I came to the Shiseido section on 6/13 and was helped out by Natalie. I asked for help with finding a shade that matched my skin tone. Very helpful and gave me samples of their other products. Happy to have her assistance and made my shopping experience pleasant! read more

Used to shop at Macys all the time but these days not as much. Dropped in today to see what suits they had on sale. They had several Father's Day specials! Ended up buying 2 suits for $199 each. Jacket and pants. Signed up for Macys credit card and got $100 (30%) off. What a deal!! The cashier helped my check on stock for the size I needed and mentioned the credit card promotion. So the service was top notch. read more

I'm very disappointed that this location no longer has a plus size department. The cashier told me to drive to Hilltop mall or other locations. It's so inconvenient. Who wants to cross the bay bridge just for a dress. read more

Ian that works at Finish line in Macys is the best! He's so patient and kind. He went above and beyond to make us feel comfortable! Thank you so much Ian for making our shopping experience so smooth! read more

I usually have a good experience here but this time I could sense that no one wanted to help me because I'm Black. I walked by all the employees here, while looking at the cologne selection and I wasn't greeted by anyone. One female employee was busy in the men's Valentino section and making a sale. The guy, in the Paco Rabanne section completely ignored me as if I didn't walk right by him. He just acted like he was security. Then when he saw that I was taking his picture, he decided to ask me if I needed help. But he only asked because he knew I was about to complain about their customer service. Today I was looking to add to my collection but I'll just shop at another place. Maybe a different Macy's or Nordstrom. read more

I recently shopped at Macy's at Serramonte. I had not been inside any malls or any Macy's stores in years. I was pleasantly surprised by the great sale prices, the very friendly, helpful sales staff, and the selections. I got great deals on everything. I want to return soon! read more

Surprised by Macys new way of doing business- stores within stores... that may give customers more convenience... just not sure! A few shopping centers in this area are tossing in the keys - so glad to have Macys here. I appreciate the great service given to customers by the Macy's clerks- they are always helpful. I do love the big parking garage- that's a help. There is a Levi's section, Toys Are Us, Lens Crafters. The bright white suit idea may fit someone's taste... imagine getting lost in the fog in your white suit in Daly City??!! ‍ read more

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This macys is the worst, no wonder there's many closing down. This Macys is full of rude employees and not only that I had a lady follow me and my child around the store. I noticed her circling around "fixing" clothes and looking at me. Finally when she saw we weren't doing anything she left. I want to be able to shop in peace with my child and not feel like a target to them. Very unprofessional, they make customers not want to go back. read more

Rude people. I was in couch aisle shopping and guy told me leave because I apparently wasn't shopping and I was sitting on couch. Rude Indian guy I think Arjun. Rude will not4 come back. read more

Macy's has 'fantasy' prices on their merchandise, when they eventually mark it down 70 percent then that is the 'regular' price at other branded stores. Example: they sell this 'Mr. Christmas Ladder' with santa moving up and down a ladder, it sells for $75 retail over at lowes and home depot. Over at Macy's where they have their 75 percent off 'sale' when you scan it is says retails for ...$300 (!) and now at 75 off it's $75. Absolutely ridiculous. I suspect ZERO ever sold at $300 or $200 or even $100 over at Macy's...they might get someone to pay $75 but by now at half of and better at lowes and HD you can get it for under 40 bucks. read more

I'm sure looking at the one star of this Macy's rating won't make a difference for me giving a 5 Star to this one particular Floor Manager named Wesley! It's only him that I rate the 5 Star too! I hope he gets to see and read my story of how much I truly appreciated him for going ABOVE AND BEYOND his Awesome Customer Service on 12/9/2024!! :)) So I purchased 3 cute black boots for my Christmas gifts to my family members on-line on Cyber Monday! I never like to do this coz I'm always worried about how it's going to turn out especially lost packages or damaged packages is my biggest fear! I didn't it anyways coz the price was too good to pass up! Upon looking in my email that the boots are ready for pick up @ Macy's in Seramonte, Daly City Macy's! Ooohh I was so excited that it was ready and I go and my hubby drives me there from SF! It's about 7pm @ the time thinking it's not going to be busy! I get there..walked in and OMG!!! :D The line for Customer Service is looooonng! Probably about 15 people in waiting! Ughhh! I wanted to turn around and just do it another day but I said to myself if I don't do it now..I'll forget about it later and it will be too late!! :(( Mind you this line is not for only online merchandise pick ups but it's also for returns!! As I look @ the cashiers..there were only 2 people working! But 10min. in I did see 2 more employees help out! Thank God!! So this young guy goes around the line to check for online purchases only! He had a scanner on hand! That's great for me coz I was the 5th person to be helped! As he got to me...he asked my photo ID and scan my email bar code for my boots purchase..he scans it.. then I noticed that one of the boots were cancelled?!? Idk why?!? :(( I asked him but he had no answer! What the heck?!?! He says to me.. I can call my Floor Manager to help you while he looks for my order @ the back! He comes out with this messed up..damaged old looking box..again my fear came true!! :{{ As he opens the damaged box which by the way looked tampered and it seemed "someone had already opened the box" looked inside and only one box of boots were inside!!! I asked him that there should be 2 boxes of boots in this box and as if someone has already took one out of it! Plus..I had said to the young guy..it's unacceptable that I needed to speak to a higher manager! But the Customer Service manager was busy with the customers with returns! At this point..I was very very upset not to mention waiting in line was frustrating enough!! He calls Wesley..the Floor Manager on duty! I explain to him about the box situation and how the box boots are torn and damaged coz these are gifts to my family members (Sisters and Mother in law!) He was very calm about it and said he doesn't know why this box looked like that coz apparently they have no control how they get the shipments in?!?! What??? How can an Macy's employee not have control of a Customer's package come in without any inspection of any kind?!! I felt that it's the responsibility of a Macy's employee to ensure that a Macy's customer's package that's PAID for is handled with respect!! That's if they care enough but knowing things happen and it's a disgrace that Macy's used to be great 20 years ago! They should care!! But I can say that Wesley made my evening! He CARED ENOUGH to make sure that he takes care of me and he sure did! :)) He took the time to ring me up for another 2 boots at the sale price and he even changed the box of the one boots coz it was damaged badly! He DID that for me! I'm soo GRATEFUL to him that my emotions of my hard day became a GREAT Night because of the kind hearted man..wonderful Floor Manager @ Macy's in Serramonte Mall cared for a Macy's Customer like me!!! :)) I literally cried coz I was soo thankful to him and I was soo happy I got my 2 cute boots to give as gifts!! :)) I can't wait to pick it up! I just hope it's all there and not damaged!! Ooohh my goodness Wesley...I very much APPRECIATE ALL YOU DID for me that night! I can't thank you enough!! You're my HERO!! I wish there are more of you that works there!! :)) I hope your upper management knows how important you are to work there! You need a BIG BONAS OR A RAISE seriously!! God Bless you Wesley..Thanks Again for ALL your hard work to make me a Happy Macy's Customer again! :)) I hope to see you there when I go shopping and pick up my boots you helped me with!! :)) read more

I had some gift cards to use so decided to go to Macy's Serramonte. The service was amazing. At a time when retail is having a difficult time, the sales staff were so personable, friendly, and helped me find the items I was looking for. In fact, I went the next day to purchase a sweater that I had seen the day before. Everything was neat, organized, and displayed so nicely. A+ service. read more

Me mum has been bugging me about a new perfume she wanted. Since I'm the only one in the fam with a Macy's card we came here early August to get her perfume. Long story short I upgraded my regular Macy's card to the Macy's/Amex CC. I knew I would get approved because of my 800+ credit. Good discount in the CC I ended up getting the Dior Sauvage Elixir. My sister and brother also got a perfume and cologne taking advantage of the discount. Now I have to collect payment from sis and bro. read more

See who's back ? I was excited when I saw a familiar mascot. The area of Toys "R" US is super tiny tho... a bit disappointed right after. Overall: fair. read more

Macy's - Department Stores Near Me - Daly City, California

Sears under a new name. Three sales people and three different experiences. First young person super helpful and walked me kindly to where I needed to look. Second older woman endless folding pants - I asked a question and she glared at me and when I asked for assistance she said she was busy folding. Okaaaaay? Third checking us out indifferent- simply bored. Selection is limited and the store was a mess. Clearly understaffed. Clothing selections are meh. Macys is on the way out for sure. read more

Lauren, works in the women's shoe department, was amazing. She was extremely nice and patient with my mom and I. It was my mom's first time buying shoe's in over 20 years so she wasn't sure what size shoe to wear. I went up to Lauren and asked multiple times for sizes and she assisted me with a beautiful smile. My mom was in-between sizes so Lauren helped us order a pair of shoes online and had it shipped to our house. I didn't see any other employees working on the sales floor or else I would've asked them to help instead of bothering Lauren because she was the only person assisting customers and ringing up and was also super busy with markdowns and whatnot. I can't thank Lauren enough. She has made our day so much better! If headquarters or anyone higher up sees this, please help me thank Lauren!! read more

Absolutely appalling customer service and it's no wonder the once iconic Macy's is closing down many of it's stores. With inexcusably rude and awfully arrogant associates such as Charlotte (Versace rep) and Josie in the cosmetics department, I would be extremely surprised if this store isn't the next one on the chopping block. If it is, then about time and good riddance! read more

Serena works in the beauty department and is incredible. I was looking for body makeup and she not only recommended the right product, she left her station to help me select the right shade, had me try a few, gave her expert (and honest) opinion and even mixed a sample for me to see what an in-between shade would be like to cover the veins on my legs. She was incredibly kind and her customer service is beyond comparison. Based on my experience with Serena, I won't shop anywhere else for beauty products if Macy's has what I need. read more

I usually like Macys but man, have they gotten lazy. For instance, items in small appliances have signs that say 20% off original price or some other discount percentage, BUT what's the original price? Not on the item. Not on a sign. The clerk says to carry it over to the price check machine to see. But hey, I'm not carrying multiple heavy items over there when I just trying to compare prices and make a decision. Perhaps An item or two that inadvertently had a price missing. But this is most big ticket items. Come on Macys. Put a price sign up or a sticker on the box. Then I can calculate what 20% off means. read more

Macy's - Discount-but off what price? - Department Stores Near Me - Daly City, California

Clinique cosmetic seller here are horrible. They're happy when you purchase but when you return They're give faces and attitude. I try to return face cream and this lady saying " oh no it's from her, she gonna have negative " I'm guessing her bonus ). Anyway she wasn't happy until she know my purchased dated passes 90 days. Then the manager said I can't return but they will take it with lowest price. I paid $90 they want to take it back ( brand new unopen) for $40. I ask her ok. I don't want to return anymore. Please sale me the same item with that lowest price. Sorry we don't have it. Wth.. I would never buy any cosmetic from Macy's anymore. Go to Nordstrom or go direct with Clinique online. They always have 30% off and they always have free Gift too. Don't waste your time with these kind of customers services. Remember you need us! NOT we need you. read more

So Macy's used to be the place, and for me that's kinda over. It's said because I could always count on going there to purchase clothes, jewelry, makeup, perfume or gifts. What has become of the service or quality? Not there... not surprised either. The Macy's of today is a ghost town of employees, so long lines and disorganized shelves. It's sad to see $150-200 gowns on the floor like trash, and the reason why I couldn't purchase my holiday gown from here. I'm not sorry for the two star review. Macy's used to be my place to go for nice clothes and now I wouldn't count on it anymore. read more

very rude workers. Yelling at us for looking at beds. This man was presumptuous assuming we didn't have money to purchase said beds. Along with that just bad customer service. read more

I like this MACY'S a lot. The jewelry department is excellent. I buy jewelry here almost exclusively. They have pay-over-time with a MACY'S card and Jewelry Repair ‍ Plans, which I highly recommend. If you gain and lose weight a lot, the jewelry repair plan allows you to get your rings sized for free. Most of the staff there in jewelry are really nice and helpful, but it is sometimes understaffed and you might have to wait a little to get assistance with your purchases. But when the associates are helping you, they focus on you, not on trying to do a bunch of things at once, or helping a bunch of people at once, which is refreshing. Whenever I've had a return or an exchange or need my jewelry serviced, they are always helpful, including the department manager, he's a good guy. The candy section is undersized and could use some improvement, especially their nearly non-existent Godiva section. If you want a Godiva selection, hit the MACY'S in San Mateo, they have a lot of good selections over there. The makeup departments there are great, I got one of them to do my wedding makeup . This was a few years' back, but if you buy some makeup, it's free. My only other grouse is that sometimes later in the evening, before closing, there is not enough staff to go around, really. Also, for you jewelry fans like myself, be aware that the Jewelry Department closes 1 hour before the store does. read more

Because of the high number of packages being stolen at the doorsteps, I decided to pick up my online purchases at Macy's Serramonte. It should be quick and easy on a weekday at 3pm. Wrong!!! The line is ridiculous. Macy's need to better plan for the holiday. It took me about 45 mins to get my purchases.They should have a dedicated line just for online purchases. read more

Macy's - Middle of the line - Department Stores Near Me - Daly City, California

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I am not happy with the customer service here. Everyone seems to be always mad, and the cashiers are very rude pacifically down stairs in the men's department they don't seem to have interest in helping and there always on there phone texting which is very rude in my opinion they really need to clean up the mens areas every time i go there , there's clothes everywhere on the ground. Last time i was there the cashier (female) glasses tan skin was very rude to me just because i was trying to open up a Macys card she was telling me they only can do that at customer service desk which is a lie and she basically just didnt want to help , please fix these problems if you look down below all the reviews are pretty much saying the same time poor customer service and rude workers down in the mens department read more

Macy's - Department Stores Near Me - Daly City, California

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Totally disorganized. Fitting rooms full of other peoples' clothes- nowhere to put tried-on clothes. Mundane styles and clothes. Chased out of fitting room by lady who said it was an online fitting room only(!). No signs to say that. Some shelves totally empty - a bad sign. I recommend you go to a decent store instead where you will be helped personally (smaller, local stores for example): Macy's isn't that much cheaper anyway, but the experience feels very "cheap" in all the wrong ways read more

Macy's - The changing room. - Department Stores Near Me - Daly City, California

I would like to give a big thanks to Charlie that went out her way and help my wife remove the clothing item on the manikin. Appreciate the help Charlie! read more

I have been with Macy's for A long time and always trusted the people and the quality products. Now on yelp, this location does not have good reviews, but just because of Ingrid (backstage dept), I will give it four stars. As we know, life has changed, and now mostly, I shop online. In May, right before m, I found a department called Back Stage and quickly bought a gift for a baby who turned one year old this week. As soon I came back, I heard that one year and three years Siblings have Covid. Of course, I am sad, and the reason I am telling you that how badly communication was done at the check out the place. All I asked her was I didn't need the money back, give me either a gift card or let me change the size of the clothes. Two ladies responded loudly, the baby had a Covid, and you bought it at the end of May??? Their response was thunderous and disappointed me; I was like, who are you, ladies, thank you for not responding as a human. I said I needed to see someone who could understand how Macy's employees treated me. Thank God Ingrid came and listened to the details with patience, and she is sorry that the baby is sick and hoping for her excellent recovery. I said I don't want my money back, and the clothes were on the same hangers with the price tags. I have other stuff to buy, but I decided not to shop at Macy's anymore. Ingrid apologized to other employees and asked me if I should buy more stuff, which I did. Again like to say thank you, Ingrid and Macy's are fortunate to have you as a team member. All we need is patience and humility to listen to each other. Thank you for reading this email, and hoping things will be better next time. Thanks read more

This place needs to hire people with proper hygiene - especially in the times of COVID. Was in the bathroom washing my hands and saw an employee come out of one of the stalls after using it and proceed right out the door - later saw the SAME employee behind the counter. I'm sorry but this is just gross and unacceptable considering this employee is handling merchandise all day long. Imagine if this was a restaurant.... read more

Men's section is a disaster. Selection is terrible. No idea why they even have one when the selection is this bad. They literally have 0 polos outside of their clearance section. Mind boggling. read more

How can you give a good yelp review to a store that does not answer their phone even after you have tried multiple times. I was shipped a coat...without the hood. This store supposedly has it in my size but I really don't want to drive in SF unless forced to. I just wanted to know if they had it. They did not answer the phone for Macy's customer service. They did not answer it for me. 40 min down the drain. I even tried another department. They did not answer either. Really there has got to be a better way. All i wanted was what I ordered. I will be really annoyed if I take the car out tomorrow and they never had it to begin with. read more

I don't normally write reviews on department stores but I was really impressed with customer service at the Serramonte Macy's. Dayvon (might be the manager) and another female assistant (wish I got her name) were so helpful, calm and patient, as they tried to problem solve my paper store credit from 2 years ago. Returns were quick and easy. Although it was bit of a wait, I can see both staff calling and discussing my situation and both remained friendly and helpful. I was very pleased with the outcome and just wanted to give credit to these two incredible staff. Thank you! read more

Andrea from Lancome went over and beyond! She is passionate about what she does and Andrea has a great deal of patience! What a great salesperson! giving her 5 stars for the services rendered to me! She is a gem to Macys and she deserves a raise! read more

This lady is very rude, she is in the makeup department of Estee Lauder. When I wanted to ask her a question, she saw me looking at her and pretended not to see it. Later, a guest wanted to ask her a question, but she also ignored it. Did she really come to work, didn't she know that she was in the service industry? this attitude... read more

Macy's - Department Stores Near Me - Daly City, California

Came in looking for a specific wine-colored buffalo plaid suit. Online - they only have the vest in said suit in XXL, so I had hoped possibly of snagging it at the brick-and-mortar. As my friend put it: this store looks like it hasn't cleaned up since Black Friday. Clothes are haphazardly thrown everywhere, which honestly speaks as much to me about the clientele as it does the management here. I found one employee futzing on an iPad; It felt almost weird asking her a question since I wasn't certain she worked there. Eventually I did come across the suit. The pants were on a mannequin and the jacket in a completely different location...only one of each, in the wrong size, and cheap quality. Hard to imagine how these stores stay in business. I make apparel, so I want to see them succeed. But this was a disappointing visit, to say the least. read more

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This place has just been getting worse and worse. I rarely go to this location anymore. Lines are long and slow employees when it matters the most. When it's dead-it's really dead and you can rarely find a worker, let alone one to help you. Surprised it's still standing, especially being an anchor store. I went in to make a return on a cosmetic/perfume item and one lady sent me to another lady and back. It seemed like most of them just didn't want to help at all. Eventually I saw a manager who told me that they will not return it for me because it has been over 30 days. I told him the return policy says 180 days. He said no, it's 30 days and has been like that for over 25 years. I was really surprised because I've never heard or read that anywhere. I told him that's news to me and went on my way. Went to my car and pulled up the applicable "exceptions policy" - lo and behold 180 days. He lied to my face, authoritatively. Basically lectured and patronized me. Just not worth it to go back in. Will continue to avoid this place at all costs. P.S. One employee thinks 180 days is 3 months. ‍:/ read more

Macy's - Does not say it needs to be returned within 30 days. - Department Stores Near Me - Daly City, California

I typically don't shop at Macy's anymore, but I walk through it all the time to get to the mall. On this day I walked through and saw a rather interesting shirt that I just had to have. I was looking around for more, but came to the realization that the last one was on the mannequin and just so happen to be my size. I patiently waited in line and after 15 minutes of waiting for my queue in the line I asked the salesperson that the shirt on the mannequin is the last and is my size which I would definitely like to buy. The lady told be she could not sell it to me because the people who were specialized to take it off the mannequin were not in. I asked if I could take it off myself and she said "no" Ok fair enough. I walked to another counter and asked another salesperson if I could talk to a manager in charge I regards to buying the shirt. She got a hold of a Frank who she asked and that was it. She told be that only that specialized team could take it off and I should come back tomorrow to get it. I asked if I could provide my name so I can reserve it when it comes off since I go back to work tomorrow. She said "no". Ok so now I will tell you why I am highly upset and will be contacting Macy's on an escalated scale. In this economic climate can you afford to disappoint customers? I get that it only a $30 dollar item, but every dollar counts. It's bust-form mannequin you can easily take off the shirt and pin another damn one on. I know this because I worked at a Macy's in college. I didn't need specialized training I just had common sense. And why didn't Frank have the decency to come talk to me himself instead of having the saleslady be the bearer of bad news? You could have got the shirt for me . You could have spoke to me personally as a leader to give me some kind of reasoning or assurance. I didn't get any of that. I just wanted to buy a shirt which I ended up getting online instead from a competitor. I'm speaking to your Store Manager tomorrow. Macy's closed 125 stores this year. Your NPM for the qtr is down -11.56% Every customer counts... read more

Macy's - What kind of training is needed to remove this shirt from the form? - Department Stores Near Me - Daly City, California

Credit department gave us credit and refused to let us use it because we planned to use almost all of it for a new couch. We had to go to the store twice to make this transaction happen and even then they almost told us to return on Tuesday after the Memorial Day holiday. The salesman was on the Macys phone with his credit dept and I called from my cell, got a different agent and they let the transaction go through. News flash: people take credit out to make large item purchases. If it was fraudulent, I wouldn't return the next day to get caught! Very disappointing and wasted 3 to 4 hours of my time. On a side note, the salesperson, Craig, was amazing and I would 100% recommend him. read more

My wife and I wanted to buy shoes in the shoe department. There were two guys behind the counter serving customers. When we approached them to bring us the shoes of the right size, one of them said that his shift ended in 10 minutes and that he could not serve us. When we approached another guy at the counter, he said that this is not part of his job. We were ready to buy expensive shoes, to pay money. But apparently this store doesn't give a damn about customers and they probably don't need profit if they keep such sellers. read more

After all the complaints I made, I finally can say that I came across an associate that provided great customer service with a smile. I came in to pick up an order and Ashley knew exactly what to do to accommodate a customer who had negative experiences with Macy's. The computer was not acting properly. She explained the situation and remained calm. While doing this, she resolved the problem and still did it with a smile. I hope that her positive attitude is contagious enough to pass on to the other associates. read more