Located in Hayes street, close to many restaurants and clothing stores, if you want good street wear, and not to crazy prices, hit up this store! First time here in SF, but been shopping in LA and online of course, it's good to know we have one here in the Bay Area! Street parking is ok, we parked in front of Salt and straw. We will be back! read more

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I came here sometime over the summer and had visited previous times but they didn't have what I wanted at the time I wanted it. This time, I was just looking with intention to buy. For a store like this in a city like this I can see why they'd be cautious or would fully neglect to answer questions on the items they have in stock. It's better to go in. Customer service was cool. It wasn't a busy day and I got to try on some shoes I was interested in. There was one pair though that wasn't on the shelf and I didn't know it was some popular release. Apparently they were the Dime x Asics and the person who won never came to pick them up. They're a nice basic shoe. I'd say if you pay attention to subtle details you'd like the slight brown ombre on the shoe. Anyway, after trying on AJ1 lows that were comfy, and another pair of AJ1Mids in women's that I would have bought had they been available in my actual size and not a half size down, I walked out with the Asics. Customer service was great because the associate helping me was actually helpful. They brought me the shoes I wanted and after small talk it seemed like they picked up on the fact that I'm a bit of a sneaker lover, hence the recommendation for the shoes that were a collab and sold out everywhere release. I'm glad they were in my size. Also, they gave me the info to find the shoes that I wanted in my size on their website. Anyway, cool store and cool location. read more

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Simple the WORST customer service! Too cool for his own stupid yesterday attitude. Wife and son went in this afternoon. They were each going to buy shoes. However, whoever was working today, Saturday May 17th couln't be bothered. They blew $300 in sales. Shop at Bows and Arrows in Berkeley. Hey buddy, guess what? You sell sneakers. Well, truth is you actually don't! read more

Small store but man do they have some heat shoes. I'd you can be a part of their in store drops that is great. They need to find a way to move the line faster though. read more

Two weeks ago, my gf won 2 shoes from a raffle and she surprised me. She didn't tell me what it was, or where would it be. But when she drove me to the store, it was UNDEFEATED SF. The people in there were nice and attentive. Service was great! SHE WON 2 PAIRS OF KOBE's! They were very nice to my gf while I waited outside. She paid retail price for winning the raffles. Shoe value went up way more than retail price. I'm just glad I didn't have to search for these shoes online and paid resell value. Thanks UNDFTD SF! read more

Undefeated - 2 pairs of Kobe's my girl surprised me from a raffle she didn't tell me she entered. - Shoe Stores Near Me - San Francisco, California

Been to various other chapter stores throughout the country & have enjoyed my visits..in specific S/O my boy Ca$h in NYC! The staff here has absolutely no customer service. No welcome in.. No thank you.. not even a offer to see if we needed help with anything. To the two clowns working yesterday, I suggest you look for new part time jobs & learn to speak with your chest when you communicate with potential sales. I thought shopping in person would be easier/more convenient.. I'll stick to ordering online read more

Worse app ever. You spend a boat load of money but you'll never win a raffle. They hype u up. They took my money for the undefeated 4s then said they over sold. The rest of the shoes are trash. Unless you're a reseller or friend dont think youll ever hit from here. Most shoes go on the app already sold out. Bots? Cmon its 2025 do better. Lost my business with that move. read more

Garbage brand - employees back door all their sneakers. They give limited time windows to pick up in store and if you're a few minutes late, somehow your pair is unavailable. Nothing new, just how they run the stores now. Bows and Arrows in Berkeley is a much better shop to support. read more

Love coming here the homies work here and they have great customer service every time. Come check them out they have a great selection of shoes shirts hoodies and accessories. read more

Undefeated - Shoe Stores Near Me - San Francisco, California

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I went in there on a Saturday afternoon and there was a group of customers. We all sort of laughed at how bad the customer service was there and that if it were our business we'd want to know. The employees here do not want to help you. So just stay away. They are rude, surly, and really should find different jobs if they hate working retail and helping customers. read more

The employees at this store are the absolute worst. Do not do business here. They don't need to be overly friendly but to treat customers like they are a hassle -- get a new job. We went in there to purchase a pair a shoes, first when you ask them anything they look at you with disdain and act like you're hassling them (I mean you are interrupting three employees just standing around talking to each other and not helping anyone in the store). Then they lie to you about having stock and don't move from their positions to even check. When you purchase the shoes they give you the wrong size, but it's YOUR fault not theirs of course (funny thing is it's the size they lied to you about not having). And they tell you you're inconveniencing them when you call to ask about holding another pair and if you can drive all the way back to exchange them. Give me a break. There are better places to shop. It's sad that common courtesy is too much to ask for employees that are getting PAID to provide customer service to patrons. read more

Bought a pair of sneakers here. The rather lazy and not too bright staff member that charged my card twice as he had trouble processing my purchase for some reason. I could see it went through twice on my app but they said that I would have to wait to see if it showed up on my statement. Needless to say it did and they still won't remove it! So now I'm in dispute through my AMEX with them over an obvious double charge that could have been fixed easily in the moment if they had an OUNCE OF MOTIVATION TO DO THEIR JOB. This place is a joke and check your statements after any purchases! #shady read more

Another sneaker store where employees think they are too good to get up off their chair and greet customers coming into the store to spend money. Came in on Saturday 8/26 around 3:30PM, 3 guys sitting down near the counter and never once got up and greeted me or another couple that walked in the same time as me. They don't make eye contact, continue their conversation with the right amount of curse words during their conversation. read more

This isn't the same UNDFTD from La Brea that Eddie Cruz started. DO NOT SPEND YOUR MONEY HERE. Go to Stashed or some of the other local spots that give a shit. They don't care about your business. And you will be ignored and barely acknowledged like other reviewers mention. I bought a pair for my son for Christmas and they left one foot out of the box. They're too busy getting high to bother checking the box. They also didn't tell me they were selling a display pair. Didn't realize the missing shoe until I got home. So my son was about to open up his christmas gift w/ a missing shoe. I emailed and DM'd them but no response. Had to call twice to try to save my son's Christmas present and get a resolution. I drove an hour back to retrieve the missing shoe and when I showed up, the store was closed (even though they said they would be open). they were busy taking their many "cleaning and maintenance" breaks aka passing the blunt around the cypher in front of the store. Aint no maintenance or cleaning happening except cleaning out some stress and dutch wrappers. So here I am standing in front of the store after I drove back an hour due to their mistake while their crew gets high. Save that baby shit for the crib and treat this like a business. They are fucking up the Undefeated legacy. If Eddie or Bond care about it, get some adult supervision and get people who wanna work. This is a fucked up economy and there's too many choices out there for a buyer. Next time I'm copping somewhere else. Have to drive an hour back home now ‍ read more

Shopped here multiple times and have had a decent experience. So as of 12/03/2022 a new colorway of the Undefeated Air Force 1's just dropped. I made sure to give the store a call to confirm that my size was in stock, and so it was. I made my way over to the SF location and was greeted by the 2 regular employees who have helped me in the past. I'd like to label myself as an efficient shopper, and an easy going customer. I know what I want before I even get into a store and would like for the process to be as quick and seamless as possible. This instance and experience was not quick nor was it seamless. With an intent to buy the newly dropped sneaker which I confirmed that my size was in stock, I thought this would be a breeze. I approach the cash register and was monotonously greeted by a female employee who may have been having the absolute worst day. I then proceed to ask about the sneaker in question, she follows up by flexing her own personal pair that she has on foot with, "oH yUh mEaN tHEsE?". I confirm and request for my size. This is where shit got annoying. The employee says, "We have them in stock but they're not out of the shipping box yet. They're right here."(as she points to a corner of the store where a large quantity of unopened boxes are sitting). Me: "I see. Would I be able to purchase a pair?" Her: "They're not out of the box yet, idk if I can sell you a pair." Me: "Would you be able to open the box and then ring me up?" Her: ""^ *Manager guy/senior employee steps in. Asks me how he could help me, I then make the request for the sneakers again and BAM. Man's pulls out my size and rings me up in less than 1 minute. TLDR: Homegirl at the cash register with the attitude needs to treat customers with respect . read more

Called to check if something was in stock. Dude that answered just gave one word answers.

I'm a very easy person to please for reviews, but this store is poop. You walk in and not a single hello. You get eyeballed for checking out the very limited 1 wall selection. Then the worker seems annoyed if you ask any questions. Don't waste your time, 100% hit up NiceKicks instead. read more

Customer service is absolutely terrible. No other customers in store, super unwelcoming vibes, employee is just glued to his phone. Walked up to him to ask a question and had a look of disgust on his face for disturbing him. Shared my situation and what I was looking for, which led to a condescending tone of how they can't help me and I should've known that online and in store are very different things. Would not recommend wasting your time coming here. Better yet, find another brand to support where they care about their customers. read more

So they have a great selection of good looking shoes. BUT they don't stand behind the quality of their shoes. I bought a pair of vans that started falling apart in the first 2 days. I was very careful, I didn't do anything but walk in them. There's not a scratch on the shoes, only a tiny bit of dirt from the dirty sidewalks of San Francisco. But they won't take the shoes back if they are defective. I came back 2 days after I purchased them and they refused to take them back. I only wanted store credit to buy a better, more expensive pair of shoes. But I was turned away and told it is my problem. Any mainstream store would have taken them back no questions asked. But it seems that they dump product that's defective on to suckers willing to buy it. If you don't want to throw away your money a) don't buy vans, even their "premium" line which this was. And b) don't shop here. Wasted $70 shoes that will now last me less 5 wears before I will have to trash them. read more

I got out of one of my finals for school and wanted to go here so I bothered my boyfriend and glad he drove to downtown to pick me up from school and go here! 2 hours of waiting in such a horrendous line. If you don't plan on buying anything, the wait is really pointless because you can just walk by just to see the inside of the store instead of waiting. The store pretty much carries what they have on the online shop so I suggest you look at the site first so your shopping will be easier and faster for you if you know what you're looking for. The dude clicking the counter was funny. A lot of passerbys were wondering what was happening so his response? "Ice cream." Haha. A couple of other people walked by and asked too and another response he gave was "I have no idea!" with a sarcastic voice. He was funny though. The girl working the floor was super nice to my boyfriend and I and she was definitely running around everywhere helping everyone else too. Definitely helpful! My boyfriend and I left with our own bags of goodies. 2 Converse Poorman's Weapons, 3 of the SF exclusive shirts (they only had small left in white so I didn't bother getting the black one), snap back (boyfriend is still debating to keep it or not) and I bought 3 stickers but the guy ringing me up threw in another one but orange 5 strikes sticker. I don't know if they were giving the orange ones for free but my bf didn't get any stickers. Sad that I didn't get to see Eddie Cruz 'cause he disappeared for awhile! We left with everything we wanted but thankfully Undftd is here to stay because I don't have to order online anymore! Definitely coming back! read more

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Not a large selection but they do have some unique sneakers and athletic apparel. Awful customer service.

I would give 0/5 if I could. the sneaker selection is great but the customer service makes me never want to spend my money on a company that treats their customers like absolute garbage. read more

I'm so glad we stumbled across this store on our way to San tungs ! I love their sneaker selection . Air maxs! I lovee air maxs! Especially air max 1 and 90s. They have a nice selection of Nikes, Asics, Adidas, Lebrons, Vans, and a few j's ( 1,2,4 &14s) undftd hoodies, hats, beanies, and shirts too. What I love most about this store? Their prices. You would think that since its in the bay, it'd be overpriced but, surprisingly it wasn't ! Tim was super cool and was very helpful. We will definitely be back ! read more

Undefeated - Shoe Stores Near Me - San Francisco, California

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Complete rip off. Due to C19 clothes cannot be tried on in store. I asked specifically if I can return the items and they said of course. When I got back to the store, they told me they can do in store credit only. What a scheme to capitalize on a pandemic and trick people into spending money. Besides that customer service is horrible. read more

Are you having a fantastic day and dreaming about getting a 180 degree turn and get your day ruined? Then think no further, this store has the best straight face rude staffs that can make your dream come true once you step your foot in the store. Have fun!! read more

Well, it's Undefeated--straight up higher end street wear. They usually don't have size small anything so I was happy that they had some things when I dropped in. I just picked up a sweater for $126. Will it become non-existent like Huf? Who knows! Maybe hypebeast.com knows. Oh well, who cares? read more

Terrible customer service! Not only is the product bad quality but they have terrible customer service as well. A bunch of super young people who have no clue of doing business and understating customer service. We bought a foot wear from them and when they sold it to us they asked us if we wanted the original box. We said no... and then because the quality was bad and my husband got a lot of shoe bite we went back in and they said we need the box. Well HELLO you took the box remember??? We asked them could we exchange- they said NO. They did not accommodate anything. NO ONE SHOULD BUY ANYTHING FROM THEM. Also, they have a 7 DAY RETURN POLICY??? What world do they live in? read more

I think it's funny that people in the Bay Area hate on Socal so much, but when the venerable LA kicks merchant Undefeated opened up in HUF's old spot Norcal'ers lined up for hours to cop a pair of exclusive kicks or a snap back hat. I guess that just goes to show, sneakerheads have got that "one love, one heart" thing going on. I won't lie, after standing in line for two hours for the grand opening, not everyone sounded like they had that "one love" vibe. Once we got inside, it was all gravy though. The employees here were all smiles and very attentive. Hopefully it stays that way, because there's nothing I hate more than trying to spend hundreds of bucks with employees too cool to help me out. I copped two pair of Poorman's Weapons. One to wear now, and a backup pair for whenever the other gets wrecked. I wasn't feeling the snap back hats, but felt the logos were designed pretty well. As an Angeleno, I could not bring myself to pick up any of the other exclusive gear as it represented the Gigantes too closely for my tastes. Also amusing was the UNDFTD shirt in orange and black, but with "Los Angeles, CA" as part of the design. I noticed a few people (including employees) grumble about this as inappropriate for an SF store. Goodbye La Brea Ave, hello Hayes St. Nice to have an UNDFTD in town. read more

Undefeated - Shoe Stores Near Me - San Francisco, California

My friend bought the insulated parka and I kid you not, he was hit by a car and with the jacket on and there were no rips are tears on the jacket. He's a little banged up but the parka was still in great condition. read more

No smile, no hello, no thank you. Long face. Feels like we owe them money and they don't want to sell you their stuff.

They carry a great selection of sneakers, priced competitively. However, the staff is borderline rude. I purchased a pair only because they were 20% off, otherwise I would've gone online. I'm all about purchasing in stores and boutiques, but it's hard when you have staff that thinks they're too good to be there. read more

It was awesome I will be back next Friday to pick up those other shoes I want/- very cool store and they are having a sale -- call before you go to make sure the shoe you want is in stock w your size and then go handle business. I don't understand the negative reviews because sneaker heads are about the business of shoe shopping and rt now they have a nice collection of a particular shoe I like and I'm going to buy them. read more

Undefeated - Shoe Stores Near Me - San Francisco, California

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I want to say straight up, they have great product. However... We went in on a Sunday. Lots of folks in the place. The customer service form the nice gentlemen was fine. But here's the deal: The music they were playing...good gawd..this is a direct quote from one of the songs "B*tch was sucking my d*ck", and 'I like them ho's" So, we went over to the woman and said 'Look, we want to support this store, but good gawd, this music is so patently offensive to women, and I see there are about 7 women in here, so can you change that." She gave us THE WORST stink eye ever, and from then on out, the customer service was horrible. She didn't talk to us, we were nothing after that. We ended up buying something, but I have to say, I really struggle with supporting a store who can have such blatantly misogynistic music blaring for kids, adults, etc. Look...I don't care what music you like...listen away. But when I roll into a store that has extremely derogatory music on...come on. And I LOVE rap music. Cripes. I know I am going to get all kinda grief for this, and I am native american and proudly so! But in this age of the new normal where a candidate for president can say such horrible things about grabbing pu**y, I'd like to just have a respite so that I don't have to shop with misogynistic music on and then get grief for asking that maybe, just maybe, they play something that doesn't have 'b*tches and ho's' every third word. read more

VERY DISAPPOINTING EXPERIENCE. Wow, just wow. WORKERS NEED TO LEARN TO BE ETHICAL OR COMMUNICATE WITH ONE ANOTHER. I lined up for the first time with a few friends. We stayed over night, and when the first worker came to open up the door, he said that they are not releasing the shoes we were waiting for. So we left, and all of a sudden, a friend went there and said that they got the shoes we were waiting for. WE WAITED ALL NIGHT. I dont really use yelp to complain, but this was unbelievable.. tell me you would not be mad if you waited all night to get the shoes you want, and they just lie about not having it. Why would they do that to their customers? read more

Dinged for poor inventory and awful customer service. The gf helped me pick out a few pairs to try on and went over to the register to request some help - to that moment we hadn't been acknowledged since the clerk was so busy conversing with a friend. After a while he finally turned to her, acting bothered. He then belittled her for asking if one pair came in a different color (apparently it was on the wall and she should have noticed) and then said that they had NONE of the shoes she had selected in size 11. She then requests that he get 10.5s, since sometimes those fit. Well that pissed him off even more since now he had to actually do something, like move. He comes out of the back with two boxes and says something like (abrasive tone, looking at me): "I have 10.5s. Do you NEED to try the 10.5s." Me (short pause, sliding the boxes back at him): "F*** that." Life is too short to field attitude while shopping for shoes. And stores that have no respect for their customers should have short lives. read more

First of all i love this brand, and respect it. Its my First time shopping here, customer service is awful & Rude. Not what i expected. I was looking @ the T-shirts.. some guy keep saying Display only.(which means don't touch the freaking items because i don't want to fix it after you.) What if i wanted to look at the back of the shirt or see what the whole shirt looks like before buying it??? Because its folded up in neatly little squares. They don't seem to like people to touch the item. because they will have to fix it later. I like to feel the quality of the tshirts before buying them. I like to look at the design of the tshirt before i pay for them. I believe i will have better shopping experience online than shopping here. read more

The worst customer service ever! A group of the sneaker community lined up for a pair of shoes (origin 1s) that the store was dropping, however last minute we get informed of a "delayed shipment". This tactic has been used before by the stores team, which makes me ask my self what are their intentions behind this? Are they telling consumers that they do not have a product in order to save them selves pairs and sell behind door to score some extra cash? Are they being biased towards their customer base to who gets to buy something from their store? For whatever reason, this group of employees need to be reported to corporate for taking away the ability for a consumer to shop in an open market. Totally UNFAIR! read more

Just a sports spot in the Hayes Valley area, nothing too special, high prices just as anywhere else for shoes these days. They had the Ewings that stuck out, other than that just maybe a few pairs of kicks in irregular colors. Touristy. I was in and out. read more

Wake the f^ck up SF! This place is what it is, and right now it's a solid addition to the City, not a replacement or substitute of what HUF use to be. I'm so sick of the constant cry babies that rate based on a spot not living up to their expectations instead of being honest to themselves about what it offers. UNDFTD SF has shown great ability to provide customer service the way this kind of shop should. Sure i've been to skateshops and urbanwear stores and been looked down upon bc I'm not wearing what they would wear or don't spend $ right away. That didn't happen here. These folks know what it takes. But they're also a business just like any other place any one else goes to shop. So they have a stricter return policy so what- did any of the whiny bitches that hated on that bother to ask before swiping their precious plastic or look at the receipt where it's clearly stated??? and where besides Nordstrom that I know of will let you return or *exchange* worn shoes? Personally I come to UNDFTD for the same reason I shopped at HUF: for the kicks, not the threads. I do like some of the clothing selection but it's not for everyone. If you plan on going there then you should know the deal and not be pretentious about this or that. In closing more often than not I rate on service and product, not price, location or policies- though I will be true about all of it. Old HUF employees as new UNDFTD employees are a +plus btw bc the ones that have stayed on don't bullshit me...annnnd the new lovely, feminine add on to the staff is just as attentive and friendly as the rest with a great smile to boot. 5 stars for now. If they don't fall off then they will remain. And for the record Alan: it's SF that's constantly hated on by LaLa land. Mainly bc of stereotypes about "preferences" and lack of "fashion sense". But righteous propers for showin love anyway. read more

Sneaker selection is great. Please message me if you know of a better one in the city. The staff isn't exactly courteous, and they didn't know as much about the product as I expected they would. read more