super cute, southern style clothes! high quality that lasts, but you pay for it - dresses are around $80 each, shoes $60 etc with zara around the corner with the same quality it's hard to justify, but your kid will look cute! read more

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Janie and Jack is a wonderful kids' store with high-quality clothing and accessories. The staff is friendly, and the store is well-organized. Perfect for stylish and durable kids' apparel. Highly recommended! read more

I had a very disappointing experience at this Janie and Jack location. When shopping with my daughter, a white, female, elderly associate with blonde hair (I am providing the general description of the employee so that the employer is able to figure out who she is and admonish her accordingly) continuously either followed us around the store or stared at us. Each time my daughter showed interest in an item and picked it up gently to look at it, the associate would loudly sigh and immediately rearrange it, as if my child had made a mess; she did not. My daughter was not throwing things around or being disruptive. She was simply checking out items like any curious shopper would. The whole interaction--constant hovering and judgmental attitude coupled with intentional sighs to ensure we heard them--certainly made us feel unwelcome. It completely took away from what should have been a pleasant mother and daughter shopping experience. read more

Poor service. I have extra 20% off code. It shows the code works online and in store. They said online only when I was in store today. Am I blind? I read my email. They are trying to give me hard times most of the time. I purchased thousands online with this brand, but only a hundred dollar with this location (this is the only one retail store near me) you can imagine how much I hate their service. I have been this location J&J for several times, they're not try to selling their merchandise NOT EVEN ONCE. What a poor company to have those people working for them. read more

Janie and Jack - Children's Clothing Near Me - San Diego, California

Shopped in store and didn't have the size I needed. The clerk said no problem we can have that size delivered to you in 3 days - and they did! Great quality clothing - nice styles - great price point. read more

I want a baby asap just to shop here! super cute clothes for babies and toddlers. I wish they had them in my size to be matchy patchy with my little one, one day ha! The outfits are great quality -- you can make your kids IG models lol. anyways the associate was super friendly and patient. She took her precious time to wrap the gifts i bought for my nephew. The store is very neat, clean and organized. read more

Janie and Jack - So cute! - Children's Clothing Near Me - San Diego, California

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I placed an order online and it never arrived and they simply told me on the phone that unfortunately we are not responsible for the postage, you have to resolve something absurd, I will never buy from them online again. read more

Worst customer service. I have never been treated so poorly at a retail store. The sales reps seriously need to get a life and smile once in awhile. Trust me, it will make your time waiting on other people more enjoyable. True POS 's work here. Save your time and order online instead. read more

I cannot believe the experience I had at the La Jolla UTC mall location of this store. I was trying to make a purchase of a Star Wars themed shirt and sweater. I had previously purchased a Star Wars pajama set for my baby several weeks ago. Back when I had made that previous purchase, I noticed that I did not receive the online website sale price. I called the store to inquire about that and was CLEARLY told by an employee at this store that one has to show/mention the online price at point of purchase in order to get the online advertised sale price. Noted. So when I made a purchase at this store today (11/2/24) at 4:25pm, I had the Janie and Jack website open on my phone browser to show the cashier the online sale price and stated that I wanted the sale price applied/matched. The manager overheard this and came over to where we were and did everything in her power to stop this. I explained to her that I was told by an employee that I can get the online price if I mentioned it at the store when purchasing. She shot me a dirty look and said "well we don't do that. Who did you talk to because if you called this store we would have never told you that. Who did you speak to?" I felt like I was being interrogated by this woman in front of my family and other customers near the register. I told her I did not know the name of the employee I spoke with over the phone. (Who would remember a random employee's name they spoke with over the phone weeks ago??). She then proceeds to tell me: "we never honor the online price at this location. I doubt you spoke with someone at this store because this current promotion just started three days ago and was not active when you called. Ha." The tone in which she said this was as though she was proud of herself and had 'caught me in a lie.' I was frozen in disgust and couldn't believe the manner in which this horrid woman was speaking to me and the things she was saying. WRONG again Stephanie (*ask me how I know your name). The Star Wars clothing sale has NOTHING to do with your current promotion and has been active for AT LEAST A MONTH as they are trying to move that merchandise. So much for your "HA" moment. This woman then tries again to stop me by saying that the two items I'm purchasing need to be available online in order to get the online price. Literally doing everything in her power to keep me from getting the advertised price that is listed on YOUR OWN STORE WEBSITE. I show her the items on the store website (from my phone) and prove to her that they are AVAILABLE. She lets out a huff and informs the cashier to give me the online sale price. Mind you, NOWHERE on the website does it say that these Star Wars items' sale pricing was online only. I had every right to get that price AT THE STORE without the interrogation from this woman trying to make me look like a lying criminal. She was the only low point of our family shopping experience at this mall today and the first awful experience at this store which we frequent. *FYI, Stephanie I learned of your name when I called this store weeks ago just as I had mentioned, by the employee I spoke with. -Janie and Jack, please hire better management. Multiple people stating the same thing about this particular manager is cause for concern. Make the proper personnel changes. read more

I tried hard to let go the attitude I have received every single time coming into this store! I was at this location 3 times in the last month, as I loved JJ clothes, but the sales associate are simply the rudest people I ever experienced shopping at JJ in the last 8 years, when I had my firt son and loved shopping at their store( except it was in Washington state) . As soon as you enter the store they have a high tone , constantly rushing you and rolling their eyes if you answer you are just doing ok. Also, few times already their prices are not matching in the computer.. when I came once to return an item because they did charge more, she answered, "Oh, it probably wasn't updated in our sistem"... whose job is it to do so?! Bye, JJ! Once you almost went for bankruptcy bc of financial issues.. next time will probably be bc of the worst customer service toward your buyers! read more

I shopped here yesterday and was shocked by the demeanor of the sales associate Stefanie. I googled the store to see about a return and it took me to the yelp reviews and I was surprised to see numerous complaints about this same person. I want to return something but don't even want to face her again. Felt judged the entire time. Clothes are adorable of course but very expensive but that is something you know before going in the store. read more

Closed with no return time, during open hours. I drove 30 min to UTC to get a gift from here. read more

Janie and Jack - Unhelpful- 7:30 pm Tuesday - Children's Clothing Near Me - San Diego, California

Well Date Of First Visit Here : July 28 , 2019 and I was looking for a Kids Clothing Store besides Carters so I never heard of this store but since we received some baby clothes from a Friend of ours we had to exchange the clothes for bigger sizes so we Yelp and Google some stores and I wanted to see if there was one in San Diego and of course there was a Janie and Jack which is located inside the Westfield UTC Shopping Town Mall And we had to wait about 15 Minutes for the store to open because they open at 11:00am on Sunday so we got here early. Now right when the store opened we were the second customers inside as we walk in we were greeted with a hello and of course knowing me I went straight to the Clearance section to see what type of clothes they carry here . Now looking at the Clearance clothes here I notice they carry lots of button clothes and Shorts plus hats and Shoes , Socks and more of a dressy type of clothes for your kids . Plus the prices were a little high but as you will notice these are more of a Abercrombie & Finch Type Of Clothes For Baby's And Kids . It gives you that type of Feel when you walk in . But I should say service was ok and we found a Hat , Shirt , Sweater And socks for my kid which is not bad !! Overall Satisfaction is Good and if you happen to be in the area of La Jolla and happen to be in Westfield Shopping Town UTC I do Suggest you give this Clothing Store a look or if you are looking for cool clothes for your kids or newborns and also baby . I shall be back to see what else gos on sale here !! read more

Janie and Jack - Outside of Store - Children's Clothing Near Me - San Diego, California

My favorite place to buy kids clothes! This is my go-to store when I need to buy a gift for a baby shower or kid's birthday. They have the cutest clothes. The prices are a bit steep so hit the sales racks. read more

Janie and Jack - Children's Clothing Near Me - San Diego, California

My 1 star is for the cute clothes. But the customer service gets a negative 10. Very rude sales associate. Stephanie was very cold as she greeted us and kept making us feel rushed. I asked what time they close because I thought they are closing soon and that's why she wasn't giving us any attention to leave the store. But it was 3 hours before they close. No help when we were struggling to find the right item. Kept ignoring us. And at the end yelled at my mom who just asked if she can sit on a bench with the baby on her hand she was tired but Stephanie yelled no ma'am that's not for sitting. I mean WTH. Can they fire this girls. She already got so many bad reviews. I guess no one is reading these. read more

This is specifically for the customer service (or lack thereof) in this store. All of the sales associates I've encountered all have a snotty, uptight vibe to them and it feels like they watch you like a hawk while you're in there. Silently judging you if you make your way towards the sales section. I'm a mom of 3 high energy children so I do a lot of my shopping online to avoid mall meltdowns or in-store destruction. I often buy multiple sizes which means I return whatever I don't end up needing. I've purchased from them about 3 or 4 times in the last year and every time, they've always said, "Next time, you can mail your return for free." I can mail my returns for free at Nordstrom, Freepeople and Anthropologie where I frequently shop but they never "remind" me. They simply thank me for my business and fulfill my return because it's a normal part of their job. If I want to return my purchase in store, why can't I? Oh, I'm sorry, did I intrude on your very busy EMPTY store. Pretty sure no one shops in store because of their rude, judgmental presence. It's ALWAYS EMPTY. And clearly, based on the number of negative reviews about the customer service at this store, this is not something new. I'm not backing off though. I'll keep purchasing and returning, just to annoy them. K? Thanks. read more

The customer service in this shop is atrocious. I had to know the name of that associate , making you feel like you wasted her time for being there ! I bought a couple of things but I don't think I will ever go back to that shop! Her name is Stephanie! There was even a phone call and I can see her rolling her eyes talking about the caller wow how rude ! read more

Great deals for the little ones and gift wrapping is included! Makes life easier... Their staff usually consists on two or three women who are helpful. Today though, they were not able to provide me with a receipt for my records and a gift receipt for my friends. I'd be back though as my wife's friends are all expecting! Smh read more

JJ is as good as it gets for kids clothing...so long as you like their style. I usually shop online since the prices are a bit cheaper, but every once in while I go in person to the UTC location. Always wait for sales and size up to get your monies worth. The target clothing (Cat and Jack) is only a little bit cheaper and the stuff doesn't last half as long before fading. My 9 YO daughter can wear JJ clothing for over a year with no tearing, rips or fading. No other clothing line will last that long! read more

just bought some very nice baby clothes here edward helped me he was super friendly professional and helpful i am very happy with my purchase and with edward definitely coming back! thanks edward! read more

One of the best children's clothing stores in town. Best store for sure for special occasion dresses and outfits for babies, toddlers, preschoolers and kids 12 and under great for resort wear for vacations for kids and love the impeccably dressy casual clothes. They are the best place to create complete outfits from head to toe. This is not the place to pick up clothes for your kid to play in the mud that would be Gymboree or The Children's place in the same mall. kEEP YOUR RECEIPTS!!! Not the easiest to return if you don't have a receipt and they are behind the times and can not look up your purchase by your credit card. read more

Super cute selection of holiday clothing for little girls. It's a week before Christmas and I was able to find my daughter 2 outfits off the 60% sale rack and some tights to complete the look. I thought I grabbed tights for 6-9 months but they were 6-9 YEAR OLD. I'm glad that the cashier caught that because I would've been bummed if my daughter couldn't wear her tights with her cute little Christmas dress. Everything here is super cute but I can't see myself spending $50-60 on a infant dress since they grow so fast. That said, I'm all about the sale rack! read more

Waited to pay for a few dresses for my daughter for the holiday season. Was with my 18 month daughter so I didn't have a whole lot of time to spare. Waited at the counter for 10 minutes (which feels like hours with a toddler). No one came to help, so ended up buying cute stuff at Nordstrom for her. I've heard that customer service was horrible here but finally experienced it first had. With so many cute kids clothes online and in SD, no need to go back here. read more

I am writing this review only about the customer service at this store. Specifically about the sales associate 'Stephanie'. She's rude and unwelcoming. She made me feel like Julia Roberts in the scene in 'Pretty woman' when she entered a store and the associate were like 'you don't look like you can afford us'. BTW : I bought 2 items for over $150 on that day, but will not go to this specific location again because of her. read more

I think a lot of the pieces are great when styled with other items but my reason for the low rating and the reason I will NEVER shop there again is the return policy. I recieved about 20 pieces as a gift. I went to return 3 for store credit and the woman at the counter would not do the exchange because I did not have my CA driver's license (lost it yesterday). I did have a full wallet of other ID's and credit cards with my name and picture. I'm a mom of a 5 month old and shopping in La Jolla, when I live in Encinitas, is a rare occasion. I will be donating the unworn items (tags still on)! I think their customer service sucks so much I wouldn't want to burden anyone else with this brand. For the price, Sweet Pea, in Del Mar, has way better items as does Nordstrom. Plus better service and amazing return policies. read more

Who buys $29 t-shirts for their toddler? Well, I guess if you are rolling in dough..... All of the clothes are uptight, preppy and EXPENSIVE! The mini penny loafers are $34! YIKES!!!!!!!! read more

Came in to get a gift for my toddler niece. I have no children of my own and hardly any fashion sense. The workers helped me through what they had and were helpful for someone not used to shopping for a small girl. The place does seem very boutique-y and high end that perhaps overcharges a bit for that feeling. Still, in the end, the gift was appreciated so one can't argue with results too much. read more

The worst customer service is at the UTC store in La Jolla. The same woman has been working there for years and it's time for her to retire. She is not helpful and can be very rude and disrespectful. Please hire new fresh employees. It's time. read more

Quality clothing for kids that we typically buy for holidays or family pictures, but wait for the sales. Have had numerous bad experiences with in-store customer service -- very rude, short-tempered and no patience with children. Can't believe they stayed employed. Very surprising considering it is a children's clothing store. Would recommend Peek or Hanna Andersson (right around the corner) instead! Have resorted to only shopping online. read more

Do NOT OrDER clothes online worst service ever. They remove items from ur cart and don't send it and then when u try to contact them via email they don't respond at all no matter how many times u try. When I called them they go oh just order it again and pay shipment all over again for a mistake I didn't do. So for the money ur paying unfortunately very low quality service. And the most awkward thing ever ur only allowed to use their gift certificate in Store not Online. You can order online and pay for it out of your pocket but you have to visit their store to purchase with the gift card obviously to make u buy more stuff. Very disappointing. read more

Very disappointed with their pricing policies. The online prices are less than the in store prices for items on sale. The explanation is that the stores function independently and run promos at different times. In today's retail environment this is an awful and very sneaky and deceptive business practice. They told me they don't typically price match their own online prices, but a manager made an exception for me. I'm not sure I'll be visiting one of their stores again. Other than this, the clothes are very cute and hold up well. I've generally had good experiences with customer service. read more

For those of us who don't mind spending money on our little ones, this place is great. High quality cloth is used here. Though I will agree, some of their stuff is a bit too preppy, but if you have style you can make it look great. read more

Very cute and stylish baby clothes. Its my favorite baby clothing store but its pricey so I like to buy the stuff on sale. Quality, style and service are all really good. read more

I was on the market for a newsboy cap for my son. Someone recommended that I check Janie & Jack's. Not only did they have newsboy caps, but they happened to have them in all different colors and patterns! I got it on sale for around $12. The prices are a little steep for baby clothes but the sales are great. If you go when they are bringing in the next season's clothes, you can get good deals on really cute clothes. read more

I love JJ! This store is amazing, customer service is what makes it amazing. I have been a loyal customer for 3 years and will continue. Yes, it is a bit pricy but quality is a bit better than other stores and the classic look is priceless. read more

Tried to return some items here. Would not return to credit card or provide gift card that could be used online.

Love the clothes and have bought several (20+) outfits over the years both in the store and online. I continue to be disappointed in the service in-store, so will only shop online. read more

Nice clothes but horrendous customer services. They have hired these ladies who think they r the best think in the world. So rude with non-white customers . I love their clothes but wouldn't enter the store ever again because of those sales associates crappy attitude. Such a turn off. read more

I stopped by around 8pm tonight. I can't believe the 2 1/2 stars. The two girls working tonight. Helped me with sizes, wrapped my 3 gifts with bows. What more could I ask for. 5 stars and this store is always clean and organized. read more

Even before I had my own baby, I visited Janie and Jack often because it has been my first choice for baby shower gifts for quite a while now. Now that I have my own daughter, I frequent the store often for classic '40s and 50's inspired baby clothes and accessories. The prices are higher than the average store, but the quality of the clothes explains the price. All dresses are lined, there's all sorts of details, and it's all clothes that lasts through countless washings. Plus, they also have frequent sales and send coupons online and through the mail. It is a small store though, so it's difficult getting around the fixtures with a stroller. read more