Going into the Tory Burch store makes me feel so nostalgic, after a girls trip to Palm Springs my friends and I went to the outlets to have some retail therapy. My friend Cheryl really wanted to go to Tory Burch to get a pair of sneakers and I was there with her. The store is really well organized and so clean, our associate was Miranda. She was really personable and helpful and found the shoes my friend had been wanting, seriously the sneakers she got were around $100 which is a great deal. If you're going to come to this outlet and going into Tory Burch ask for Miranda she was so sweet. read more

I was in the market looking for new sandals. The sales lady was circling the area but never actually delivered any customer service. I asked for my size, just for the sales person the drop the box of shoes in a corner and abort the shoe section. After walking around the store with the shoes in my hand, I head to the register. Shortly after I used "tap to pay" and money being taken out of my account, I was told that my money didn't go through. To try again!!! To come back and try again! No thank you. I walked out with my hands and wallet empty. FiRST AND LAST TIME EVER! read more

Tory Burch Outlet - I asked the cashier to take a picture of my non existent tranasaction. I was charged $125 for nothing!!! - Accessories Near Me - Carlsbad, California

Located in the Carlsbad Outlet with lots of parking. The sales associates were all friendly and helpful with giving me prices for the handbags I chose. They are not pushy so that's absolutely a plus for me. Best place to buy your Tory Burch bags and shoes. They are having 70% off shoes and 60% off bags. I always find great stuff here . Not as crazy packed and not a messy store either other than when it's a holiday then be prepared to stand in like to enter. I'm definitely be back ! read more

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I truly love this spot! I come here during my lunch breaks and always find the best deals. This review is particularly for Gabby and Lisa who provided me with spectacular customer service recently! I purchased a light pink wallet that developed a stain I couldn't get rid of for some reason, they were so quick, understanding and kind about solving the problem. I'd also like to thank Amy for always being such a gem and being so courteous, sweet and willing to help. Thank you all! read more

Dropped by to potentially get a daily driver for the lady. They sell purses, wallets, shoes, slides, sandals, accessories, jewelry, Purdue's, and much more. Come here to get some good looking femme items and a great value. Tip - come shop during holidays and get more value for your purchase Service - saleslady helpful and points out the value of the products read more

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Staff is so rude there's an older blonde lady who accused me of being in the wrong store just because I was in workout clothes and wanted to shop. I always shop at Tory and I wanted to see what new items they had. I literally walked out with her saying "looks like you had the wrong store" when I walked out because of her rudeness and horrid looks she shot my way. Her comments were not appreciated and I don't think I'll return if I see her working in store. Horrible service! (Monday at 12 pm) read more

Made a purchase with Sue and she was great. Changed my mind two days later and the employee who processed my return was offensive. She scrutinized the shoes I was returning and I'd never even opened the boxes. So the packaging, etc was in that perfect presentation they do. She told me about final sales not being returnable before she even checked my receipts and saw neither of my purchases had been "final sale". By this point, I was patiently annoyed and my body language must have shown that. The cashier started explaining all these unnecessary details. She ultimately processed my returns and refunds to my credit card. The experience was so off putting that I won't shop that location again. Work on how well you treat a customer with a return! read more

Excellent service by Sheila and Kara. Most of the interactions were over the phone yet I felt the attention, excellence and care. They held a bag for me that I had been looking for. Seamless customer service beginning the end. My Tori Burch purchase. The first of many to come. Many thanks. Well done! read more

Tory Burch Outlet - Here we are - Accessories Near Me - Carlsbad, California

This is going to be short and simple. Located in the Carlsbad Outlet with lots of parking. The sales associates were all friendly and helpful with giving me prices for the handbags I chose. Not as crazy packed and not a messy store either. Definitely coming back for more. read more

Tory Burch Outlet - Accessories Near Me - Carlsbad, California

Worst experience ever! I've never felt discriminated while shopping. I got asked more than 5 times if I am doing ok even after 2 employees have helped me shop. The older white lady stared at my sisters and I head to toe even from across the store. It made us very uncomfortable while we were shopping and felt unwelcomed. After we were done shopping both of the cashiers gave us the worst attitude and customer service. Appearances shouldn't matter when shopping at a brand store! read more

As a Mexican group of females looking and asking for products to be brought out to us by the first employee which was new helped us then another employee (Nathaly) took over and was such a sweetheart and very polite. She attended to all our wants; however, there was a white old lady constantly staring us down and asking us if we were doing okay and if we needed anything every 5 seconds looking at us as if we were going to steal something. She still had the audacity to talk to us rude. How do you have an employee that's racist in a store that a big chunk of minorities shop at. Tory Burch is repped by Hispanic/latin community, so I don't understand why someone racist like that is employed at a store like this. read more

HORRIBLE CUSTOMER SERVICE!! I have been to numerous Tory Burch stores this by far has been the worst experience! They are a outlet store and act like they are Louis Vuitton! Employees are rude and snobby! Not one employee greeted us up front we made a purchase just to show we are not the ones to be played with! Las vegas stores which are high end do not treat customers like they do at this OUTLET store! STAY FAR AWAY FROM THIS STORE!!! read more

They are the worst bad with us zero respect Not good the lady at the door and the manager read more

I came in yesterday and I have to say I was thoroughly disappointed with the customer service. I've been to this store multiple times, usually in my scrubs because it's right down the street from my old job but I was in the area today. Today I dressed comfortable, no makeup or anything. I walked in the store, no greeting. Multiple employees passed by me, nothing. The nice Indian man was the only one that sincerely greeted me. Another lady literally looked me up and down before saying something to me. She became more interested one she saw I was already wearing a Tory Burch crossbody. Decided not to spend any money since I didn't feel welcome. I'm saying all this to say, there were other customers in the store that received better customer service. This isn't the first time this has happened at this location so I won't be coming back. read more

Terrible customer service . The manager and the staffs need to be train . My mom like a bag and she held 2 bags the hold time because she wasn't sure which one she should get , the staff said there was a guy wants this bag and asked my mom want to buy or not . My mom made decision to buy the bag and I heard the staff said : sorry sir , this is the last bag in store . Right after 10' later , me and my mom ready to pay and the cashier said there was another customer look for this bag before us . BULLSHIT . I asked manager and she kept saying we can order new one for my mom , I didn't care , my mom wanted now bc she's leaving the country. And they still didn't care about us even we would buy 1 pair shoes , 1 tote , 1 bag and 1 belt bag . I swear , my mom and I never buy any TORY BURCH any more . Bad service and Tory Burch will loose customers slowly. read more

Manager here is absolutely ridiculous. Workers are also rude and impolite. My mom and I went to Tory Burch and bought three bags. When asked to put the bags in individual shopping bags, they said they can only put it in one bag due to shortage of shopping bags. What does that have to do with me getting the shopping bags? Clearly the manager's fault for not being prepared. they said one bag per customer but my mom and I count as two customers. When I told them that, they kept saying "we can't give additional bags. They're not gift bags" treating like we were asking for some sort of special treatment. Absolute BS and manager should be trained more properly. read more

I am a frequent shopper for Tory Burch. The customer service is terrible here. One of the store manager,Brenda, needs some customer service training. Tory Burch consider a luxury brand and being a store manager with attitude. I think they need to increase their customer service trainings. There are only one or two ladies associate with a smile to greet their customers. The rest of them are terrible and like they don't really care the customer. I will go to other TB instead of the the Carlsbad location. I called the Customer service line to file a complaints and I hope they will do something. read more

The pregnant cashier was SO RUDE. I left without even buying my sandals because she was so awful. I am sad to not purchase my items but I refuse to be talked to like that. AWFUL. I feel bad for the hard working sales people who are penalized because the cashier is so rude. Please get a new job if u don't want be to be customer service orientated. read more

Since did they open a Tory Burch store at the Carlsbad outlets?! We have a Tory Burch outlet in the Bay Area but I am REALLY excited about the new location in San Diego! From the moment I walked into the store Eugene provided NOTHING but EXCELLENT customer service! I asked one girl for a size in a pair of slippers and she blew me off! However, Eugene came to my rescue and I walked out with 3 pairs of shoes and a new pair of earrings!! I would come back often if you could guarantee Eugene would help me out and if you had more of my size in shoes! The location is small but well stocked with purses, wallets jewelry and more! read more

I was in the Carlsbad store shopping for my girlfriend. Just wanted to say what great customer service experience I received from Jun. She has great insight on fashion and was extremely helpful for me. The store is extremely well laid out and clean, IMHO. Thank you again for making my experience a positive one. read more

Cute stuff! In my price range! Bustling, busy outlet shop with tons of helpful workers trying to find my size shoe- 7 of course. I appreciate their willingness to be patient as lots of the cute styles didn't have my size! But wow they really do help and make someone feel welcome. Finally I found a nice pair of shoes and clutch. After I paid for my purchases, the lady who rang me up came around the counter and handed me my bag. Nice touch! I did notice this gesture at the other shops as well. read more

I went to the outlet at 1pm on Tuesday and was hopping for a great experience. Well, needless to say, I did not. The greeter was to busy talking personal talk with another associate. I walked the entire store and saw at least eight associates and not one said anything to me. I refuse to give my money to a place that does not value me nor my money. Horrible service!! read more

I barely write reviews, this is actually the first time I need to write something for it, since it is not very understandable that it a such hign end store, which is one of my favoer brand for years, will hire a sales like that, the one we met in carlsbad oulet tory burch store, here is the story I'd like to share, if anyone need to echo, please leave comment under mine. The worst experience ever! Last Friday, I believe was 11/11, I went to Carlsbad Tory Burch Store with my mom, and tried to shop a birthday gift for my little sister. Store was very busy and we were totally understand since it is near Christmas season. But we met the worst sale person ever, I think her name was May? Or something, at least sound like May. First all we can't barely understand her, specially my mom, when we asked her for size 7 sandal, she asked us to wait, we are patiently waited for over 10 mins, then we saw a person brought multiple shoe box from behind, we asked her is there one of us is ours, she ignore, and saying something which we totally don't understand at all, btw, her voice is so loud and unpleasant, and looks alike her knowledge of the vocabulary was very limited, and the word just jumped out her month one by one, in extremely high volume, near like screaming! We finally understood she want us wait again, my mom couldn't stand at her it, and asked me to find another sales person, and then I found another lady to help us, Elena? I think it is her name, although store is so busy, overwhelming, we totally understand, but Elena was calm and patiently go back and forth and finally find our shoes. Then we found out that Asian sale lady was fighting with another sale person on the back, we don't know why, it sounds alike she want to have the shoes buyer already picked, then she said something like she was charged the shoes area, and she want the credit or something, she was so harsh and rude to everyone, even to her coworkers! man it was hard to ignore, and all the buyers were looking at them yelling at each other, oh my gosh, my mom almost had her high pressure, we were kind of running out from store after purchase. It took my mom a while to finally calm down in the car. I am the tory Burch fan, I shopped often in the tory burch store in desert hill, it was first time we shopped here since we just recently moved here, man, worst experience ever, just because of her, we'd rather driving one hour back to our old store! Or hope next time when we visit, we will not saw her! Since one hour driving is way too much as well...... read more

I was so excited that a Tory Burch finally opened up at the Carlsbad Outlets! I wish they have one at Las Americas. I came here to buy Christmas gifts. The deals were pretty good! 40-60% off items! I forgot her name but the girl behind the jewelry counter was very nice and helpful. She gave great recommendations on my purchases. They even sell jewelry and perfume! I loved everything here but too bad I wasn't shopping for myself. I'll have to come back and splurge on myself soon ha ha. read more

Horrible customer service in this place, rude cashier and manager. I bought 5 items today and all were placed in one bag, when I asked for an extra bag since it was a gift, they refused to give extra bag regardless of buying 5 items, and the answer was we simply don't give out extra bags, only one bag per customer! I Won't go back to that store nor will I recommend it to any of my friends to go due to nasty attitude of manager and cashier, however the lady in sales floor who I believe her names was Maria was helpful and kind. read more

What a selection! You can find amazing deals on holidays which is typically means deeper discounts. This place can be extremely busy during those times and or peak hours. The staff here are what keep this place going. They're so helpful and accomodating. Always updating you as to pricing, making recommendations or checking in to see if you have the right size. I will send all my friends looking for Tory Burch here as the customer service is exceptional. The level of care, efficiency and assistance makes customer experiences like at Nordstrom feel subpar. read more

Stopped at this location on the way up to LA for a birthday party. Lucky me their 4th of July sale carried over and just about everything in the store was 40% off! The customer service is excellent, they were conversational and very attentive. Special shout out to a Eugene, he was so welcoming and so nice! I hold my customer service standards pretty high because of my professional background, and he exceeded my expectations :) Went in for 1 thing came put with 4. Go figure lol Thanks Tory Burch Carlsbad, I'll be back for sure! read more

Seriously when you walk in you are greeted and asked if they can help you. If not they go on about what they're doing with no pressure. Along with that the lady went to the back to get me a new purse instead of the floor. Everyone is professional and kind and the atmosphere was great. A few days after my visit I called them and a lady by Porsha answered. Omgosh she completely cares and will do what she can to help you. With that said I highly recommend this outlet. I've been to many being the Vegas one, the Ontario mills which is horrible and cabazon which gave me wrong information. This is a little drive for me but definitely worth it! Thank you all at Tory Burch read more

This entire store was 50% off yesterday and I was a happy camper. Jewelry, purses, wallets, perfume, belts, scarves, EVERYTHING was 50% off. I ended up spending a good $300 here yesterday for quite a lot of stuff. This place is awesome and all the associates walking around are willing to help you your entire trip. The cashiers were really nice as well. Great place to check out if you're a fan of this brand. read more

I came here on the second day of their grand opening. Most of the items were 30% or 50% off. Their customer service was great. I think you can call the store to see which promotion they have for that day. Their promotion changes every week read more

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Visited this store for the first time yesterday . I believe Kat helped me . She was very nice and friendly . Everything in the store was 50% off . A great deal . I was only going to buy a backpack but they had some great stuff . I purchased three more items for a little under $500. I will definitely be coming back . read more

So I was super excited when I heard Tory Burch was coming to the Carlsbad Premium Outlets as it is close to my house. However, I have been in this store about three times and the customer service has been subpar each time. I'm not a super demanding person - just stop forgetting I asked for shoes or a purse and I wait PATIENTLY for over 10 minutes and then have to come find the associate or ask a new one. I won't be back- I'll go to Cabazon instead or retail store ~Maybe I'll just stop buying completely read more

Friendly staff, good selection, great location. Good for gifts. Doesn't feel like an outlet location.

There customer service was terrible they gave us an display shoe when they know its not right during this pandemic and told us that we can come in to order another to get a new one but they charged us a shipping fee. read more

Very good selection, employees are very helpful and friendly. Ended up with 2 crossbodys and a pair of flats, alll for only $350, such a great deal! read more

This is a fairly new location that opened about four months ago. They do have a selection but not as big as the one in Palm Springs. Prices are in the higher range and the customer service was ok. They do make you feel a little uncomfortable because it feels like their breathing on your neck while you shop. You do not need an appointment to stop by here. read more

Don't go to this store!!!! They'll make you wait more than one hour in line. Out of the 20 people that came out, only one person was let in after 30 minutes. Very disappointed and frustrated!!!! I will give it a negative 1,000 points if I can!!!!! read more

Great location and of course love the brand. However, there is a SNUB factor that is very evident as soon as you walk into the store from the SALES GIRLS. EEK. One blonde girl was friendly out of all the times I have been there. The rest of the times I have gone, it is so ODD. They help and answer questions, but you do feel like you are annoying them. My friend and I thought it was odd and a bit funny. The heavyset girl with brunette long hair running the register was annoying. Yes, they will give you service but it is like pulling teeth. They need to be reminded that they are NOT the designer TORY BURCH. They also need to remember they are hourly sales staff that gets to keep their job because customers spend their hard earned money at the store. TAKE NOTE FROM NORDSTROMS and ZAPPOS. Hands down best customer service on this planet! It is a cute store with lots of sales and great location. Staff needs to improve a lot. OR get NEW people please! I have been to the actual TORY BURCH store, they are much more service oriented. read more

I was really like this brand. But I'm not gonna buy anything from this store. Because I felt like I have being treated like a thief. When I walked in to there store one of their employee her name is Jackie follow me all the time with her freeze face. I felt so bad! read more

First time Shop at Carlsbad Tory Burch and shopping experience at this plce is really SUCKS. Try To purchase several handbags as a gifts for my families. However, we just talked to other customers at the store, and the store associates JESSIE assumed that we are As a group and limited quantity of us and Even we don't know each other. I Will never Shop at This location anymore and won't recommend any of my friend To Shop at This location!!!!! read more