Good shopping experience! I came in looking for some wide leg black pants. Unfortunately, the sizes were very picked over. I ended up finding a casual shirt that was a decent price. Store was fairly tidy; second floor seemed a little haphazard in its layout. Ability to text receipts; nice green concept. 2025: 62/100 read more

Zara in Union Square had a great selection of clothes available! I was hunting for one specific jacket that I had seen at a Zara in my home state but didn't grab and I regretted it so badly LOL. At the time, the jacket was new and wasn't released completely online or via app yet so in store find only. I did find the jacket but unfortunately didn't have my size haha. Still, the store was kept very clean and they've got security at the front. read more

Zara - Men's Clothing Near Me - San Francisco, California

I definitely do recommend Zara. They have a deathly wide variety in selection of clothes that are very nice. Their cologne game has definitely stepped up a lot. I use the night home 2 I came here around 6 o'clock, so the service was very good because there wasn't that many people in store especially during closing hours and the value you get from these items is definitely high-quality fabric as well compared to other stores where you might pay hundreds of dollars for a T-shirt or jeans or other accessories and read more

Zara - Men's Clothing Near Me - San Francisco, California

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I came to do a return recently and was assisted by a man named Josh. He seemed very annoyed and was very impolite. He did not want to help or answer my questions when trying to make a return, he had a very nasty attitude and kept making statements under his breath, when I asked if he had additional sizes for the pants I was trying to exchange. There was nothing wrong with the pants they just don't fit, He did mention they were over the return period by 3 days. All I wanted was an exchange or in-store credit. The experience wouldn't be so bad if he could control his emotions and stop making nasty comments under his breath. "I cant stand people like this!" is what he mumbled under his breath. Ive shopped at Zara for many years including in foreign countries yet I have never experienced such horrible customer service until I met Josh. I mentioned he didn't have to be mean abt the situation I'm just an everyday customer trying to make an exchange. All in all please do better. read more

Staff is very cold and rude. Makes for an uncomfortable shopping experience which is a bummer as I work a block away

Worst Zara store in the world. You feel like everyone there works out of pure anger, and when you ask for something, they act not as if they're being paid to help you, but as if they're being forced to stop doing something more important to do you a favor. On top of that, the shirt I wanted only had sizes L and XL on the rack, and the mannequin had the only size M. I said I needed the M, and they told me no. I politely asked, "Are you sure you can't get the M for me? Because this really represents a terrible customer experience." The guy said, "I can ask my manager if you want, but she'll tell you the same thing." I replied, "Well, if she's going to say the same thing, there's no reason to ask, is there?" Also, the store is always--and I mean always--filthy. Completely dirty. The fitting rooms look abandoned, with no cleaning or maintenance whatsoever. The worst experience you'll ever have at a Zara will be at the San Francisco location on 250 Post St. read more

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Visited this location today and very few items in size XL for men's. Very hard shipping here when they don't have the size you are looking for. read more

One of the most pleasant shopping experiences ever. The store is really spacious, super clean with no clothes scattered all over the floor, and I was able to find what I wanted immediately. Also, every size of the item I was looking for was available, which I feel hardly happens. Ended up with a gorgeous camel coat! read more

Zara - Camel coat - Men's Clothing Near Me - San Francisco, California

Beautiful, clean store. Well organized with two floors of women wear, a fraction of a section for children located on 2 and men's on the lower level. The signage was easy to follow and clearly displayed to self navigate. I ventured to this location specifically seeking pieces stated to be there per the Zara app. Fortunately for me, I was able to obtain the couple pieces I sought. While there I decided to browse; however, there was very little to see. The toddler section for girl's is a tiny segment in the back right corner. There were two pairs of leggings to choose from, plenty of top and short pieces, a good selection of shoes and a few dresses. I am appreciative this location carries children selections, yet there is not much to select from. If you are there to shop the women's collection, you will find a wide selection of pieces to build a wardrobe around. Not intending to purchase any items for myself, I ended up walking out with pieces for my daughter and myself. For the women's collection I would definitely return and recommend. For the children's "section" I would browse if you're in the area, I would not make a special trip for the children's collection. The staff person on the children's level was extremely friendly, quick to assist and took the time to ensure she had pulled the correct items and sizes for me. I enjoyed my experience on Post, located directly across from Union Square. read more

I bought a nice black hoody from the place, and loved it. Selection was good, good prices too. The service was helpful. I had some questions that got answered. read more

Bad attitude, rude and bad service. I came here on Wednesday evening 8/21 for returning my order and got bad experience with the lady curl hair, wear glasses who work at cashier. I waited in return order line while she serviced with one customer. She took time so long about 10mins since nobody in purchase line and only me in return line. When she almost finished, there has 3 more customer coming in purchase line and she took care them first. I still waited with patience and expected that she would call me the next person. Then while she almost finished with the 3rd person, there had 2 more and 1 more in purchase order line. She called them and serviced all of them, kept chatting and took time so long til nobody there only me, then she just called "next customer" and never made eye contact or said anything to me. I waited around 20-25mins and was wondering then asked her if normally Zara give priority service to purchase order line first. She said "Yes and I work only one person". I told her that I don't think so cause I have been to many locations of Zara, even there has only one worker, they try to switch giving service to customer between purchase and return order line. I asked her if she knows I waited so long about 20mins. She made her face overacting and said "really" "I did with my best and can't tell who come first unless customer would let each other to go first and said like oh you can go first" I said "but you can noticed that who come first and call your next customer" She acted bad attitude and said with her smile "oh sorry". After she finished my return order, she said "You all set with YOUR PRIORITY". I can't explained all that how rude she is. read more

I cannot call to the store! I need it desperately because sales person forgot to put receipt in my shopping bag. Cannot contact to store. Noone pick up phone! Terrible service! read more

Another review about: Racial Profiling My mom and I got accused of not paying for our items but not until I got that out of the employee that stopped me. My mom and I were splitting our bags because I live in SF and she lives in the Peninsula and my dad was parked outside. It was raining so we did this inside. RIGHT NEXT TO THE METAL DETECTORS. IN PLAIN VIEW OF EVERYONE. IN FRONT OF THE STORES EMPLOYEE. We were there for a good 3-5 minutes shuffling all our items from diff bags ready to split ways in the city. We finished splitting our bags and then a manager who was motioned by the employee said we had beepers still attached to our clothes...didn't seem to be true, but sure how considerate and nice of them so that we wouldn't have to go allll the way back to Zara to get them off right? They wouldn't touch our stuff, we asked them okay which item has the beeper?? The manager asked the employee " well did the detector go off? " They said " no but I thought I saw something" They just kept standing around looking confused and not doing anything but acting like we couldn't go yet. I stood on the other side to let ppl keep walking in. Finally after enough shuffling around and NO attempt to go thru our items I had enough and say " are you trying to say we stole from ZARA because you wont seem to look at our items ? " they finally looked more alert and responsive bc someone finally said what was the elephant in the room ( apparently...but not to me bc we DID NOT steal and had our reciept) responded " well i'm just trying to do my job " i go " okay then go look through out stuff we have the receipt " they just stood there ... OKAY. so then im like "why dont i help you out and SHOW YOU my items" AFTER i told her we had to split our bags bc of our diff locations of home and my dad parked outside. " Here. this is my UNIQLO BRA. my RALPH LAUREN beanie and my AMERICAN APPAREL HOODIE " ya happy??? it was this insanely stupid and offensive back and forth and I just walked out with my mom ( who was still confused as english is not her first language ) Nobody ran after us even though they STILL hadn't checked our bags from Zara. I went back to snap a photo of these imbeciles and they were still looking dumbfounded. I cant. Forreals if i was stealing some shit why the FUCK would i do it AT The metal detectors in FRONT of employees for like 3-5 min and possibly even a guard behind or near me. cuz i'm at the ENTRANCE of the store. ...use your head. And if you're going to accuse someone of stealing OR if there is a metal detector on THEN GO THROUGH MY STUFF. read more

Zara - okay stop us for supposedly stealing but won't look at our items and just stands around confused and cant back their shit up. imbeciles. - Men's Clothing Near Me - San Francisco, California

I love Zara because it has a high end quality but with affordable price. It's just quite crowded but I am surprised.

What is going on here today? Why was there so many clearance and $15-99 stuff and clothes everywhere? Why doesn't Zara try to push the city of San Francisco to open up a few parking spots Infront of there store to help customers park Infront for a quick run? I wouldn't even come to this location, they used to have nice clothes in the shelves but I'm not sure what happened this place turned into a whole dirt hole. read more

My toddler doesn't like to put her clothes away, apparently the staff at this SF location of Zara share that sentiment. Walking in here it feels like no one cares about anything. Clothes are everywhere and all of it is terrible quality. The throw away quality of the clothing and the companies terrible marketing campaigns both make me never want to step foot inside this store again. read more

The store is packed and they have one dressing room open on the second floor. 13 people are in the fitting room line and I asked if they could open up a new fitting room "talk to the manager" where are they " go over there". I went over there and asked again "can you open up another fitting room" ask the manager. You have a radio in can you call and are them to come over? Never came out or answered. Three people left he line before trying clothes on "to bad you lost sales". Then to pay....go downstairs and wait in another line (see pic.) Management.....have the fitting room on the same floor as cash registers. And when you have a long line OPEN up registers and fitting rooms!!! read more

I went there on a Sunday. For sure they are understaffed. The fitting room had a pile of clothes on the ground. I thought I was in a fancy trash site. People here either didn't want to clean behave of the sale season, or they didn't have staff and time to do so, but as the flagship store, it is disappointing. If I am comparing all three Zara stores in the city, I will say the one in huge Westfield is the best, then the one in Stonestown, and this one now is the worst. read more

My Poem: ZARA, I love shopping here, Especially SALES time of the year, Prices can cut in half, Really, you won't laugh, Serious Sales for Serious Shoppers, Bit of everything for all ZARA Lovers, Clothings, Shoes, and Accessories, Locations in different countries/cities, Wherever you may be, ZARA, you are my Shopping Spree! My Review ZARA on Post St (SF): This one kind of small & cramp, particularly the Men's section. Every time I visited, rarely find what am looking for (whether styles or sizes). Nevertheless, will always drop by just in case might find something one day. After visit this location, will then head to the one on Market St (5 minutes away) inside SF Westfield Mall next. Catching two ZARA's in one trip to SF (LOL). read more

I like Zara and it's my go to in a pinch but the store is not very well organized and the staff not so attentive. However the inventory is good, it's reasonable and they do well to mimic the latest runway styles. Overall it's a win with some set backs read more

Zara in SF is so much better than the DC area. Its clean, organized and the lines aren't out the damn door. The selection more than anything is different, I'm assuming because its a west coast store and not an east coast location. I gave it 4 stars instead of 5 because the toddler boys section was robbed lol. The girls have soooo many more options at this store than the toddler boys. I found one outfit where as I can normally rack up on new outfits for my son. Also, the number of crops tops available for sale is slightly disrespectful. My body isn't giving crop tops ok. Its giving a little more full coverage. I'm not a big girl but I'm also not Jillian Michaels out this bish. I need a full shirt. Please and thank you read more

Watch out for the employees here. Went into a fitting room with my sunglasses, forgot them and went back less than a minute later to grab them. The room was cleaned and empty but my sunglasses were gone. I have a picture right before going into the room with them on. When I asked for help they kept running away. Even the manager (woman about 5' 8 with black hair and light skin) was avoiding helping me. She told me she would be right back and went to lunch. It's really weird that they were all avoiding me and refused to help me, even stating "we're busy." I've never been to such an empty Zara on a Sunday . It takes less than a minute to ask the staff if they found a pair of sunglasses. At least PRETEND to care. Weird that you are avoidant in a situation like this. Beware. Untrustworthy and unhelpful staff at this location. Only person who helped was the security guard at the front door. read more

I love Zara because of their unique style of clothing. This weekend my cousin is having an orange colored themed dinner and after searching online for a month it is now crunch time and I'm at the mall. I had browsed their selection online so I had an idea of what I was looking for in store if it were still in stock. None of it was lol. I found some cute orange heels so I snagged those and went to the register. That interaction went like this: Cashier: "I can help you next!" Me: *walks up to the register* Cashier: *silence* she takes the shoes, scans them and placed them in a mesh shoe bag. "Would you like a bag for $.25?" Me: "Yes, please!" Cashier: "Did you find everything okay?" Me: "No!" Cashier: "Your total is...." Me: *staring at cashier, then scanning her shirt for a name tag* She wasn't wearing a name tag. I proceeded to swipe my card and received my receipt in silence. As I exited the store I thought to myself that their training must have not prepared them for what to say when someone didn't find everything okay. As a customer, I appreciate the full customer service from the greeting to thanking. And normally when I find the service odd or unwelcoming and the employee has no name tag, I take a photo for Yelp. It was my first time at this location but I'm sure I'll return. And I'm sure that same employee will be providing that mediocre customer service...so a pic will be coming soon lol read more

Zara your clothes are lovely and I wish I could say the same for your staff. Not once have I ever had a customer experience that I could say was above expectations. Is it part of your training program to teach your team members to be so rude and sullen? Seriously you should just get self checkout kiosks and security staff because your in store staff act like they would rather be anywhere but your store. Today I called the store on Post street to see if they had my order and the girl who answered the phone was so rude. I literally had to beg her to check because she kept saying I should have gotten an email and i kept explaining over and over I did get an email but it just shows an error message. She put me on hold for forever it seemed then asked for the order number about 6 times, I fell for the punishment prank they apparently like to play when people call and repeated the number every time while she giggled. I explained I was goin out of town and would not be able to pick up until the end of the week. and she kept saying i could send someone else to retrieve the package and I said about six times I did not have anyone to that. When I asked her if she was listening to me she hung up on me. Zara you can and should do better. read more

No dressing rooms. Unable to try garment Of course, blaming the policy on the pandemic! When you can try clothing on at al the other stores on the block. Like Banana Republic, Ice Breaker...etc... Idiots! read more

My previous review was taken down. I guess the company couldn't handle brutal honesty so here's the PG version. I came in with a simple return for ONE item with my online receipt, order number, etc. but this short, red haired person with a boil on her face was everything but helpful. Instead I needed the one thing I didn't have.. the email stating that my "order is in its way". Based on their lack of customer service, it's very apparent that they don't have high standards when hiring employees. read more

Love this brand and when I travel I always check them out. This visit to San Francisco was no different had some time so checked this location out. Since it was just after the holidays I checked out the sale items than got on a humongous line to try my items on Ugh these places always are busy. The items are stylish and well priced. I find a couple of things that I could not pass up but don't buy too much as I need to be able to close my suitcase. Definitely check this place out great clothes that fits all ages. Look forward to my next trip to San Francisco and this location. read more

Since this is supposedly the flagship for SF, I'm going to leave the review for the San Francisco Centre location here as well. Conveniently, the location inside the mall is "unclaimed" by Zara so they probably don't care what people say about that one. And considering the reviews, it's probably the ugly stepchild location. This is for Zara at 865 Market St: Disclaimer: I've always enjoyed shopping at the Zara locations in New York - especially Soho. They have the best inventory, and I've never had a horrible CX at the Soho shop. Anyway, myself and another customer are the only two people waiting outside for this SF location to open. An employee starts unlocking the doors and partway through indicates that we can come in. So we do. (To be fair, this employee ignored me and gestured to the white lady to come in but obviously didn't stop me from coming in with her.) But you know something's off when the white person looks confused and says, "I think you were here first" and politely waits for me to walk in with her. Minor red flag that should've prepared me for what came next but really didn't because it was completely out of left field. Not even 30 seconds into the store, a second employee zeroes in on me and berates me for walking in when the doors weren't 100% open. Meanwhile, the other customer who walked in with me is now SHOPPING. I tell this angry employee that her coworker let us both in so she huffs and puffs her way over to that person and probably berates her too. I'm standing there in shock to be honest. Then this angry employee comes back around and basically says to me "what do you want" and when I tell her I need help finding a specific product for exchange, she dismisses me and tells me to go find it myself in the store. Right after, I asked the employee by the door for help instead and she tells me the product is an online exclusive so I would've never found it in the store like the angry employee told me to do. It was distressing, stressful, disgusting, and completely out of line. This employee was out of control and beyond unprofessional. While I spoke with the manager who apologized on her behalf, I don't think it's ever going to be sufficient to erase what happened. It's another reason I'm glad to be leaving this godforsaken garbage heap of a city they call San Francisco. read more

Love their clothing style and pricepoint (1 star), despise their customer service and policies. I spend more money here than I should. Yet, after each poor customer service experience, I make the wretched mistake of clicking the "buy now" button...again! Fool me twice, shame on me. They announce on their website an extended 60-day return policy due to COVID. I go into the SF store for some sale returns and they inform me that I cannot because it was changed back to 30 days and to "call this 800 number." How was any customer supposed to know this? And honest question: is a requirement for getting hired here acting like you hate your life? In addition, don't be foolish and to mail back your returns. I had three separate instances where an item/items went "missing". The same happened to my bestie on multiple occasions. read more

I come to this Zara all the time especially when the company starts having the End of Season sale. At this location, I never get any problems with purchases or returns. Now, I doubt all the people who work here. From attitudes, racial profiling, organization, closed fittings rooms, etc. I am here to tell you about my shopping experience. I was surprised about the the way the employee 3441 659495 02 handled the pricing of the bomber jacket that I wanted to purchase. The person who finished my purchase is a filipina lady who wore a leather jacket, leather straight leg pants, and combat boots on Sunday January 15, 2023. When she clocked in and asked the manager to tasks you can tell by her facial expression that she barely does gobacks, recover, etc. She just want to be a cashier until she goes on her breaks. During my purchase, I questioned the $29.99 pricing and reminds me that it is $39.99. I am assuming that she thought I changed the pricing. On her behalf, she did not call the manager next to her to ask about the pricing. The manager on duty is either Indian or Latina descent wearing a anime hoodie. Although, I continued with the purchase I felt nobody emphasized my question. For 30 mins, I looked for a manager/sales associate who would be able to answer my question. All associates gave me different information. I was able to ask for a manager and promised to honor the pricing for employee mistakes when they did markdown., but I have to settle for a smaller size. I did not like that return policy. I AM RETURNING THIS COAT, and talk to that lady I encountered. read more

zara location on post st, san francisco is closed, closest store is westfield san francisco centre, 865 market street, san francisco ca - or the location in the stonestown galleria san francisco, 3251 20th ave. nice quality and value of merchandise. sizes & fit can vary a lot. 8332472473 read more

Could be a 5 but for some reason the management of the store does not allowed there were used to work at the registers???? Maybe there's something I don't understand that in my view as a shopper multi level for having 15 employees working and only two of them on the cash registers is not logical read more

I returned a brand new blazer. I tried it on for literally one minute and then returned it the same day in all original packaging. They sent it back to me saying it had been worn and they would not be crediting me. What??? Very crazy and I am refusing the credit card payment. read more

I love Zara, their designs and their prices, but the customer service at this store is the worst. They never have enough people at the registers so the line is almost always painfully long. The employees seem put out when you ask for assistance and the individuals working the registers barely even look at you when you approach them. Instead, they talk amongst themselves while slooowwwwlllly ringing up each item, asking each other when their lunch is (seriously, I heard this question three different times during my last visit). There is one, professional manager working downstairs in the mens section, but unfortunately, he can't make up for the whole catastrophe that is the customer service of this store. I'll probably go back, but only when I have a ton of extra time to spare waiting in line. read more

Very unprofessional. My friends and I arrived near the closing time (which we were unaware). We picked the clothes that we wanted to try on, upon arriving to the dressing rooms, we were told the dressing rooms were closed. We were upset, but left the clothes on racks that they had out. We went downstairs, and proceeded to still shop around since the store was technically open. We waited in line to pay, and as I was done paying, I turned around to see my friend upset. Apparently she was told by a short, short red hair lady that she was not allowed to touch the clothes. The security guard next to the door stepped in and asked why we were upset, we told him why we were upset, but instead of fixing the situation, it seemed that he was more worried about instigating the situation. Eventually I went off on the lady, because she was being extremely rude. I told her that we're paying customers and that she should not be treating people this way. I start walking to the door to leave as she follows me she says that she will call the cops. I ask her for her name, she says that she does not have to give me her name. Point being, that person is RUDE!! And if she is working in customer service, she needs to learn some manners. read more

Zara - Men's Clothing Near Me - San Francisco, California

Racial profiling at its best here. A Caucasian lady walks in with a ross bag and the security alarm goes off immediately. I haven't even got to the door when this happens. I continue to walk out where a security guard pulls me and asks to see my bag, then an employee rushes me to grab my bag, as I have my receipt in hand and tell him the lady that just walked in was the one beeping. He runs my bag through the alarm and guess what...IT DOESNT GO OFF!!!! Bc I paid for my items. The security guard saw and heard the lady walk in beeping but he and the employee choose to pull me instead, why? Bc I'm Latina/ brown? Thank you for making my lunch hour and my day a horrible one, when all I wanted to do is be excited about the items I just purchased for my son. Check your racism and racial profiling. This is unacceptable behavior at every level. read more

Zara despite having clothes that I like, I never want to buy them again. Extremely rude unprofessional customer service treated me like a criminal when I said I had to return a purchase that was a gift and didn't have the receipt. I've been buying here for years as they treated me like that. If you don't have the reference number they ignore you and say they can't do anything for you. So I got stuck on a purchase that didn't fit me because I don't have the ref number. WAS a GIFT this's RIDICULOUS I will never buy from ZARA again!!!! bad service bad business never again. SHEIN is better and have the something ZARA has , I heard ZARA copy from them and sale for a overpriced. read more

Worse managers and employees ever They need to going to Europe and study more education So rude and an professional They are eating front of customers Don't care about customers read more

The came here to pick up some items. And that first person was pretty great gave the items to me quickly. Now the wait. The top lines were 20 people long so they say go down stairs and I do after 15 minutes of waiting on the top line. The lines below were short 3 people but there was only 1 cashier. 1 taking online orders and 1 working on another online order. So yeah 1 cashier. Wait another 15 minutes and now I'm at the cashier. Wow these people are just rude people. I'm just here to pay for the items. And I get the feeling that I shouldn't be buying this stuff at all. Because the cashier was just acting like a class A male jerk. Not very helpful. So couldn't wait to get out of there. +1 for the person who helped grabbed the items on hold for me. She was helpful. I'm sure people will still shop here no matter what. But I just want to make sure people know I'm not particularly fond of this place. read more

Just like everyone else is saying here, the customer service at this location is terrible. I went in to return a shirt I bought on my credit card and was told they won't do returns or store credits unless you have the receipt, that their system is unable to look up prior purchases on your card. No one told me this when I purchased the shirt and I was not offered a digital receipt. It would be one thing if the employees were nice and understanding, but they were complete assholes about it, even the manager. Zara is a dime-a-dozen store in terms of style and price. On top of that, brick and mortar retail is failing. Good luck Zara. read more