This place has THE best selection of work boots I've seen on the west side of the bay... like 10-15…read moredifferent varieties of high quality OSHA approved waterproof boots with different types of safety toes, electrical hazard, slip resistant, puncture proof soles... All in one! Tested brands like Thorogood, Red Wing, Caterpillar, Wolverine, Keen... I had a difficult time finding places that had boots with even one or two of these qualities together after searching many stores in San Francisco. This store also has a great selection of Ben Davis, Carhartt and Catapillar heavy duty work wear, and the staff was super helpful and friendly!

I had a very disappointing experience here last time I shopped in store. I was in line to pay and…read morethe cashier offered the man ahead of me a union discount, without proof of membership. When I went to pay they did not offer the discount. I told the cashier I'm in the plumbers union and he asked for proof of union card. My husband was behind me in line and when the cashier rang him up he said "you're in a union, right?" and offered the discount. My husband is a non union electrician so he declined the discount. The cashier didn't know we were together. I was so excited to shop here but can't help but feel discriminated against because I'm a woman. Bummer.

Look no further if you want the LATEST& GREATEST..... Period .....! I live now in Santa Cruz and…read moredrive up here at least one or two times a month to get the latest, and for 10 plus years, this place has never disappointed me. I will say this about Kick City, if you want the latest without taking out a mortgage, THEY GOT YOUR BACK, and if you GOT IT LIKE THAT, than THEY GOT IT LIKE THAT ALSO, trust that also! The employees here treat everyone like a "ALL STAR", no matter what your looking for, or your budget, BELIEVE THAT, and they are super knowledgeable on what's HOT, what's NOT, and I've never left out of this place feeling some type of way, except satisfied..... Joseph is the man, and his crew in there are nothing less, than the best, BECAUSE I SAY SO! My REVIEWS, my OPINIONS, and LIFESTYLE speak for themselves, and this place is 2 LEGIT like HAMMER, and you'll thank me later gator...

They are very nice they have a lot of selection just bought Jordan 5 and Jordan one they were very…read morenice and had a big selection I would recommend it to anyone

the staff were super polite and welcoming. they recommended me multiple shoes for my preference. i…read morewas able to purchase one for a solid price, and im very satisfied with not only the shoe but the service they offer in their store! highly recommend stopping by

Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

I ordered a pair of Vivobarefoot shoes in size 45 (I wear size 44, and I know this because I have a…read morefew pairs of Vivos). When I realized my mistake (after the wrong size has shipped) Footprint made it super easy for me to get the correct size and get it shipped out quickly. They responded super quickly to my emails. Great costumer service. Will definitely shop with Footprint again!

I had worn New Balance for years and was looking for something similar. Many of my friends work in…read morehealthcare, and HOKA is the brand I see them wearing more than anything else because they're on their feet all day. That made me curious to finally give HOKA a try. I found these HOKA Transport shoes at Footprint USA, and they had by far the best price I could find. I'm really glad this was my first HOKA purchase--the shoes look even better in person and are exactly the style I was looking for. I placed the order on July 15 and selected the cheapest $7 shipping option, with delivery originally estimated for July 20. To my surprise, the package arrived from San Francisco on July 17--less than two days later and just before the weekend. Communication was excellent throughout, with clear shipping and UPS updates. It was a genuinely smooth and personal buying experience from a small business.

While they seem to have decent selections of shoes, don't expect to find their restrooms…read moreoperational. We've been in the store and have purchased shoes from them at least four times in the last year and the restrooms NEVER in service. I actually believe they keep that sign up to prevent the public from using it and them having to clean it. Next, don't expect to have them honor sale prices unless you're willing to give them a ton of personal information. When the cashier prompted me to put in my phone number, I asked if I could opt out. She responded by saying sure, but she wouldn't give me the sale price.

Thank you SO MUCH to York for his amazing customer service. I've been struggling to find my correct…read moreshoe size, and he helped me do a foot scan. He not only explained what the scan result meant, but he also took the time to help me try on different insoles on different shoes. I hope he receives recognition from this location's leadership team because it honestly blew me away with how helpful he was.

Amazing experience! Really nice store and the staff was very friendly. Will helped me and he was…read moreamazing!

I just transitioned from a desk job to one where I'm constantly running around and on my feet and I…read morerealized my Converse and fashion sneakers weren't cutting it. Thoroughly impressed with my first visit to On the Run Shoes. It's been at least 20 years since the last time I had the kind of full service shoe shopping that they provide here. I arrived on a Saturday around noon, was greeted immediately upon entering, and was asked if I was in to browse or if I needed assistance. I chose the latter and was assigned very promptly to the sales specialist Will. He had me sit and asked me questions on what I was looking for. I told him about my new work situation and he asked what kinds of aches and pains I was experiencing in my feet at work. I told him it was primarily in the arch and ball of my foot and I was mostly worried about my knees and lower back. My job involves shipping and order fulfillment and I work out of a converted home in the city - all day long I'm either standing, carrying boxes up and down stairs, or running around doing various tasks. It's rare that I sit unless I'm on my lunch break. Will also had me take the shoes I was wearing off and walk back and forth in my socks so he could analyze my gait. Then he measured my feet and turns out that my shoe size is more of an 8 or 8.5 - I'd been wearing size 7 for years! After the consultation Will brought out three pairs of shoes for me to try. HOKA, New Balance, and Brooks. He put them on me and laced them up, then had me walk around in them and give him feedback. I figured out pretty quickly that the New Balance shoes felt the best - the other two were a little too roomy and wide - I like the feeling when a shoe is hugging my foot and is secure. I was also recommended to get special cork insoles for greater arch support and stability. Will put those insoles into the shoes I chose and had me feel the difference. I ended up purchasing both the shoes and insoles. Total with tax was just a little over $240. It's the most I've spent on shoes in decades but it's worth the splurge being that I'll be wearing these at least 5 out of the 7 days each week. At checkout I was told of their return policy - only store credit and the shoes have to be in re-sellable condition. I doubt I'm going to have problems with these after the very thorough consultation and selection process. Thank you to everyone and especially to Will for an amazing experience. I'll definitely be back and also highly recommend anyone to go here if you want happy feet. I take public transport in the city and the 44 MUNI drops me off literally across the street from the shop at 9th and Irving.

The store has been rebranded by another name - Footprint --and they still carry SAS shoes along…read morewith a whole host of other casual sneakers. The owner was so very kind and helpful and helped me get exactly what I needed. I highly recommend this store!

Horrible customers service! The owner sold me mens shoes instead of women told me to try them out…read morein my house and return them if I didn't find them completely comfortable. Four days later when I tried to return them, she refused! When I tried to take a picture of the return policy she actually tried to knock the phone out of my hand! To top it off the shoe box was from the online store! Another elderly woman came in while I was there with her receipt and she also refused to accept the return. Very shady manipulative owner that takes advantage of the elderly and will lie to make a sell! Shop anywhere else!

M I C H A E L, did an amazing job helping. Was just browsing and I end up walking out with two…read morepairs! Amazing customer service. Michael white dude with curly hair deserves a raise! Truly an asset to that store in serramonte mall

We went to Shoe Palace over the weekend, and we received excellent customer service from all of the…read morestaff. We picked up a 49ers T-Shirt Jersey, that nicely made, and the comfortable Hoka Women's Tennis Shoe. Their prices were good, and Tennis Shoe's appeared to be less than the shoes on Hoka website. Even though the staff is the younger generation, they were extremely patient with us. Overall, I'm giving them 5 Stars

Cool!!! I like this store. Style, music and this friendly guys. You are amazing and professional…read more If you want to be fashion and have really good experience, welcome to Hidden Hype Boutique!!! Goot team, i wanna come back. I will!!! .

1 star for the good customer service, other than that I wasted 150 on an essentials hoodie for it…read moreto finally be washed, and have all the back lettering fall off. I also own other essential hoodies that I've personally taken to dry clean, washed and dried on cool and this is the only one that all the lettering had fallen off of. I've had other stores tell me it was fake.. don't waste your time here. For my self, I'll be keeping my business with airloom in stoneridge mall in Pleasanton . Wasted money and a dissapointed customer. Only the word god stayed on but you can tell it's also starting to come off once you touch it.

Really good experience! I didn't know what to expect, really, I've never been into sneakers beyond…read morea $100. But the offspring wanted to use some of her bday money on Jordan's. I'm from the East Bay, so not too familiar with this part of SF. It's mainly a residential section, with a few stores. Seems kinda quiet, and a decent neighborhood with easy parking out front. A very cool and hip front of store with an ultra clean and well presented inside. Each shoe is wrapped in sealed plastic, and from what I could tell, these guys are a stickler from detail: so clean and only the best for the used shoes. They had jerseys and other apparel. Gorgeous stuff. The guys that worked here were very super nice and helpful. Kudos!

I'm very disappointed with my recent experience with Grails SF. I've purchased several pairs of…read moreshoes from them in person in the past, but after this experience, I won't be returning as a customer. I placed an order through their website, only to have it canceled and refunded the following day because the shoes had been listed at the wrong price. I was told the pricing error was due to an "intern" mistakenly listing the item incorrectly. While I understand that mistakes happen, I don't believe customers should bear the consequences of a business's pricing error. Given Grails SF's reputation, I expected them to honor the listed price or, at the very least, offer a reasonable solution. I even asked if they could provide a discount on a future purchase as a gesture of goodwill for the inconvenience, but I was told there was nothing they could do. That response was especially disappointing and left me feeling that customer satisfaction was not a priority. Unfortunately, this experience has changed my opinion of the business. Because of the lack of customer service and willingness to make things right, I won't be purchasing from Grails SF again.