Good inventory. Staff needs to be retrained. sales person 101? Simple hello, can I get that in your size would be fine, but don't expect that shopping here. I had to put the shoe in the air and yell my shoe size to the gentlemen behind the desk for two different types of shoes. He brought one out and the other they didn't have in my size, but he decided to go all the way back behind the register and instead yell over the music to tell me. Makes sense Ended up buying shoes, but wish the in-store experience was better. read more

Sneaker selection is great. Please message me if you know of a better one in the city. The staff isn't exactly courteous, and they didn't know as much about the product as I expected they would. read more

Store reminds me a lot of the Supreme store in NYC. Very straightforward/no frills layout with clothes on one side and shoes on the other. I was very impressed with their shoe selection...and they had a lot of kids shoes to boot! I was hoping they stocked BAPE items, as they sell it on line. But clothing wise, they pretty much only carried their own brand. I would definitely go back for their shoe selection. read more

Great location buuuuut service ehh! No greeting when I stepped into the empty store and no thank you even after I made an overpriced purchase. My cashier didn't say one word to me. Maybe bc I had on red lipstick and she had on blue-ish lipstick? It's all good tho. as it was pretty impressive we could complete a transaction w zero exchange ;). read more

I was expecting Undefeated to look different than HUF. As I walked in, though, it almost looked like HUF with a new paint job. Heck, I even think two of the employees working here used to work at HUF! Shoe selection is pretty decent, you got your Nike, Vans, Adidas, Converse, Puma....I came for the SF-exclusive Converse Poorman Weapons. When one of the employees brought out my shoes from the back, he was nice enough the loosen up the laces so I could try it on. Return policy is pretty strict, as there are no refunds, but you get store credit as long as you return within 7 days. read more

Undefeated - SF-exclusive Converse Poorman Weapons - Shoe Stores Near Me - San Francisco, California

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The Staff makes the Store... @THOROUGHDairY is the man. @UNDEFEATED_SF thanks for coming to the Bay. The highest in quality clothing and hands down my favorite brand. The shoe selection here is off the chart too. For any and all your street wear needs this is a MUST GO TO STORE. DON'T SLEEP ON EM. I only hope this store will be here for many many years to come. THANKS AGAIN @UNDEFEATEDinc read more

These guys are awesome. As I live on Ivy, off of laguna I am a block away from all things Hayes Valley. I can't tell you how refreshing it is to have a store open with normal staff. "Normal" meaning you aren't judged as "not important" if you're not a stroller mom dressed in your Lulu, looking for $80 baby shoes. Instead you're treated equally with a common wassup. -Never pressured -Happy to recommend other shoe stores (their competitors) based on what your looking for -They are happy to sit around and kick-it with you to chill -Super laid back -Dog Friendly -Informative and knowledgable sneakerheads Huge thanks to the Undefeated Crew for bringing some "real" to the much needed (albeit my home) "YUP-STERS" neighborhood. So if being treated equally is something that offends you because it degrades your self-imposed nobility, then you're better off in one of the other stores on Hayes. PS: Go Habs Go! read more

No lies, the store is really nice. I came on a busy Saturday with my wife and 17 month old daughter. Within 2 minutes I was greeted and ask how was I doing. No asking what I need help with like Shoe Palace and all them other places, nor was I ignored like I wasn't alive. The selection was insane and my daughter had fun take a bunch of shoes off on on their wall. Expect the usually brands and clothing for them. I didn't get anything, since I so surprise they were in SF in the Hayes neighborhood that has been totally revamped so nicely. Looking forward to some nice QS and LIMITED KICKS here! SWING BY TO CHECK THEM OUT! THEY WON'T BITE! read more

Cool store. Staff was friendly. Prices were fair. Only thing is that the store was limited on certain footwear. I guess it's hit or miss. Everything else besides that was all gravy. Would come back. read more

I didn't mean to attended grand opening day, but my friends wanted to and they surprised me and picked me up. So we drive there, being stuck in traffic for a while, coming from South San Francisco. We.arrived there and of course there was a line. The line wasn't too bad, but we ended up in line longer than expected, because we couldn't wait and ended up going to the other local shops. So when we actually decided to stay in line, we were in line for about 30 minutes. We got inside, and everything is exactly like all other UNDFTD chapters, but maybe a bit smaller. The layout of the shop is exactly how the old HUF used to be when it was in that location. A lot of familiar faces and friends from the old HUF store work at UNDFTD, so you will get that quality customer service. The SF exclusive in-store product was really nice. The snap back starter caps were cool, but I bought the Giants inspired T-shirt. I think I'm going to go back for the Poorman Weapons. UNDFTDSF is worth checking out. read more

Undefeated - Grand opening - Shoe Stores Near Me - San Francisco, California

This is based on a call to their store: When I was looking for a particular pair of Jordans, oh let's say true blue 3s, I gave them a call and they said their inventory was very limited. I'm guessing it was no more than a full size run. In addition, they recommended hitting up Niketown or the Westfield since there will be many more pairs available. I appreciate the honesty, and the guy who I spoke with said it in a manner that was not condescending. I hope the employees are helpful in this manner in-store. The phone call alone was a much better experience than walking inside HUF, where you're barely acknowledged. I hear they have a wide variety of kicks, so I'll need to make my way there some day. If its anything like the Undefeated in LA, I'm counting on a great selection and friendly staff. I'm also banking on the fact that they carry no only general release Jordans, but also QS and LS kicks as well. read more

I was ready to have a heart attack when I saw that they had the Air Max 1 Animal Pack! I love and appreciate that the guys at the store were quick to say hello and see if I needed help! Impressive considering that I was starting to boycott Udefeated because of the rudeness of the folks at the Santa Monica Store... Great collection, great customer service and for all sneakerheads..a heaven! read more

Nice selection of sneaks. Tons a of toms and nikes along with others. If you like cool colorful shoez you will love this spot. Friendly staff also. read more

Undefeated - girls sparkle Toms - Shoe Stores Near Me - San Francisco, California

Been a while since I've reviewed a boutique, so here goes. This store/brand is one of my favorite of all times. Located in the Hayes Valley district, I always stop by before hitting up Ritual Coffee or Smittens Ice Cream (around the block). Although I did notice previous reviews mentioning their poor customer service, I must say I had a completely different experience. The staff was pretty helpful when I asked for a shoe size and Nike release dates. All in all, they have one of the largest selection of Nikes in the Bay. Their tees are unique and their newest collaboration with Bathing Apes looked amazing in person. Definitely a great spot to check out if you're on the hunt for rare shoes. read more

Liars! Liars! Liars! There is absolutely no business ethics with this group at this location. A group of Jordan collectors were camping out a day before the Origin 1 release, 12/15 when it came time to opening an associate blatantly lied to us and said they were not receiving the product. I called every other udftd location and said they would be carrying the Origin 1s in store. Now after leaving the vicinity of the location to lineup for another shoe release I receive confirmation from a friend who lives next to the sf undftd location that they were selling the Origin 1s. I call the manager up and he says he had no idea they were receiving the shoes and just happened to have them shipped to them the day of at 630 in the morning. We were camped out during those hours for crying out loud , so how can you not know if you were receiving the shoes or not???? They are lying to save themselves their own pairs. Warning the shoe community, this location employs greedy associates! read more

I've been to a lot of street wear stores around the world, but this UNDFTD store has the worst customer service I've ever experienced. There were 3 people behind the cashier counter when I walked in yesterday afternoon (Sunday). In fact, the only female salesperson was eating a bag of chips while customer were walking in and out of the store. No one was greeted; no one was asked if they needed a size or help. This UNDFTD may have a great selection of sneakers and clothes, but as a paying customer, I won't spend my money in your store if your employees treat me like I'm invisible or like they're better than me. read more

Worst customer service ever. No greet when I walked in. I said hello, not even an attempt of a fake smile from any of the 4 people working. When I asked about a release from their own instagram post, they said "you should go back to our post and read more carefully!" What a bunch of stuck up d-bags. A great example of what this city has become (douchey new residents). Definitely not going there again. read more

I called the store yesterday and ask her if they had a specific pair. She rudely said no and just hung up. What time of customer service is this? read more

Don't waste your time. Go to Darkside or Stashed. Customer service here is absolutely horrible the girl who was behind the counter could careless about your needs and has know clue about customer service. read more

Cool staff for sure. The product selection was kind of underwhelming. There were some gems but overall I expected more exclusives or limited size run products. I guess you need to come during an vaunted release weekend. I'd go back to chop it up with the staff but not sure if I would be copping much unless my trip wasn't reflective of the usual inventory. read more

Called about an item that I wanted and they were willing to put it on hold until I got there. Customer service was outstanding - friendly and willing to help out with all the questions I had. Boutique shops like this are always a bit limited in styles, but that's what Undefeated has always been, so not sure why you'd expect anything else. read more

Horrible service and workers lie about releases so they can keep them for their friends and themselves. Made us wait all night and morning for nothing. Saw so many comments about their service, why don't they get the message to hire better trusted workers? read more

cool story bro! jk. long line for the grand opening today, but the entire staff is dope. full of smiles and super nice. no more chasin around in SoCal for me! read more

Do not buy a gift card at this place ever... They have a very basic website that will not allow you to use the gift card. The worst thing that you can do is engage their "support." Not only are they not understanding but they are confrontational and activating. I was given the run-around and ultimately told that they just cant help. They have some cool shoes but I would not wish the customer experience I have had on anyone. BEWARE read more

The customer service at this place is as terrible as I have ever experienced. The salespeople are rude (way beyond the typical indifferent, too-cool-to-serve types found in other stores like this), with poor attitude and a condescending air that would make you think they are selling fine wine instead of some over-priced kicks. It is a level of rudeness that makes you want to start a boycott. Who do these people think they are. I find it hard to believe that the owner(s) of such an establishment would allow his/her staff to treat people so poorly while trying to sell such expensive product. Undefeated will likely suffer a defeat in the near future if this poor service continues. To quote the rapper Craig Mack, "you won't be around next year". read more

I finally got the chance to visit this location after a month and a half since it's been opened. Parking here is really hard to find considering it took my boyfriend and I about 15 minutes or so. We were literally there for 2 minutes and left. We were there for the clothes but they did not have a lot of variety of shirts and crew necks that we were used to seeing from the Vegas location. Other than that, I'm glad that Undftd is finally here in SF. read more

The girl working today on 5/17/19 was SO rude. This place is unprofessional,unapproachable, and disappointing. There is WAY better street wear bouquets near by that is worth you're time and money. read more

Very much like its pre-existing Southern California locations. The brand's sports-centric theme is very much apparent as an athlete mural hovers above a literal wall of sneakers. Footwear from men to women, Nike to Vans and everything in-between, Undefeated (and its in-house label of apparel) is sure to cater to both locals and visitors. Pleasant service and was happy to see a few familiar faces back during Huf's heyday. Shout out to Eddie Cruz for the insightful chit chat. read more

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Big fan of Undefeated. This store had all the new kicks and Undefeated goods, but sizes were limited (because everything was selling out so fast). Get yours early before things run out, call to double check. read more

Well I was truly surprised by UNDFTD. Most times, you walk into a "streetwear" store like this and get met with mean looks. This is NOT the case with Undefeated. The wait was nothing when I got there at around 4, but it's well worth it. The product is absolutely phenomenal, as far the the footwear goes. The clothing is awesome, too. Undefeated has always been an awesome brand and the customer service they offered will keep me coming back. Besides Atlas in San Mateo, This WILL be my next campout spot for big releases. Thanks UNDFTD SF, please DON'T change the great customer service! read more

its kind of like a shoe boutique kind of store. i was just checking out this store since couple friends wanted to check out shoes at this store. they mainly have men shoes and small section of women and baby/kids shoes. and they so some men t-shirts and jackets. it seems like the workers didn't help much or ask if we or any other customers wanted any help. they just stand around. you can come here if you're a shoe lover. read more

I really love this brand and have been going to the original undefeated in los angeles for many years. This is definitely the place to go for many unique sneakers and clothing. As many have said, the service here is pretty much non-existant, which is a shame because the service in la brea was always top notch. The only thing preventing this branch from 2 stars is the fact there is now an undefeated here close to me! read more

I've been hitting up UNDFTD since it was just the Santa Monica and Le Brea locations. I was sad to see HUF leave the city , but we were promised that a reliable brand would come and take the torch. We heard the rumors in the beginning , and soon after Eddie Cruz confirmed with some pics on the blog . UNDFTD is a solid label. Like most brands they started w t-shirts and blew up to a full line for every season . Their goal has always been to create an alternative to the cookie cutter routine of the bigger corporate sneaker stores. I think they achieved that goal way before they opened this location. The staff are friendly (not like a lot of other shops ...), and they have a huge variety of sneaks (for women and children too !) . I got love for the 5 strikes. Keep doooooin it. Handle ... read more

Cool joint to get some local street gear. Quality selection of threads and kicks with SF flavor. A little to much orange and black since the Giants are in the World Series and I'm a Dodger fan but still cool. The wifey scored some Jordan 13's on release day and she was JACKED!!! Will def be back. read more

Not gonna lie this store is pretty legit. cool workers, great shoes, nice area, what more could you ask? i guess they could work on better clothes but I'm not complaining. we need more urban clothing stores in $f. while LA just shxts on us n gets all the good stuff. GO TO THIS STORE! the workers r pretty chill too. unlike the ones in la, don't even greet u when u come in down there! but none of the stores do anyways. read more

Dope kicks. Good clothes. I like stores like this. They're really clean and well organized. Undefeated has one of the best collection of shoes (in-store) that I have had the pleasure to come across. I'm a fan. I just wished they had my size, cause I would have definitely copped something. read more

Cool little shop! Staff is helpful. Cool shoe and clothing selection! Wish they had more clothes selection, hence the four stars. Overall good shop to go check out! read more

They have a great selection of sneakers and streetwear for really good prices. The employees were very kind to my friends and I and they hooked me up with a really good deal. I would definitely recommend coming here if you're in San Francisco and into sneakers and streetwear. You will not be disappointed. read more

I was so looking forward to getting a new pair of kicks but when I walked in the store Monday afternoon the two associates lounging at the back did not even look up from their phones, much less ask if I wanted any help... I took a quick look and the inventory was pretty bleak anyway so walked out went over to Ritual Coffee Roasters and had a great espresso. I did not nor will not give Undefeated a second thought. read more

I came here a few days ago and got a pair of keds. After wearing them once, they'd shredded the back of my ankles to the point that I was almost bleeding. I came back to ask if I could exchange it for a bigger size and I was turned down because I wore them. If I had never worn them, how would I know they don't fit? Considering they are a new business, they should stand behind their products and work with their customers to figure out an alternative. Now I'm stuck with a pair of useless shoes that cut up my feet and mad that I wasted my money. These $40 shoes came out to be almost $60 after all the money I spend on bandages. Needless to say, I will not be returning. read more