We were a party of SEVEN. Of course, all the ladies in our group wore our Hermes bags today. We were just planning to have a quick bite and walk around but, when you see HERMES in front of your face You just have to pay a visit... We had NO APPOINTMENTS and there was NO line. Diego opened the door and just gave us a really warm welcome into the store... I wanted to purchase some shoes and bracelets but, I totally forgot about it because I was walking around the store doing YELP duties. As I was walking around the store further away from my sales associate there was a lady that said we are closing and wanted to kick us out. Mind you my party of 7 was still making a purchase of over $6,000 with this other Chinese speaking lady. I thought Diego should have gotten the credit but, seems like my friend wanted to speak to the Chinese lady... I HIGHLY recommend DIEGO for your Hermes necessities because he treats everyone even people he doesn't know like ROCK STARS! read more

See all

The new location inside the UTC mall opened a few weeks ago. Yesterday, my dog and I went in to browse. Everyone was so welcoming and the customer service was great! Aida assisted me in measure my size for the belt I've been eyeing for a while now. The prices are still insane but you get great quality -- it's Hermes. lol The store is nice and will come back soon. read more

Hermès - New location has opened - Women's Clothing Near Me - San Diego, California

My first ever stepping inside an Hermes store looking for a Herbag Messenger. The customer service 0/10. 2 sales associates look at me head to foot, with a blank stare, not even asking how they can help me. A guy and a female associates (who for sure lives on commission). Never stepping to an Hermes Store in La Joa again. read more

Just left this store for the first time... my last attempt they were closed. Shout out to Rico, just met him today! I thoroughly enjoyed shopping with him today. He was efficient, patient, straight forward, & honest. I live here part time I will surely reach out to him soon for all my Hermes needs! Thank you again! read more

Here's a Walking into Hermès to purchase a timepiece, I found myself with a moment to spare while the staff gathered the various straps I'd requested. As I wandered through the store, I noticed others quietly admiring the interior--an atmosphere that struck a familiar chord. It transported me back to moments abroad, where browsing through boutiques like this was as much about the experience as the purchase itself. The space was serene and elegantly laid out--calming in a way that made lingering feel natural. As the team assembled my watch, I took the opportunity to explore the rest of the store. To my surprise, beyond the expected leather goods and accessories, they carried a curated selection of homeware--delicate glassware, plush throws, and other beautifully crafted pieces I hadn't anticipated. A refined reminder that Hermès is not just a brand, but a lifestyle. read more

Hermès - The watch balanced with my jade bracelet from Burma. - Women's Clothing Near Me - San Diego, California

Can't wait to return. My SA, Rico was over the top helpful and showed me items that I wouldn't have necessarily been interested in, but ended up loving. The was patient with me when trying to determine colors and styles and special ordered some boots for me that I cannot wait to get my hands on. He was respectful, courteous, and knew his inventory. I'll be back several times to work with him. read more

Needed a quick little gift and browsed bracelets to add to my collection, great service with lots of patience in answering my questions. Their H bracelets that are printed with enamel on the H are beautiful. Love love love their Green H24 (herbes vives) cologne for men. Smells so fresh! Definitely recommend this new fragrance. He wore it to a party that night and everyone else loved it too! We picked up a belt at this location a couple of years ago and service was also great then. Definitely recommend this location! Easy to park, not crowded, and seems to always be well stocked. read more

Hermès - Gift - Women's Clothing Near Me - San Diego, California

I absolutely love working with Crystal. It really makes a difference making an appointment and knowing somewhat what you'd like. read more

See all

Shout out to Crystal, the Selling Supervisor of Hermes La Jolla! Excellent customer service. She presented the Hermes Shawl that just came out which I really liked. Very attentive. The place is so clean and has a warmth welcoming atmosphere. Lots of new selection. It's worth the price for the style and quality. read more

Hermès - The new shawl and grooming bag! I get a lot of compliments. - Women's Clothing Near Me - San Diego, California

Dear HELEN ABRAHAM. I wanted to express my heartfelt gratitude for the exceptional service. Selecting a push gift to celebrate this special time was very meaningful to me, and her warmth and professionalism made the experience truly memorable. Thank you for going above and beyond to assist me. Warmest regards, Sojung read more

Hermès - shopping bag - Women's Clothing Near Me - San Diego, California

I made an appointment for 10am on a Monday and I was the first customer that day! The staff were friendly and shout out to Ricky! He was able to hold the Herbag 31 in black for me as that was the only shipment they received that week. He's super personable, funny and extremely friendly! I read other reviews from 2015 and I must say that does not reflect his service today. He was patient with me as I asked him to help me tie a few twillies on my bag to compare and he took the time to tie each one. Not only that, he gave me a handful of perfume samples! He definitely made my experience here memorable and I will visit SD more often! Sneakers are on my list and of course, the Birkin one day! FYI, he also told me that they received oran sandals in their most recent shipment so for anyone interested let me know and I can connect you to Ricky! :) Parking: first 2 hrs are free! read more

See all

i bought a BIRKEN BAG !! i finally finally bought my dream bag, yssss divasss . lowkey im excited . ummm yeah it came in brown ig lol

I was sad to see Hermes leave fashion valley but thank God they stayed in San Diego. I came recently to buy my 4 year old son his first "cool" bracelet. The sales associate was very accommodating to him and let him try on 5-6 different styles before he picked the one he wanted. Of course he picked the most expensive one at 750 but it made him happy and the sales guy chuckle when my son said "it's so cheap"! Not the easiest location to get a Birkin cause it's a 2 year min waitlist here but do what I did and go to vegas. I got mine within 6 months from them. read more

I like my experiment in this store. Helen, Katia and Jojo are very nice, if any of you need anything from Hermes, go to them. They will take very good care of you! And have faith in them! You will get what you wanna. Thanks MariaTheresa for managing this store very well! HarryZ read more

This location is large, and has so much more interesting items than my home store. We met at least three very friendly sale associates. Was a pleasant experience! read more

I have been going to this Hermes boutique for a few months now and I had amazing experience every time I went there. Thanks to Ashmalli for taking such good care of me! She is very warm, friendly and welcoming and makes my shopping experience enjoyable every time. She never pushes me to buy something and always makes great recommendations upon asking. Ashmalli is a jovial person. She has so many stories to share and we have had good laughs! She is a joy to work with. I highly recommend you go see her and you will be very happy! read more

Terrible customer service in general. Last year, made an appointment, visited the boutique, bought a couple of shirts and a bracelet. The SA was helpful and polite throughout. Upon checking out, she said she would text right away so we could make appointments in the future. She never did. That's fine. People get busy, forget, etc. All good. Today, we decided to visit. Walked up, no security at the door, so decided to go in. We opened the door and, security, from halfway inside the boutique, turned around, threw his hand in the air - as if shushing us - and shouted, "Hey! You have to wait outside!" No courtesy, no apology, just rudeness and yelling. Seriously, I don't need your crap badly enough to be treated poorly. read more

I dropped by this boutique with my friend a few times to check out the store and was so lucky to meet Helen and Ashmalli. The team were all very welcoming and I truly appreciate their kindness, willingness to help, and expertise. I was able to browse the store to my content and was promptly assisted. I've had the pleasure of meeting and working with Helen twice now, and she never failed to make my day by indulging in conversations about the different styles, colors and designs we both admire despite being so very busy. Helen is very meticulous and always took time to help us search for items we express interest in. I am so fond of Helen and she very literally welcomed me with open arms! Ashmalli was very kind and attentive to helping my friend start a wishlist for an item she had her eyes on as well. Overall I've had a beautiful time shopping with Helen, Ashmalli, along with the rest of the team! read more

Excellent customer service all around the sales rep was awesome and I love their belts and sandals.

To Katia. Thank you thank you for helping me purchase this item. I know it was a small purchase but your customer service went a long way. I really really appreciate your help and hope I can do more business with you. Thanks again for your assistance. read more

Hermès - Women's Clothing Near Me - San Diego, California

It's not a problem at all for everyone waiting in line to go in. But the bad service from the guy & hurry people to get something is not what I expected for the brand name such as Hermes. Bad service. Go to LV instead for family Christmas gift. read more

Went there to purchase a gift recently with my sister and they were a bit busy. We were the first ones standing by the belts section and then after 10 min of waiting two other customers walked in. One of the associates (her name was Ashmalii) finally came up to us and asked us if she could help us and we said yes... without answering back she proceeded with also asking the two new customers if they needed help and helping them instead of us. It was really rude and disrespectful not even acknowledging us and helping the other customers... treat all your customers fairly. Most of us that walk into that store have money to purchase items ... it's not okay to ignore people and disrespect them in such a high end store! read more

I visited recently to pick-up a belt, pretty basic. The associate said they didn't have what I wanted in stock so he would call me as soon as they located one, explained it should take a day or so to locate. They never called or followed-up with an email (they had all my contact details). I ended up ordering from their website, no issues or wait- in stock and sent very quickly (lovely packaging, per Hermes, etc.). A 'storefront' is great if you'd like to see a product in-person, but they actually don't have much there...online is your best bet (or shop in a bigger market, e.g., NYC, Paris, etc.). This store isn't up to snuff in comparison. read more

Just picked up my 2nd bag from a visit to the Hermes Spa. The staff here is very attentive and both bags were done earlier than expected. Also, after the spa treatment, both bags look brand new. The estimate was as indicated and I am very glad to have an accessible Hermes store in my area. read more

Spent a most delightful morning with Helen. Helen assisted me in finding my desired items and making me feel most welcome. Her natural, warm, gentle demeanor was incredible. I have found a friend and an SA that I can trust. I know I will be adding items I love and that are right for me. Helen has great insight and guiding spirit. read more

Ms. Ashmalli Sanders is probably the best Client Advisor I have ever had the pleasure of working with. My interest and curiosity in Hermès began around a year or two ago, and to be quite honest, I always felt intimidated by the brand because friends told me the CAs could be stuffy and unhelpful. Well, Ashmalli changed ALL of that. I was matched to Ashmalli during my first visit to this location. Ashmalli welcomed me with open arms (social distanced, of course...). She was patient and educated me on the history, quality, workmanship, materials, etc. etc. etc. on the brand. I love learning about all of the different Maisons before purchasing anything. Ashmalli is helping me develop a deep appreciation and love for all things Hermès. Thank you, Ashmalli! If you are looking for a Hermès advisor that love, care, and appreciate the brand, Ms. Ashmalli Sanders is the one!!! read more

My advisor Ashmalli was wonderful. I have received beautiful Hermes gifts in the past and decided to treat myself to a beautiful belt that Ashmalli helped me pick out. She was patient and very knowledgeable on the leather, fit and buckle selection. She has followed up with me on my potential future purchases and I am going back this week for my Mothers Day present! Please ask for Ashmalli she is amazing! read more

Very rude. The Asian assistant discriminates Asians. I know it is hard to get a product. But what they do is not a customer service or a relationship building. Hermes wastes money on uneducated employees. read more

Came here over the weekend with my friend. We wanted to take a look at the silk scarves and ties that they had since my friend collects ties. First of all, I used to work many retails jobs before so I get it when employees tell the customers "Let me know if you need help". Cool, but it's terrible when they watch you like a hawk as if you're going to steal something. We used to do that when I was a teen working in retail and you get an feeling that these punk kids are going to steal, you watch them down and pretend you're trying to "serve" them, but WOW! I'm shocked my friend and I were nicely dressed, he was even wearing a suit so I have no idea why they stare you down. There's no need to follow us around the store every inch. There's a difference between selling and trying to get commission over "babysitting" customers that you think will steal or ruin your merchandise. The employees don't even smile. They're more like security guards than sales associates if anything. Their employees need to calm TF down. Smile and at least pretend you like your job. We were so uncomfortable in the store my friend and I left before he even got to take a good look at the ties. read more

Hermès - Scarves starting around ~$400-$1000+ - Women's Clothing Near Me - San Diego, California

This location is great. I've been on the hunt for chypre sandals and I'm slowly building my passifolia plate collection. Ashmalli was so helpful with the passifolia collection, she has several pieces and took the time to show me pictures of hers. The design is so much more beautiful in person. I ended up ordering the breakfast cups and she also found white chypres in my size so I picked those up as well. Overall, the sales associates at this store are so friendly and helpful, especially Ashmalli, she's the best! I really love coming here! 10/10 read more

I went in yesterday, and Helen was so kind. I'm not used to luxury shopping, and she made me feel more comfortable in that environment. She helped me pick out lipstick shades that complimented my coloring and I'm excited to go back and make an appointment with her. I felt welcomed in the store, and really appreciated her ability to read what attention I wanted and to follow through to give me space or help me more at the right times. I've always been afraid to come in, but I'm certainly not anymore! Thank you Helen -- I'll see you soon! read more

I guess I need to make an appointment with Helen next time, as my sales associate seemed cold and unwelcoming, not on their "attentive" or "helpful" A game that day. I suspect Hermes trains their employees to be unapproachable and icy to customers they don't know, as out of the 4 boutiques I've been to in the state of CA, only the flagship store in Beverly Hills was a great experience. I don't show up looking like I've rolled in the mud, and I had the funds to buy the items I wanted each time. It is unsettling when a store doesn't seem to WANT your dollars. I get it is elite luxury, but other high end brands may try to track down a product for you, not just shrug at "not having" the item you came into purchase, with no forthcoming information about when or how you could buy what you want. Don't even mention the website because only peasants shop from home instead of through one of their indifferent, unhelpful Sales Associates in person. I know it is about commission, but they don't deserve commission if they're not even interested in SELLING YOU the products you WANT or even suggest any alternatives! Are you supposed to beg and impress them into showing you what they do have available for sale?... It's so ridiculous to have to beg a store to spend up your money. That said I love my bag I bought from the BH store, and I adore my collection of small luxury goods, mostly secured from the online store. If you want a desired item like a bag, go to a flagship store that is forthcoming about its inventory. read more

Katia is the best SA at this store, she's so kind and helpful. Ask her for advice on anything in the store, she's honest and will give you the best recommendations. My mom and I love her and are loyal to her. Anytime I need anything, I simply just text her. Thank you Katia! In addition, the store is very well kept and clean. I feel safe even with COVID. read more

Originally we wanted to make an appointment at the Palo Alto location since it's the closest to us (we live in Northern California) Unfortunately no answer or return call so we gave up. But we had a trip to Southern California coming up and the La Jolla location would be around 26 miles away from our hotel. After numerous phone calls trying to make an appointment, Katia returned our call. Katia you were an amazing SA. Thank you so much for helping my mom find the right belt and sandals! As well as including my dad and I in the experience. We hope to see you again in the near future. read more

See all

This store is lovely. Not the largest selection of items but a decent display. The saddles are beautiful. My husband had recently purchased one of their iconic "H" bracelets from here for my birthday. It was a nice surprise and l love everything about it. We returned to purchase a particular perfume that I liked from a sample. It was quite busy in there but, I still found the staff to be friendly. I think they were under-staffed but still helpful. I love their bracelets and purses....household items are beautiful and classy . I have to say, I have my eye on some of their dinnerware so one of the days, I might just splurge. I don't understand the other negative reviews other than I would prefer they stay open longer as they seem to close a lot earlier than the mall. read more

Hermès - Women's Clothing Near Me - San Diego, California

Similar to low-end hardware stores, Hermes receipts expire. I purchased a bracelet for my wife and was told I can bring it back to exchange it for a smaller size if it doesn't fit. It took a few weeks for me to give her the bracelet and find time to come get a smaller size and they were giddy that I had passed the 30-day limit. I was never told about the expiration rule and apparently it's in the fine prints. Skip Hermes and shop where they care about their customers. Hermes doesn't. read more

I never used to have good experiences at this Hermes location but Helen really turned that around. I came in with my mom and was greeted by Helen right away. She was extremely friendly, warm and helpful. My mom came in to exchange a bracelet to a different color because she is terribly indecisive. I watched Helen go through all the drawers many times because my mom wanted to see everything in every color. She laughed with us and helped my mom decide on a bracelet and a necklace before she handed us off to the cashier. She also greeted everyone else who came in to let them know she will be right with them so she acknowledged other customers but never made us feel like she was rushing us. To my surprise, she is actually the manager of the store. I can only hope every experience from here on out will be like this! read more

Helen is absolutely wonderful. She is such a pleasure to work with. Her patience and warmth makes the shopping experience so relaxed and enjoyable. The store can get busy but she still took so much time to help me find and try on items - never making me feel rushed. I have come to her time and time again and of course will continue to purchase with her! Thank you Helen. read more

Warmth is rarely a word used in retail, especially in luxury retail, but it's the only word appropriate in describing my experience at Hermès La Jolla, and specifically with my sales associate Helen. While I've only been working with Helen a handful of months, I feel like I've known her my entire life. More importantly, I know that she knows me, and my family. She's helped me navigate gifts for my parents and siblings, and each time she hits the mark. Always with a smile, always with that aforementioned warmth. Thank you, Helen for being you. read more

So unbelieveably snobby! I'm a regular Hermès customer and the salesperson I usually work with was off. We walked into the store on Saturday and there were 4 salespeople all with other customers but not even an acknowledgement or "welcome." We waited looking around the store until 1 of the sales people completed a transaction as the register- we were standing right next to it- and instead of offering help just walked passed us without even acknowledging us. So we left, disgusted at the arrogant and unkind behavior. Not that this should matter in the least but I was carrying a very expensive Hermès bag- I wouldn't expect them to treat ANYONE like that! read more