Unfortunately, I received some very disheartening news today regarding AllBirds. My wife, who has not ordered any Allbirds for six years just purchased two pairs of shoes, and they were too tight on her toes therefore she returned them. She received an email that her order was "flagged" and she subsequently received an email that stated the following:
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Hi xxxxxxx,
This message is regarding your return for order 64xxxxxxxx
We apologize for any confusion or frustration this may have caused. Our records indicate that your return request has been flagged.
As a result, our system has automatically voided your request, as is in line with our return policy. At this time, we are unable to override this decision. For more information about our policies, please review our Terms and Conditions.
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My wife subsequently called AllBirds customer service and they told her that because our household has had a number of returns that her order is not eligible for return. My wife has not ordered AllBirds shoes for over six years and she's being told that she's not able to return her shoes because our household has returned too many shoes?!
I have exactly 10 pairs of AllBirds shoes at this time, making this the primary brand of shoes that I own and wear (see photo below showing proof of all of the Allbirds I currently own). Yes, I often times order three pairs of shoes because I'm unsure on the color and fit and often times when I order three pairs of shoes I will return one and keep two, even though I was only planning on keeping one pair. This is absolutely and wholeheartedly absurd that Allbirds would be flagging our orders due to excess returns and refusing to return my wife's unworn shoes! In fact, we just ordered two more pairs of slippers from AllBirds two days ago as Christmas presents for both of our fathers. Every time I have returned Allbirds' shoes, they have never been worn outside, and I simply have worn them around the house to get a feel for them to see if I like them and if they are comfortable. Every pair of returned shoes has been in perfect condition without any evidence of wear and absolutely never worn outside.
I can tell Allbirds right now that I am completely DONE with AllBirds and I will be giving ZERO further business to this company. I am so furious given the amount of money that I have invested in this company and this is the end result of that commitment to Allbirds. I will also be telling all of my friends and family who also purchase Allbirds about this experience and encourage them to discontinue further support of AllBirds.
I have nothing further to say other than I am so disappointed to the fact that I want to throw all of my Allbirds away. I detailed everything above to Allbirds' customer service and they neglected to even respond.
I warn other Allbirds customers of this potential outcome if you buy shoes from this company. read more