I have given this store several chances to do better, to be better and they have failed each time…read more I only taken items that one of the two other stores where I consign didn't sell. So what,I thought, if this place has AWFUL customer service, lack of responsiveness, and the store itself is a mess - what do I have to lose if I only take them items that haven't sold elsewhere? Well, I got my answer.
I'll start with my most recent experience which includes being hung up on by whoever was working today. A woman who is on a good day, condescending and rude. She was both.
I went into the store last week to pick up my items that didn't sell. Items that were dropped off in June, on a slow weekday during which I had a lovely chat with Angel. She took most of my items. I called a few months later and was shocked to learn that the items had never been put out. If you have shopped or consigned at EDIT you may have had to sidestep the rows and piles of shopping bags littering the floor in an already crowded space. That should have been a red flag to me (in their defense, last week when I picked up two shopping bags full of clothes, there was minimal mess in the store, a first!) So the summer clothes I dropped off in June would likely have had a better chance of being purchased had they been put out in a timely manner. How/why bags of clothing that were all accepted by Angel, the owner, did not make their way onto the racks was never quite explained - when I called and spoke to someone else Angel was in the background and both women seemed eager to get me off the phone, acting as if I were the one who caused the delay. In any case, they already had my stuff so I could either leave it there or pick it up then and there. I chose to leave it there.
Once January hit, I called the store several times, no answer. Left several messages, sent a few emails. Finally Angel responded to an email saying whoever I spoke to should have called me back. I don't remember the other woman's name, the same one who was rude and dismissive of me just now (again) but she finally called me and said they had a check for me and my items were ready to pick up. I went over last week, calling on my way as a heads up (to my surprise someone actually answered the phone - first try!) I picked up two bags and recognized the name and voice of the woman who I am referencing now, sorry cannot remember the name but I don't think all that many people work there. I brought two bags home with a compliment from her on my way out the door - "you have great stuff." She's right.
Because she had a customer, I refrained from asking why working with them is such a challenge. I merely left quietly and brought home my unsold merchandise.
Yesterday I went through the items returned to me. I had asked over the phone to see an itemized list of what I had given them vs what sold. Other stores I consign with provide this w/o asking or have a website/app where you have access to your inventory. I didn't expect to have the list based on previous experience with EDIT, and sure enough, no list was provided. So I went through both bags last night, and when I got to the bottom I found a beautiful pink hooded sweatshirt from Pangaia. I never wore it before I dropped several sizes and it became too large to wear. Tags still on it.
The pale pink hoodie has large white blotches all over it - see photos. I can't imagine what on earth happened to it. None of the other items have noticeable stains on them (though perhaps I should look closer). I can no longer consign this brand new item elsewhere nor resell on my own. It is, tags and all, now ruined.
Should this come as a surpise that in January I pick up an item from June from a place that had bags piled high on top of one another for months on end, maybe not. But it's upsetting.
I emailed photos last night. I called the store several times today and big surprise - no one answered. I left a voicemail. And then, I called again and spoke to the woman mentioned above.
She said she has access to neither the email nor the voicemail for the store. VM - that's odd, but none of my business. She barely let me speak and tried to rush me off the phone, as she has done in the past many times over the years. I said to her, I am begging you to let me speak. Please. It's so difficult to get one of you on the phone. And I explained about the stains. She asked what could have stained the item in the store - great question, I told her. I said that they had until COB tomorrow to get back to me and before I could finish my sentence (for YELP) she interrupted for maybe the fifth time, laughing at me, dismissive again. She told me there is no reason to threaten her. Very dramatic. I let her know that facts are not threats. In the past, checks have gotten "lost in the mail." Come on. Treat my clothes better. Treat customers better, with respect and courtesy. Do better. Or at least, the bare minimum. Seller beware! Buyer beware!
