVIOUSLY smacked slurs of racism, prejudice, bigotry, homophobia and all together TOTAL mandrist HATE OF MEN/MALES! Hey! I don't judge proclivities nor leprechuans! NOTHING MAGICAL ABOUT BELA Lugosi!! I tried to get away from Bella wondering where the fab sales guy was and she did NOT let up on us! She was SO CONFUSED and discombobulated handing me the other guys items to buy and I had to correct her and tell BELLA those are NOT my items! I'm NOT paying for those!!! I just asked for a bucket hat and checkered socks! Bella got a bucket hat from the back but it was no the flowered bucket hat OnLine Vans! I bought it and the socks with the other person's stuff NOT happy with the point explaining to almost wriggle out of a truth she was giving me(!) This "BELLA" is so transparent and unauthentic I had a HORRID experience and do NOT want to ever wear the items I bought. She threw off my peaceful, beautiful day! My friend said he never wanted to return to this Vans store every again!!! I told him, I am returning tomorrow the 28th to RETURN EVERYTHING I bought from Bella because every time I will go to wear these items I will think of HER and that horrid experience I felt blocked into!!! THAT is NOT a good salesperson!!! I sure hope she is NEVER EVERY considered for Manager! How could she be with the ridiculous racist slurs she threw our way! In my book, BELLA, YOU'RE FIRED! I hope Mo will be there tomorrow and not self-obsessed, narcissit Bella/Mirabella. NOTHING "Mira Bella" about her OBTRUSIVE and OBNOXIOUS personality! She is so totally NOT Vans material!!! Pity because I own so much VANS and bought Vans stuff for our friends in Italy! - Italy LOVES Vans by the way! I'm so sorry to say this but it is the truth and I'm sorry but I will be returning all my purchases! Pity the store did not have in the flower Bucket Hat I initially asked for. I'm NOT a black garments person which remind me of funerals and death. I like sunshine colors! - Mr. Mark Gonzaga, former Public Official, Los Angeles County, Star Trek VULCAN Noble TOS. and LAPD Who Framed Roger Rabbit. GOOGLE ME: Mark Gonzaga Star Trek Memory Alpha. ADDING: I RETURNED MAY 29TH AND HAD MY FRIEND GO IN TO RETURN MY BUCKET HAT AND SOCKS WHICH TERRY DID AND HANDED ME THE RECEIPT. TERRY TOLD ME THE OBNOXIOUS GAL BELLA WAS NOT THERE BUT THE SWEET GAL WAS THERE, DANIEL and Kyle. I WENT IN SIDE SO PLEASED TO SEE DANIEL AND KYLE! WE HAD A WONDERFUL EXPERIENCE! DANIEL AND KYLE ARE SO VANS WONDERFUL! SUCH RADIANT PERSONALITIES PERSONIFYING VANS IMAGE! TERRY BOUGHT SOME STUFF AND WE ASKED IF WE COULD TAKE A PHOTO WHICH THE GALS WERE HAPPY TO DO SO! FAB PHOTO POSTED! XO read more

Always a great experience- staff is very attentive. We've been coming here for years and can't imagine going elsewhere.

Super kind and helpful staff. Came in with a return and they went the extra mile to fix the problem.

Came in at about 7:45pm today 11/7/25 had my lil one try on a shoe on display. Girl working floor came up to me and said "we normally don't allow try ons on display" I said ok where is the sign that's says no try ons? She said oh we don't have one. I said ok come back and talk to me when you do. I have never been told not to try on a shoe on display especially when I have bought a display shoe before. Do better Vans. I literally went next door to foot locker and bought same pair, way better customer service. Thanks Adrian at foot locker. read more

they gave me two right shoes. both right feet. I went in and pointed the ones i wanted and told them my sizes and opened the box to this. read more

Vans - Shoe Stores Near Me - Encinitas, California

Everyone at this store is super friendly and helpful. Especially Bella and Ollie! Thank you so much for going above and beyond to help me order my vans from another store! Seriously these two both exceed customer service expectations! THANK YOU SOOO MUCH!!! read more

Sunday afternoon, Mari and the rest of the staff was super friendly and helpful. They were very kind to our kids. We needed a size not in their inventory and were quick to suggest the order/delivery that matches their in-store price. read more

My son and I were out shoe shopping today and were at our wits end. My son is 13yrs old with a size 14shoe so needless to say the options were limited, and I mean SLIM pickings......As I promised my son we would try just one more place, the Vans store, maybe they will have something In a size 14 that you like.......AMAZING....my son scored! The staff was FANTASTIC!! Frank was very helpful, patient, understanding, accommodating and small talked abt guy style type convo. We walked in defeated and left with smiles on our faces, new shoes and new socks! Thanks Vans staff and thank you Frank for being AWESOME!!! read more

Literally the best customer service I have ever received! These people clearly know how to make their customers beyond satisfied and treated with respect. Noah and Kelsey both went above and beyond to help me (I had a slightly complicated return), however they accommodated me beyond my expectations expectations. You will not be unsatisfied if you ever find yourself at this location, and I only hope you have the pleasure of being helped by either Kelsey or Noah. I promise you will leave with the customer service as if you were in first classD and the feeling of comfort from such caring people. Thanks Vans! Both these employees exceeding my expectations and deserve to be rewarded for such an amazing experience. read more

Called in to see if they had any Real decks in a size 8.25 and the lady on the phone had no clue what I was taking about. Then I clarified and said "Real" was the name of the brand. She then went on to say that she had a few 8.2 decks and I asked her to again to be sure that they were 8.2 and she reassured that she had em. So I drive 30 mins up there and this dude in braids starts grabbing all these 8 and 8.5 decks, when I asked for an 8.2. Then he said he was gonna check on something and went to help out some other people in the store and left me standing there. Then he came back and asked me if he could help me. I told him "I thought you were going to check on something for me" then he was apologetic but proceeded to point out more decks in the wrong size. I just ended up leaving. read more

Worst experience on a vans store. Unfortunately I don't know why but they took to long to grab all the stuff, I mean too long for real. Unfortunately, hope next time I had a better experience buying a shoe. read more

I'm Happy we decided to stop by the new Vans store today! The store manager Joshua was friendly and knowledgeable while helping us out with the correct shoe sizes for my 2 boys and made sure we knew all about Vans running promotions. We purchased 2 new pair of shoes for each of our boys and because of the promotion we scored on a cool Vans Off The Wall blanked for free! I'll be returning later without the boys to purchase a new Skateboard Christmas present from associate Jason who helped us out understanding the best size, components and sale pricing! "Highly recommend Carlsbad Vans" read more

Thought that by spending $40 on a pair of shoes for my son that they'd last him the entire school year. ONE month and the adhesive and stitching holding the Velcro together is completely separated and peeling apart, what poor quality shoes. Will never shop here again, Walmart $10 shoes are better quality than this read more

Vans - Shoe Stores Near Me - Encinitas, California

My squad loves this store. Great employees that are very helpful. They were well-staffed and I had no problem with lines or waiting. I wish I could return on-line orders in store, but apparently you can't. That's the only reason they are losing 1 star today. But, I love this place. Thanks team! read more

Great store. The staff is super helpful and patient. They were on point in greeting us as we walked in and immediately versed us on the sales they had going on. Thanks to the Vans management for training your employees right. read more

Awesome new stuff! Partnered with Marvel and my boys LOVE their Spidey high tops! For girls- The cutest unicorn slip on with the horn on top of the shoe! And the emoji ones are rad! read more

I don't typically write reviews however I visited the new Vans store in Encinitas for the first time today and had a great shopping experience and felt compelled. I received 2 pairs of sk8 hi's as a gift recently and was looking to exchange them for different colors/styles. An associate named Jimmy promptly came over to me to see if I needed help. He was very kind, patient, and funny. Helped me with recommendations and knowledge of the products. He had a great temperament and attitude and I really appreciated that. I also was helped by the store manager Joshua who was just as sweet and accommodating. I let Joshua know about what a great job their new hire Jimmy had done in helping me and he prompted me to do an online feedback survey which I completed however there was no option on there to shout out specific people who had helped me so I decided to do it here on yelp! Thanks for everything, I will for sure be back to shop again read more

Vans - My sweet new kicks - Shoe Stores Near Me - Encinitas, California

I just visited this store today. As someone who has worked in customer service, I was impressed. All of the employees were friendly, knowledgeable, and courteous. From the moment I walked in the door, I was greeted by a sales associate who informed me of current promotions as well as which sales associate was available to assist me in trying on shoes. Thank you Vans team, keep up the good work! read more

The store overall is really cool. But the people they have working in there are way too young and have no idea what they're doing. I made a return and the girl tried to give me $80 worth of fives back, because she didn't want to give me her last 20 and 10. What? Finally the manager came out with some twenties and gave me my change. It seemed like the manager was running the whole store. Come on Vans you have a reputation to uphold! Overall I feel like Encinitas Vans store is off to a rocky start, but I am hopeful they get some local skaters or Surfers in there that know about the gear they carry. read more

I love coming to Vans but at this location the manager (Heather I believe was her name) was extremely rude and not very helpful. I heard her being rude to the staff and giving dirty looks to the customers. She was also talking very loudly about pushing everyone out of the store and from working in retail I know that you never make a customer feel unwelcome especially when there is 30 minutes until closing. Not professional. read more

I stopped in with my 11yr old daughter so we could purchase her checkered slip ons, everything was great until we went to check out. At the register I handed the guy the coupon I received when we purchased a different pair of shoes a few weeks ago and he stated that the coupon was only good on a purchase of $65 or more (shoes were only $50), he then pointed out the clearance items so we could find something to make up the $15 needed to use the coupon. After looking for a few minute my daughter finally found a shirt that she liked that was her size. I hand the shirt to the guy and he replies you need to spend $0.05 more cents, the shirt was $14.95. He then asked was there a higher priced shirt she liked, so we looked at the rack again and as we looked my daughter got frustrated cause there were not a lot of options in her size. She then decided to just leave with out the shoes and I totally supported her decision. If $0.05 cents is worth loosing a sale over then it is not a store that deserves my money. We actually ended up at the forum and my daughter got a pair of converse at Tilly's. read more

I had been wanting to stop by and check the store out & I was beyond impressed. Employees were extremely helpful and friendly! & everything was well organized and easy to find. Although they didn't have my size in shoes I would definitely be coming back here! read more