Love Marshall's but they need to do something about the wait time in line, it's ridiculous. I've been in line for 25 minutes. This one customer has been at the register for 10 minutes plus now. What is going on, they need to start hiring younger people again. read more

These restrooms smell bad. In the store could use some organization. There is stuff everywhere. Also on the weekends, the dressing room line is always long so be ready for a way to trial on anything. read more

Marshalls - Restrooms are in front of the store - Department Stores Near Me - Colma, California

God I love Marshalls and can shop here every week. even just to look and not buy. there's a thrill to browsing the treasures and you dont know what you will find. some days nothing, some days really cool stuff you didn't think you wanted/needed. ah it's dangerous. inventory changes quick. more to see. read more

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I practically STOPPED shopping at Marshall's this past year due to the super long lines/wait time. Yesterday I thought I'd give it one more shot and literally walked out when I saw the super long line (as usual) with only 3/4 clerks working the registers. I like their stuff but the ridiculously long lines are NOT WORTH the LONG WAIT. Hire more people Marshalls!! read more

I had to wait quite a while to get someone to open up the skincare cabinet to get a shiseido cream. I had to press the blue button for help like four times and nothing. I even told the lady at the dressing room, but it didn't look like she could do anything. My husband was already in line at the cashier and had to end up telling the cashier at the front to get someone to open the skincare cabinet for me as he was ready to pay for his items that he was shopping for and was just waiting for me. I finally heard someone on the intercom asking for help in the skincare and I finally found someone to open the cabinet to get the item and I ran to the cashier where my husband was to pay. This was my first time experiencing this at a Marshall. I never had a problem getting someone to open the skincare cabinet for me at other Marshall locations. Please do better when you see someone press the call button or have the dressing room lady have the ability to call someone? Or train her? She told me she didn't have a key, but couldn't she call someone for help? She even saw me standing there waiting. I was not happy. Thank goodness for my husband waiting in line to ask the cashier as I would have probably waited longer and forget this store. Store manager, please do better and educate your employees on the process of asking for help even if is someone that doesn't handle the skincare cabinet, can the person at least call for help or do something instead of just staring out. The rating I have is for the service. I like the items at Marshalls as it is of great value, but service makes a difference at which store I would return. I am not sure if I would return to this location. read more

The store it self is great but this store was so filthy stuff everywhere spilled stuff on the floor by the checkout the bathrooms we're discussing never again will I go there ! read more

I found (more than) just what I was looking for! Decided to spend the day with a little retail therapy and I'm very happy I ended up here. I found a desk chair replacement that I've been searching for, for what feels like forever. It was a reasonable price, great size, lovely texture and color, and very sturdy. Last one on display-- I knew I had to have it. Except, does it come apart? How do I fit this in my sedan? The manager appeared and immediately offered to either hold the item for me to pick up the next day OR load it into my car himself. I was prepared to return for the item the following day and making arrangements while in line when the manager, Roger (I think that's his name), surprised me on my way out the door, offering again to help me get it home today. He walked a good distance to my vehicle and was careful with the item, though it had wheels, he was sure to keep it in great condition. I was amazed it fit with the limited space! Janice at the register was very meticulous and thoughtful, I appreciated interacting with her. She was very informative and kind. "A leader is one who knows the way, goes the way, and shows the way" When lines are long, the staff and variety of items at this location make it worth returning to! read more

Marshalls - New favorite piece of furniture I own - Department Stores Near Me - Colma, California

I came in yesterday to get some hair stuff, and browses around. I needed up finding some decent things. I went to the fitting room to try on some stuff and there were two workers there very kind they were clearly working doing their job and chatting, when I believe the manager. Ones over in a big huff and says "do I need to f**king separate you two or can you guys actually work together?" Then he walks away in a huff before either one of them can say anything, they were just stunned and so was I. no manager should ever speak to there employees like that (you work at Marshall's it's not that serious) especially young ladies who were actively doing there job. This manager had blond hair that looked a bit white, glasses and was a male with a button up short sleeve collar shirt. I then went to checkout and I had a few clearance items with the yellow tags and that girl that was helping me checkout kept on examining all Of the yellow tagged items that I had to see if she could pull them off even though all of the tags matched she pulled one off and grabbed this same manager to tell him and he stood behind her as she scanned a few more items, as if I switched the tags?? Very rudely mind you I was buying a lot of items that were marked at regular price and sale price. I was at the checkout stand for at least 10 minutes while they checked everything, the line was already long enough then this?? Completely unacceptable, it is not my fault people switch tags but to make me wait there as she scanned all the items and checking all the tags when it was only one item and I was still fine with paying for it at its regular price is very unacceptable. I don't think I will be returning here it's not a friendly environment, be prepared to be drenched in sweat by the time your done shopping and to be breathing out of your mouth the whole time, it smells horribly in the store as well. This store needs a lot of fixing and so does the staff, it is not welcoming at all. read more

It was shocking to see how this Marshalls location has devolved. I've been browsing/sometimes shopping here for years. It used to be very organized and neat. Nowadays there seems to be too many items of lower quality squashed together. Especially right now as they're in the midst of a 'clearance sale' where they've got racks upon racks of leftover clothing to about 1/4 of the store. read more

This place is a joke. DO NOT ENTER. They sold me an item and I went to return. They denied the return after waiting in line for a looong time because they mislabeled the item. Umm what does that have to do with me. Customer is always wrong here. read more

Availability of products I was looking for. and not so many people at the time of week

Clean store, good selection, nice employees, Plenty of parking. Angie our cashier was spectacular. She was professional, personable, and represented Marshall's well We live across the bay and happen to be in the area for something other then shopping but happen to stop in. I can't stress enough that Angie was a pleasure to meet and we will make the trip across the bay to shop here because of her. read more

I came in to find some candles, and a few other things. Naturally I love going to Marshalls, TX Max, Ross, etc - but my visit today wasn't all that great. There was a long wait, it was a bit much. I feel the service was seriously lacking. They have good deals, I'll admit to that. But the service was just meh today. Not sure if I'll come back to this specific location read more

Easy & plentiful parking. This store is clean and organized. If there's a long line, they staff the registers accordingly. I've been in a line behind 20 plus customers and they processed everyone very quickly, really quite amazing. The staff is friendly as well. This is low stress shopping at it's best! read more

Marshall's, a perfect place to get cheap items for any of your needs. Out of all the discount stores that exist (Ross, Burlington, TJ Max), I feel as though Marshall's is the best out of the bunch in my opinion. Every Marshall's that I've visited has been well stocked with so many selections of clothing, accessories, beauty essentials, shoes, and home decor. Not to mention it's always pretty well maintained and clean. This Marshall's is definitely no different. Located in Colma, just by Old Navy and Home Depot Pro, it has a decent size parking lot and great location nearby many stores for the convenience. The ambiance and atmosphere of this Marshall's is great. The layout of all items are organized and easy to spot. You will not have a problem locating any of the things you need. As soon as you come in every aisle and section is well managed that you can easily find the section you are looking for. Discount stores are notorious for not having enough stock, but this Marshall's is an exception. Their clothing selection for men and women are amazing! I always find great clothing items here for me. They have a great selection of jackets, work out clothes, jeans, and shirts. The shoe selection is also great, stocked with sneakers, dress shoes, or seasonal shoes. The beauty section for facial wipes, spray mist, or even make up accessory are endless. Who needs to go to Ulta for those expensive sponges, or make up wipes when you have this store across? I also love their stock of luggages and bags for men. Usually it's hard to find bags for men, but their choices are endless. The service is ok. It's definitely better than your average Ross, but it's not the best. You can't really find anyone on the sales floor to help you. But from my experience, the cashiers are friendly. The only con is that the line does get backed up frequently with only 2 or 3 cashiers. Overall, a great discount stores to shop in. Well stocked and organized with cheap options for any of your essentials. read more

I love Marshall's and got hooked on it ever since I saw Youtuber's hype Marshall's and its sister stores like TJ MAXX, HomeGoods, etc. great prices on brand name items. This Marshall's location is decently big and a lot of parking spaces around it. I always love heading to the makeup/pampering area because they have a lot of high end makeup for such a discounted price. You can find brands like Too Faced, Anastasia Beverly Hills, Bare Minerals, BH Cosmetics, Peter Thomas Roth Skin scare.... etc it is endless. Keep in mind that Marshalls stocks up random items and can be hit or miss! You literally can find brand name items for bags, clothing, shoes etc. Even non brand name items are very nice and have great quality. The house appliances are very cute and perfect to decorate your house. I appreciate the cashier registers always being open keeping the line going. read more

I can't believe this is my first time here. I'm a huge fan of a store called Home Goods, which is owned by Marshall's. If you haven't been to one before, imagine the Nordstrom Rack of Bed Bath and Beyonds. Great quality products that you'd find at a department store home section but at a fraction of the price. They also have clothing and other things that you would find at Marshall's with a large home good section at the back of the store. Worth a visit. read more

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Forever my favorite Marshalls! This location has a very large selection of clothing, shoes, bags, home decor, pet apparel, and the list goes on and on! I always find really cute clothes here (compared to other Marshalls locations). This location also has awesome staff! Matt D. provided awesome, friendly service and I appreciated it! Being nice goes a long way! Thanks Marshalls for all the cute and affordable finds! read more

I hate this store i went to the store and I thought I bought a mousse for hair and then when I went home a few days later I was wondering where my mousse was so I was on a m to go find it intill I checked out the recit and it was there. I'm so mad right now uhhhh read more

I do not see the SA clean the credit card display screen after customer use. I refused to click the screen options with my bare finger and the SA got upset with ME because I requested she clean it before use. read more

I had been stalking Marshall's online site to see when they would be opening again. I got tired and lost track because what is the point of browsing when you can't buy. So I got my Marshall's fix this past weekend. I chose a time that was supposedly a slow time of day. I walked right in without waiting in a line. I went inside and there were a lot of people. I went straight for beauty products of course - skincare and hand creams. I've been washing my hands a lot and my hands are dry. I've gone through several tubes already and needed to re-stock with something other than drug store brands. I find interesting things at this store and it takes patience and luck to find little treasures. On this shopping trip I found a full size Crabtree & Evelyn hand cream for $6.99 and another hand cream for $3.99. I see smaller name brands/spa brands here sometimes so it's exciting to try something new. I got a few things for my kids to keep them entertained. They were stocked up with Mellissa & Doug activity sets at $4.99/each. Ok, for the downside. When I had my stuff in hand to pay. I didn't realize that the line would be all the way to the back of the store. I was naive and hopeful that the line would be short. At last, it was a 45-minute wait plus a 15-minute scouting trip for a total of an hour. I think I've had to wait in so many lines now that I'm more patient and determined. When I got to the register it was a different set-up. Each cash register has the transparent barrier in front of the cashier and privacy barriers between customers/stations. I asked the cashier if waits have been this long since they re-opened and she said I waited an average time of 45 minutes. While people had waited 1-2 hours to get in and then another hour to pay. read more

I like this store they are fast! no line at all. This Marshall's has a lot of inventory I wish San Bruno Marshall's was like this one in colma. The employees are great! shoutout to neilo he was awesome! read more

Sandals needed - wedge type . Not a good selection.I noticed that many of the sandals were totally flat, no arch and no good rubber bottoms to keep you from sliding. The best sandals feel good on your feet and look good too, and they are leather. Nobody really likes plastic as they soon find out it doesn't have the ability to stretch and often can't be broken into, but will certainly get overly hot and cause blisters which we know are painful. I was looking for wedges as that little heel has a better sole and traction. But there wasn't even one wedge that I could try on that had a small heel. There were a few pair that were about 4-1/2 feet inches tall. Much too high for me! read more

I prefer coming to this Marshall's in Colma Center over the location in San Bruno! I feel like this location is cleaner and more organized than the San Bruno location, with a larger selection of items. The line at this location also goes by pretty fast and the employees are friendly. I love coming here to buy nail polish because they sell OPI for only $3.99 and they usually have a pretty good selection. read more

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The Filipino lady working the dressing room on 3/22 in the afternoon has no manners. How are you working retail customer service and you're that rude? I said hello to her she says "JUST PUT IT ON THE RACK" like she was angry. Then when leaving we said thank you and she said "JUST LEAVE IT THERE". I was having a great day shopping with my mother until coming to this store. read more

Bought a pair of headphones earlier around 5. Opened the package & brought them with me somewhere. Tried them on & only one of the buds worked & the sound was super muffled. Came to the store around 9:10 with the product and my receipt and the manager MARK refused to take it back even though I had the receipt and the product clearly looked brand new. It's literally just $6 but his attitude was so rude & pissed me off. I told him if I drive back tomorrow with the package he better return the product or else. I also bought other headphones & made them open the product & let me check to make sure it works. Ended up leaving the trash on the register to match their trash a** attitudes. Listen Mark, it's great you take your job extremely seriously as a manager at Marshall's lol, but take the stick out your a** for gods sake bro....that stress can't be good for you lol. read more

I love and live for Marshall's! I come here mainly for the fashion designer clothes but on some occasions I'll find hot ticket items like imported chocolates, spices, dressings, and kitchen essentials like i did today. It's nicely organized and easy to find items. read more

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Disgustingly horrible. It was doing well as I entered the store while I was in need of assistance by a floor employee, at the women's area.. he was pulled away from further assisting my needs for a while incompleting the task of customer service because of a tall, tattooed, pink polo shirt with white/beige pants guy who was disrespectfully telling him to follow him. I did not get the answer of my concern which is a bad customer service due to that pink shirt guy and i ended with just barely buying what I needed. I like Marshalls, I rarely shop there. And when I do, the supervisors/managers seems to disrespect their per employees! Thanks to the pink shirt guy, i barely got what I needed! just horrible customer service for a boss! read more

Disgusting manager, I think ANA-ROSA! What a bitc..! She was coercing me to accept a gift card instead of cash I had paid for merchandise less than a week before!! read more

Back open since shelter in place, I called and they close at 7pm, I check on google and it states they close at 7pm. I pull up to the front of the store where there was about 5 separate groups/people waiting in line and two "security" guards and at 545pm the guards said they were closed. Totally confused bc I just called the store to confirm their closing time! Boy! You dont know what I can do in an hour of shopping! I guess the way he said that they were closed with such attitude made it worse. #annoyed. read more

10/2/07 Update Am bumping this up to 4 stars for their cheap linens! They carry hand towels for 99 cents each. You can't find this anywhere else. Great selection to boot. ------- I found a pair of Stride Rite sneakers for my kid for the bargain basement price of $14.99 here. Prior to that, I found a pair of canvas sneakers (pre walker) for my kid for under $10. I got a lot of compliments for those cheap sneakers. The store is kind of messy. You have to spend some time to pick through the junk. When it's in stock, I still buy my pantyhose here (not gonna pay $10+ at Macy's for something that will break!). Lines may be long but they aren't as ginormous and headache inducing as Ross.' It's also helpful that they have a next customer at register # sign at the counter. It spares you from doing the left and right head shake to see which counter is open. read more

OK....I know it can get a bit cray-cray when shopping during the holidays but this Marshall's was nuts. I was sweating up in there. I found a TALL Apothecary Jar for $24.99!! (The jar was half the size of me and I'm only 5'2"). I've been DYING to own one so I can stuff Christmas balls in them! I need not look further!! I can check this off my want list! WOOT WOOT! read more

Came here twice this last week and found some awesome stuff. They have a pretty good selection of everything. They have plenty of journals, baskets, pots and pans and other cookware. They have a huge selection of women's and men's clothing and an excessive amount of women's shoes. I'd say this is a pretty decent sized Marshall's and so far one of the best I've seen in the area. Also the staff is very friendly and the lines are never long. I highly recommend coming here before spending loads of money at the mall. 2 thumbs up for Marshall's!!! read more

I can never kind anything in it's proper place here. I do not understand this madness here. It will wait to come here for a periods at a time. Usually I come every 4 months or so and it is always the same. I just cannot wrap my head around the chaos of this store. I will find women's clothes in the men's sections. Clothes just tossed everywhere and anywhere. Clothes will be on the floor, halfway on a hanger, over in the shoes section!!! Trying to find specific items in just difficult. I always say I am done with this place and then I give it another chance but every time I come back I deal with the same crap. Clothes everywhere. It is seems like this place is deliberating trying to drive me crazy. Like a tornado comes in right before I get here and throws all the clothes around here. Even getting some assistance here is crazy. I had called out to an associate to get help and she looked RIGHT AT ME and then waited to say, "Sir..oh...hold on...what can I help you with....hmmm.....oh, I have to get someone else to help you". I could not even tell her what I needed help because she had something else to do...how does that work and how does that make sense!!!!! I am just highly annoyed with this place. I cannot take this kind of customer service or mess. The relationship with this place and myself is OVER. They get the 3 stars for having clothes and lots of registers but the rest is just a load of CRAP. Happy shopping to all you other loyal customers!!! read more

This Marshalls is very organized. Everything was so easy to find. They really had some great trendy wear. That's cool. Everything that's in style now, is here. The home section was looking right. Beautiful color comforters and linens to brighten your place read more

Marshalls - Palazzo pants - Department Stores Near Me - Colma, California

Be EXTRA careful of what you're paying for your item, this place is a rip off......perhaps I should say false advertisement. Prices shows as $26.99, it scanned to be $29.99. The supervisor came and explain that this item was misplaced..... Okay, I can understand one item misplaced, but come on, it's the whole shelf. read more

Marshalls - Please be EXTRA careful of what you're paying. False advertising, price showing $26.99 but scanned to be $29.99 - Department Stores Near Me - Colma, California

No sitting/waiting for husbands! Not everybody shops; some of us just accompany our wives or partners while they roam the topsy turvy and tight aisles of Marshalls. Sometimes, we just want to rest our tired old legs while we wait for our wives on those long cashier lines. So i asked the manager "where is the husband's chair/ waiting area?" Apparently, it is company policy not to provide any sitting areas in the store. I guess my wife will have to shop without me next time; if she doesn't find a more accomodating store! read more

Wow I'm really impressed with this store. I came here looking for baby clothes, and I found lots of brand names at GREAT prices! Besides carters that you can find anywhere, they carry high-end baby clothes that you find at Nordstrom and other more high end department stores. I'm definitely a fan, we'll be checking the store every once in a while for their new stocks. I live in San Francisco and have been to the downtown Marshals, this one is definitely cleaner and more airy. read more

What's my beef on great customer service? A lot. I particularly think the best ad a retail store can give to consumers is good customer service. This would change my view on how messy or how unorganized is their baby section and I would even forget that their shoe section screams " I need a makeover!" I will as long as the customer relation skills are good. Overview..... I purchased a strappy pair of sandals at this location and after 2 days decided it didn't match the dress I've been planning to wear. Since, my schedule's a mess, Dida volunteered out of the goodness of his heart to return the item for me. I was pretty happy about it since I figured there wouldn't be problems, I gave Dida the receipt and I paid with a debit card so I expect cash back. After being in line for 17 minutes, Dida called me on the phone and told me he got a Marshalls gift card because he didn't have my card with him and the lady said she cannot give cash back. I was fuming mad and told him, I will go and settle everything, no problem. The Confrontation.... Enter moi, waited in line for 10 minutes. Here's this lady NENITA asking me "Are you returning something?" I told her I just have a question about a return that was done earlier, explained that I did the purchase with my debit card 2 days ago and a Return Card was given which I do not want since I want my money back. This lady NENITA then said, "we'll I asked your husband if he has your card or not , I cannot give him cash back , that;s why I gave the return card." Blood started to rush up my veins when GARY who I believe was a Manager overheard the conversation and told me in an unprofessional manner ( Didn't even look at me) said, I cannot redo the transaction, I cannot reverse the transaction. And the defensive cashier NENITA said we'll I told you husband blah blah blah blah..... I was so mad I want to shove the gift card inside her mouth! The Result.... We'll they won.... I had to curse and they got me fuming mad up to now! What's up with customer service nowadays? If they had explained nicely and professionally then I would have calmed down. We'll I guess Marshalls will be in my X-List.... Good Riddance! read more

This store needs to have more than two registers working at a time, especially when the line is 20 deep. It took me 45 minutes to work my way thru the line...for only 2 items. Very disappointed to wait so long, but I wanted the two items I found. However, this will more than likely be the last time I shop at this location, as the San Bruno store has 4-5 cashiers working at all times. I hope this review helps at least one other shopper. read more