Service: you walk in and people are readily available to ask what you might need help with. They're not pushing a membership, such as road runner, but are purely asking what you might be interested in. They do offer foot measurements and have you walk on a device that measures where your foot has the most pressure during steps, which I thought was really cool. They also send you the report automatically and don't try to upsell you on insoles (sorry road runner). Selection: they have a pretty large collection of shoes! If they don't have the color you want, they are more than happy to order it in for you. Value: what sold me was that they are selling you the shoe for the same if not near the same price as what it would cost online. But without the forced membership and shipping fee. I'll whole heartedly recommend this store to anyone interested in running! read more

What an incredible experience! I walked in not knowing what to expect and was immediately greeted by a friendly, knowledgeable associate. I wish I remembered her name because she was so great! She offered to scan my foot (which I thought might be a gimmick) but it turned out to be surprisingly informative. Using the scan results, she brought out three shoe options and carefully observed my stride as I tried each one. Together we narrowed it down to the perfect pair based on both her observations and my comfort. I hadn't planned on buying new shoes today, but there was zero pressure. Her expertise and the thoughtful process made me feel completely confident in my choice, and I left with a new pair of running shoes. Thank you! read more

As a person that is hard to fit buying anything shoe related is a nightmare. I was a previous customer of Road Runner but didn't like the games with their vip club. Walking into Fleet Feet was a breath of fresh air. Catherine couldn't have been nicer and she really knew her stuff. I do feel bad because the shoe wasn't a perfect fit, but she made it easy to take home and try as they have a 30 day return policy. No clubs no fees. They will even order in the proper shoe for you without paying. If you're the owner of this business please know customer service is a dying art. As a person who manages people in customer service I have to.aay yours is top notch. read more

Fleet Feet is a little ways away from home but we have been on occasion for various reasons. Thursday we attended the Thanksgiving Day Fun Run and it was so much fun. A fairly gentle 5k walk/run through the local neighborhood before the food frenzy began. The staff and volunteers were in early to help guide us where to go and there were deals and shopping a plenty. Fleet Feet has a pretty decent variety of workout wear, shoes, and accessories. The employees were pleasant and for being so early on a holiday morning the store was quite busy. I believe most everything was up to 25% off, pricing on certain items was quite high but I guess comparable to other stores. If you are in the area and in need of some good quality running shoes and or gear make sure to check them out. Supporting small business year round. read more

In search of really good, stable, comfortable shoes and thought Hoka has many good reviews. We were in San Diego for the day, when I googled Hoka... Fleet Feet came up and was only 10 mins from our location. When we arrived, the location was clean and had plenty of accessories especially for runners. Our Fleet feet specialist Daniel was more than willing to answer all our questions. He was very patient and gave us insights on other types of shoes. We ended up purchasing a pair of Brooks! My partner was so happy with them. Thanks again Daniel! Oooh just an FYI I had to use the restroom while there and it was very clean! LOL read more

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Shout out to Skyler for helping my boyfriend and I with our shoe fitting! We didn't feel rushed during the process and we got to talk about a lot of things while we were both getting fitted. Thank you Skyler for being so sweet and so helpful!! read more

Fleet Feet - Shoe Stores Near Me - San Diego, California

I waited 20 minutes for someone to tell me what socks I should buy. And when I was sitting down waiting they asked me to get up and stand. Horrible customer service experience. read more

Fleet Feet should be the top of your list if you're looking for running shoes. That's what my High School cross country coaches told me over a decade ago. I now exclusively purchase running shoes from Fleet Feet thanks to their excellent customer service and great selection of products. I was taught to never cheap out on anything that comes between you and the ground. That means tires. That means mattresses. And that means footwear. I always try to purchase some quality shoes that fit properly and fit my needs. That's exactly what you get at Fleet Feet. Their employees will ask questions to understand your footwear needs, scan your feet using a fancy 3D scanner, which they sanitize prior to use, analyze your various measurements, and then help you try on various pairs of shoes. They make an honest effort to listen to your comments regarding shoes and find the right pair for you. My wife and I thought the whole process was fun and enjoyable. As for inventory, they have a several brands of shoes in stock. In addition, they sell inserts, apparel, wireless ear buds, sunglasses, and other accessories. Shoutout to Michelle for her excellent customer service! She patiently helped me select new running shoes and new trail runners. Afterwards, she helped my wife select a pair of trail runners. She did all this while providing us with valuable insight as well as her full attention. I appreciate that. Overall, we love this Fleet Feet location and will return when we need a new pair. read more

Best shoe (sneakers) purchase experience in my 76 years! Caitlin brought out several brands and colors without me asking after a series of high tech measurements . Walked out with very comfortable Brooks. Not an easy feat! read more

Went to have my feet examined to find the perfect shoe fit - this place is so cool! The technology is impressive and Kevin, who helped me out, was so kind and attentive. Will definitely come back here & recommend to friends. Grateful that this place had no gimmicks and was just here to genuinely help your feet find comfort. read more

First time here. Worked with Maria who was very educational and patient, not to mention friendly. I have an injury so the store gave me 10% off for being a customer referred for medical reasons. Found the inserts and shoes I needed following my free foot scan. Very happy customer! read more

I recently got back into running and was in need of a new pair of running shoes. My wife had suggested to make a trip to Fleet Feet which was at least an hour away from where we live. I've got to say, it was 100% worth it. As soon as I walked into the store, I was greeted by Kevin. He was with me from the very beginning; getting a scan of my feet, analyzing my strides, which parts of my feet have more pressure points, etc. He explained everything in detail, asked me questions that led him to selecting shoes that would fit my needs. Kevin was generous enough to pull out about 5-6 pairs of shoes for me to try on, he even allowed me to take small jogs around the store for a couple pairs we boiled down to. He built value into each and every shoe that he showed me, and I wanted to soak in his running knowledge. We landed on the New Balance 1080, which I have ran about 30+ miles in since. Kevin was an absolute pleasure to work with. He provided me with a 10/10 experience. He displayed his high knowledge on running and the products, he was patient, asked all the right questions, along with being attentive to my own questions. As someone who works in a customer facing sales role, I hold high standards on how I am treated as a customer, because I strive to do the same for mine. The store was great, but Kevin was the star of the show. Keep up the amazing work, Kevin! read more

Great selection and exceptional customer service. I love this place and it is my go to for everything running! read more

Fleet Feet - Shoe Stores Near Me - San Diego, California

I really like this company. I don't know much about feet, shoes, styles, etc. but they are very knowledgeable and more helpful and up to date than my podiatrist!. They are good listeners, spend time with you if you need it and happy to answer all questions. I never felt any pressure to buy. When I did finally choose my shoes, they've been just perfect for me. I changed my mind about some socks I bought and it was very easy to make an exchange. I think Fleet Feet is great. read more

My wife and I walked in about 20 minutes before closing, and Katy, the General Manager, could not have been more helpful and patient. She took her time explaining and showing us different types of shoes, making sure we understood the options and felt comfortable with our choice. Even though it was more than 20 minutes past closing, she never rushed us or made us feel like an inconvenience. Her only concern was that we found the right shoes and left happy. Outstanding customer service from start to finish. Katy truly went above and beyond! read more

Went in today looking for sons first pair of spikes. Neither of us had any idea about how to size them or what to look for. Can't remember his name but whoever served us went above and beyond. Gave us a choice of shoes to try on, told us what to look for and what to expect. Told us about the different spikes we needed and was patient with my son while he tried them all on. A great experience and will definitely go back Thanks read more

Vidal is such a wonderful person. He is patient and really knows his stuff. I love Fleet Feet!! Had my scan and got 3 pairs of shoes there, love them! read more

Fleet Feet - Love my new sneakers! - Shoe Stores Near Me - San Diego, California

The experience here is worth the 5 stars . I used to be frugal when it came to my running/exercise shoes but not any more. My close friend brought me here last year as she wanted to gift me some shoes since I was too lame to make the effort myself. She had purchased a few pairs and swore that the brand she bought at Fleet Feet changed her life. Dramatic right. So I was curious as HOW GOOD could a pair of shoes be . Well, I can attest the shoes I bought here at FF is legit. I have never felt more comfort walking, running, exercising with the New Balance and Brooks shoes I purchased here. They have been life changing. The staff here are remarkable. They have two machines that measure your feet and walking style. The data is then transferred to an ipad where they show you the findings and base shoe recommendations off of that. They also carry a large inventory of Vuori and Nike clothing. I actually bought my first New Balance running leggings on their sale rack last year. I took a friend's son to the store yesterday as he needed new shoes. We had Sara who was just so patient and kind. I think we must have spent 1.5h at the store trying on a variety of shoes and inserts. We ended up buying two pairs of shoes, inserts, and a vuori hoodie on sale. Prices aren't any higher than competing stores. I highly recommend buying running/exercise shoes here as the service and recommendations are remarkable. read more

I have been shopping at Fleet Feet for myself and my family for the past 5 years. I have always been super impressed with the staff, the selection of shoes, and the top notch gear for serious, and beginner, athletes. This week, I purchased a new pair of Hoka sneakers and Oofas recovery sandals for myself. Michelle helped me tremendously. She is so knowledgeable, patient and extraordinarily helpful. She seemed as invested as I was in making certain that I got the right shoe for my needs. Tbh, for most things, I am an online shopper, but I will never give up Fleet Feet for all of my athletic gear. read more

I've recently got into running and training for a marathon, I wanted to officially get my feet scanned and sized and buy a new pair of daily trainers. A friend recommended Fleet feet, which is about 25 minutes from me so I decided to give them a try. I couldn't have had a more pleasurable experience. I was instantly greeted by Michelle as soon as I entered the store and she walked me through the entire process from start to finish. The entire time she was very friendly, attentive and listened to my inquiries, and very knowledgeable throughout the entire process. We scanned my feet, and lo and behold it turns out I've been buying a shoe size smaller than what I should be getting.she took the time to walk me through the scans explaining everything, asked me color preferences, and brought me three different shoes to try on. She even tied each of my shoes for me while I tried each pair and offered for me to take a spin in them. I didn't feel like she tried to upsell me, even with us trying sole inserts. It felt like her sole purpose was to make sure I got the right fit for me. I ended up buying two pairs of daily trainers in the end. Very affordable and even got a discount on one of them. Thank you Michelle for the great service! I would recommend this store to any of my runner friends. read more

Came in to buy three pairs of shoes - one for me, the wife, and adult son. Was helped by the owner who took his time to ensure we had the best service and shoes. Bought insoles as well. Measured our feet and made recommendations. 2 months later and we still love the fit. read more

The is the go to place for runners! Peter helped us out and I'm so glad he was there for us. He went above and beyond and I couldn't be happier. No one there was pushy and even helped me to find the right shoe, even if it meant that we didn't buy from that store. Highly recommend! read more

Fleet Feet - On-cloud nine now - Shoe Stores Near Me - San Diego, California

Called a day before and got an appointment the next day. Great service overall. I received very personalized care and attention. I never had such great 1 on 1 service. I will never go to roadrunner again. I had a 3D model of my foot done there, quick and easy. My assistant was very very patient and knowledgable. She offered several shoes to try on, put each on me, had me walk around, and I finally decided on one. Received the shoes in the mail in less than a week (since they didn't have my size in the store). Price was very reasonable compared to other stores and online. Top notch service. read more

Always helpful and honest, very loyal to this place! The owner and the staff go above and beyond, and I never feel rushed.

We got right in and well taken care of. Our helper took very good care of us and made 2/2 sales!

There's a reason why Fleet Feet has received so many positive reviews. The employees here really know their stuff when it comes to their merchandise like their shoes, and clothing (even sales, if applicable)! I was on the hunt to get my dad some shoes since he had an ankle injury a while back, so I wanted to make sure he got a high quality pair of shoes to walk around in. We worked with Katy who helped scan my dads feet, had him walk around a bit, and made a ton of suggestions based on the results of his scan/fitting. He ended up with some awesome Hoka Cliftons which is not surprising because I have a pair and they're spectacular. Not only that, he wanted a color that wasn't in stores at that time, so Katy went through the list of available shoe colors to be shipped in store. The shipping time was only around 2-3 days, and once they arrived in store, Kevin (owner) ended up giving me a call to say they were ready for pick up. Honestly, I know running stores may appear to be expensive, but investing in a good pair of shoes is worth it in the long run. The employees and owner of SD's Fleet Feet are so approachable and knowledgeable, that I know they'll be getting my business when I'm on the market for my next set of running shoes. Thank you! read more

I was in need of new shoes for everyday life. I'm not a runner, and the closest I get to distance walking is getting to my gate at an airport, so I was not sure this store was right for me. I was SO wrong. I made an appointment and was taken care of immediately. After listening to my needs and any foot issues I might have, I was analyzed electronically for size, pronation, gait, etc. My salesperson, Dean, went over what was indicated, and then listened some more. He brought out several pairs of shoes that might work for my needs, and then brought out several more to address what I said about each pair. I settled on what I hope will be the shoes I needed. I ordered the color I wanted, and they are being shipped to my home at no extra charge. If they don't work out, I have 30 days, even after wearing them (!), to return and we can try again. One note: they are not inexpensive, but they also don't carry any unknown brands. I don't have a problem paying retail when I get this much skilled attention! I will absolutely go back, and recommend others to go to this incredibly customer service oriented store. read more

Best running store in North County since Moving Shoes. Knowledgeable people. Good shoe selection.

Amazing customer service! The staff are all very knowledgeable and friendly. I would definitely recommend this Fleet Feet location to anyone! read more

Went here on Saturday after my physical therapist recommended them when I said I was looking to strengthen my feet with barefoot shoes some of the time but wanted a supportive shoe for the other part of time. They told me I'd get a great assessment and lots of choices. I bit and came in with my partner. I did the assessment first. We had a super friendly, supportive, knowledgeable, and professional team member work with us. I'm a disabled veteran, trying to beat a disease that's had me since I got injured in the Navy. Katy was extremely accommodating without the kind of attention that makes a disabled person feel patronized and pitied. She made me feel like any other person in the store. I didn't expect them to take my goals as seriously as she did and be willing to give me the best help possible. She was gentle, patient, and her options of shoes were great! When I put them on, they felt better than anything I had ever been able to pick out on my own-especially within that time frame. I hadn't bought good athletic shoes since 2015 before my disability started. This exceeded anything I've ever experienced in a shoe store. I didn't feel like I was being sold anything-I felt like I was seeing a new provider of some sort and being looked at as a whole person. I knew in this visit that this would definitely not be the last. It felt like meeting someone I'd have an on going professional relationship with. She helped me get the shoes on and off. She gave me her professional opinions without being pushy. Didn't pressure me to buy anything. She spoke well of my physical therapist clinic. Then she worked with my girlfriend. She was just as helpful and professional with her. My girlfriend is equally impressed with Katy and Fleet Feet. I saw my pt Monday and told them about my experience with Katy. They spoke well of Katy and the business. Told me it sounded like I got really good advice. Pt wants to do a foot assessment on me before I buy new shoes first, though. They've been mostly working with me on upper body injuries and a hip injury so feet has not been a major focus yet. I'll be having that assessment next week. I look forward to going back to Fleet Feet and seeing getting my next pair of shoes! The only reason I don't give it a 5 star rating is because of the fact I haven't made my purchase yet and because I didn't see any options for the barefoot shoe style. However, I know that the barefoot style is a new niche culture in the fitness community and the science between less support and more support is controversial and contradictory. Maybe I'll inquire about that at another time with Fleet Feet. *Will update after purchase of shoe(s.) read more

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Thank you, you were patient and so helpful when we brought our mom in who needed new shoes

These guys know a ton about shoes and put a great deal of care into their customers. I never write reviews but have been going to these guys for years and they deserve recognition. Their customer service makes it worth it to buy retail instead of e-commerce. Doesn't hurt that they also carry all the best shoes and gear on the market. read more

Great service and an incredible selection of running gear! Purchased a gift for a runner and the staff was so helpful in guiding me in making my selection. read more

My wife's doctor recommended that she wear Hoka shoes for her foot problem. We went to Roadrunner to look for them and that was a waste of time. Why anyone goes there is beyond me! They bring you shoes and leave them for you to try on and figure out if they fit. I found out that Fleet Feet carries Hoka so we went there. What a difference! The service was amazing! The staff helps you put the shoes on and makes sure that they fit. They are patient and go out of the way to make sure that you are satisfied before you make a purchase. I also bought a pair of Hoka's. They were not comfortable on me after wearing them for a couple of weeks. With the generous return policy of this store, I was able to return them even though I wore them. Today I went into the store to return them and it was quick and easy! I was in and out of the store without a hassle, unlike other stores that I have shopped at. So, for quality products and quality service, skip that other place and come here instead! read more

Customer service was excellent, from the moment I walked into the store until the moment I left. The store was extremely clean, social distancing rules were being followed (there was only one other customer inside at the time), and there were hand sanitizing stations throughout. The volumental foot scanner and attention to detail regarding my needs were top-notch. I ended up purchasing a lovely pair of Nike Air Zoom Pegasus 37s and couldn't be more pleased. Oh - and I got to keep a really nice pair of new socks they gave me at the start for use with trying on the products. Katie was wonderful, patient, and extremely attentive. Will definitely be back and highly recommend to others! read more

Fleet Feet - Nike Air Zoom Pegasus 37 in Ivory - Shoe Stores Near Me - San Diego, California

Good runners shoe store recommend Had good selection of product Good help, got 2 new pairs of shoes. read more

This has been my go-to specialty shoe store for quite some time. I have very specific requirements for my shoes, they must offer stability, an excellent amount of cushion and protection for an old Achilles injury. I was last here on 12/24 and was immediately greeted by an employee. I explained my needs, brands I had previously worn, and brands that I wanted to try. Within a few minutes, my customer service representative had returned from the stock room with two pairs of shoes for me try on. Employees are extremely knowledgeable about the pro and cons of the shoes that are for sale and are never going to sell you something that isn't going to meet your needs. They also have a device that measures your instep and heel to help them in selecting a shoe and/or insoles for you. Fleet Feet is a bit of a drive from me and isn;t the most affordable shoe store, however, I will always make an effort to frequent the store. Highly recommended!! 10/10. read more

This is the best shoe store with excellent customer service. I have been buying shoes since past 6 years. They take good care of customers with scanning your feet and observing your gait. I have plantar fasciitis and shoes from this store has really helped me out with plantar fasciitis. read more

This is my go-to place when it comes to buying proper running shoes. If it's your first time there, they will watch how you run and make recommendations based on that. Their customer service is great and they have an awesome selection. I think the best part about Fleet Feet is their return and exchange policy. With running shoes it's sometimes hard to tell if a shoe is right for you until you go on a few runs with them. I don't know the exact time frame but I believe they have a 60 or 90 day return window which is amazing! You can walk out of there 100% confident that you will find the right fit. Whether you're an avid runner or just looking to get started, Fleet Feet is a must read more

Jenny was absolutely awesome!!! I purchased a few pair of shoes a few years ago from her & absolutely loved her customer service... I was very lucky today & she helped me out once again ... Not sure if I like her terrific service or the shoes more But I will definitely be returning & referring anyone I know Thanks Jenny read more