On May 5th rt around 5:55 p.m., I had one of the most unexpectedly heartwarming customer service experiences I can remember -- right at the checkout line. Daniello, my cashier, kept his lane open for me even after he had already closed it. Small gesture, big character. Then when I ran into trouble processing my credit cards for a simple hot dog combo, Linda -- the cashier assistant -- quietly offered to cover it herself. I'm someone who pays it forward for others regularly. To have it done for me, without hesitation, genuinely stopped me in my tracks. I asked to speak with a manager. Casey came over and, rather than just taking notes, shared my praise directly with Daniello and Linda right there on the spot. That kind of in-the-moment recognition shows real leadership. Three people. One visit. A reminder of why Costco's reputation for customer service isn't just marketing -- it's the real thing. Thank you, Daniello, Linda, and Casey. read more

Costco as a whole is a wonderful store. A new male pharmacy technician who now works the customer service desk is quite RUDE. He would yell out "NEXT" as though we work for him. He needs an attitude adjustment at this position. read more

I've found myself doing most of my grocery shopping here for many years. The quality of the produce is really good. The pharmacy is always helpful and getting a flu shot here is very convenient. The staff is always helpful and professional. I've always found a parking spot. And I don't know how they can price some of their products so low. read more

Always a good time. Staff are always there for you. Not to mention all the free samples. My fav is when they have the dumpling s read more

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I am very happy now. Costco changed the policy before 10 AM. You have to be executive member. feel less people come in at 9am make it easier come shopping, I really enjoyed coming to this location easy parking and some staff is nice and helpful. One stop for everything grocery, clothing and more, I come twice a month here , more I shop more savings read more

Costco - Wholesale Stores Near Me - San Francisco, California

I've been shopping at Costco Wholesale for many years, and it remains my go-to place in the city when I need to stock up on essentials. While this location is smaller than many suburban Costco warehouses around the Bay Area, it has the big advantage of being the only Costco within San Francisco itself, which saves a long drive and makes it especially convenient for us city residents. The store is generally well organized, clean, and consistently stocked with the core Costco items I rely on. Selection may be a bit more compact compared to larger locations, but I've rarely had trouble finding what I came for. Parking is available in the attached garage, which is a major plus in this part of the city, though it can fill up quickly during peak hours. Like most urban Costcos, this location can get very busy, especially on weekends, holidays, and late afternoons. If you're able to shop earlier in the day or during off-peak hours, the experience is much more relaxed and efficient. With a little timing strategy, this Costco delivers a reliably positive shopping experience and remains a practical, dependable option for city living. read more

Costco - Wholesale Stores Near Me - San Francisco, California

Website not always accurate. In stock may only mean it is up in the ceiling. Low stock is often unable to be found. Employees say Low stock may refer to a single item that is unlikely to ever be on the floor. So don't make a special trip for "Low stock". Also if you need a price adjustment for an in store purchase, the date is not sufficient. They want an item number and will scold an elderly man. Maybe she was having a bad day at 9:30 am because most employees are pleasant. read more

I like to visit Costco when traveling just to see the different items they carry for the local market. We stopped by this Costco when it was raining and were very impressed with the covered parking lot of this Costco. Parking in San Francisco is like gold. We walked around and picked up a few items that I don't think I can find them at my local Costco. read more

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Have checked out this San Francisco Costco location several times. It's definitely not as updated or spacious as some of the South Bay branches, but still -- I'm grateful there's a Costco in the city at all. Here's the rundown of what I got from the food court: - All-Beef Hot Dog (with mustard & relish) -- the iconic $1.50 combo lives on. Juicy dog, snappy casing, nestled in a sesame bun, brightened up with yellow mustard and sweet relish. Still the best value in America - Fountain Soda (included with the combo) -- access to all of Costco's drink options; I went with the iced tea - Pepperoni Pizza Slice -- a reliable classic. Gooey cheese, crisp edges, and hearty pepperoni. Satisfying, fresh, and served piping hot - Chocolate Sundae (vanilla soft serve with chocolate sauce) -- a generous swirl of soft serve doused in chocolate syrup. Pretty massive for one person -- better shared - Chicken Bake -- golden and cheesy on the outside, stuffed with chicken breast, bacon, green onion, and melted cheese inside. Savory, filling, and surprisingly flavorful for something under $4 All of this came out to just around $10 total -- a wildly good value. You can order from the registers or via the touchscreen kiosks near the pickup window. Service is fast and efficient, since they're constantly making batches to keep up with demand. The ambience is classic Costco: loud, bustling, and a bit cramped compared to other locations, but you can usually grab a standing table or snag a seat if you're patient. If you know, you know -- Costco food court is unbeatable for the price and consistency. read more

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I like this Costco location a lot in Soma. They have their own private parking garage, and the tire center is down there too detached from the main warehouse. Getting there by car can be hectic sometimes because of the people double parking near the entrance staircase. Inside has everything you expect from a Costco. The food court is standard and they carry a lot of Asian goods here which I like. My favorite section is the meat department because I can almost always find lamb loin chops for a great price and my 5 dollar rotisserie chicken always ready to go. Only downside is the crowds since it can get pretty crazy inside during the day and on the weekends. read more

Costco - Wholesale Stores Near Me - San Francisco, California

I usually come here for the groceries. I usually go for the chicken vegetables, fruits, paper towel, towels, cleaning supplies. Service here can be slow just because there is a lot of people, but it's definitely worth it because everything is bulk and it is cheaper to buy in bulk. It is just a lot more heavier stuff to carry. read more

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Yes, even in the heart of San Francisco, Costco has can be found sidewalk, don't count the gas station because that's just a hard no. Y'all know how much I love Costco, so of course I felt like it was my moral imperative to embark on what I expected to be a fun journey into one of my favorite places to shop. Everything about this location is a hot mess. Even the parking structure. Yes, they have one, because, SF! If you're looking to get run over by other customers, this is your place. If you're looking to be able to shop, forget about it. Things are poorly disorganized, and there's no flow to the layout like there is in all of the other warehouses. Watch out if they're offering samples, because I can promise you that everyone, and I mean, everyone will push you out of the way just for that free sample of whatever it is. It doesn't even seem to matter they just want it. I had wanted to grab a large bag of ice, which most of the warehouses usually carry in their freezer section, or they have a big huge ice freezer by the exit. Because I hadn't been here before, I luckily found an employee and asked him. I'm pretty sure that this is the first time that I've ever had an employee actually speak to me rudely. I literally only asked where I might find the ice, and his superlatives were unprofessional and unnecessary. I had already navigated my way through this warehouse several times trying to find things, filling my shopping basket, etc. so the thought of having to feel like a salmon to go all the way to the far corners of the warehouse once again to see if I could find ice just wasn't worth it. It was deeply disappointing to leave my items behind, but frankly, just the poor Customer Service on top of everything else. As frequently as I am in the Bay Area, I definitely won't be stopping here again. As a sidenote, this location is supposed to be highly ADA compliant. This has to do with their multilevel parking structure. The elevators don't work, and there is an extremely long ramp that is difficult for people to get to, so consequently, if you need assistance until they fix the elevator, this is not a warehouse to shop out. I helped an elderly woman who was struggling just to get up the flight of stairs because the elevator was broken. read more

Es muy bueno y buenísimo los precios y la comida es sabroso y rico y super delicioso y más read more

Costco - Costco - Wholesale Stores Near Me - San Francisco, California

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This location is incredibly crowded on weekends, you will run into someone's cart at every corner. There is a good selection of asian snacks. If you enter with a shop card (no membership) you can't bring guests or use the self check out. read more

Confused faces and frustrated people at the front since they had to wait till 10 am to get in. Never go there when you are hungry. I got the roast chicken. The combo sushi. I tell myself don''t do it next time. Not worth it. The Maven black sesame ice cream made in San Jose. Really good but they added "gum". The dumpling are on sale. Im a bit obsessed with them. 1 min 45 sec in the microwave and you get a version of Xiao Lung bao. Avocado spread in a tub on sale, as well as Dave's Bread. I got the stew too and raspberries were $1 off. read more

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First off - I love Costco, which normally would be a 5/5 for me but this Costco in particular, two things that bring it down to a 3/5. 1. Parking is insane here! I always feel so stressed with the amount of chaos going on in this parking lot. All the cars, the people, carts. I feel lucky I make it out unscathed. 2. The Costco chocolate chip cookie in the food court is literally my favorite cookie in the world, but for whatever reason, this location makes it absurdly large and chonky. It's like double the size it normally is. Normally I have no issue with more, because value but because of how thick it is - it actually takes away from the otherwise perfectly crunchy exterior and melty goofey soft interior. Flavor is there, but we gotta do something about the size of this thing. It's like 1 inch thick! I still reliably come here for many things though, but these 2 points are specific are probably my biggest nits about this location. read more

Costco - Wholesale Stores Near Me - San Francisco, California

Costco is cost cutting consumerism on hyper drive - what's not to love? Well, this Costco had a fight the day I went and one guy brandished a knife, so there are ups and downs... Luckily, there are really big guys here that can snuff out the fires. (The free food tastings are definitely ups.) And, the junkfood meals here can't be cheaper anywhere else. $1.50 for a big hot dog? C'mon! read more

Costco - Cheapest hot dogs and pizzas in town! Need to be a member to get these perks, unfortunately. - Wholesale Stores Near Me - San Francisco, California

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This was my first time going to CostCo in San Francisco. My coworker and I were in need of a microwave for our work site. Parking was very easy, and I appreciated that. As we walked outside and up the stairs to the entrance, it was packed full of people and carts. People were waiting to enter, as it was roughly 9:30 a.m., and the store opened at 10. While waiting, I noticed shoppers coming out. I asked my coworker about that. He said, "Those people are executive members, they get in at 9." I said, "I'm executive," showing him my card. We walked in. I didn't know that, about being able to enter early. Once inside the store, we acquired what we were looking for. A microwave, that had a reasonable price. Check out was quick. We had hotdogs which comes with a cup to have water or a soft drink. Exiting was quick. I really appreciated how friendly the employees were. Everyone had a smile. Everyone greeted us. Welcomed us. That was very refreshing because not every store does the same. I'll definitely be visiting this branch again. read more

I recently visited Costco and honestly the worst part wasn't the crowds -- it was the employees. Most staff acted irritated the moment you asked a simple question, like you were bothering them instead of being a paying member. One employee barely looked up from their scanner while I tried to clarify a price difference, and another just pointed vaguely across the warehouse instead of actually helping me find the item. Customer service felt cold and rushed, not friendly at all. At checkout, the cashier didn't greet me, didn't say thank you, and kept talking to their coworker the entire time. It felt more like I was inconveniencing them rather than supporting their business. For a place that charges a membership fee, I expected at least basic courtesy. The products are fine, but the attitude from employees really ruined the experience. read more

Extremely Disappointed After 14 Years as an Executive Member I've shopped at Costco locations all over the country, and unfortunately, this store ranks the lowest by far. For context, I've always had excellent experiences at other locations--San Diego, for example, has amazing employees and exceptional service. This location could learn a lot from them. I'll focus on the main issue, though there were several things that made this an overall bad experience. I'm new to the area, visiting family, and was hosting a big dinner that evening. I took an Uber to Costco, which ended up costing about $60 round trip. I spent two hours shopping and had roughly $400 worth of groceries in my cart. When I got to checkout, my membership card was scanned, and I learned it had just expired. I said I would renew it when I returned home. For reference, I use American Express and Apple Pay, so I had just transferred $400 for this trip. I didn't want to hold up the line behind me, but I explained that I've been an Executive Member for 14 years and obviously wasn't trying to shop for free. I asked to speak with someone, and when a manager came over, I politely asked, "May I renew my membership when I get home?" His response: "Oh NO, we CAN'T DO that!" I explained that this happened once before in my 14 years and I was allowed to check out and renew later. Still, I was flat-out refused. To make matters worse, I have a substantial reward balance that would pay for multiple years of membership. Yet I had to leave without groceries, call another Uber, and cancel my dinner plans because there was no time to shop elsewhere. When I got home, I called the manager, Gustavo, to explain what happened. Instead of helping, his condescending attitude made the situation worse. He said, "I will allow you to shop in the store if you come back." After I had already spent $60 on Uber, that wasn't exactly helpful. Offering delivery or some form of accommodation would have made sense. After almost 15 years of loyalty, I expected some consideration. Instead, I was treated poorly and left embarrassed. Sadly, I will not be renewing my Executive Membership and will be using Costco far less in the future. When employees across the board seem to have an attitude, that usually points to poor management--and this experience confirmed that. I travel and always use Costco even in Hawaii and Alaska! This experience made me see Costco no longer respects or values its members. That is one of the only reasons i shopped there. Note: Alaska is the smallest Costco in the world amd they were still light years ahead of San Francisco Costco when it comes membership service. I will pay for basic membership now ans if i have another negitive experience at all, will no longer shop with Costco. It used to be great. ONLINE there is an option to shop without being a member for 5 percent fee!!! Yet i am in store aa a long standing paying memeber and couldn't check out because mu membership just expired. Hey Gustavo! Was so helpful "ALLOWING me to shop today " Let me just uber back and shop again for two hours and uber home. This man actually said "i will allow you" Wow that would be of zero help AND it would be cheaper for me to just have used the app and paid 5 percent to get order. read more

Costco - Wholesale Stores Near Me - San Francisco, California

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I'm a big fan of Costco, which is why I didn't even hesitate to renew my membership today, even though money is tight. For me, a Costco membership isn't a luxury -- it's a necessity. I get my contact lenses here, basic clothing, rotisserie chickens, dog food, and dog toys. What I appreciate most is that I can always count on the quality of their products. And on the rare occasion something doesn't work out, their return policy is straightforward and hassle‑free. The San Francisco warehouse is surprisingly true to the classic Costco experience, even compared to the big suburban locations. Costco, will you marry me. Just kidding. I really do love Costco though. read more

If you come during traffic hours (it was 5 pm Friday), I recommend paying for street meter parking as the parking garage was a nightmare. It took 40 minutes to exit, and I had parked between the 10th and 11th street entrances on the first floor. Cars were honking nonstop impatiently and trying to find an alternative exit (I think you can leave by the loading dock area?). There was a security guard directing traffic but he seemed to just let all the incoming cars from the street in first, and then let out all the cars coming down the ramp from the second floor, so the straight line between 10th and 11th street entrances was very bottled up. There are a lot of other lanes cutting in as well. There was a lot of honking and backed up traffic as well on the street so the cars couldn't exit quickly either. I don't believe this was part of the security guard's job as he kind of wandered off and abandoned this task as I left, so I hope Costco can hire someone to help manage this insanity as it has really scared me off from shopping anytime near peak hours. read more

Walking through the aisles of Costco feels surprisingly peaceful considering the size of the store. The layout flows naturally and it's easy to move from groceries to household goods without confusion. read more

TLDR: I grew up going to the OG Costco (in S Seattle) with my dad; Costco trips will always and forever bring me warm & fuzzies, even when the crowds are unaware/rude af--it's not Costco's fault people act completely feral nowadays ;,,( so I can't knock the store for that. The best days to visit this location are midweek or ~30 min before close, as I find the lines are move faster, and there are way less blissfully unaware families blocking the aisles + I usually do self checkout and there's often no lines at that time. Longer: I'm giving 5 stars because it always has what I need (Grillo's pickle spears), I've found some stellar last-on-the-shelf deals (v pretty + functional 3 pan set for $40.97, 2-pack cabinet shelf organizers for $14.97, and a 12oz jar of Fly by Jing chili crunch for $14.97), and employees are helpful (when you can find one). Plus, to have a Costco within city limits AND a 15-20 min walk from my apt -- so lucky! This particular location is your run of the mill Costco with an ever so slightly different focus on city living ie I find some larger home/related items you'll find in South SF or Salt City location won't be here BUT you will also find single pumpkins, lovely Chinese new year gifts/accoutrement, and limited time seasonal items for single people OR large families. The lines and crowds at this location are super hit & miss. Sometimes I feel like I'm in & out, other times...gotta wear my patience pants xD; it's hard to know what day/hour to avoid the crowds, and even on "mellow" trips, it's never empty. I've come to learn that Monday and Friday afternoons are just as bad as the weekend, or maybe even worse than later on a Saturday. A benefit to being such a busy location = there are regularly new products and the selection is rather varied. With that in mind, if you see something you're interested in, jump! The hardest thing for me is having to make trade offs between cost/value and available space in my apt/fridge/freezer ie we just got the 6-qt pack of chicken broth and...it's literally sitting next to my kitchen island on the ground because #SFStorageProbs #SFLiving #NeedMoreCabinets I find myself taking pictures of products to compare with prices at Trader Joe's - do I ever NEED 4lbs of frozen cherries? Sucker for a good deal so maybe I'll find a way to make space... if there's value. I guess one liiiiiittle complaint: They don't regularly have Monster energy drinks, which is my boyfriend's preference :( would really love to see that be a regular option *fingers crossed emoji* read more

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Everytime I go to this Costco I feel uncomfortable because it is in a bad area. Doesn't feel safe being here. Food court needs improvement those workers don't look sober esp how they treat you. Has to be one of the most ghetto Costcos I've been to be warned. read more

Unlike the other Costco stores we go to, this one offers the fewest number of available seats in the dining area. That's especially significant to any seniors, those who tend to get too tired to really appreciate the stand up dining tables. At the other Costco stores the crowding isn't as big an issue, because it's easier to identify friendly or quiet people among the additional tables who don't mind sharing with others. In San Francisco, however, where most people usually don't even bother to greet or talk to each other, there are fewer people to pick from when you're deciding who you're comfortable approaching about sharing. As such, this is the Costco we're usually inclined to avoid. read more

THANK GOD for even having a Costco in San Francisco. I'm not gonna lie, a costco with a PARKING lot is a god's send in the city. I am not even going to complain about anything else, because most grocery stores don't even have fresh produce let alone a parking lot for most guests. This is and will be my go to store in the city. read more

Dropped by this Costco because it was the only one in the area that had an electronic item I needed and I gotta say, this is probably my least favorite location to go to lol Being that it's in the city, they do cram a bunch of stuff in here but on a busy day, it's like playing Tetris going through the aisles. The checkout lines are not very efficient as they don't have anyone directing people which leads to bottlenecks as you look to checkout. On this past Saturday, the samples selection was lacking as compared to most weekdays. On the bright side, their underground parking is pretty big so finding parking isn't an issue, it's just a lot of traffic getting in and out which makes it tougher. Overall, not a bad Costco (bc I don't think there's such a thing) but just not my favorite. I'd avoid on weekends and go during the less busy times on the weekdays read more

Just echoing a few other reviews, good selection of products, but the service level is lacking here (ie. Double charging for same item)... fair number of us at that station. Saw some good selection of clothes and golf items. Value is always great. Just hope the service improves. read more

Quick update These staples are really good: Sushi Burrata cheese Mango Protip: It gets REALLY crowded on the weekends , so it's a good idea to come on weekdays if possible read more

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This Costco was very busy but they had everything I needed except eggs. It was a bit dirtier and trash on the floor but I just needed to grab paper towels and some seafood. read more

This costco is always so crowded, especially on weekends. I try to avoid coming here on weekends but sometimes due to my busy lifestyle I have to and then it's a nightmare. I like this store because of it's selection of products, you can find things here that you won't find at other Costcos. read more

Worst service for whole pizza call in to place a order for 2 pizza was told not able to. Came to store and place and order and had to wait over 30m was told later on phone order are not for 3 pizza or more.. read more

Costco - Worst service - Wholesale Stores Near Me - San Francisco, California

When I'm in the mood for cooking and I crave a good steak I go to Costco. This is my main motivation to come shop here. This was the first time I went for the tomahawk because it was on sale. I also made my favorite side dishes - sauté mushrooms, mashed potatoes, roasted asparagus and onions, garlic confit to spread on bread. In addition to making a great steak dinner, I also bought a lot of other items which will last me for awhile. I like watching "Bobby Approved" videos on YouTube to learn about new products and how to make healthier choices when purchasing staple items. I don't know what everyone is complaining about on their reviews. When you think about it, where can you buy these highest quality items for the best prices other than Costco. There is really no other place like it. Ahh one exception -- do not buy clothes here. BTW, get yourself an InstaCrate, you will thank me later. read more

Costco - A proper Costco dinner. Tomahawk steak sale $10.99 a pound. - Wholesale Stores Near Me - San Francisco, California

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Back again taking inventory and deciding what to re-up on at Costco. The shopping experience at Costco Wholesale has become the theme park of warehouse supermarkets with different foods to fulfill any palates for weeks or months. In the age of mergers and acquisitions, Costco Wholesale keeps it independent ( privately owned). This warehouse has everything you may want from sundown to sunup for almost any occasion ( waiting for the Costco Wholesale Resort to open ).The fanfare for Costco has gone global. The bargain below margins has drawn a whole multiverse of characters arriving at this Costco. Although I am in San Francisco it has an international warehouse supermarket vibe. There is no express lines and aisles of pallets of everything you can almost think of when it comes to food and drink and other items. There are lines for everything from the free samples to the rotisserie chicken. The update is that Costco is now cracking down on membership sharing in San Francisco( The Netflix business model move ). Customers will have to scan the barcode code on their membership card upon arrival. Once you are ready to exit with a cart full of groceries and heading towards the street Do not forget to show your Costco receipt read more

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I thought i would give this Costco location another chance. Coming from the Bay Bridge I did not have a hard time getting there. I was able to find parking closer to the entrance in the parking garage. What I was surprise was to discover the Tire Center in the parking garage. When I went to this location I was able to get great service. The person at the door greeted me with a smile when I flash my Costco card. I was greet hello when I enter and I was greeted have a nice day when I left. When I finish packing what I got from Costco I was able to return my cart back when I got it from, at the entrance of Costco. Too bad this location can not have a gas station. It would be crazy if the gas station was inside the parking garage. read more

As we all know, Costco has been crazy lately up to a point where they may need to start hiring security. Just aggressive and entitled people acting like they need their pizza first because they can't wait. I work at a school and needed 8 pizzas for a celebration, and had called the order two hours ahead of time. The gentlemen in the food court prepping the pizzas helped me out in a very kind manner despite being yelled at by another customer. The pizzas stretched to all of my students and we had plenty leftover if someone wanted seconds. The best value at ten dollars per pizza. read more

Careful! People will steal from your cart at the food pick up. I didnt watch my cart for 2 mins and then my laundry detergent was gone

I went to Costco hearing aid center,the man at the desk was extremely uncooperative,rude and a liar,he said that my kirk hearing aids were out of warranty,they are warranted for life,if you are looking for hearing aids,get them somewhere else. read more

The food court is disgusting!! Garbage all over the floors and on the tables. None of the tables are wiped down where the condiments are is full of garbage, dirty napkins. The condiment s,two of them are empty. Nothing there to put on your hotdog. The soda choices are Pepsi, diet Pepsi, and something called bubbly lime, and I tried all four of the bubbly, limes, and all it was was bubbly water , gross! Now I remember why I don't come to the store poor hygiene everywhere read more

Costco - Wholesale Stores Near Me - San Francisco, California

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