Terrible employees, terrible return/exchange policy, it's giving money laundering scheme since they don't care about customer service at all. Zero stars read more

Decent selection, quality is mediocre, nothing exceptional. The prices are amazing though for some quick finds. I always stop by when I'm in the area, I live in the east bay or I would frequent more often. Found a cute pair of black skinny jeans and a simple black v neck with lace trim. Don't expect great quality and stick to the basics and you won't be disappointed, it's even less expensive than F21, which unfortunately is no longer. We need more stores like this, very few on Haight st like before read more

Cheap clothes!!! They don't allow exchanges, refunds, or even store credit on their "party" line clothing items. Do not support this store.

They have some cute clothes in this store but here's a few things I have to say about the staff... They're very UNPROFESSIONAL. You'll just see young employees (long blonde hair, Asian chick) talking behind the register with her co-worker. When people NEED a fitting room, NO ONE is even there working that area. Like Hellooooo? This is a customer service job, so where is the service you provide here? Obviously there is None. So Here I am holding 8 items in my hand, mind you it's getting quite heavy, and I have to walk to the nearest employee I can find which is behind the register *eye roll* telling the young girl that I need a fitting room. She doesn't say a thing but rush over there to find me a room (with the biggest attitude) and doesn't even say "you're welcome" when I thank her. Miserable much? Lol...I get you hate your job hun, but at least "fake it" and smile. It's not that hard! That's what you're Paid to do! Aside from the horrible disrespectful young staff, they could do a little more training and teach their employees to be more professional or Hire a whole new staff that KNOWS what customer service truly is (and mature I might add.) Not get up in their "feels" and act like a little girl at work. I ain't got time for that! but yes, 4 stars to finding some cute outfits here. It's a hit or miss....usually I would shop online at SHEIN and save me the energy of driving or dealing with rude chicks. I never shop here but this was a last resort for me because I needed some cute clothes for a birthday dinner/vacation. Aside from that I wouldn't shop here regularly. Save yourself the time if u don't wanna experience the rude customer service here. It's really horrible. Yes sis, it's That bad...especially if "that girl" is working there...keep a look out for her. read more

My girlfriend seems to enjoy shopping here. So we came here while at Serramonte to scope out the clothing and came to several conclusions about this place: *Sweats are a must here, as my gf enjoys finding her favorite pants and sweater in the same color. *There a variety of clothing available that ranges for the youth to the older people (i.e. 15-30 year olds). *This store like many of the other clothing stores at Serramonte are very similar in the style of clothing sold *The jewelry is locked up. It doesn't look like real gold or silver, so why lock it up *Lastly, it is relatively cheap (except for some select items). Cheap buys here and good for your gf to check out. Nothing really to complain about Nina's or something to rave about, just another clothing store to shop at, but I'm a guy, what do i know about girl fashion since I suck at knowing guy fashion. If you ask me, I'll stick to my black tees and Nikes and let girls deal with these type of reviews. read more

Nina's is so ghetto. Which is probably why I loved it in the sixth grade. Thankfully I've grown since then. But still, I look at those days with my two-toned "Baby Girl" bomber jacket and I sigh. With sadness. A lot of it. Their clothes are the exact quality you imagine when you say "Made in China." It's not even up to Forever 21 quality. This is definitely even worse quality than Wet Seal. I will say that the jeans here are okay, if you want an alternative to cheapass jeans from the above mentioned stores. They do have the latest cuts and washes, but sometimes it's a weird fit. Junior sizes, but runs REALLY super small. Jeans really aren't that cheap here anyway; you're better off at Forever or Ross. Some clothing here is just downright laughable. The tees can look so weird and oddly cheesy, a tiny bright green t-shirt with silver sparkles saying "Sexy Girl" or something like that. They also have a great amount of ill-fitting "basics", terrible stretch-fabric, form-fitting t-shirts in which reveals the slightest muffin-top or bra bulge. No thanks. In addition and as said before, their clothing is made the worst I've ever seen. Don't even really recommend trying stuff on in the dressing rooms, there's a good chance that if you're struggling to get in some seam will rip and you'll have to pay for it. Is it worth it? HELL to the no. read more

If I were back in the 6th grade again, I might've rated this store 10 stars if I could. But looking back on it now and going back to Nina's, it deserves it's 2 measly stars! Workers? Lazy. Well okay, maybe I'm trying too hard to seem critical after reading reviews for an hour, but really now? Can you just smile a little and not mug me like we're back in middle school & you just found out I have the same Nikes you do?! And then there's their clothes, or should I say patches of cloth. I dare not to go in this store anymore, because everytime I do I feel like a humongous troll announcing "Do you have a bigger size?" 24/7. Their large or X-large(if they even carry any) fits like a freaking medium/small if you were to shop at Target. I recall this one time me and my friends pretended to "view the fine clothing" but we had a goal: To stretch out all their clothes so little girls wouldn't feel so insecure about themselves. Yeah, I know. Very mature of us. On the positive side, you can find some good deals from time to time. I remember buying this plaid jacket for about 20 something bucks, and it surprisingly lasted for a good amount of time. And their jeans are comfortable. Weird, spandex material, but nonetheless affordable. They'll last you about 2 months, unless you want to end up looking like you have a cheese grater as a crotch. Overall? So maybe you can find a good deal here and there. They do have cheap basics if ever in need, but you're better off at Ross. Trust me. read more

Angelica is amazing! She is super helpful and helped me find everything I need! amazing service!!!!

Sometimes I feel like I'm the only one who can say something nice, sheesh. But I have to remember most of these reviews are really old. :T But it's okay! I'll give you an update! :) I don't mind shopping here. Their clothes are really affordable. Some of their items are cheaper than Forever 21 & the clothes are pretty damn similar! Don't even lie.. It's just a brand & Forever has cheaply clothes too so.. Um, yea. You're just nitpicking, lol. It's all the same shit just F21 has more variety. On to a brighter note, they have a nice variety of sale items. I've found more dressy clothes as opposed to loungy clothes which is a plus. They have dresses, shirts, sweaters, jackets, jeans, skirts, just about a little bit of everything. They even have sizes! I'm NOT a petite asian chick, I have a heavy chest & i wear a size 5/7 size jeans. I'm always surprised that the size L selection of clothes are really stocked in the sale section. I'm always trying on hella shit if I have time to waste, lol. Every time I come here they have at least 3 full racks of 50% off clothes. They even have good 2for10 sales with the more plain or loungy shirts and 3for10 tank tops which are always good for under shirts. I can never have enough of those! Esp. on the hotter days. Sometimes you just have to feel the sun on your skin & show them sexy arms of yours ;) lol. The other day I got a bunch of those half tube tops with lace to wear with those really low or somewhat see through shirts. Got one in each color :) But even without the sales the clothes are pretty cheap! You can find F21 quality jeans for $10 and their cute summer/spring shirts averaging around $6-$15. I'm not complaining. read more

This place has some good selection of clothes at pretty good prices. Every now and then they have some really cool jeans on sale. Now, they have 2 stores, one is somewhat smaller and less of a selection with more casual clothing and the other one has casual as well as evening/party wear. Some of the clothes are definitely for the teenage crowd but they usually have very cute jackets, thermals, tanks and tops. The service is not very friendly or helpful, the employees are simply there to make a buck, so don't expect anything more than that. read more

Very disappointed....my daughter lost her purse here and I admit it was her fault but my husband went back to check their security camera and the staff said their manager doesn't get there until 2pm. The staff said the manager would give us a call but no body called us back. If it wasn't for the sweater my daughter had to exchange we wouldn't go here at all... read more

I avoid coming here at all costs because of the ratchet girls who work here who know nothing about customer service. It's literally as if they hired girls right off the mall floor to work for a few hours. They'll walk in front of you and cut you off your track just to get back to their conversation with each other about their personal life, yet they won't greet you or acknowledge you (Umm..). Only reason I still come is because their clothes are decent, and leggings and dirt cheap. Also, the cashier working today 12/29 at 4pm is extremely friendly. Besides her, everyone else you should just avoid. read more

Extremely rude staff I didn't personally have a direct encounter because as soon as I walked in and heard how they were treating paying customers I decided to take my business else where. Elaine was the manger at the time and her approach was very poor when simple questions were asked read more

The workers are so rude! They will talk about you and laugh at you right in front of you. The rudest girls I've ever seen.

I love ninas have a lot to choose and cheap was sad the time it was closed. I hope they open soon read more

Angelica M. is a great worker. Actually all the workers are very kind and hardworking. Store is super clean as well.

I don't know why people keep complaining about the service and materials. If you worked at Serramonte dealing with boppers and the people trying to steal clothes I don't think you would be so happy either. It's not like this is Nordstrom or Neimans okay people. Look it's trendy clothes at a cheap price. They have the basic clothes like t-shirts in all colors and cuts, thermals, sweats and jeans as well as going out stuff. They do carry about 5-10 different brand of jeans with different cuts which is more than Forever carry. I usually find more things in Nina's then Forever. They usually have a lot more jackets like thick ones. Also they carry more leggings. Some of the stuff in Forever are the same as Nina's just that they take off the manufacturers tag and stick XXI on it instead. read more

Used to have great selections from 50% and 75% clearance so I used to shop here almost weekly. Now the quality of the clothing has gone down and the styles are ... not my style anymore so I rarely come here. Still pretty cheap so what can you expect? Sometimes there's no one at the fitting rooms so you have to stand their like an idiot or approach an employee working the cashier. read more

customer service sucks because they don't EVER smile, greet, or ask if i need help with anything. the store is alright, they try to make hype cloths to fit into the urban. so i'm giving it the lowest ranking for the store itself and their mugging employees. majority of their clothes really suck because they uses cheap material and try to make it look glam when the manikins are wearing it for display. read more

Definitely make sure to stop at Nina's whenever I'm at Serramonte. It is one of my favorite stores and has a lot of cute clothes, similar to that of Forever 21 and a lot of popular online boutiques. The price and quality is unbeatable. Found a couple of items that I bought for way more online (COUGH OOTDFASH). Although the store is a bit run down and customer service is close to mediocre, I don't mind browsing through. Another plus is bags are free! :-) read more

The clothes here are mainly the basics: solid colored dresses, jeans, t-shirts, tanks and the like. Nice and cheap, but the clothes here are made by brands you've never even heard of. There were some graphic tees with ridiculous phrases and fake Hello Kitty. There is a nice cheap accessory section, but of course those nice cheap accessories are plasticky. Reminds me of Bloom in Tanforan and is the typical, flashy, loud teenage oriented store. It's okay to buy the basics here...after all, no one will know where you got it (besides the telltale pink bag you get). read more

I tried on a glittery dress and did not expect some much glitter to fall off and get stuck to my body and face. Glitter was everywhere! I'm not here trying to look like I'm at Coachella in the mall. I knew that the dress probably wasn't going to be great quality, since I have shopped here a few times, but didn't expect the glitter to be so poorly attached to the dress. It's like the manufacturer literally dumped glitter on the dress last minute and then shipped it out. I'm now traumatized by glitter and wondering how long it will take to get it out of my clothes and hair. I probably will not step foot inside the store anymore. read more

I didn't use to like this store but my ex-boyfriend got me into Nina-style clothing and I've been super broke and on a budget lately . So ... I started shopping here and I'm growing fond of this store . They actually carry some pretty nice clothing here sometimes . Some of their pieces of clothing is similar to Forever21 and Bebe but the clothing here at Nina's fits me better than the clothing at Forever21 and is way cheaper than the clothing at Bebe . I love browsing through their sales rack ... I've found a lot of dirt cheap , sexy pieces of clothing lately . Cheap , affordable , stylish clothing ... I can live with that :) . Especially in this economic depression ... read more

I really like this store.! It has great selection for a really good price. I dont know whats going on with this Bad reviews, thank u "yelpers" the líes seem to be the main ingredient of the reviews. read more

Material not the greatest and a lot of whats in here is a cheaper version of whats HOT today, but of lower quality and prices. Some of the stuff in here is garbage, but so are some at Forever and H&M. I actually think that I'm more able to find something here than I am over at Forever. Some of the items here can fit quit nice actually. read more

I really like this store because the customer service is great and the clothes are wonderful. They sell a lot of different styles of clothing ranging from 13-30. I also like that it is affordable and I can get 1-2 items everytime I go. I've bought two pairs of jeans, and a bomber jacket last week and I love it. read more

I wish yelp gave half stars. Because this place isn't worth rounding up for. I use to like the things they sold. But now it's just not good at all. I use to get 3-4 pieces of clothing, now it's even rare I get one. read more

I go their often bcz they always have new clothes Also me and my friends went to a clothing store, A'gaci right next to it and i found some of the same clothes and guess what! Nina's price was lower. So,,i stopped shopping at A'gaci.:[ I love their jeans and jackets. Some people complained about their quality of clothes, but jst like another person said... i dont expect $100 dollar quality on $10-20 clothes. Some times i find some of the same clothes at NiNa's which Metropark and Nordstrom carry. However, i wish the fitting room was cleaner. read more

I love shopping at Nina's only because they have a lot of selections for petite women like me. Although their styles are more towards teens, I still can manage to buy something for work from time to time. The reason why I gave them 3 stars is because of their poor customer service. This is never a miss when I go there... once I go up to the register, the girls are busy talking about something personal in their lives while ringing me up. Oh well... I guess that how it is... read more

I went in to check out what they have since I've known from before that they have clothes for cheap ( even though they might not be the best quality ). Once my friend and I stepped into the store we witnessed an employee rush past us, without greeting us, just to toss a shirt onto a display table... We work in retail as well and we thought that was just unacceptable. My friend snickered and said ...aren't you the one that's supposed to fold it and make it presentable? She must have heard her because when we went into the fitting room to try on some clothes, the same employee was there, and was pretty rude to us. I decided to get a dress but there were so many strings hanging from it! Once I got to the register I asked the woman if they had another one in the same size she came back from the rack and said no, she didn't even go check in the back! It wasn't even a dress that was on sale, I would hope that you don't only have three in stock... After she came back I asked if I could get a 10% off because of all the strings dangling from it, she rolled her eyes and said "Well, it's not like you can't cut it off." And she carelessly cut off a few to demonstrate the simple task, but I'm not asking because I can't do it myself; I'm asking because I am a customer unsatisfied with purchasing a piece of clothing that I won't be able to wear without going home and cutting off all these little pieces hanging from it! TERRIBLE customer service... read more

Joke of a "retail" store. Aside from it being affordable clothing, they lack any type of customer service and visual standarda for a retail location. Not a single person greeted me. Had about 9 items in hand and went to the fitting room to try them on. A chunky girl, didn't introduce herself, who was working the fitting room was completely rude and unhelpful. Told me limit was 5 and I said that's fine, but didn't offer to take the clothes from me to help me hang them, especially since my hands were full. Layout is completely cramped, disorganized and dirty. Asked the chunky girl who worked fitting rooms if there be an additional discount for the dirty clothes (was going to buy some white jeans, ALL of them were dragging and touching the ground). Was very resistant in offering help and/or speaking to a manager. Really seemed like she hated her life or job. Said she would ask a manager with attitude. Came back and said "no, they're final sale and it's not our issue they're dirty"..... It's not their issue? They placed them on a low standing rounder rack that dragged them across the floor.... Not the customers.. And they're white jeans? That makes complete sense.... Worst customer service. read more

Nina's - How do you put WHITE clothes on a rack that touches the ground? - Women's Clothing Near Me - Daly City, California

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They had a really cute dress on display and they didn't have anymore sizes so I asked an employee if she could check the tag on the mannequin for the size. She checked it and when I asked if I could buy it she said no--then why bother checking the tag in the first place? I honestly think she was too lazy to take the mannequin down but THANKS you just lost a perfectly good sale. Horrible customer service, the employees don't bother to greet you at the door, when you ask for help they roll their eyes, policies are horrible. I avoid it when I can. read more

Had a really great shopping experience with Heidi took care of us on sizes let us into the fitting room with no problem and was very quick and polite the register read more

I agree they have some really nice jeans and some nice jackets. But the customer service there sucks! Most of the employees there are rude never smiling and never thank the customer. read more

Well, for starters, the store itself does have super cute, fashionable clothes. Prices are average, not cheap, but not super expensive, BUT, I would have to give the customer service the downfall of this store. The atmosphere is not super friendly and happy, which is disappointing because the store is so cute with so much nice things! Anyways, I spent about 80 dollars there, just to go all the way back home to find out the girl who assisted me didn't even take off the electronic buttons on 3 of my items!!! How???? So of course I had to go ALL the way back up there because I can't take off those metal detector thingy's at home obviously. And obviously I'm not going to wear clothes with those on them, looks extremely tacky and like I stole some items right? I go back, the woman helping me didnt really care that I had to come all the way back. She didnt give much of an apology, just a simple sorry and removed them. Luckily I didn't feel much like engaging in further contact with any of their stores staff so I just left, saving myself the irritation. Better customer service is all I can really recommend.. seriously. read more

Yeah okay, the customer service isn't very customer service-y but I like their cheap clothes. The graphic tees all the way in the back are tacky though. I like their basics (plain colored hoodies, shirts, tanks) and some of their jackets. I usually avoid anything that glitters and sparkles so I only like about 45% of the store :) read more

My best friend, Lindsay and I always shop here before school dances. They have great club-wear but my hot green tank for the St. Patty's Day dance gave me a rash. read more