Zumiez

Cool!!! I like this store. Style, music and this friendly guys. You are amazing and professional…read more If you want to be fashion and have really good experience, welcome to Hidden Hype Boutique!!! Goot team, i wanna come back. I will!!! .

1 star for the good customer service, other than that I wasted 150 on an essentials hoodie for it…read moreto finally be washed, and have all the back lettering fall off. I also own other essential hoodies that I've personally taken to dry clean, washed and dried on cool and this is the only one that all the lettering had fallen off of. I've had other stores tell me it was fake.. don't waste your time here. For my self, I'll be keeping my business with airloom in stoneridge mall in Pleasanton . Wasted money and a dissapointed customer. Only the word god stayed on but you can tell it's also starting to come off once you touch it.

Side view from entrance

Displayed for a clean and organized shopping experience you as a customer deserves.

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Our new storefront. Stop by to check out our new look today.

Men's Wearhouse

Available by appointment

I went to Men's Wearhouse for the first time last night. My son needed a suit for his prom and I…read moreneeded help with his measurements. Adam approached us and assisted us with everything. My son walked out with a new suit - and the price was affordable for us. I will definitely ask for Adam the next time I come back.

If I could give a minus rating I would! We booked an…read moreappointment for my son to try on rental suits for his upcoming promotion day, and the experience we got was disappointing. We received little to no assistance and were simply directed to a rack of suits that were all the same size. When we asked if there were other options for sizes, we were told that was all they had available for rentals, or that we could look into purchasing a suit instead. We booked this appointment in advance and from confirming beforehand that we would expect there would be options available, especially after confirming rental availability beforehand. Instead, the customer service we got today and experienced was dismissive and unhelpful.

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UNIQLO

3.8(50 reviews)

0.2 mi

So, UNIQLO! Great…read morefor your clothing basics and then sum. The value proposition for the items with Uniqlo, I think are great. Your getting pieces that feels like it should last a long time and then offers alot of possibly outfits. The prices are good for the pieces you buy. Service here, like all the other Uniqlo's have always been good. Great people that work here too, attentive, smiles, and will offer help when asked. Great way to see what to add to your wardrobe

A employee with the name of Reese S, on the 17th of May Sunday, called me a jackass for not having…read morethe label for a ribbed tank top when going to pay. He needs to relearn professionalism and customer service skills. Extremely rude and ruins the shopping experience.

Auto self check out!

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LockerSF

4.8(91 reviews)

1.9 mi

the staff were super polite and welcoming. they recommended me multiple shoes for my preference. i…read morewas able to purchase one for a solid price, and im very satisfied with not only the shoe but the service they offer in their store! highly recommend stopping by

Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

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Macy's

2.3(357 reviews)

Om in the Ladies Dior Fragrance Department is terrific!…read more I was on the hunt for the new Dior holiday gift sets and she was able to track one down for me even though the system said there were no more left! She also told me about the pink bow cosmetics case GWP with a Dior perfume so of course I had to get it!!! She's the best! Thanks Om!

Used to shop at Macys all the time but these days not as much. Dropped in today to see what suits…read morethey had on sale. They had several Father's Day specials! Ended up buying 2 suits for $199 each. Jacket and pants. Signed up for Macys credit card and got $100 (30%) off. What a deal!! The cashier helped my check on stock for the size I needed and mentioned the credit card promotion. So the service was top notch.

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Sole & Laces

4.0(31 reviews)

0.2 mi

Bro this business sucks do not sell I just went to try and sell some Jordan 6 carmiens and Jordan 5…read morefire reds super clean look at the pictures and some weirdo in front offered $10 for the 5s and $30 for the carmines. Unless you want to be low balled like a mfs do not give them business

The problem is we agreed on a number and he didn't fulfill his end of the agreement because I don't…read moreknow how business works apparently. Cool place to get shoes I guess, but the owner reselling pokemon is just a terrible experience. I've sold cards and traded with this gentleman before and he gave fair deals trade value 80 and buy value 70. In my most recent experience after a few months now cash value is 60 and buy value is 70. Unfortunately I need money and subjected myself to this experience but I just find the behavior odd since he gave fair deals before not sure what this decline is but I would highly RECOMMENDED NOT buying or selling pokemon tcg to Sole and Laces.

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Sales floor

Burlington

2.1(16 reviews)

0.3 mi

I needed a pair of dress shoes, for work, but didn't want to pay a fortune…read more I went to Ross, in the same shopping center. Unfortunately, they didn't have my size. I went next door to Burlington. I immediately found my size. I tried the shoes on and they fit fine. The price was reasonable. As I was paying, I noticed Loss Prevention staring at me. As soon as I paid, Loss Prevention smiled. I guess there must be a lot of stealing going on at that store, hence, Loss Prevention at the door. Overall, I had a pleasant experience and if the need arises, I will return.

BURLINGTON newly relocated to Serramonte's SW perimeter along side neighbors Ross and Cost Plus…read more Ross is around the corner. Burlington is like a smaller, new, well stocked Ross. Used to be a a good place to find winter wear for a good price. Not a place where you can find anyone to answer questions and it's a long line to check out. Value is their pricing. And may be a good place for stocking stuffers.

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Kohl's

2.8(179 reviews)

0.6 mi

I never come here. I've been in here twice in my life…read more Today I came in for an Amazon return for 2 huge foam bed mattress. Sadly, their parking lot doesn't have a cart corral. So carrying 2 foam mattress and their boxes was a difficult task for me. (I've gotten leg surgery a week ago, so walking is difficult) Luckily, I parked close by the door. When I got in the store, the carts are to your left, so I placed my foam mattress on top. Their Amazon return is all the way at the back, so I wobbly myself there. A middle age man helped me with my return. He was quick and efficient. However, he wouldn't take my boxes and help me recycle them. Told me to take it home to recycle. After the return, he hands my receipt, explain that both my returns are on it. Wobbly back to the front and return the cart. It's weird, because there's always cars park there but they belong to City Hall employees and any else who works close by. There are a few cars park in the middle of the lot but inside there's like 2 customers. It's extremely quiet in there it feels eerie. Idk how they're staying afloat besides having Amazon there.

Absolutely nobody shops here. The structure exists purely to facilitate the return of Amazon…read morepackages yet they don't actually have any idea how to do that and intentionally make it as difficult as possible. I needed to return four brake rotors after Amazon screwed up my order multiple times and Kohl's was the only return option they were willing to offer me. The rotors weigh 40-50lbs each. I thought I'd just load them up into a shopping cart to make the journey to the back of the store easier, but, surprise, surprise, you can't take a Kohl's shopping cart past the front door without the wheels locking up. I went back and asked the incredibly old person working the returns counter if I could use one of the numerous orange carts they had sitting around completely empty to help move the heavy items. He said no and suggested I get some friends to come help me instead. I said I'd just bring them in one at a time and stack them on the counter in trips and then get in line when they were all there. He said that would be fine. As I'm bringing them in he stops me and tells me that I have to remain with the items at all times or else some kind of magical alarm will sound because the Kohl's building is somehow capable of detecting unattended items. I pointed out that the entire store is nothing but unattended items because nobody's shopping there and the only two clerks are just standing around staring at their phones. He did this weird bowing thing that made absolutely no sense while continuing to insist that I must remain with the items at all times. I asked him how I was supposed to stand in line at the returns counter and remain with the items that were already at the counter at the same time. He could not understand the fact that this was physically impossible but eventually suggested that I go get a shopping cart and wait in line with that. I pointed out that I could not go get a shopping cart and remain with the items at all times and he once again just glitched out and started rambling about some kind of alarm that absolutely does not exist. That was when I stopped listening to him and just got in line. I started moving the rotors over to where he could scan them and he started complaining about how heavy they were. No kidding, grandpa.

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H&M

2.7(90 reviews)

Considering a lot of the stores at Serramonte have limited inventory and are more express-like…read morestores...this H&M is pretty big. For the most part, whatever I find online and try to see if they have in store to try on and possibly buy, 85% of the time they'll have it which is great. I appreciate the customer service here! Always chill and helpful at the cashier register. SHOUTOUT to my friend Sam for working here hahaha. Anywho, in all honesty, this location is a bit messy and disorganized. Other than that, thats the only flaws I seek.

I went there to pick up my online order. They couldn't find my package, so they asked me to call…read morecustomer service for refund. I called the next day for 30 minutes. The women opened a case for me, but still couldn't issue refund yet. I filed complaint online, and the women said the package maybe still in transit, so I still have to wait at least five more days for refund. It is my first time order online to pick up at the store and they lost my package already. And now they don't want to issue refund and just told me to wait for the missing package which doesn't make sense. I don't think I will order it again.

Shiny

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UCLA, Harvard, Yale... get the T-shirt here! ‍

BoxLunch - Serramonte Center

4.3(7 reviews)

Hadn't visited in a while but looks like this store added a pin trading board! Super excited to try…read moreit in the future, but there wasn't any pins I wanted on the board for trading this time.

Ever since this place opened, I've been super excited. Typically, I've only gone to boxlunch when…read moreI'm traveling somewhere. To have one close to home is a treat. The store itself is big and organized. The people that work here make sure everything is fully stocked. I've learned to recently purchase online and pick up here. It's super convenient. The people who work here are super nice and helpful. They always tell you about the current sales and promotions they have going on.

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Pin trading board

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Tony C.

10 years ago

This location has many interesting items. Only thing is that employees are prejudiced and makes fun of certain races and also don't like LGB's making slurs and comments. If you shop there make certain these things don't bother you which would make you same as them. read more

Rdub P.

13 years ago

Just got a new pair of shoes.............a sales pitch, never hurt either just top go ahead and get em

Dario D.

11 years ago

The staff was friendly and helpful.

Zumiez - menscloth - Updated October 2026

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Vans

4.3

(12 reviews)

Love, love, love this store. I have gotten shoes here for my toddler several times now and the…read morestaff that work here are awesome. Like above and beyond awesome. I've also ordered stuff on line and picked it up at this location and again, the overall experience and the staff have been great. There was one incident where I ordered on line and something happened with shipping and it got sent back to the original place it was shipped out of. It wasn't the store's fault that this had happened yet the girl I spoke with from this location, Sabrina, was kind enough to help me figure out what was happening. She was genuinely concerned and as a consumer that means a lot to me. Then later on that month when I went back to the store for a completely different order Jesus helped me and went above and beyond. He was so helpful and his kindness really made my day. Thank you so much. We love Van's and we love our Serramonte location. Great deals, especially when stuff goes on sale, terrific value, great selection, and the absolute best staff!!

This is probably the most well put together and managed store operation in this mall. From the…read moremanager to employees; I would hire anyone in this store. These dudes look like they don't lift weights. But they're leg day knowledge is on point

(Ryan Reynolds voiceover)…read more The vibe is fab establishment for vetements avec style! Nolani, my fave, wasn't around! Thankfully, Becca was there! She warmly greeted me! And the young lady guided my shopping spree! OMG. She is defintely a bad influence...shhhh. Nike (nikah) checked me out! Super nice! Love the selection and quality of Lulu, but I still do have a hard time rapidly pronouncing lululemon. Lots of value in apparel that fits well and is made well. Would buy everything again! Woohoo!

I've been shopping at this location for many years because it's close to my home, but my recent…read moreexperience this week was very disappointing. I was trying to exchange an item for the exact same item. The reason for the exchange was that the pants I received as a gift were a much shorter fit than the same model I've bought before. I wasn't asking for a refund -- I simply wanted to exchange them for the same style in a normal fit. Because I didn't have the receipt or tag, I was told I couldn't make the exchange. The customer service was poor, and the manager, Raul, was not helpful. Considering how much they charge for their clothing, a much higher level of customer service is expected. I will no longer be shopping at Lululemon and will be taking my business to Alo instead.

SKECHERS Warehouse Outlet

3.4

(48 reviews)

Great varieties of choices for general wear and especially work shoes, I came here for work shoes…read moreall the time and I had one that last me for 5 years with constant work everyday. Only putting the review because the associate that helped me today was great and helpful, didn't his name but very helpful man.

5 stars for having a huge selection of wide width size shoes, free parking and my size in virtually…read moreall styles (Size 8W) which in many other stores you only see larger sizes in stock. Buy one pair and get second pair 50% off (25% savings) when you buy two pairs. They seem to offer this deal all the time. Have worn Skechers for years and my feet love them. They may not last forever but I'm good with the cost value they offer. Clerk at the register was pleasant. And they give you a bag to take your new shoes home.

Hot Topic

3.1

(44 reviews)

If you see a short asian woman with straight dark hair and glasses working there, AVOID HER. Didn't…read moreexchange names but she stood out as she was rude and continued to follow my spouse and I. We were just casually browsing and she kept trying to butt into our conversations and called us dramatic for no reason and told us to go away (despite her coming up TO US). Unacceptable. When we had come back to browse again, she had said "oh, you guys are still here" in a disappointed tone. If the customer isn't responding to you and is actively moving away from you, take that as a sign to give space, not to keep pushing. Really disappointed as we like to occasionally browse here from time to time, now we just get overwhelmed by being followed by the employees. Next time, please respect some people would appreciate being left alone.

I've been going here for a long time. I love the sales they constantly have going on. People who…read morework here are super nice and helpful. The store itself is pretty organized, so it's easy to find what you are looking for. I've also learned to order online and pick up here for even more savings. I always come to just look at what they have but end up buying something.

ALO

3.1

(11 reviews)

Finally a much closer location; no longer have trek to Palo Alto or across the bridge to shop at…read moreAlo from San Francisco. Visited during it's grand opening weekend on 11/15. Although it's a much smaller location than the one at Stanford Shopping Center, they can order and ship the item(s) to you at no additional charge if the item is not available in store. Customer service was great. Greeted with warm smile and hello the entrance. Lots of staff offering assistance. Clover Green color isn't available online until next week but this location has it available as part of their grand opening celebration/early release.

This os my home ALO store because of the staff that works there. KIRA and ESMERALDA, the manager…read morewere super helpful and helped me so much with my purchase . Every single time I come here the managers and their staff have been so friendly and amazing. I shop at ALO so much and will always come back to this location because of their hospitality.

Red Wing

3.0

(80 reviews)

•$$$

I had a great experience buying shoes here thanks to Julian. He helped me out with measuring my…read morefeet and having me try on different sizes of shoes in a few different styles. He processed my company voucher which covered most of the cost of my shoes and arranged to have my shoes delivered to my home since they didn't have my color in stock. Julian is extremely knowledgeable and helpful and he made my purchase a pleasant experience.

Amazing Customer Service! Super Helpful! And All around Great Establishment! Also Great selection…read more of shoes, belts,and accessories!Check them out Especially when using Work vouchers This store was super Helpful!

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