Considering a lot of the stores at Serramonte have limited inventory and are more express-like stores...this H&M is pretty big. For the most part, whatever I find online and try to see if they have in store to try on and possibly buy, 85% of the time they'll have it which is great. I appreciate the customer service here! Always chill and helpful at the cashier register. SHOUTOUT to my friend Sam for working here hahaha. Anywho, in all honesty, this location is a bit messy and disorganized. Other than that, thats the only flaws I seek. read more

I went there to pick up my online order. They couldn't find my package, so they asked me to call customer service for refund. I called the next day for 30 minutes. The women opened a case for me, but still couldn't issue refund yet. I filed complaint online, and the women said the package maybe still in transit, so I still have to wait at least five more days for refund. It is my first time order online to pick up at the store and they lost my package already. And now they don't want to issue refund and just told me to wait for the missing package which doesn't make sense. I don't think I will order it again. read more

0 STARS IF I COULD. I went here to try to exchange a pair of pants that I got as a gift and although I went over the 30 day return policy I read the receipt on the back and it clearly says they will allow you to exchange at the current price past the 30 days but the employee a white male with red hair and glasses basically told me that it was their policy not to allow an exchange or anything past 30 days theres nothing he can do "You're just going to have to keep them". His tone was very rude and just didnt want to help me out at all. He even told me that it didn't matter that it was a gift and it didn't fit. That no one reads the receipts where it clearly says they will accept a exchange at the current price! I won't come back to this place they don't know how to treat customers! read more

H&M - The return policy - Women's Clothing Near Me - Daly City, California

Great store, loads of items. Well stocked. Great place to find something trendy, colorful and in season. Several sale racks. Lower cost than Macy's or Union Square shops. Easy parking. Helpful staff. read more

H&M - $39.99 wedge platforms ... look like something I had in 1978 - Women's Clothing Near Me - Daly City, California

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Just today I went in to return pants that don't fit my son. They ask me to show proof of my credit card = ending in 4 digits. I used Apple Pay so they encrypt my card number and changed to different numbers than the original card. Long story short the girl in the counter was rude and her manager next to her offer to take over and he was also rude! They couldn't just process the refund back to the original form of payment! They said because of too many frauds they must see my physical card or info on my iPhone Wallet! This will be the last time I am shopping there! They really made me feel uncomfortable and fast to accuse me of fraud! read more

I do like shopping at H&M but the customer service at this location sucks, employees doesn't look happy, one of the representatives name Lexi is condescending, on a power trip, rude to customers read more

I came to this H&M to exchange a pair of shoes because the size didn't fit. On my first visit--still within the 30-day return period--I forgot to bring the credit card used for the purchase. A male employee (light skin, around 5'8") told my husband that even if it was past 30 days, he could still help us process the refund. I thought he was being kind and genuinely trying to help. Because of what he said, I drove 30 minutes back to the Serramonte Center store for a second visit. This time, I spoke to another employee (male, red hair, light skin, glasses, big beard, about 5'5"). I explained that I couldn't complete the refund the first time because I forgot my card, and that an H&M employee had told me they could still help me refund even after 30 days. The moment I said this, his attitude changed completely. He became rude, dismissive, and verbally aggressive. His behavior made me feel extremely uncomfortable and even unsafe. I understand that refunds normally have to be completed within 30 days. But I only came back because their own employee told me it would still be possible. And yet I was treated very poorly when I returned. What I don't understand is: 1. Why would an employee make a promise that cannot be fulfilled? 2. Why is it acceptable for staff to speak to customers with such disrespect? This experience was extremely disappointing. I hope management seriously reviews the staff behavior at this location. read more

The customer service is terrible at checkout no greeting and no thank you. Said absolutely nothing expect the total. And would not honor the online price. read more

Customer service sucks! They would not let me try on because they were closing in 15 minutes so I purchased the clothes to try on at home but a pair of jeans didn't fit. When I purchased the cashier did not tell me the jeans were not returnable since they were on sale so when I came to return they refused to return or give me store credit so now I'm stuck with a pair of jeans that don't even fit. I love waisting my money. I'll probably stop shopping here because that's ridiculous. read more

Came here on a Friday morning and the place was pleasantly not crowded at all. All the merchandise was stocked, everything felt clean and organized, and customers weren't stepping over each other to try and look at the racks. Fitting rooms were available and clean and I was able to quickly find a few things that I needed, check out, and be on my way. The staff is not the most attentive or frankly, seem that enthused to be there, but hey, it's retail and I get it. read more

Sold me a pair of jeans with a huge rip in them, and refused to give me store credit / a replacement pair because I lost the receipt. Had the tags, and had my bank account showing the charge. read more

This is a good store with good prices and the line is very very easy. There are no issues with the staff here and everything is organized as well. Definitely will be coming back to this location. read more

Pro Tip: bring in a bag of clothes (min 3 items) to donate / upcycle and receive a 15% Off voucher for your next purchase! Serramonte H&M provides me with quite the opposite experience of every encounter I've had at their Stonestown branch. For the most part, most associates are helpful and the store / fitting rooms are often well kept. Not an easy task considering how much merch is packed into this location. Great price point for quality apparel (although some of their accessories aren't very long lasting). There's something here for the whole family, adorable items for your favorite toddler, apparel approvals from your teen fashionista, and parentals who keep an eye out for great deals. read more

Completely bad customer service. Putting wrong sign with products. Instead of apologize for their mistake, employee told me that stop being rude. Even though I pointed out their mistake. On top of that, they still never fix their sign.... No wonder this place is empty read more

I love a good deal, I do. I really like the cheap T's they have here and I want to like so much more. Problem being, this place is a sty. Everywhere you walk clothes are on the floor. The clothes that are actually hanging on racks are jammed together so tight, you can barely check the sizes let alone pull them off the rack. Overall this place is a steaming hot pile of weak sauce! read more

Runs out of sizes really quickly and not a lot of variety. The workers here are helpful, but they look as if they hate their job. And I'm pretty sure there's a good reason why BUT the only size S was on the mannequin and the customer service reps refused to let me have it. WHYYY YOUUUU WHYYYY /rage read more

I went with my husband to buy some clothes for him and the fitting rooms were closed. He just wanted a jacket so I had him try it on real quick not knowing that we weren't allowed to try any of clothes on even outerwear. There were no signs or attending staff. A minute later, a girl worker comes out of the back and yells at us "You can't try on any of the clothes," very loudly across the section. She didn't say please or anything polite. Everyone turned to look at us and we were quickly returned the jacket to the rack and left. It was so embarrassing. Also, only 1/6 of the store was for men's. Most of size medium was out of stock and not actively restocked. The rest was for women's or children. Bad service. Bad selection. Likely not coming back. read more

If I can leave 0 stars, I would. This place has the worst customer service ever. The employees need definitely need to be retrained or replaced. I have shopped at h&m for years and as a 'bigger' guy, I have never had issues with the company or their customer service. Today, I had decided to go shopping for shirts and had asked a worker by the name of 'Gabriel,' if they had a specific shirt in XL. The worker had responded with insults and mockery before telling me H&M doesn't carry that size. I have never had issues with sizes at h&m before nor terrible customer service. H&M needs to do better! read more

MUCH BETTER customer service...totally compassionate to her stonestown experience. They even helped her shop in a thoughtful, "outfits" patterning. She was so happy it nearly made me cry. She even shopped for an all white jacket and jeans, a long coat, sweat pants and spent the same amount of money while purchasing 6 items and one for her girlfriend. I was very pleased with their help and will always recommend them in the future. The experience was surreal :) Thank you. read more

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YAY! To H&M opening at Serramonte. I think I like this location a little bit more than Stonestown since they have a men section and a children section and I don't have to truck all the way down to downtown San Francisco. (Their children's clothing is so darn cute! And I think their prices are pretty reasonable. But personally, I wouldn't let my children wear flats just yet...they're too young to ruin their feet...their back...their posture, but not saying it is good for adults too, I am just saying they're too young to cause damage.) I digress. Of course the women have the larger portion of the floor. They have a pretty large inventory for women and men. I have not been to the dressing rooms yet. read more

The clothing is hit or miss and generally of cheap quality. The basic T's, leggings and other simple pieces are your best bet. I'd stay away from the pants. Some don't fit me well and bunch up in the fly area making it look like I have a package. You can't go wrong with the swim suits though. They are unbelievably cheap, look and feel like good quality. Impressive. I personally like H&M for its costume jewelry and hair accessories. You can get some pretty nice looking stuff for around $10 which is perfect for accessories you don't wear all the time. read more

I've had a great experience at this particular location! S/o to all the employees working during this period of time especially to Ashley! Even though it was really busy, she was very patient with me and was very informative! Thank you guys so much for your great service, please stay safe! read more

Worst customer service ever. The cashier named "Jesus" was extremely rude. He kept making passive aggressive comments and spoke to me in a condescending tone. He tried to make me feel embarrassed for returning a shirt that didn't fit right. Just do your job, dude. Does saying that stuff make you feel better about yourself? The worst part about it was that he was actually TRAINING another worker. When you have staff with a huge ego and poor customer service skills training new hires, you know your future team is going to be doomed. read more

I haven't been very happy with this H&M and can count on no fingers how many times I've purchased something here. (In case that wasn't clear, it's a whopping zero.) My closet is at least 50% H&M after many years of shopping....so why haven't I bought anything here? They have a poor selection. I can't help it, but there's nothing to buy here. (At least my wallet isn't too sad about that.) On the rare occasion I've found I actually like, it was in gigantic sizes. Bummer :( This store also has SLOW long lines to check out. I've come here to return online purchases a few times and always got sucked into 20-30+ minute lines. That said, the staff are the shining light here. Every single one has been friendly, and even the neighboring cashiers seem really nice to other customers whenever I've been at the till. Side note: I recently learned you can bring in clothing in good condition (Any brand! Not just H&M) and receive a voucher for 15% off your shopping trip there. So dump thy old junk! read more

They play country music. There are not an appropriate number of employes working the counter. By far the worst part of part of the experience is that they have no chairs by the fitting room. That's just stupid. But I do love fast fashion. read more

H&M At Serramonte! Yes! Stonestown failed for not carrying EVERYTHING!!! I don't have to go all the way downtown or to Milpitas or even to Walnut Creek anymore! As with every other H&M prices are reasonable, dare I say cheap but there's still quality in them! Kids' stuff is in the back, women's stuff on the left, and men's on the right. read more

I've visited H&M for as long as I can remember. I often come here for basics such as tank tops, T-shirts or tights. I also like their nice variety of accessories and jewelry. Their prices are very affordable. The quality is not off the highest standards, but it's no less than what you can expect for paying a bit less. When it comes to this particular branch however, I'm not a big fan. Usually this store is very messy and disorganized. It is nearly impossible to move around with a stroller because of several items scattered all over the floor. Especially on weekends, when it's really busy, it seems that every item is not were it is supposed to be. This store also does not offer the best customer service. The staff always seem to be in a hurry and do not appear to be very friendly and inviting. read more

I like the clothing in this store. The store always looks organize. The people are always helpful.

This location now does not let you try on outerwear b/c of COVID. I am surprised b/c I always tried on their clothes without getting associates coming after me. Today, I tried on a coat b/c I got big arms and the associate tells me to take it off, and asks me if I am gonna buy it, and tells me to give it to cashier to quarantine in a grey box. The associate did not give me any option for a 1 min hold. read more

Zero rating to this location! Worst customer service! I asked the fitting room attendant why it's closed & the store has 2 hrs before closing & she told me It's not her problem! No kidding! I asked for a Manager & she called her laughing telling her that someone needs to speak to her! The Manager came, didnt even acknowledge my complaint, no empathy and her name is LIZ! She just told me that someone peed at the fitting room & it's Normal! I even told her that I can wait until it's cleaned up but she said I have to return the next day. I spent an hour to look for clothes to try on & I even told the fitting room staff that I will come back since I was able to use the fitting room earlier that day. I get the reason why they closed the fitting room but the way the situation was handled was extremely disappointing. I asked the Manager for the name of the fitting room attendant since the issue needs to be addressed and she told me Nope- I won't give you her name. Situations like this need to be escalated hence the reason why I need to know her name since I already have the name of the Manager who definitely needs to get fired or sent back to training together with her staff who doesn't care about their customers nor the business. Escalated this to the upper management. How you treated me in front of my minor child is unacceptable. If you are not happy with your jobs! Quit! No wonder this place is empty! read more

Putting an H&M in Serramonte definitely saves me a trip to downtown in the city. After all, if i go to the city, H&M is a must. cute accessories for a good price. I was on a accessories haul today! 9 pairs of cute little earrings for $3.95! Some bracelets were also $3.95. Right now, they have a BUY ONE GET 1 FREE deal for some of their knits. not bad. I didn't find anything, but some of you might! Store is relatively neat. I went this early afternoon around 12pm and staff were doing go backs, replenishing, and folding denim. best days to go are the weekdays. The store is way too crowded on the weekends. I like shopping without bumping heads and stepping on each other :) read more

Ugh! I like H&M....i like their style and i like their clothes....i have nothing bad much about H&M in itself...but GOD....they need to REhire people or do something.... everytime i come into this H&M, which is pretty often, i encountered young employees who are rude and you know they dont want to be there and they make sure you feel their pain. I hear their moaning and bi*ching about how they cant WAIT to get off and stuff like UGH people need to clean up after themselves...i asked for help and i get the WRATH look like..."can you do it yourself".... LOOK, if you dont want to be there and you hate retail, find another job...simple right? i dont like it either and i respect the employees that i tried to put things back nicely and i always thanked them when they help but sheesh! This isnt the only H&M that has bad mannered employees and im wondering...does NO ONE care about customer service anymore? i'll still shop here cause its convenient...but i aint going to be nice about it unless i get the same service as they would like to be treated i hope H&M corporate reads this and really ponder on that....sure people will always buy their stuff, but bad service = bad sales # in the end... read more

Customer service here sucks. Look, I've worked in retail, and I know it sucks and you aren't paid enough to give a crap. But my experience was just ridiculous. I tried to return something I got as A GIFT with the tag still on and the salesperson immediately said she could only give me a dollar. WTF? A dollar, I said? Can you at least check? She didn't bother to scan the item at all or do anything, she just repeated she could only give me a dollar "because it's old". I tried to understand this - Is it out of season or something? Do the clothes somehow degrade in value? I got it as a gift, how the heck am I supposed to know when it was purchased? She offered no explanation only exclaimed at me "IT'S OLD" moving on to the next person in line as I was still standing there. Extremely rude and dismissive. I would have appreciated a better explanation than this seeing as this item was never worn and still had the tag on it. I refuse to come to this location again. read more

This location is huge and has not been crowded the couple of times I have been there. Just wish they were better organized and not so messy.

I like you again, H&M. It was a pain going downtown to see you. At first, it was worth it. Time went on and it became really tiresome going back and forth. We needed a break. Plus, you were really cluttered and I just couldn't deal with that. Then, you came to Stonestown. But then our love fizzled out because you started to bore yet weird me out because your outfits were too eccentric for my taste. Finally, you came to your senses and founded yourself in my mini-Manila, Serramonte. You have enough of everything I want for me to remain satisfied. Though I don't visit you as much as I'd like, you have what I need when I need it. Oh yeah. read more

Prices are different from other H&M stores. I found a dress that was $10 at the Stonestown location that was selling for $20 at this location. I went to the cashier who informed me that this particular brand (H&M? No clue what she meant by this particular brand) at most will be 50% off and it doesn't go down to $10. She then asked her coworker who got on the phone and the cashier kept informing me that it's going to be $20. Her coworker then confirmed that it is, in fact, $10 and the cashier just gave me attitude and said that she will ring me at $10. read more

I have been to a H&M's all over and let me tell you, no two are exactly alike. They all have a similar layout and some are more organized than others. This h&m unfortunaltey was very messy and has a horrible layout. It is hard to find anything in this store. The sections are so close togther that the mens section is partially in one part of the women's section. I was looking around and just gave up because I didn't want to scavenge through to find my size or a style of something that I liked. I went to the kids area to find something for my 3 year old neice and was horrified at the layout. All the kids clothes from ages 1 month-teen were all mixed in together. On topof that, it was very difficult to find out the sizes. I looked on their chart that they had and they did the sizes based on weight, age and height, not your normal 2t, 3t, etc. I have to agree with the other reviews that there weren't many employees around to ask for help but when I went to the dresing room, the emplyee that was there was very nice. The only upside to this h&m is that is located near other stores such as macys and target right inside the mall. The place was just an overall disaster read more

Lousy Customer Service My mother (who is a senior by the way) went in for a return, but was quickly turned down by a rude and dismissive sales associate. Confused at the situation, I decided to ask for an explanation. The so-called supervisor named Mac was worst than the sales associate. Her demeanor was unwelcoming.........no greeting, no acknowledgement, inconsiderate, unprofessional, and clearly very immature. My return had a receipt & the tags attached. The company made a mistake somewhere because on the receipt, the items rang up as size 6 even though the tags said size 8. Due to this mismatch on their end, they wanted to hold me accountable because "they have no way of verifying the purchase." I can see their point, however, the way this encounter was handled is unacceptable. When I asked Mac to somehow track down the purchase she turned me down & said there was nothing she could do to help because she was not present at the time of the purchase. I insisted that it should not be the customer's fault and that that was the receipt given when the transaction was processed. How was I supposed to know of this mix up? After going back and forth, I came up with a brilliant idea and asked her to scan the item. She quickly discovered the error was on her end and when I pointed that out she became defensive and argumentative. I felt like she made no effort to find a solution and when I told her I would report my experience she shrugged her shoulders and said "that's fine." After the return was complete, I said I did not appreciate the way my mother was treated. Her response was "you weren't even here when your mom came in," she said this loud enough for the customers in line to hear. To put the icing on the cake, as I was leaving the store she giggles and yells across the room "have a great day, bye" clearly in a sarcastic tone. A simple apology and an explanation would have rectified this simple mix up, but clearly customer service is not this company's priority. read more

This location is much more convenient than going downtown and it has a larger selection that the location in Stonestown. I've found a couple of things at this location, which is more than I can say for the Stonestown location. I even came here on opening day and got some really good deals. It's generally hit or miss with their selection, but when they have cool stuff, it's generally super cute and not that expensive. read more

This was one of the most disorganized stores I have ever visited -___- H&M usually has their stuff together, laid out kind of like Forever 21 so you can actually see the clothing and find things easily. For some reason this location did NOT organize their items and thus I felt like I was searching through piles of clothes that were clumped together, making it super hard to find the correct size of various items. The sales racks were a disaster and I actually didn't see that many employees around. There was one lady working the register, which sucked because the line was long so it took forever to check out once I had spent all that time picking out clothes. I will say the the dressing room attendant was really nice. He was super helpful and cordial so props to him! Even so, I would think twice about returning to this location, just because it was such a hassle to find the items I wanted read more