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    Zara

    1.9 (123 reviews)
    Closed 11:00 am - 8:00 pm

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    Beautiful Store
    Jolens V.

    I love their style. I have collected clothes, bags , and accessories, The color and design is timeless. I do a lot of TikTok and the clothes are remarkable. They make me look stylish and modern. Their sales are amazing great clothes and affordable prices.

    Yih R.

    Love Zara sale season. I've been to all 3 Zaras in SF, and this one is the only one where the fitting room is closed, so I had to put on the pants on the top of my own pants. I will say they are trying to arrange the clothes by the colors, but the display is less organized than the one in Westfield, but a bit better than the one on post street. When I was there, there was one person working behind the counter, and the line was long. I had to wait 15mins, but the guy was very nice and helpful. I also returned 2 items that I bought online here, I would say the return process was easy.

    Rude store manager, Toka
    Clarissa P.

    Horrible customer service and workers are so rude. Wanted to buy stuff from the kids section, but they closed the registers right as we were wanting to check out and said we had to check out in the woman's section. The store manager rudely walked away as we were talking to her and wouldn't give us her name saying that "we don't give out names here". Another worker gladly told me her name, Toka, probably cause she's a bitch. Wouldn't give us her district manager's name or anything. I hope people realize how shit this place is.

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    2 months ago

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    5 months ago

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    2 months ago

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    7 months ago

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    4 years ago

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    9 months ago

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    3 years ago

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    10 months ago

    Terrible customer service. Cashiers swearing at the register just a huge turn off. I hope this location closes.

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    10 months ago

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    2 years ago

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    11 months ago

    Fitting room closes an hour before the actual store closes. I wish that was posted somewhere

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    4 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

    So horrible every time. The line and checkout process is a complete mess. And it doesn't help that the staff is so rude.

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    2 years ago

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    3 years ago

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    2 years ago

    Workers are so rude and horrible customer service. The store was gross and was a mess

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    Page 1 of 4

    Ask the Community - Zara

    Review Highlights - Zara

    I Used To Work At One Zara Department Store Which Was At Post Street In The Downtown Area Of San Francisco Ca USA....

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    UNIQLO - Self-checkout

    UNIQLO

    2.5(121 reviews)
    0.1 miStonestown
    $$

    I wish Uniqlo were still in downtown San Francisco. I read they are preparing to open a flagship in…read morethe troubled mid-Market neighborhood. They could not bring it back on their own. But they have done well: the New Yorker magazine published a profile of their founder and the corporate philosophy. I don't want to fall for marketing pitches. I am persuaded, however, that this corporation is different. It is a profit making venture of course. It has a sensibility I feel I can support. The clothing is not cheap, but it is not expensive. On sale, it is a true bargain. It is not what kids today have celebrated as fast fashion, disposable, but it is not heirloom quality either. I expect my Uniqlo purchases to last, say, a half decade, and they hold up to that test. The fit seems to me consistent across styles. Although the aesthetic is probably pitched to those a generation younger than me, minimalism seems to me relatively timeless; nothing has become unfashionable (wide lapels of the 1970s, skinny ties of the 1980s, shoulder pads in women's suits, etc.) The textiles are, if I can be slightly critical, not the finest in my wardrobe. They are good enough. So Uniqlo is a place that if I were out with my wife at this mall, I wouldn't mind stopping into. I'm not a shopper at all, in the sense it never occurs to me to go shopping. There is a very limited list of chains I would be glad to visit. Uniqlo would be among them. A note about Stonestown. This mall is doing something right. Retail, they say, is dying. You would not know it from the parking lot here. I have never been to Stonestown within the past decade without marveling at how it is bustling. Whoever operates a shopping center should check out Stonestown to see how it should be done.

    After today's incident, it honestly doesn't surprise me that their ratings are so low…read more Two days ago, my sister purchased a cute summer dress for her birthday. When she got home, she realized she needed a larger size, so she came back to exchange the exact same dress for a different size. The cashier refused the exchange, claiming there was a small makeup stain near the neckline. My sister explained that the stain was already there when purchased and that she simply wanted the same dress in a larger size-not a refund. I had the receipt at home since it was a gift, but the cashier also stated that without the receipt she could not honor the exchange. My sister asked for a manager, who initially refused as well, again blaming the stain. When I arrived, I explained that we had literally purchased the dress there two days earlier and nobody had mentioned or checked the stain at the time of purchase. The manager then smugly and reluctantly agreed to "let it go this one time" and told us that customers should inspect items carefully for stains before leaving the store. I responded that the retail team should be just as responsible for checking merchandise instead of immediately blaming customers. What made the situation even more frustrating was that my sister grabbed another larger-sized dress directly off the sales rack, and when we checked it closely-surprise -it ALSO had a stain around the neckline that the cashier failed to notice. So apparently customers are expected to catch every flaw, while staff are not held to the same standard? Who is to say that perhaps Uniqlo intentionally puts stained clothing on the racks to avoid refunding customers??? The cashier even turned her name badge around so we couldn't see her name to include in a formal complaint, which felt incredibly unprofessional. Eventually, the manager apologized after we pointed out how poorly the situation was handled, but it did not feel sincere at all. So customers make sure you check inside out all your purchases for any little stain or markings - - they will not honor any exchanges or refunds even if they put them on their racks. This was the team working on Mother's Day, May 10, 2026, in the early afternoon. Be better and do better, Uniqlo.

    Photos
    UNIQLO
    UNIQLO
    UNIQLO

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    Target

    Target

    2.6(138 reviews)
    0.1 miStonestown
    $$

    my Thoughts on Target are mixed, but i was in the area and realized that Target should stock Hair…read moreSpray. not far from the entrance were cosmetics, and a wide range of hair products. unlike Safeway, Walgreens, the products offered were easy to evaluate, and pricing was realistic. I noted this in Texas when visiting family that Target does a nice job merchandising cosmetics, and related stock It's good to see that extends to Stonestown. Opted for the self Checkout, just entered my code, scanned, and bagged, it was very simple. parking was easy and my experience was pleasant. That said i found the bins of goods near the entrance, and prepared food placed in wall cubbies to be questionable, but then again that's not why I stepped into Target.

    There were so many shoppers inside checkout lines were snaking down the aisles…read more I was glad to pick up an online order for frozen turkey breasts, pre-paid so we could be on our way. Service was quick and polite. Got a great deal on their Good & Gather brand frozen turkey breast, possible if you jump after Thanksgiving (and maybe after Christmas?) you can get a deal. I'll take anything I can feeding this swimmer of mine! As I was walking out of the store I noticed Target has a very large display of E.L.F. makeup. I really like their products; will have to browse next time I'm there.

    Photos
    Target
    Target - $4.59 - 18 Caged Free Large Eggs {10/26/2025}

    $4.59 - 18 Caged Free Large Eggs {10/26/2025}

    Target - Poppi (Ginger Lime)

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    Poppi (Ginger Lime)

    2nd Street - Stonestown Galleria

    2nd Street - Stonestown Galleria

    1.9(59 reviews)
    0.0 miStonestown

    Came in with my son and while we didn't purchase anything I did notice the prices on the luxury…read morehandbags were reasonable! We were in and out so not much more to tell.

    This place is truly an insult, and the workers are so shallow. It's honestly a gamble depending on…read morewho your buyer is, because your items could get rejected solely based on the mood of the person you're dealing with, which is absolutely crazy. I brought in a couple of Zara/Levi denim pieces--completely unworn--and they offered me a whopping $3 for just 3 of them. Seriously? That's a total slap in the face. Meanwhile, they have beat-up Gucci bags in their "fancy" glass cabinets selling for thousands. It's hard not to laugh at the absurdity of it all. But what really gets me is the whole process. Not only do you have to deal with their judgmental staff, but it also took them an hour and a half to "sort through" my items. I get it, they need to assess things, but that's ridiculous. Over an hour for like 10 items? It was honestly a waste of time. By the time they finally got back to me, I felt like I had been forgotten in the corner of the store. And for what? A few bucks for clothes that were practically brand new? I mean, it's one thing to have a long wait, but to leave with such a low offer was just the cherry on top. The staff? Don't get me started. They're so cocky and you can tell by their body language and the way they reacted as we walked in. I unknowingly walked in after their so-called "cut off time" and these two girls behind the counter (especially the one with platinum blonde/gray hair) looked at my husband and me like we were somehow beneath them. I honestly wanted to walk out, but I gave them another chance, thinking maybe it was just a one-time thing. So, I came back with fewer items just to test the waters. The first time, the guy who explained their cut-off time was really friendly, so I thought maybe I was just overthinking it. But the second time, when we were looking at those overpriced Gucci items behind the glass, the same guy was super friendly, offering assistance as we looked. But the second my husband told him we were actually there to sell, his entire demeanor flipped. His mood completely changed, and he went from overly nice to totally uninterested. It was honestly so off-putting. The vibe the staff gives off just threw me off completely. Even though they might have some decent finds (I did score a Loungefly fanny pack on my first visit and was pretty content), I won't be coming back. The whole experience just wasn't worth it, and I'd rather support somewhere else with a more consistent, welcoming vibe.

    Photos
    2nd Street - Stonestown Galleria
    2nd Street - Stonestown Galleria
    2nd Street - Stonestown Galleria - In the mall

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    In the mall

    Zara - womenscloth - Updated May 2026

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