I like this Costco better than the Airport Costco because the workers are generally nicer here and not as slow as Airport location. The aisles are usually clean and stocked up in the mornings. Some of the produce is hit or miss. The meat dept usually has good stock of everything. read more

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We are regular Costco members and were unaware that entry was restricted until 10 AM. We arrived at 9:35 AM, but the employee at the entrance refused to let us in. I understand he was following the rules, but I believe good customer service also means showing some understanding and flexibility. He could have kindly allowed us in this one time and reminded us of the 10 AM policy for future visits. We had an appointment and couldn't wait another 25 minutes, so we had to leave. I understand Costco has policies, but treating loyal customers with kindness and consideration is just as important. Unfortunately, this experience was disappointing. read more

This location is intensely crowded, both in the parking lot and inside. Lots of people and carts walking into each other. Annoyingly crowded. Costco stuff is great of course and good prices Parking lot is a mad frenzy with frustrated drivers. Also, true story. Customer's Cars have been broken into and stolen right off the parking lot, in the daytime. Not Costco's fault of course. But just sharing, I was there when it happened read more

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Costco is a warehouse No one should expect service manner and respect from Costco how they treat the older people which is ridiculous, they think they're top of the world All the old people in the world deserve love and respect Robert from customer service, he's absolutely horrible the lady who he yelled at didn't says anything, I am a shame of him , read more

Costco - Wholesale Stores Near Me - South San Francisco, California

RE: CAR KEY EXPRESS Event at Costco 1600 ECR KUDOS, YEA, THANK God! For Car Key Express Event now at 1600 ECR until next Sunday. I happened to read about CKE yesterday and came by today to ask about it. Lo, and behold, they were starting their event TODAY! CKE people are cheerful, kind, knowledgeable and totally awesome when you walk up to their mobile van unit. Replaced a key fob combo for an older car. Dealers are outrageously expensive. Checked pricing with a few local locksmiths who handled these car fobs, pricing $350+. Still better than a dealer but thought I'd check out CKE since they were due to be at 1600 ECR. There can be wait if CKE doesn't have your particular key fob in stock. But I was LUCKY!!!! CKE was able to handle my car key replacement same day while I waited. You take a CKE QR code pass inside Costco to pay. You take your receipt back out to CKE then you wait. Arrived from start to finish was less than 20 minutes! Maybe less but definitely done while waiting. The killer price was $139!!!!!!! Thank you CAR KEY EXPRESS! You made my day better!!!! read more

Me likey. Cheap stuff, lots of selection. Quality service and returns department. Great discount outlet for families, I mean one could argue that shopping here can be a fun date idea cause Costco keeps the cost low~ Costco food is cheap and delicious. My neighbor always brings me here to help her with her house chores. I'm like free labor XD Highly recommend with my utmost respectful regards. read more

Costco - Wholesale Stores Near Me - South San Francisco, California

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Good Location. Of course it's just like any other Costco. I have what you need and the lines move very fast. There is great customer service here as well. read more

This Costco is chaotic. Your attention span will be tested and even then, things will still get out of hand. The parking is tighter than most other Costcos. Families will often times walk right behind your car with their kids and/or shopping cart as you are backing out. And people absolutely do not yield for cars and pretty much will walk right in front of your car. My husband was pumping air here on the car when a lady in her blue vw golf parked and almost hit him. She parked so crooked that he was triangled in as he was putting air into the tire. She didn't even say sorry until he knocked on her car window. The food selection is standard here. The great thing is that gas is cheaper here. With the sheer chaos though for Costco shopping I would steer from this one. Sigh no hard feelings Costco, I love you! read more

The staff from the food court need to learn to handle customer needs people with Diabetic.. im about to pass out due to my sugar , i even show my sensor that my sugar drop to 42 , im just asking for half a cup of regular soda ... the lady from the counter and the supervisor told me to buy first the soda before they gave me a cup , ill just need it so badly I coundnt even walk im leaning in the wall, and they still need me to go to the counter and pay This is EMERGENCY read more

Review is a shoutout to Costco for their electric scooters made available as a first come first served for customers with limited mobility. On crutches recently and the scooters were so helpful and easy to navigate. There is a large wire basket in the front for your goods, and when you pay, you roll up behind the cashier. I could even scooter into the bathroom. Thank you to Costco staff for being compassionate. I have a newfound appreciation for disability design and consideration. read more

I pretty much like this Costco except for the people that work at membership. They can be kind of rude and gossipy behind the counter and they can be extremely unhelpful. Aside from that, this Costco usually has a lot of stuff available, and the prices are good especially on the clothes. Always good prices at the food court too. The food court people are super nice. read more

Recently Costco made it so Gold members can only come in 1/2 an hour after they open. It was insane today a week before Thanksgiving. The parking lot was full when they opened. Hot dog and a soda remains $1.50. read more

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I came here today to refill a prescription, and received exceptional customer service. Was assisted by team member stationed at the Member Services desk. A young lady with the most lovely aesthetic, named Athena. She was particularly worthy of highlighting in this here review. I want to thank her for being attentive and forthright. Giving me sincere suggestions, free of blatant judgement. All to ultimately ensure that I can receive the most out of the benefits and terrific perks that are readily available to each paying Costco member. I will take heed and follow her verbal instructions. There was a slight issue with me refilling my medication at the pharmacy, but it was taken care of without difficulty. The pricing of the prescription refill was unexpectedly upped. I appreciate the fairness/patience that was shown to me today. Coming from the Pharmacy technicians and (especially) Athena. Was thankful to have not walked out of the store with a sour taste in my mouth and aggravation. That matters. Thanking you all, ever so kindly. read more

I mostly shopped at this Costco location as it is the nearest to my home. However, my customer experience at this location has been, by far, the WORST! I'm sure you'll all agree that Costco online offers great deals on good quality jewelry and, therefore, when I wanted to upgrade my beat up diamond engagement ring, Costco is the first place I looked. I found a gorgeous platinum setting diamond solitaire for $13k, my hubby agreed to the purchase & we bought it. It arrived within 2 days. I tried it on & realized the size of the solitaire did not flatter my rather pudgy finger. So I put in our safe thinking I would return it & literally (yes.... blame it on aging, I suppose) forgot all about it!! I consistently get emails from Costco on offers & approx 10 months later, in one of these emails, I saw the exact same ring priced at $9.5k, $3.5k less than I had paid for it!! So I took my ring in its original packing with the tag still on to Costco at 1600 El Camino Real. Because it was such a high priced item the store staff had to call out a manager to authorize the return. Said manager was one of the biggest bigots I had ever encountered in my life!!! He asked me why I was returning the ring & I said I had changed my mind, seen the lowered price & could use the money I save for something else. He told me it was past the return window just as an Asian couple next to me were returning a vacuum, after 6 months, with the dirt collected still inside the canister!!!' I said the ring was unused still with its tag &, aside from trying it in once, I had never used it. And yet Costco would accept a return of a used dirty vacuum & not the ring? He told me that was a different case as it was not as "high priced" as the item I wanted to return. He berated me for "using Costco as a convenience", ranted on for a few minutes throwing in some suggestive racial slurs for good measure & made it sound like I was a low category criminal trying to work the system. After being publicly humiliated by him, he told me that he would agree to refunding me the current price of the ring which was $3.5k LESS than I had paid. I asked him to explain why I should be losing money & he told me that was the best he could do. So I told him I'll keep the ring. I went back home, called Costco customer service on the phone & explained my indignation at the unnecessary humiliation I faced at the hands of the so-called manager at 1600 El Camino. The Costco phone rep was super nice & suggested I process the return at another Costco location. So I went over to the location at 451 S. Airport Blvd & was treated with the respect that I believe ALL customers, irrespective of their ethnicity or circumstance, should be treated. I returned the ring for store credit & was able to purchase a bigger solitaire for the same price. Still a huge Costco fan & will continue to patronize the establishment. My advice to the El Camino branch would be firstly to hire staff that are customer service oriented & not on power trips. Also to train their staff, especially managers, on cultural sensitivity!! read more

It's my first time seeing Costco sell flowering peach (peach blossoms), and it's only $33.99. I usually buy them from Chinese grocery stores or markets, where the price ranges from $38 to $68 or even $88, depending on the size. I'm so happy with this purchase and I'm ready for Lunar New Year. :) read more

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Clean organized store BUT very crowded even on a Tuesday afternoon. No thanks. I won't renew my membership.

nice location to go to has everything that most costcos has and a little more. Usually I go to Business Costco because it's super busy in this location, Hard to find parking, guys here do not know how to drive their cart and I always see guys taking forever to make up their minds. The good things I mostly like in this location is it's near Serramonte or other places to go, the staff is very friendly, patient, and fast, there are times where I see people come in with 2 full carts and are done in less than 5 minutes. Also I see a guys make staff return 10 items and only buy 1 thing, Luckily the workers are fast to adapt and know what to do already. Another good thing I like is they have more stock and selections than the costco airport and harrison locations. The food court is ok plenty of ways to order, though it's always faster to use the self kiosk or order at the front registers first, Especially if you just ordering hotdogs or anything not whole pizzas you should have your food ready in minutes even if it's lunch time. Every time I come here busy or no busy I still get my 3 hot dogs, 3 sodas and chicken salad in minutes even after lining up. I just wish like everyone else the Whole COMBO PIZZA would make its return. When they took that off I stop buying pizzas from costco and this Calzón or Mini Me version the combo pizza won't make me satisfied. Come on guys every costco food review there's always guys asking to bring Whole Combo Pizza back. The calzone has the same pepperoni, salami, peppers, olives, mushrooms, sausage you find in combo. If you have to increase the price to 11$ or just 2 more people will still buy it. Compared to most pizza places or guys paying 30 to 50 for a large combo these days 11$, 13, or below 20$ is still not bad. Overall it's a ok location but there are some flaws like the bad cart drivers or people that just leave their cart in line and only order a chicken bake. Seriously, just leave your cart to the side wall and let your friend guard the cart while you wait in line. The sample lines are filled with guys taking too many samples, don't even buy the samples while they pig out, and be too cheap to buy a hotdog soda combo that cost only 2$ I don't care too much about that, but some guys are very rude and get super salty if they don't get a whole can of gatorade for free. I seen guys push and hurt kids over just samples of coffee that should not be happening at anytime and people like that should not be allowed in any costco. Still the staff is very nice, caring, and extremely fast to act and compensate to any situation, so it's not too bad Yah this food court is ok am able to grab my coke and hotdogs in a flash. Just read more

Costco - Food just Food yummy yum yum aha - Wholesale Stores Near Me - South San Francisco, California

Worst service! Really??? After spending $119 here, I asked for a water cup at the food court and he said I have to buy a soda cup to be able to get a cup to drink water from their faucet! Ridiculous answer for a 20+ yrs Costco Exe member!!!!! Very disappointed with that dude's response when I needed to take an urgent allergy pill which I just bought! I understand he's in a hurry to clean up but can't believe his AI style response instead of customer support when someone is needed. I wish there's a dislike and - score options on Yelp to give this dude's unwillingness to help! read more

Costco - $119 foods medicine snacks kitchen supplies - Wholesale Stores Near Me - South San Francisco, California

You should fire or change that female associate at the front of the store checking memberships. Instead of letting me go buy just a hot dog she makes my life difficult/waste my time getting a day pass. I already have my own Costco card but I happen to scan with mom's card while she was waiting in the car. My mom gave me her card and didn't want to go inside the store with me. That incompetent worker thinks I'm a new customer without a membership. That encounter with that difficult employee change my mind with purchasing anything there! She should not waste Costco members time with scanning and entering the store. That woman doesn't know how to do her job. read more

I was blown away by the flowers I purchased from this Costco. Not just a great price but one whole month of blooms from my lovely bouquet! Thanks Costco really did get the most bang for my buck. read more

My experience with the food court was disappointingly subpar and inconsistent with other Costco food courts in the area. It was very busy during my visit, which I usually don't mind. But the staff at the food court's kitchen was unusually slow. The cup used for the ice cream was slightly narrower and smaller overall compared to other ice creams. I had ordered a vanilla ice cream chocolate sundae. Instead, what I experienced, was this: The staff member did not use any chocolate sauce initially. They filled up the soda cup with the vanilla soft serve ice cream, then they came back to read my receipt again, then went back to the machine and lightly pressed the chocolate sauce pump and accidentally dipped my ice cream into the pump, then, as if this wasn't enough, they accidentally spilled some of that chocolate sauce by pulling the ice cream off too early, so my cup itself also had chocolate sauce dripping down all around by the order was finished (they did try to wipe the cup before giving my order though which is a plus). I had received about or less than a teaspoon of chocolate sauce. Additionally, there were no spoons, forks, or plastic knives. I had to ask other staff to provide a spoon. This is subpar, strange, and very unusual for a Costco food court. However, I still believe that it can improve and be a great food court. Overall, I think it is an okay location. The store itself was clean and well stocked and organized. I also found some interesting selections at the warehouse itself. read more

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Clean warehouse. The lady selling sunglasses when you first walk inside wasn't very friendly. Not one word to us. It wasn't busy. She just lost a customer because we were ready to purchase a few pairs of glasses. Oh well. Friendly at the check out. No problems. read more

Although it could be hard to find a parking spot and traffic can be jammed, shopping at Costco is always worth the trip for their good deals and cheapest gas. This is my favorite Costco, I just hope they start ordering more Boy clothes options because it varies from one to two choices per size and for 10/12 big boy, while the Girl clothes selection has so many more options available in all sizes. read more

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Was here yesterday and it was busy as ever. Had the pleasure of interacting with Nassar (I'm hoping I spelled his name correctly) at the Costco returns. Very pleasant and friendly guy. Showed my little one a lot of love. His customer service makes me want to keep renewing our membership. read more

Costco - Wholesale Stores Near Me - South San Francisco, California

Nicholas from member services was rude and acts if he was the warehouse manager. He would be better off stocking the warehouse when paid members are not in the warehouse or collecting shopping carts and not speaking to people. read more

When considering a trip to get some healthy steps walking indoors as well as purchase gasoline for car, my astute cousin, read my mind and said "if you want to see a lot of "Asian things" you should go to the South San Francisco location. I often go to a Costco to get some healthy steps in, walking all the aisles and I was especially looking forward to this visit. South San Francisco Costco did not disappoint. Besides being able to fill gasoline and check tires in their self serve area, was wowed by the vast selection of treasures in warehouse. When I got inside I was impressed that their chilled protein section had roast duck! Not sure how good it could be and wasn't prepared to get any items needing refrigeration so had to pass on that. Then I got to the shelf life section and now I needed a wagon! Found my favorite Chi Forest soda combo with four flavors: lychee, white peach, grape and orange. At 16.99 for 24 cans makes that less than a dollar a can! Restaurants commonly selling @ $3 a can. Yep, one case in the cart. Had to get a case of the braised abalone in brown sauce. At only 26.99 for five cans ($5.40 a can) makes it a tasty and more than reasonable snack. Home sampling at its best. And then I saw the snack section from Hawaii taking a WHOLE row. Say what!?! Yep, I'll be back... for more "healthy walking" indoors. Hope it doesn't cost me too much next time! Hahah. read more

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Came in today with my mom and dad to return some coffee that we over purchased and buy more avocados and snacks. Standing outside the Return door, an employee was also standing outside. I asked her if she's also in line because I see a lot of customers inside turning into the return line. She answered me with attitude- Yeah, I'm in line am I not? Okay. Got it. Sorry I asked because I wanted to make sure I'm not just standing here or in the wrong line. read more

Parking is crazy here ALWAYS unless you come first thing in the morning. I recommend coming here by 8:30 to snag a good spot and might as well fill up your gas tank. It's either that or come when they're about to close because literally anytime in between the hours you will have a hard time finding a parking spot or driving and maneuvering around others safely. Besides the parking madness, the shopping inside here can be quite crowded too. There's a lot of good product and stock here so it makes sense why people come here. There's another Costco not too far from here at airport and it's much more spacious. Costco now scans your membership card at the entrance. You can't leave without spending over $100, or well I can't at least haha. There are still insanely great deals though. For example 24 pasture raised eggs for ~$8.69. Toddler clothes from Carter's brand is $12.99 for three pieces!! Another great deal is the avocado oil spray.. two pack and it's about $12. The hardest part for me is always staying away from the bakery section.. they bake the cookies fresh and it smells so good! read more

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Avoid this Costco on the weekends as it's an absolute zoo. Many road ragers upset about the parking situation (lot is almost always full) that then bring their lack of patience into the warehouse, which is packed with people and carts often making it challenging to get around. I don't see the appeal of this location - they have the same stuff at other Costco locations in the area and the wine selection here is one of the worst I've seen in any club. read more

This review is specifically for the membership services department. Eli and his colleagues were incredibly helpful in assisting me with my renewal and clearly explaining the various perks and benefits. Their service was remarkably prompt and efficient, and I couldn't be more pleased. Thank you again to the whole team! read more

I was at Costco at Camino Royale for tire change on 8/5/26.They texted me that car is ready. When I went there, the person at the counter told me to go to the car, Person for tire shop. I walked there and there was nobody and the car was locked. I walked back to tire center and asked the new person there the situation and told him to get the key from the guy who changed the tire. He was not helpful and told me to go to the garage myself and ask for it. I told him that I cannot go into garage and insisted he get the keys from the person in the garage . He was not happy but he went inside and got the keys. He almost threw the key at me. I asked him to bring the manager and I complained to him. He was not helpful and asked me whether he should slap the hands of those guys for obvious mistreatment. I think I had a very lousy service and the problems were the manager who did not train the employees well and the young employees were rude and clueless. The key was given to the personale at the tire center counter and it is not the responsibility of customer to go and chase the keys. Keys should be available at tire center counter Please rectify the problem and reprimand the clueless manager and the two persons working there on August 6, 2026 read more

Went for kiosk self pick up. Didn't realize there were two workers chit chatting while one was stocking it when I was picking up. The fat Filipino female worker most likely from optometry tells her co worker "let's see if he knows how to figure it out". For a customer service store, that was completely unnecessary to say in front of me and should've offered to help instead, but I figured it out on my own and wouldn't even want her help with that comment. I'm sure there are plenty of good workers here, but this person ruined this store's reputation. read more

LILY in the the rudest worker in Costco. First she asked the line if there were any full pizza orders and no one replied. She asked a second time and the customer said I have an order for a slice. LILY said whole pizza then turned to her co-workers and said "people don't listen" Then I asked for a 2 cups of onions to go with my 4 hot dogs. She said she didn't have any. I asked for 3 empty cups for matchup, mustard and relish as I was dropping this meal off to a senior home. LILY said she has no cups. I asked how could that be? LILY said "we ran out. Onions do run out" I walked away and saw a customer with hot dogs purchase and a cup of onions. I sent my husband to ask for the onions from another worker and he got them. LILY is prejudice against ASIAN FEMALES. It is a shame for her to be that way when it appears she has some Asian in herself. read more

The absolute WORST SERVICE. I went to the bakery area where they have all the baked goods out (ie muffins, cookies, etc) and everything was great, the sell by date was April 7,2026 I bought the muffins on April 3,2026 but on April 4,206 the next morning not even 24hrs later there was MOLD on multiple muffins. I took the muffins back to Costco and they REFUSED TO GIVE ME A REFUND. absolutely disgusting. i would not shop at this location. the treatment from this specific location is very unprofessional and unacceptable. read more

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Been coming here for YEARS. Every single time we come here we have this security guy following us GIRLS with his fake cart of stuff! It's super creepy and unpleasant to shop here when you have this guy following you as if we're thieves! We spend HUNDREDS of dollars here monthly! This does not happen at any other Costco! Management - please fix this harassment issue! read more

Costco - A "security" guy following us around every single time we shop here. Super creepy! - Wholesale Stores Near Me - South San Francisco, California

Tried Costco's cookie!! It was $2.49 for a warm chocolate chip cookie. It was so gooey in the middle and wasn't too sweet. Since I'm not a chocolate fan I just mainly ate the crust, my boyfriend finished the rest. Would I buy it again? Probably not. It was nothing to crazy but it was cool to try. ok I did not realize this thing was 750 calories. Definitely not getting it again LOL read more

Costco - Wholesale Stores Near Me - South San Francisco, California

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Terrible customer service. Called 3 days and for an hour. No response. And its selection for all the departments. Just needed an answer.

The Costco gas never disappoint me. Gas pump always clean and never broken. Gas prices are the cheapest in the Bay Area. There is a wait but not long. read more

Who doesn't love Costco? When they have sales, they have sales, lol. I feel Costco is the type of trip where you need patience for parking and time to not rush and look around. I think this year alone we have been here every week. One reason is eggs, and the other was the sale on spam. As a Filipino American, please believe I have no shame on saying my family not only likes to go here for our needs but for the door to door that gets sent to the Philippines. They always jump on the sales of spam, vitamins, vienna sausage, and the list goes on lol. My grandma used to love going here for the rotisserie chicken and the samples. She always had me do the math on items to see how cheap it really was. You can never go wrong with a hot dog or slice of pizza to end your journey of going up and down each aisle almost twice. I also highly recommend the double chocolate chunk cookie to reward yourself. Everyone needs their own cookie. I do not recommend sharing, lol. It's always chaotic here, and customer service with looking for something is a hit or miss. Hence, the reason for doubling back on an aisle you've already been to. When paying at the register, I feel those people are a little bit nicer and understanding. Some of the people that I've talked to, I often ask them how long you've been working here? The answer is always a minimum of 10 years, I feel. Leaving the store, where they check your receipt, is a hit or miss. Sometimes, you'll get that one person who accounts for each item on the receipt. When that happens, just pull your ears and say, "Woo Saa" Getting angry or yelling does not speed the process up. read more

Review for gas station experience: When I pulled up for gas yesterday around 7:30pm, I casually made my way over the speedbumps and pulled up to a pump. The experience was so stress free that it made me remember just how far this location had come from only having 2 pumps per side to now having 4 pumps per side, essentially doubling the volume of cars that can be serviced. This location is really clean and they do a good job at maintaing the pumps. Lines move fast because of the extra pumps so I can get in and out within 5 minutes or so. My only gripe about this Costco in general is that the two enterances and exits are one lane each so there can be traffic jams trying to get out of the parking lot. Gone are the days where I need to break into my rotisserie chicken or eat an apple while I wait in the gas line. Easy in, easy out - just the way it should be! read more