Years ago I had foot problems and my doctor recommended that I go to On the Run. I was happy with…read morethe results. A few years passed and I just had another foot issue and a different doctor told me to go there. Great customer service, no pushy sales and I realized that my interim buying on the web was risky because of the difference in seeing an expert fitter who knows what they're doing. Your feet change and those subtleties are only discovered by dealing with people who can help you work through the changes/issues. Another great experience and I can't imagine buying running shoes off the web ever again. My mistake. The difference is like day and night when buying from On the Run. The person I dealt with this time was Rahnsom. He was great and patiently listened to my unique questions about my issues. Happy customer again. BTW- my doctor shamed me for buying off the web after after having such an initial great customer experience with On the Run. I can't emphasize enough how your feet change and you need to go to an expert rather than mindlessly self-diagnose and make a web purchase. It works that way for a lot of things in life. See an expert!

After many years of being disabled, I was able to regain my mobility last year through surgery…read more Now that I can walk again, that's all I want to do. Strap on my sneakers and walk, walk, walk. Unfortunately for my feet and back, my sneakers of choice are Converse. I have no less than 10 pairs, but not one of them is suitable for the type and volume of walking I'm doing now. I could have easily gone to a DSW or Foot Locker for walking shoes, but knowing myself I would have spun into a spiral of analysis paralysis, second-guessing, and doubt. Instead, I decided to visit On The Run, which I knew about from a former boss who was very particular about her footwear due to her own orthopedic issues. As soon as I walked in, I was greeted by sales associate Rahnsom. He led me to a chair and began asking exploratory questions to get a sense of my needs. He took measurements and had me walk around a bit in my socks to see what my feet and ankles were doing. With this information he was able to immediately pull 4 shoes that fit perfectly. He helped me into each pair and had me walk around the store and go up and down a little hiking simulator to test how they felt. He chose very well. Out of the first three pairs, I could have easily walked out with two of them and been happy. Even the pair that I would have passed on was comfortable but a little too high for clumsy me. When I tried on the fourth pair, though, the Goldilocks in me knew that these shoes were just right. Regarding pricing, my particular pair of New Balance was $199. Coming from a Converse budget that may have seemed high, but I was determined to invest in my comfort and safety. Additionally, I place great value on the personalized service and information that Rahnsom provided. Had I gone to a "regular" retail store, I am certain I would have wasted money on the wrong shoe. For example, I had zero idea I was actually an 8 wide. I would have bought a size 9 shoe like I usually do then would have suffered - like I usually do - with a pair that was still too narrow in the front but with my heels moving up and down in the back as I walk. Out of curiosity I just checked online for prices elsewhere on my shoes and I consistently found them at $199. So, in my personal experience so far, On The Run isn't necessarily pricier than other stores. Even if it is, I can't put a price on being able to find the perfect shoe for my situation, in record time and with zero angst and indecision.

Great selections and service at this shop. I love the selections, lots of street wear and great…read morequality. I got my husband a sweatshirt at a good price and he loves it. The store looks great and clean and the owner helped me with sizing. I look forward to coming back and checking out other styles they have.

Johnny was amazing. Arrived looking for a shirt for our son and Johnny was helpful as well as kind…read more He is so easy to talk to and we found exactly what we were looking for. Great vibe and selection as well.

I love this place. But they fell off on raffling shoes. I used to come here alot from winning…read moreraffles. Where'd you guys go? You guys used to be one of my top 5 shoe stores. The people inside were cool as hell. They value all their shoes and merchandise at retail, they don't resell(good). Overall, service was great.

Unique everything, clothes, rare released Nikes among other brands (you should follow their IG)…read more Men's Clothing & Shoes mostly but really this should be kept a secret. Rare street brands from Japan and UK and their own in house items. If you wanna look cool, you'll shop here. Their Valencia Store is open for business in person (July 2021) and is a refreshing visit to another SF neighborhood from their original North Beach store.

Nice kicks coming in clutch ONCE AGAIN with some new heat for my everyday life. Copped some Salomon…read moreshoes that I'll be wearing throughout this year. Price for them was below market value so I couldn't say no. KP's customer service was admirable. He was professional, friendly, curious, from the point I walked in to the moment I walked out. Employees like these create such a positive environment and experience for customers like me. Can't wait to be back!

All I wanted was the red and white Nikes. They didn't have them in my size unfortunately. Then I…read morewanted to penny loafer doc Martin's didn't have them in my size either. So sad not to worry my friends got so much stuff. Really cool store amazing prices especially compared to LA. #FiveStar

Victoria is her name; from professionalism, to service, knowledge of products, to charting your…read morealignment, she makes you feel right at home as soon as you walk in. Victoria CRUSHED IT. The layout of the store was inviting like your walking into your neighbors living room, leather seats, full length mirror, bright lighting, full wall to wall, floor to ceiling of fabulous SHOES! This was the first time I had ever gone through the personal shoe fitting process and I'm so Glad of the handy work by VICTORIA.

This place deserves more than five stars. They deserve 25 stars. The team is great. The atmosphere…read moreis great. They really take care of your feet. I'm just in love. They even helped me out a little extra come in and enjoy the love and feel the atmosphere. Believe me, they specialize in taking care of your feet and finding the perfect shoes and they don't stop until they find the perfect...!!

Rude and condescending staff of young Hispanics, who know nothing about customer service make for a…read morepoor experience. I went in to purchase a pair of Jordan Of 1s, and they had my size. Apparently, due to inventory loss, the customer can only try one shoe at a time. When I was ready to try the right shoe, they summarily ignored me, even though I was ready to purchase. Don't bother wasting your time. Purchase elsewhere. NOT RECOMMENDED! At least six employees standing doing nothing. Maybe time to cut unproductive staff. By the way the door says to pull, but there is no handle, to deter shoplifters, which is certainly a fire safety code violation.

Today I was received the worst customer service ever! I am or shall I say was a regular customer at…read morethis location in the past few weeks I've spent over a couple of grand there. Today I made a purchase. The male staff in the store was verbally disrespectful to me, he talked to me as if I was a piece of garbage. He needs to be retrained in customer service. I won't be returning to Shiekh I'll take my money elsewhere!

I heard the clothing here is easier to distress so I figured I check them out. Given this area's…read morenon-existent parking, I opted to visit by bike. Turns out, they won't let bikes in. Meanwhile, Blicks on the same block was so cool about it, and their store is way more crowded with stuff. From the outside peeking in, BAIT looked very spacious, like a fairly recent pop up, so I really don't understand the no bikes policy. If anything, they should put a couple of bike racks inside to invite more business. Most businesses on Market St actually don't mind bikes inside so as long as you're respectful about it. But BAIT didn't even give me a chance to spend my money. Bummer.

Was visiting SF from out of town closing time was 7pm on a Thurs evening. Trekked all the way…read moreacross the city and got there at 6:50pm. Guy at the door said they're closed and that the people inside were their last customers. I wanted to by my family some gifts from the shop, but was denied access. They should update their closing time online if you don't let people in. I was extremely disappointed. Guy showed no remorse for what he had to go through to get there and was literally looking to spend money. I msg'd them on IG about the matter as well. Didn't want to post this negative review, but they would respond not apologize either. Not gonna shop with this company again.

Located in Hayes street, close to many restaurants and clothing stores, if you want good street…read morewear, and not to crazy prices, hit up this store! First time here in SF, but been shopping in LA and online of course, it's good to know we have one here in the Bay Area! Street parking is ok, we parked in front of Salt and straw. We will be back!

I came here sometime over the summer and had visited previous times but they didn't have what I…read morewanted at the time I wanted it. This time, I was just looking with intention to buy. For a store like this in a city like this I can see why they'd be cautious or would fully neglect to answer questions on the items they have in stock. It's better to go in. Customer service was cool. It wasn't a busy day and I got to try on some shoes I was interested in. There was one pair though that wasn't on the shelf and I didn't know it was some popular release. Apparently they were the Dime x Asics and the person who won never came to pick them up. They're a nice basic shoe. I'd say if you pay attention to subtle details you'd like the slight brown ombre on the shoe. Anyway, after trying on AJ1 lows that were comfy, and another pair of AJ1Mids in women's that I would have bought had they been available in my actual size and not a half size down, I walked out with the Asics. Customer service was great because the associate helping me was actually helpful. They brought me the shoes I wanted and after small talk it seemed like they picked up on the fact that I'm a bit of a sneaker lover, hence the recommendation for the shoes that were a collab and sold out everywhere release. I'm glad they were in my size. Also, they gave me the info to find the shoes that I wanted in my size on their website. Anyway, cool store and cool location.