Sole &amp; Laces

1 star for the good customer service, other than that I wasted 150 on an essentials hoodie for it…read moreto finally be washed, and have all the back lettering fall off. I also own other essential hoodies that I've personally taken to dry clean, washed and dried on cool and this is the only one that all the lettering had fallen off of. I've had other stores tell me it was fake.. don't waste your time here. For my self, I'll be keeping my business with airloom in stoneridge mall in Pleasanton . Wasted money and a dissapointed customer. Only the word god stayed on but you can tell it's also starting to come off once you touch it.

Dont trust this store they sell fake shoes. Sold me fake Travis Scott's in Serramonte. Only found…read moreout they were fake when I tried to sell them. Reporting them as many times as I can to the federal trade commission, BBB, and for counterfeiting

Side view from entrance

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Our new storefront. Stop by to check out our new look today.

Men's Wearhouse

Available by appointment

I went to Men's Wearhouse for the first time last night. My son needed a suit for his prom and I…read moreneeded help with his measurements. Adam approached us and assisted us with everything. My son walked out with a new suit - and the price was affordable for us. I will definitely ask for Adam the next time I come back.

If I could give a minus rating I would! We booked an…read moreappointment for my son to try on rental suits for his upcoming promotion day, and the experience we got was disappointing. We received little to no assistance and were simply directed to a rack of suits that were all the same size. When we asked if there were other options for sizes, we were told that was all they had available for rentals, or that we could look into purchasing a suit instead. We booked this appointment in advance and from confirming beforehand that we would expect there would be options available, especially after confirming rental availability beforehand. Instead, the customer service we got today and experienced was dismissive and unhelpful.

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UNIQLO

3.8(50 reviews)

0.0 mi

So, UNIQLO! Great…read morefor your clothing basics and then sum. The value proposition for the items with Uniqlo, I think are great. Your getting pieces that feels like it should last a long time and then offers alot of possibly outfits. The prices are good for the pieces you buy. Service here, like all the other Uniqlo's have always been good. Great people that work here too, attentive, smiles, and will offer help when asked. Great way to see what to add to your wardrobe

A employee with the name of Reese S, on the 17th of May Sunday, called me a jackass for not having…read morethe label for a ribbed tank top when going to pay. He needs to relearn professionalism and customer service skills. Extremely rude and ruins the shopping experience.

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LockerSF

4.8(91 reviews)

2.1 mi

the staff were super polite and welcoming. they recommended me multiple shoes for my preference. i…read morewas able to purchase one for a solid price, and im very satisfied with not only the shoe but the service they offer in their store! highly recommend stopping by

Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

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Macy's

2.3(356 reviews)

0.2 mi

Used to shop at Macys all the time but these days not as much. Dropped in today to see what suits…read morethey had on sale. They had several Father's Day specials! Ended up buying 2 suits for $199 each. Jacket and pants. Signed up for Macys credit card and got $100 (30%) off. What a deal!! The cashier helped my check on stock for the size I needed and mentioned the credit card promotion. So the service was top notch.

I came to the Shiseido section on 6/13 and was helped out by Natalie. I asked for help with finding…read morea shade that matched my skin tone. Very helpful and gave me samples of their other products. Happy to have her assistance and made my shopping experience pleasant!

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Burlington

2.1(16 reviews)

I needed a pair of dress shoes, for work, but didn't want to pay a fortune…read more I went to Ross, in the same shopping center. Unfortunately, they didn't have my size. I went next door to Burlington. I immediately found my size. I tried the shoes on and they fit fine. The price was reasonable. As I was paying, I noticed Loss Prevention staring at me. As soon as I paid, Loss Prevention smiled. I guess there must be a lot of stealing going on at that store, hence, Loss Prevention at the door. Overall, I had a pleasant experience and if the need arises, I will return.

BURLINGTON newly relocated to Serramonte's SW perimeter along side neighbors Ross and Cost Plus…read more Ross is around the corner. Burlington is like a smaller, new, well stocked Ross. Used to be a a good place to find winter wear for a good price. Not a place where you can find anyone to answer questions and it's a long line to check out. Value is their pricing. And may be a good place for stocking stuffers.

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Kohl's

2.8(179 reviews)

0.7 mi

I never come here. I've been in here twice in my life…read more Today I came in for an Amazon return for 2 huge foam bed mattress. Sadly, their parking lot doesn't have a cart corral. So carrying 2 foam mattress and their boxes was a difficult task for me. (I've gotten leg surgery a week ago, so walking is difficult) Luckily, I parked close by the door. When I got in the store, the carts are to your left, so I placed my foam mattress on top. Their Amazon return is all the way at the back, so I wobbly myself there. A middle age man helped me with my return. He was quick and efficient. However, he wouldn't take my boxes and help me recycle them. Told me to take it home to recycle. After the return, he hands my receipt, explain that both my returns are on it. Wobbly back to the front and return the cart. It's weird, because there's always cars park there but they belong to City Hall employees and any else who works close by. There are a few cars park in the middle of the lot but inside there's like 2 customers. It's extremely quiet in there it feels eerie. Idk how they're staying afloat besides having Amazon there.

Absolutely nobody shops here. The structure exists purely to facilitate the return of Amazon…read morepackages yet they don't actually have any idea how to do that and intentionally make it as difficult as possible. I needed to return four brake rotors after Amazon screwed up my order multiple times and Kohl's was the only return option they were willing to offer me. The rotors weigh 40-50lbs each. I thought I'd just load them up into a shopping cart to make the journey to the back of the store easier, but, surprise, surprise, you can't take a Kohl's shopping cart past the front door without the wheels locking up. I went back and asked the incredibly old person working the returns counter if I could use one of the numerous orange carts they had sitting around completely empty to help move the heavy items. He said no and suggested I get some friends to come help me instead. I said I'd just bring them in one at a time and stack them on the counter in trips and then get in line when they were all there. He said that would be fine. As I'm bringing them in he stops me and tells me that I have to remain with the items at all times or else some kind of magical alarm will sound because the Kohl's building is somehow capable of detecting unattended items. I pointed out that the entire store is nothing but unattended items because nobody's shopping there and the only two clerks are just standing around staring at their phones. He did this weird bowing thing that made absolutely no sense while continuing to insist that I must remain with the items at all times. I asked him how I was supposed to stand in line at the returns counter and remain with the items that were already at the counter at the same time. He could not understand the fact that this was physically impossible but eventually suggested that I go get a shopping cart and wait in line with that. I pointed out that I could not go get a shopping cart and remain with the items at all times and he once again just glitched out and started rambling about some kind of alarm that absolutely does not exist. That was when I stopped listening to him and just got in line. I started moving the rotors over to where he could scan them and he started complaining about how heavy they were. No kidding, grandpa.

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H&M

2.7(90 reviews)

I went there to pick up my online order. They couldn't find my package, so they asked me to call…read morecustomer service for refund. I called the next day for 30 minutes. The women opened a case for me, but still couldn't issue refund yet. I filed complaint online, and the women said the package maybe still in transit, so I still have to wait at least five more days for refund. It is my first time order online to pick up at the store and they lost my package already. And now they don't want to issue refund and just told me to wait for the missing package which doesn't make sense. I don't think I will order it again.

0 STARS IF I COULD. I went here to try to exchange a pair of pants that I got as a gift and…read morealthough I went over the 30 day return policy I read the receipt on the back and it clearly says they will allow you to exchange at the current price past the 30 days but the employee a white male with red hair and glasses basically told me that it was their policy not to allow an exchange or anything past 30 days theres nothing he can do "You're just going to have to keep them". His tone was very rude and just didnt want to help me out at all. He even told me that it didn't matter that it was a gift and it didn't fit. That no one reads the receipts where it clearly says they will accept a exchange at the current price! I won't come back to this place they don't know how to treat customers!

Shiny

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UCLA, Harvard, Yale... get the T-shirt here! ‍

BoxLunch - Serramonte Center

4.3(7 reviews)

0.2 mi

Hadn't visited in a while but looks like this store added a pin trading board! Super excited to try…read moreit in the future, but there wasn't any pins I wanted on the board for trading this time.

Ever since this place opened, I've been super excited. Typically, I've only gone to boxlunch when…read moreI'm traveling somewhere. To have one close to home is a treat. The store itself is big and organized. The people that work here make sure everything is fully stocked. I've learned to recently purchase online and pick up here. It's super convenient. The people who work here are super nice and helpful. They always tell you about the current sales and promotions they have going on.

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Pin trading board

Miniso

4.1(7 reviews)

The family passed by on a weekend's birthday celebration. There's a lot of items in store...some…read morethat you may really need, and some that you may pick up just because of the "cute" factor. They have candy, toys, and makeup...to name a few. I saw a few kids hugging some plushies so I guess they're going home with them. The store is nice and clean, well-lit so you can see all the items they have for sale. And they price is affordable, much the same as a named competition selling the same items. My family can spend hours here as they've always done before. Today will be no different... The staff are well versed with the millions of items they have in store. And they are ready to help out, as long as they are not attending the others that are shopping in store. You should come and try out this place when you are in the area. Highly recommended!

Was looking for sandals for my mother. Yes. Super comfortable and roomy sandals. I heard that there…read morewas a store closer to us, Serramonte instead of stones town, so we went. Loved all their different cute items which I know my niece would love but I think the stones town is a little bit bigger. And no sandals though at this location.

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24 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dan V.

28

31

133

9 months ago

I had a disappointing experience at Sole & Laces. The cashier quoted a specific offer, but at the time of transaction, that price was not honored. This experience raised concerns about consistency and trustworthiness in their pricing practices. I would not recommend this business. Response: I want to clarify my experience for accuracy. The $200 figure was communicated to me as an offer, not as the word "too" being misunderstood. Had this been acknowledged as a simple mistake at the time, I would have been open to moving on. However, shifting the blame onto customer error than recognizing the inconsistency in the quote comes across as unprofessional. My concern is not the price, but being blamed for mishearing and I was not the only one who heard what she offered. Accountability is important to customers. read more

Dan A.

0

5

0

3 years ago

I went in to check out some sneakers and was disturbed to see a wall full of Yeezy products. Kanye has said "Slavery was a choice", praised Hitler and Nazis repeatedly, and told a Jewish employee to kiss a portrait of Hitler every day. I happen to be Jewish, but I think everyone should be shocked by this. Imagine how a black person (or a Jew for that matter) might feel going into a store and seeing David Duke or Richard Spencer-branded products. read more

Katie K.

0

4

7

3 years ago

I recently had a great experience at sole and laces. From the moment I walked in, the stores organization made it easy to browse through different styles and the employees knowledge and willingness to assists was great! They were not only friendly but also genuinely passionate about helping customers find the perfect pair. I ended up purchasing a pair of dunks and I absolutely love it! read more

Chereskes C.

0

1

0

2 years ago

Excellent service. Wide selection of shoe sizes, color ways and brands. Worked with me on a price we were both comfortable with and closed a deal. Chris and Oscar were very helpful and really good with communicating with me. read more

Adriana H.

0

1

0

1 year ago

Great deals and steals comeback for suregreat pokemon deals also and no need to go to target to get sum packs and great shoes especially for hoops Kobe's for the low and hoodies for good deals read more

Joek F.

0

3

4

3 years ago

Anna the cashier was very helpful, informative on sneakers, makes sure I was happy with my purchase. The staff is very welcoming, helpful and are very funny to be around read more

Eduardo C.

0

1

0

1 year ago

I had a very great experience a work named Nathan took his time to help me and my mom looks for pants for my dad i would recommend 10/10 service read more

Carrie R.

0

7

6

3 years ago

Very good customer service, they always have a large Selection of shoes with many sizes, and the value is great, the prices are really good read more

Helena R.

0

2

1

1 year ago

Good service, excellent store to buy your kids stuff. Will recommend. Excellent customer service, he helped me alot. Went above and beyond.

Boldwin Raphael E.

0

2

0

1 year ago

lorenzo was really helpful with finding what i needed! highly recommend shopping here for any collectibles and talking to dope people

Armani D.

0

1

0

10 months ago

Staff was very respectful and very helpful in helping me find a gift for my brother in law will definitely be coming back

Jaden S.

0

1

0

9 months ago

Jacob the guy to go to, helped me out w a big purchase and gave me the bedt deal possible. I'd recommend him

Wiliam D.

0

1

0

8 months ago

Came in for a black hoodie. Points me towars a new brand drop. Great customer service. Very attentive staff!

Alejandro M.

0

1

0

3 years ago

Kevin helped out me out excelente service Came and bought 2 shoes 100% recommend Definitely coming back read more

Myles M.

0

1

0

1 year ago

Good Pokémon cards at good prices made some good deals --------------------------------------- read more

Lorenzo H.

0

2

3

3 years ago

I fw this store, So Much i Spend Every day here! Shout out to Anna and Bryan fr from the bottom of my heart

Jason M.

0

1

0

3 years ago

Amazing store, friendly staff and great selection of shoes and clothes, thanks to Kevin highly recommend

Bryan S.

216

8

12

1 year ago

Great service! Was able to grab a supreme hoodie! Good selection of stussy , chrome hearts, and shoes

Banga B.

0

1

0

1 year ago

we love lorenzo come and see him!! he will take care of you broddy go krazy !!!!!!!!!!!!!

Meleane M.

0

2

0

1 year ago

Love it! 10/10 recommend ,very nice friendly & organized! Also love there essentials set!

Sole & Laces - shoes - Updated October 2026

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Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

Hidden Hype Boutique

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1 star for the good customer service, other than that I wasted 150 on an essentials hoodie for it…read moreto finally be washed, and have all the back lettering fall off. I also own other essential hoodies that I've personally taken to dry clean, washed and dried on cool and this is the only one that all the lettering had fallen off of. I've had other stores tell me it was fake.. don't waste your time here. For my self, I'll be keeping my business with airloom in stoneridge mall in Pleasanton . Wasted money and a dissapointed customer. Only the word god stayed on but you can tell it's also starting to come off once you touch it.

Dont trust this store they sell fake shoes. Sold me fake Travis Scott's in Serramonte. Only found…read moreout they were fake when I tried to sell them. Reporting them as many times as I can to the federal trade commission, BBB, and for counterfeiting

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Amazing store, Amazing Owner & Dope Inventory! All exclusive! All rare findings! All Real Authentic…read moreDope being sold! You gotta check out this little boutique in the Lakeview district... won't be disappointed

Grails SF

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I'm very disappointed with my recent experience with Grails SF. I've purchased several pairs of…read moreshoes from them in person in the past, but after this experience, I won't be returning as a customer. I placed an order through their website, only to have it canceled and refunded the following day because the shoes had been listed at the wrong price. I was told the pricing error was due to an "intern" mistakenly listing the item incorrectly. While I understand that mistakes happen, I don't believe customers should bear the consequences of a business's pricing error. Given Grails SF's reputation, I expected them to honor the listed price or, at the very least, offer a reasonable solution. I even asked if they could provide a discount on a future purchase as a gesture of goodwill for the inconvenience, but I was told there was nothing they could do. That response was especially disappointing and left me feeling that customer satisfaction was not a priority. Unfortunately, this experience has changed my opinion of the business. Because of the lack of customer service and willingness to make things right, I won't be purchasing from Grails SF again.

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cool spot for me to size swap some supreme sweats i got that ran too big!…read more also got a nice selection and cool location ill definitely be back!

Don't waste your time or money at this store or any of theirs for that matter. Bought a brand new…read moresweatshirt and the letters are peeling off and they won't do anything about it. save your money and go to a reputable business

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•$$$

Was able to stop in and browse the selection. Im a big stone island fan and they were able to…read morepresent me a couple options and specific hoodies i was looking for . I seen they were marked down on the website so i decided to come in. They were very attentative , not only that , they applied an EXTRA mark down that i wouldve never knew about . Overall great experience. This will def be my go to spot for stone island ! I paid about $500 for both hoodies !

I LOVE this store. Martin & his crew are all so nice and friendly. They have a great selection of…read moresneakers and I love the clothes as well.

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Good looking out on the size 13 reimagined 3s I'm glad I was able to take the last pair highly…read morerecommend stopping by brother has a few sizes left if your looking for your size Great customer service

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