I was greeted and welcomed when I entered the store and my package was presented immediately after…read moreshowing my code. The staff asked if I wanted to try on my shoe order and followed up on my satisfaction of the fit. They took the packaging and I went on my way.

Lovely that Nordstrom opened up this Local boutique for online order pickup, tailoring and bill…read morepayments! They have a tiny footprint still in the City! Saves me time from going to a department store in the Peninsula - time is valuable, isn't it? The staff member who helped retrieve my purchase from the mountain of packages in the shop (Psst..it's Nordstrom's Anniversary Sale now!...lots of shopping going on) was trying to find it & get it to me quickly! Thank you!

233 Geary St San Francisco, CA 94102…read more Incredibly polite, attentive, and professional staff. The salesfloor is beautiful and immaculate. Security is the utmost importance. The front door is kept locked, and monitored by security. SFPD has a visible presence in Union Square. Located next door to Louis Vuitton. Union Square Parking Garage across the street.

Friendly sales associates who are very knowledgeable about the product and eager to have you try on…read morepieces that they think might work for you. They are one of the only Loro Piana stores that gets access to the exclusive capsule collections and other hard to find pieces. Definitely leave your phone number with the associate to get contacted first when there are pieces on your watch list. I look forward to visiting again when the spring summer collection lands in stores soon!

Lovely boutique with chic decor and my favorite brands - Milly, Alice + Olivia, Parker, Halston…read moreHeritage, and Paige just to name a few! After reading the negative reviews I was nervous about the customer service (especially since I'm not your stereotypical stick thin, blonde marina gal). But, the saleswoman was super friendly, and I ended up finding my bridal shower dress here! Impressive considering that I'd already scoured through BCBG, Alice + Olivia, Bloomys, Saks, and basically every other option in SF. Much nicer quality than most of the boutiques in the Marina, incl. an awesome dressing room area!

Stop hiring girls who know nothing about customer service! I was literally standing across the…read morecounter from the sales girl who never acknowledged us, never offered help, shit, didn't even say hello. I would never buy something from here when the sales people can't be bothered. Total joke!

Boutique Feel, Friendly Vibe, and Plenty to Buy…read more Lululemon in Lower Pacific Heights is always a fun stop, even though it's not the large flagship-style store I'm used to at Ala Moana in Hawaiʻi. This one has more of a boutique feel--smaller, but still bright, organized, and with just enough variety to find what we needed. On this visit, there was a police officer posted at the entrance, which made us feel safe. It's good to see businesses doing something to curb theft--because let's be real, when stores take losses, we all pay for it in the end. We had a great time shopping here and even made it an adventure--we took a driverless car to get there, which made the whole experience even more memorable. Service inside was friendly, and though the store is smaller, it had a solid selection. We ended up spending over $500 on clothes and left happy. The area around the store also adds to the charm, with cute boutique shops nearby to wander through after. All in all, this may not be the massive store I'm used to back home, but it's got personality, a good selection, and a safe, pleasant shopping environment. We had fun and would definitely come back.

Disappointed in the Quality and Customer Service…read more I bought the Everywhere Backpack (Black) from Lululemon in April 2024 and within two months the top strap started fraying. By August, it was already partially detached. I only carried a MacBook Air and a few daily items to and from my office--nothing heavy or rough. I continued using the bag carefully, hoping it wouldn't get worse. I stopped using a bag a bit because I was not working. Then in April 2025, the strap completely tore off, making the bag unusable. I contacted Lululemon with photos clearly showing the issue started just two months after purchase. Their response? They claimed it was "wear and tear" and that I was outside the return window--despite photo evidence with dates and a clear timeline showing the damage began well within the one-year Quality Promise. It feels like they're using the policy as a shield rather than standing by it in good faith. The evidence was solid, and they just didn't want to take responsibility. For a company that positions itself as a premium brand, this was incredibly disappointing. The backpack cost nearly $80 and didn't even last a few months under light use. I expected better quality--and definitely better customer support. Buyers beware: not everything Lululemon makes is built to last, and they may not stand behind their products even when they clearly fail early. This isn't about a bad in-store experience--this is about product quality and brand accountability, which I feel is what Lululemon is supposed to stand for. Posting here since the corporate page doesn't allow customer service feedback.

Ok let's say hooray for good buyers, great style salon staff and an amazing shop! I will travel to…read morethe city just to stop here for more good finds. I love their ISSEY MIYAKE items. They know all of their items and how to help their customers. It's also in a lovely neighborhood. Go shopping and then walk around for a good apres shopping snack. Good job shop owners!

I've never had poor service from the WOC who work there, but one white woman just has a HUGE chip…read morein her shoulder about something. Normally both my boyfriend and I love browsing the racks (this appears to be the only store in the city that sells new Issey Miyake, which we both love). But if she's not staring you down for deigning to be a Brown poor touching clothes (CAREFULLY, as I work in the fashion industry and understand how to handle high end garments), then she's staring down at her phone loudly watching Tiktoks to make sure you understand that you are beneath her. Have tried multiple times to enjoy our time here (again! The WOC in the store have never treated us with anything but friendliness and respect!), but alas this was our last visit.

Visited today shopping for long sleeve t-shirts. Laura helped me and she was A+++. Give that girl a…read moreraise! Appreciated the upbeat genuine interaction and high caliber quality of service she provided. She also has great style!

Not pushy as another poster commented. Helpful when needed and Laura has good suggestions. She…read morekinda reminds me of a sweet mom - who doesn't need that when shopping?! I got a cute striped cashmere sweater and then she recommended black cords to match. I've also gotten a unique dolman T. Love it.

"HeidiSays is taking over my street!" This is what my future sister-in-law screamed with glee when…read moreshe first saw HeidiSays Casual. This was my first experience with HeidiSays, but apparently it was the grand opening of HeidiSays Casual. And I liked what I saw! Fabulous jeans- j brand and hudsons (just to name a few), comfy tees, and of course everyone needs $200 hoodies. If you've got some cash to burn on a few wardrobe basics HeidiSays is the place to go...

I stopped by at the store today for the first time and found that they carry so many brands that I…read morelove... :). The ladies at the shop have a great taste and they really helped me with my purchase today. Will come again!

If you're thrifting on Haight Street, Buffalo Exchange is definitely worth a stop. The prices were…read moremore reasonable than many of the other thrift stores in the area, and the selection was impressive. I especially appreciated that the clothing was organized by size, which made browsing much easier. They have just about every style of clothing you could imagine, plus a convenient buyback counter near the entrance where you can bring in and sell your own clothes. The store was extremely busy during our visit, and the checkout lines were quite long. It would have been nice to see a few more staff members helping customers during peak times. Overall, it's a fun place to thrift with a great variety of clothing, fair prices, and an easy-to-shop layout. I'd definitely stop in again when exploring Haight Street.

One of Haight Street's favorite hipster 2nd hand stores, Buffalo Exchsnge has men and women's…read morecasual as well as vintage clothing at decent prices. Upon entering, the shopgirl greets every customer with a smile, as she looks through clothes that people want to sell. Zap the QR code to register and queue. On the far left end is their cashier, everyone who works here has an unique style and look.