Shoe Palace

I rarely provide reviews, but I had a great encounter at footwear, etc., this afternoon. I am a…read moremiddle-aged female in need of a high-quality running shoe to invigorate my new workout regimen and I had the joy of meeting Sky. He greeted me kindly and listened to my situation. He was as friendly as he was knowledgeable. I took a while trying to find a shoe that worked for me, but he wasn't pushy and he made me feel like he valued my opinion and prioritized my needs. At one point there was four shoppers, and only himself, and he never left me (or the other clients) hanging. Yesterday I went to a shoe store in Solana Beach on 101 that treated me like dirt, so this was quite a pleasant contrast. Thank you Sky, and I will bring myself and my family back when we need new kicks.

Glad they are carrying Hokas now, most comfortable, cushiony shoes ever…read more Mostly a women's shop, limited men's selection and only shoes. Staff is super friendly and knowledgeable! They extended an online discount so I bought two pairs of Hokas slip-ins! Best deal ever!

Footwear etc. Encinitas Store Front

Footwear etc. Encinitas Store Hours

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Coolest Shoes in California

4.3(33 reviews)

1.6 mi

If you enjoy walking, running, or a day at the beach, definitely stop by for your performance shoe…read moreneeds. They have a very large selection of On, Olukai, and other brands. The staff is very friendly and knowledgeable. I was promptly greeted and felt like the gals were genuinely interested in chatting with and helping me. They were very sincerely and kind. They also have great taste in music.

Really disappointing customer service, especially after spending $200 on a pair of shoes. I was…read morestill within the return/exchange window, but the shoes didn't fit and I no longer had the paper receipt. I used my phone number/rewards account when I purchased them, so the transaction was tied to my customer information and could have been looked up. Instead, I was simply told they would not exchange them without the physical receipt. I wasn't asking for a refund on an unverifiable purchase -- I just wanted to exchange a $200 pair of shoes that didn't fit, within the return period. The unwillingness to even try to locate the transaction or offer another solution was incredibly frustrating. I've shopped at their stores in Carlsbad Village and enjoyed supporting local businesses, but this experience completely changed that. I won't be shopping at Blues and Shoes, Flourish, or Rivers & Roads again. For the price point and the fact that they operate multiple boutiques in the Village, I expected much better customer service and a little common sense when dealing with a legitimate customer.

Shoes

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Lady's Oofos & mens On clouds

New Balanace Factory Store Carlsbad

3.9(9 reviews)

3.6 mi

Get in here! They have a really great selection in this store! I bought the cutest, sunny, summery…read morepair of 327's here! I have never seen this colorway anywhere so these were a find! They have a great selection of CURRENT styles here!

Bought my new balances from here, I got helped by Giovanni and he was super helpful!…read more They close at like 8PM and we got here at 7:46 in desperate search for this specific style new balance color way! Giovanni was super patient and even mentioned to add military discount with an ID! Thanks giovanni!

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Shop 23

4.6(11 reviews)

14.4 mi

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

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The Foot Comfort Store

4.9(79 reviews)

3.0 mi

PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

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Taos

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Ziera

Road Runner Sports

4.3(526 reviews)

3.7 mi

My mom was in town looking for a comfortable pair of shoes after having bad luck finding the right…read morefit in the past. After visiting several shoe stores, I suggested we stop by Road Runner Sports and I'm so glad we did. Adam was absolutely amazing. He took the time to perform a fit test to evaluate her stance and better understand what type of shoe would best suit her lifestyle and needs. My mom is always hesitant because most stores never have her shoe size in stock, but Adam patiently listened to her concerns and managed to find three different pairs for her to try. What impressed us most was that all three were styles she never would have considered on her own, yet they were incredibly comfortable and fit her perfectly. There is nothing more important than having comfortable shoes. Our feet support our balance and mobility every day, so finally finding shoes that provided both comfort and style meant the world to her. She was so excited that she immediately changed into her new shoes and wore them for the rest of her vacation, constantly commenting on how comfortable and stylish they were. We truly couldn't have asked for a better experience or outcome. Thank you to the entire staff for making us feel welcome, and a very special thank you to Adam for his expertise, patience, and outstanding customer service. He made what had been a frustrating search into an enjoyable and successful experience. There is nothing value on her happiness and comfort.

Today's visit to this location reminded me why I usually leave without buying anything and then…read moredrive over to Fleet Feet. This is a great store if you are new to running or new to having your feet analyzed. The employees analyze your feet, show you the analysis and bring you shoes specific to the results. It actually is pretty cool. But I'm now 15 years and 30+ half marathons into running, and find myself disappointed when I come here. The issue is that the employees don't seem to know much about running outside of what their iPad tells them, and even worse, they don't seem to care. No one will ask "what shoes are you running in now?" "What type of weekly mileage are you getting in?" "What are your goals?" or "do you have any races coming up"? They were out of stock in my shoe today and didn't bring out comparable shoes or shoes they know and recommend. They just said it was out of stock. They cannot speak about the shoes they sell outside of regurgitating what their iPad tells them. They don't appear to have interest in the local running community either. Last year I mentioned to the associate that I was training for the AFC, and he asked me what that was. For all these reasons, I left again today and drove 45 minutes to Fleet Feet. Their employees are genuinely into running, well-versed in the products, and want to help you find you the perfect shoes PLUS they will encourage you to go for a test run around the parking lot before buying.

They help you find the perfect shoe or insert!

Display wall

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Outside

Nike Factory Store - Carlsbad

3.4(109 reviews)

3.7 mi

Good store to visit for some discounted Jike products. The store is a bit smaller than the one in…read moreSan Clemente. Decent selections, but it was busy when we visited so over all traffic was high and so I didn't get to shop here as much as I would liked.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

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Fleet Feet

4.9(174 reviews)

17.0 mi

This store has amazed me for 10 years! Kevin, Katie, Kevin H. and so many other staff members make…read moreyou feel like family and consistently give the best customer service I've ever had. Their prices are very competitive and I'm always impressed by how knowledgeable the staff is. Even though the prices are great, I would shop here even if I had to pay more because they are amazing for our community. Their Wednesday fun runs inspired my son to run from the time he was 6 and now he is running cross country in high school. Their Thanksgiving runs that shockingly have been free are a family tradition. If anyone in the community needs anything, this store always steps up first. They are wonderful people and I feel so lucky they are in Carmel Valley. Thank you!

First time here tonight for the store's 10th anniversary fun run!…read more Another runner in another run club told me about this, so of course, I had to come check it out. It was also a special run to celebrate 10 years of Fleet Feet, which was very fun. Lots of shoe demos here by Saucony, Hola, Addidas, etc. There was also a snow cone truck here too, free cookies and beverages were being given away. I couldn't stay for the raffle but heard a $200 gift card and some sneakers also given away. Yea! I'll def come back for this Wed fun run club! Will alternate between Lake Miramar and here! And oh the store had lots of running apparel for sale but also running shoes with consultation available. I will be back!

Variety

Nike's cute

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Sun Glasses

Famous Footwear

2.7(28 reviews)

8.7 mi

First time to this location, last minute drop in. Lots of options, great sales. Large parking lot,…read morea little busy but lots of parking available, clean store and clean outside, felt safe. Very friendly helpful staff. Would recommend this location.

This is a review of the ENCINITAS famous footwear. The Poway location was semi-helpful:…read more I purchased some Nike Court vision Altas online and they were too big. I went to the POWAY location and returned my shoes. They had my correct Size in the store but I declined to buy theM because they had VERY OBVIOUSLY been worn. The employee offered to clean them for me which I thought was a little weird. I don't know about you, but I'm not paying $85 for used shoes. So I went ahead and purchased another pair online and they arrived in three days. (See images) What are the chances They tried to sell me another obviously used pair? Filth! When I took them to the POWAY location they were very nice and refunded my money. The employee explained that their policy is to just clean the dirty, used shoe and resell it for the new price-- and that my particular pair of shoes came from STORE 697. The ENCINITAS location. It was explained to me that the employee at that store , (employee number 295956) who prepared the order didn't clean the shoe before they resold it to me for the new price. I've been a rewards member for years And have been shopping at famous footwear my whole life. That ends today. Order from an honest seller. Reselling dirty shoes for new prices is not only unhygienic but it's unethical and bad business practice. I'm Disgusted that I've purchased ALL of my kids shoes through this company. Note: this has also been sent to corporate. I'm going to shout this from the roof tops.

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Nordstrom Rack

3.4(247 reviews)

8.6 mi

Can find good values but not the big discounts like there used to be years ago. But it's nice to…read morehave a Nordies close by without having to drive too far. Several clerks at the register who were helpful. Gets busy on the weekend best to come during the week or later in the evening around dinner time on the weekend. Store is laid out by designer so it can take longer to give stuff if you're not into labels.

Nordstrom Rack is always a good idea! There's plenty of parking, which makes it super convenient,…read moreand the staff inside are all helpful and friendly. The checkout lines move quickly, so it's an easy, stress-free shopping trip. They always have a great selection of styles, from casual to dressy, so it is easy to find something that fits exactly what I'm looking for. Plus, the deals are hard to beat, and I often end up discovering something I didn't even know I needed. I also love that it's easy to make returns here from Nordstrom.com, with a free in-store return for eligible items (some exceptions), which is especially convenient now that the Nordstrom in Escondido is closed. I frequent this location because it's accessible, well-organized, and I always leave happy with my purchases. It's one of my favorite spots for both browsing and snagging great finds. I'll definitely keep coming back! It's free to join the Nordy Club, no points at Rack, but you get seasonal discounts, a birthday perk, 5% off with a Nordstrom card, plus bonus coupons and early sale access. The early access is a game changer!

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7 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jean C.

0

2

0

3 years ago

Kass provided the best customer service; she went above and beyond helping me find a pair of nike shoes for my 10 year old granddaughter. she patiently checked in store inventory as well as online inventory, provided full description by phone and offered to hold my shoes since I would be driving a long distance in race track traffic. additionally, when I realized that there was a store in another part of town that would miss the traffic, I called her to see if she could check with the other to see if they had the shoes. she kindly put me on a brief hold while she called the other store to check for me. retail customer service has NOT been like this for a very long time. so huge kudos to Kass and to the Carlsbad Shoe Palace for making my experience a pleasant one. thank you, Kiss!!! a happy customer read more

Carmen D.

0

1

0

12 years ago

i would like to give my much appreciation to the manager-nathan @ store#127 for all his help when i found the perfect shoe for me and my fiance. i was very pleased with my selection of shoe"s and will come back for two more pair"s @ a later time. nathan is excellent in customer service. thank you nathan and keep up the "FAB" CUSTOMER SERVICE. sincerely,,carmen daniels read more

Betsy G.

51

19

0

4 years ago

My shopping experience at Shoe Palace was exceptional though a little bit pricey compared to the other store, but the staff there were so helpful and knowledgeable, nothing was too much trouble as I searched for father's shoes. The staff offered wonderful service, with a smile, I highly recommend this shop for quality footwear and outstanding assistance. read more

Jacky T.

0

2

0

3 years ago

I been coming to this store for a few years and the staff members are always incredibly welcoming and helpful. But there is one person in particular name kassandrashe is an amazing person and she always gets you your needs and also she freaking beautiful and just an awesome person. I do recommend this store I love it personally read more

Eric C.

0

2

1

4 years ago

Came in just browsing & found some Great Deals ! Huge thanks to Josh for showing me the awesome deals that shoe palace has to offer ! Josh is very helpful and will take care of you ! Bought a couple sweat pants & a hoodie & two shirts with a Scarface floor mat ! Couldn't be happier Thank you Josh and the team ! read more

Nicholas M.

43

1

0

9 years ago

My past experiences here at shoe palace have been amazing!!! I've been comin here for the last 4 years and my shoe collection Keeps growing!!! Shout out to Lex, Liz, John, Kay, Nate, Spencer, and Brittany!!!! Every time I come in all y'all know what I want and get business done the right way!!! read more

Sonya S.

0

1

0

7 years ago

I was looking for some shoes to wear in the gym and Crystal Bridges-Hance helped me find the perfect shoes to go with all my gym outfits!! She was very pleasant, professional and polite. read more

Shoe Palace - shoes - Updated October 2026

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SKECHERS Warehouse Outlet

4.7

(12 reviews)

Service was great. Came in to swap a shoe that was too big, but they did not have my size. Ended…read moreup getting another pair and some pants.

Harvey is amazing! He helped my son find shoes for school and took the time to measure my son's…read morefeet, Harvey has an extensive knowledge about their product, he helped me find shoes I used to wear! I was looking for a specific style and he explained to me that they have the shoes but in a renamed and upgraded version! I love them!

Boot World

4.6

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Their customer service is awesome! Catelyn & Arianna were so helpful in accommodating my team and…read morehelping us find the best steel-toe shoes for everyone. They were friendly, patient, and kind the entire time we were there. Thank you both for making the experience so easy and enjoyable!

Boot World has an impressive selection of boots for every style and need. The staff is…read moreknowledgeable and genuinely helpful, making it easy to find exactly what you're looking for. The store is organized and easy to navigate, which makes shopping a breeze. Whether you're looking for work boots, casual styles, or something unique, Boot World is a go-to destination for quality footwear.

Flip Flop Shops - Oceanside

4.5

(16 reviews)

Flip flop Shops Oceanside is where the jam and vibe is. Superior customer service wonderful…read moreselections and a price he cannot bear. April hands-down is the best and most knowledgeable. She has a caring heart and she goes above and beyond to make sure you get what you need.. if you are ever in need of sandals or flip-flops whatever it may be go see April in Oceanside.

April was super helpful and made shopping very easy. She helped guide me to the exact pair I was…read morelooking for, in my size!! Hope she has a blessed week. Thanks, April!

Coolest Shoes in California

4.3

(33 reviews)

If you enjoy walking, running, or a day at the beach, definitely stop by for your performance shoe…read moreneeds. They have a very large selection of On, Olukai, and other brands. The staff is very friendly and knowledgeable. I was promptly greeted and felt like the gals were genuinely interested in chatting with and helping me. They were very sincerely and kind. They also have great taste in music.

Really disappointing customer service, especially after spending $200 on a pair of shoes. I was…read morestill within the return/exchange window, but the shoes didn't fit and I no longer had the paper receipt. I used my phone number/rewards account when I purchased them, so the transaction was tied to my customer information and could have been looked up. Instead, I was simply told they would not exchange them without the physical receipt. I wasn't asking for a refund on an unverifiable purchase -- I just wanted to exchange a $200 pair of shoes that didn't fit, within the return period. The unwillingness to even try to locate the transaction or offer another solution was incredibly frustrating. I've shopped at their stores in Carlsbad Village and enjoyed supporting local businesses, but this experience completely changed that. I won't be shopping at Blues and Shoes, Flourish, or Rivers & Roads again. For the price point and the fact that they operate multiple boutiques in the Village, I expected much better customer service and a little common sense when dealing with a legitimate customer.

Nordstrom Rack

3.3

(32 reviews)

Have been coming here since opening but I'm reconsidering my many purchases. Bought a dress and…read morerealized it really wasn't my color and still had tags on. Bought 4 months ago in March and i know I've seen one in store recently but when I finally had someone suggest I return it-I was told the store policy changed to 4 months and I was over and it was not returnable! I swear I never do this and got turned away at Nordstroms after making special trip there. Not even store credit. Told to sell on some app I never heard. I'm 67 and don't really want to add more frustration to this. Disappointed.

I like how this location is close to me, but that's about it. The staff are scarce so if you are…read moreneeding help or assistance good luck. I was trying to find an item I had seen at the SM location and practically searched the whole store and couldn't find it. I also couldn't find any staff that could help. I finally made my way to the fitting room and asked the lady there for assistance, and she was of no help at all. So, besides lack of help, the selection they offer here is not as great as the other locations either. Overall, if you're looking for basic items, and know where they are located and won't need any help, this is decent otherwise, go to the other locations

Birkenstock

4.0

(71 reviews)

As a person who has had 2 toe surgeries, I invest in only high quality footwear. The Encinitas…read moreBirkenstock store carries several lines of wearable shoes. I appreciated the ability to try on the different sizes and customer service and left with 3 sets of sandale. The prices of Birkenstocks across retail and online stores is very similar so I purchased mine from this brick and mortar store. Birkenstock has always been popular with the hippie crowd, but I love seeing preppy people switching to the wearable comfort of Birks.

I bought a pair of shoes from this store and only after a few weeks they we falling apart. I got in…read moretouch with the store and they were able to replace them. Great service, in a time when that's hard to find. I'll definitely go back to this store when I'm in San Diego. Thank you so much Lonnie!

Old Navy

3.2

(17 reviews)

Throughout the years I've had great luck at finding the specific items I'm looking for at this…read morelocation. They always have great deals too! Sales associates have been welcoming and kind and extremely helpful when needing to find certain items and/or help you order then online. If you are looking for something new or saw something in an ad, I always feel like I can find it here. The store is clean and well organized too. Easy to find parking as well.

I like Old Navy for summer clothes. Their clothes are cute and affordable and last through the…read moreseason.It's not high quality apparel but it gets the job done. This store is always well stocked, the employees are helpful and there is ample parking. Good stuff for casual wear.

Brixton

3.3

(21 reviews)

This review only pertains to Brixton's online ordering and not a specific store. Do not use their…read moreonline ordering. Placed an order more than 5 business days ago and order has not even been fulfilled nor have I even received a tracking number. Placed online orders from other retail companies and at least received a tracking number within 3 business days. Item was meant to be a gift and was hoping to at least have item shipped last week. Made a complaint to customer service asking for an update because not shipped yet and their response admitted that this is outside their normal processing time. I then responded to them asking them for transparency as to what is causing the delay, but they have not yet responded. Other reviews/complaints on Better Business Bureau confirm same disappointment from other customers who made online purchases. Asked for a refund because taking too long to process, but kept telling me order has been fulfilled, but tracking indicates otherwise (nothing has changed as of 07/13) J BRIXTON Order #S######763 Jul 2, 2026 Waiting for details Then they tell me refunds can only allowed when product received. However, will I even receive the item? Some customers on BBB indicate they paid money but did not receive their item or never received their refund. Buyer beware.

I had a really great experience here today. Joseph helped me while I was looking for a few cool…read moreshirts for my dad's birthday, and he was incredibly kind and helpful. He immediately dropped what he was doing to assist me and offered thoughtful advice while I picked things out. As someone who used to work in the service industry, I really appreciate good customer service when I see it--and Joseph definitely hit the mark. Thanks for making the experience so easy and enjoyable!

Allbirds

4.0

(10 reviews)

Super roomy store! Cool air mixed with some soft pleasant fragrance made my visit relaxing and I…read morecould fully unwind and could focus on shoe shopping. Easy to find what shoe one is looking for. Plenty of friendly staff to help. The shoe I wanted was sold out but it got ordered from their warehouse and shipped for free to my home. A bit bummed but grateful for the service. Not much clothings to choose from- company needs to work on that- including offering other color than black on their hats.

I was sitting in my car waiting for my phone from apple and wanted to browse their shoes without…read morestepping into the store yet I saw they had three wifi networks, one being a guest network. I went inside and asked for the password they said it was for employees only. So why is it titled guest wifi? Is the store so penny pinching that they can't even provide free guest Wi-Fi? Afraid people going to poach some of that free wifi when apple has an unsecured guest network that you don't have to sign on for? as well as a free Wi-Fi connection through the entire shopping center provided by the shopping center too. The two stars is because of the store not their shoes I cannot speak for their shoes because I ended up losing all interest in buying from them.

The Good Feet Store

3.1

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