At the onset, the store itself is very, very lovely and fit for a princess. The staff, however, is another matter.
I am directing this review about "Melissa". On 11/28/22 my husband and I took a trip to S.F. and visited the Tory Burch store to buy 2 new pairs of shoes. We had a gift certificate from a refund given for items that did not fit, which I thank Tory Burch Corp. for, not Melissa.
When we arrived, we waited a long time to be helped, no one was in the store, except for a security guard and us. Melissa then came out after a long wait and said our names, she knew who we were. I was happy to see her and then asked for several sizes of shoes we knew we were going to buy. Melissa left to get them, I tried them on and then proceeded to hand her the gift certificate. I am speeding this along but this is where it gets fun, Melissa said, "I didn't have to give you this gift certificate, that's not our policy". She then asked why we left a negative review from the first visit. She told us she was so nice to us and helpful, and kindly gave us a certificate. This was not in a normal "how are you nice folks, doing" voice, it was mean and confrontational. She gave us both a strong stink eye and stood in place until we answered her demanding question. "This is why Melissa, your mean and it sucks to be at the Tory Burch store when you're there." You made us feel horrible, again. Why are you there, is our question. Is this normal Tory Burch client interaction, making a client feel like they are dealing with a hateful manager? It is beyond the pale how you can be interacting with the public on behalf of a high-luxury company. Shame shame, again. No worries, we will not ever return while you work there. read more