I went in really quick to browse and ended up buying one shirt. The cashier took forever to ring me up for one shirt, she spent more time chatting with her coworkers. She also signed me up for the rewards program without asking! She asked for my email to send the receipt, which I thought was weird since she asked before even scanning everything but I brushed it off. Then she asked if I wanted a receipt at the end of my transaction so I was generally confused and could only assume she used my email for a reward system. Now I keep receiving emails from their reward program. read more

We stopped by briefly so my daughter could pick up a solid black t-shirt. Sometimes stores focus too much on "graphic print" tees, so it is nice to be able to find plain solid tees in stores. She's picky about the length of her tops. Cotton On had tees that were just the right length she was looking for. read more

Cotton On - Cotton On - check out register - Women's Clothing Near Me - San Francisco, California

The cashier asked for my email saying they were going to send me my receipt through there but they ended up signing me up for their "rewards program" without my consent. read more

There is one worker who should be fired. After accusing my child and their friends of shoplifting a security guard tells them to return to talk to the "lady". They show her what's in their bags and when she sees they didn't take or buy anything from the store she doesn't even apologize and rudely tells them to leave. I hope this place goes out of business if they continue to employ people like that and treat patrons in that manner. read more

Very poor customer service. Employee at the register was rude and had a major attitude for no reason. Simple questions like "can I make a return" should not be met with so much exasperation. read more

The worst customer experience from the employees here! They have no accountability, when they clearly made a mistake of overcharging me. Instead, they rolled their eyes, sighed, and talked down to me, like "I'm the idiot!" When I tried to explain further, I was told to leave the store. Especially, the petite caucasian girl with the long frizzy ponytail. She has dirty blonde hair color and I think her name is Shanice. She cut me off repeatedly,"ma'am you don't get it, your refund was right!" PLEASE....TRAIN the staff at this location to do simple kindergarten math and how to read your own store receipts!!! I bought a total of 4 T-Shirts and the "deal" is 2 for $25. This brings my total to $50 pre-tax, and after taxes $54.38. Not rocket science, I ended up returning 2 shirts, exchanging 1, and kept 2 total. And the rep credited me back for the 2 T-Shirts at $10.71 each, which brings my refund total pre-tax at $21.42, and after taxes at $23.24. (shown on the receipt) Already, this is wrong! What does the rep not get here, it's so simple, what is 1/2 of $50? $25 right?! (I returned 2 T-shirts) Okay, let me explain it another way, so the rep can understand, take my $50 subtotal before taxes and subtract the refund credit $21.42 I was refunded. And my remainder is $28.58 pre-tax. You sold me 2 shirts at $28.58, which is $14.29 a shirt when it should be $12.50 a shirt. Going back and forth like I'm in the twilight zone, at this point I'm fed up. And, I want to return all the shirts, but she insisted, that I won't get back the full refund amount of $14.29 each for the 2 that I kept because she said I paid less. No...your receipts doesn't lie. It's shown that I paid $14.29 a shirt. Why can't I get my full refund! Again, talking to her is pointless because she said, I got more money back then I should of. I'm puzzled, more money....?! Again, $21.42 is not $25! You shorted me $3.58 on my initial return. (Insert face palm emoji here) I'm in disbelief that she is so incompetent. It's just a few dollars, but it's not about the money anymore. But how irrational the employees were acting as "managers on duty" is a joke. The employees were truly offensive and had the nerve to tell me to leave. Please hire professional staff who will treat their customers respectfully. Blaming their customers for their shortcomings is not good for business. Unfortunately, I will no longer be a customer from this experience. read more

Cotton On - $25 pre-tax should be the refund. The "managers on duty" is a complete joke because they can't credit the right amount back. - Women's Clothing Near Me - San Francisco, California

Although this location is kind of small, I really love the choice of inventory they have! The clothes are really cute, decent but not the BEST quality you would hope for. The prices are decent especially you save big time where there is a sale!! They are very clean and organized here. I LOVE the Graphic Tee section despite the quality at times... I'm a sucker for Graphic Tees so I'm willing to look and try it out. The staff here are pretty nice and welcoming. I did an exchange and the process was very smooth. I had to use the fitting room twice and the guy was very nice about it instead of getting irritated. In all honesty, some of the clothes here CAN be a bit low in quality despite how cute they look. Some long sleeves are very tight despite the sizing. For example I'm usually a Medium but I had to get a large due to how tight the long sleeve was. The mom jeans are very poppin and cute...but some of them have really weird thin baggy quality.... All in all...this would have to be one of my favorite stores at Stonestown that is worth looking at. read more

i came into this store and purchased a couple things. when i went up to the register i gave miguel my clothes and he knocked something over. i didn't make it fall nor saw that it fell because it was something small. miguel at the register said to me, "really bro your really not going to pick it up?" i apologized and he proceeded to scan my items but just kept looking at me with an attitude. i left the store and he didn't even say anything like "thanks for coming" or "have a nice day." rude employee and didn't have a good experience. read more

This is about Cotton On Kids in the same mall. The store is very nice and salespeople were great. My issue is that I bought a $29.99 Star Wars shirt, this was a bit of a splurge for a simple kids tee but it was a neat design and we decided to go for it anyway. Well, just days later I checked their website to browse other potential items and sure enough I saw that shirt marked as full price at $10, plus it was on sale for $7. This discrepancy does not sit right with me. I understand retail locations have higher overhead but generally companies recalibrate the prices systemwide to compensate for that. Instead, I feel kind of ripped off and annoyed about it. I did write to customer service so we'll see how that goes. Not the end of the world at that price range of course, but beware of this major discrepancy (75% difference)! read more

Didn't honor a piece of clothing that was marked $10 on a clothing rack that was advertised as $15. Scanned at the register as $15, but clearly all the same garments on the rack were tagged $10. Take your business elsewhere. read more

Walked over to Stonestown during my lunch break and I noticed the opening of Cotton On. They have really trendy pieces for both men and women similar to H&M. They even had a clearance section already. Cute flats and some botties run from about $6.50-$20 which isn't too bad. They seem pretty comfortable. But one complaint, the sundress that I am admiring is not made out of cotton, but 100% viscose. What happened to "Cotton ON?" Other than that, trendy pieces that won't break the bank :) Oh yeah, visit the dressing rooms. I think they're pretty cool. (I'm not weird.) read more

Cotton On - dressing room with red carpet! - Women's Clothing Near Me - San Francisco, California

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My girlfriend just went in to return a pair of unused jeans. She was accused of lying by this rude male employee who said she had worn the jeans. At no point did she wear them. This employee just continued to accuse her of wearing them despite them being in immaculate condition. He kept going on about some tag that was indicative of her wearing them. I don't know if this guy was having a bad day or something, but there's no reason to be that rude to a customer. Pretty sure she won't be buying anything from here again. read more

Very good clothing store if your looking to buy good quality casual cloths. I buy my work pant here and they are even better then other experience brands. The service in this specific location is good. I will continue to buy my work clothon at this store. read more

I love their t shirts especially their collaboration t shirts that are a steal at 2 for $25. Smaller Asian sizes and the prices are very cheap. Even cheaper when on sale. I will be back. Customer service good as always. read more

make your xl shirts not fit like a medium

Cotton On's brand and product feels like Forever 21's pretentious kid sister trying to act like she's above the trendy mainstream-ness of it all, but instead just ends up coming off looking like a cheap, less cool knock-off because of her not-so-subtle inferiority complex. Their style sticks closer to basic pieces and the prices admittedly aren't awful. But, I especially will make a point NEVER to return to this location because of their spectacularly shitty customer service. I've walked in here on many separate visits, during varying times of day. Each and every occasion was incredibly hostile. Don't get it twisted, I prefer not to be bothered when I'm shopping just like most people, but it gets to be a problem when your attitude begins to create an almost unwelcoming, hostile environment for the customer. Especially if you don't make yourself out to appear remotely available for assistance that your job description fucking dictates is the sole reason that you are even getting paid. I don't want you to coddle me and give me unnecessary outfit suggestions or dress me like I'm a child - but it'd be nice if you acknowledged the fact that I am a prospective customer willing to purchase products from you, as an agent and representative of the company and brand you work for. I spent three summers in college working in retail, and I get it, it's not fuckin' Disneyland, and I get that we are all entitled to have bad days. But the fact that this was not an isolated incident and that the first time I was here, I wasn't greeted at all and instead the whole time, one employee just not-so-discreetly stayed a few paces away from me during my entire visit, to make sure that I didn't steal anything (seriously? I'm not going to run off with a poorly-made sequined skirt and low quality tank top - calm down, I have $12 in my wallet). Also, on my last visit, when I was in a particularly cheerful mood and ready to burn some plastic, I ran back and forth from the fitting rooms to try on several items and get my own sizes and stayed in the store for a good half an hour when there were, at most, only two other customers in the small space with me, and I was still not even acknowledged? Seriously? This is actually my bad, though. Fool me once, shame on you. Fool me twice, shame on me. Fuck you very much for nothing but a lesson that I've definitely learned. Forever 21 is a mere escalator ride down from you and H&M is right across on the same floor. Stay classy, Cotton On. I won't be back. read more

I've been craving to go to Stonestown just for this shop! Last week my two good friends visited stonestown and they both purchased some great deals, female and male! wow! I need to come see this place myself! Boyfriend and I walked in, and went on our separate ways. Right when you walk in, you see huge signs of "nothing over $5" on a huge table. Throughout the stores you see signs like "nothing over $10" and "2 for $15" or "2 for $10" How awesome is that? The store itself is trendy and has friendly and helpful staff. The style is mainly solid colored tees and bottoms, striped tops, and some graphic tees for men. They also have a clearance section for both men and women where you can find deals as low as $5. I have purchased a black casual sundress for $7 and a leather brown braided belt for $6.90. The simplicity of their clothes are also what draws me to want to come back. Perfect for summer! The quality is better than Forever21 and Wet Seal, which are also located in the same mall. Their items are neat on the tables and sizes are easy to find, which i love. Feel free to also try all your items on in the fitting room before purchasing! The staff are more than happy to help you out at the dressing room. Right before you leave, while paying at the cashier, there are also clearance jewelry for $1.50. Oh i wanna come back already! read more

I had such a terrible experience at this place... i was shoppimg here for the first time and was pretty excited about it because the clothes seem alright, kindof like an HM knockoff and the prices are decent. however as soon as i walked in, i was being followed by a rude looking redhead with an austrailian accent and a blonde girl who work at the store and it made me feel really uncomfortable. They kept looking at me like i had taken something and i didnt even have a bag with me. i worked in retail before so i know how this works, they kept asking me if i needed help without even letting me enjoy looking through the clothes. I politely told them i was fine and i would let them know if i needed any help and the redhead rolled her eyes at me and they went off by the registers giving me dirty looks and whispering to eachother... obviously they were talking about me... rude! I cant fathom ever rolling my eyes at a customer no matter what and these "girls" were just being mean! I felt really discriminated against for being middle eastern because all the while there were other shoppers with bags who could very well have shoplifted however the focus was on me and it was really insulting. I ended up not even trying anything on and i just left. I dont recomend anyone to come to this store, the two workers that were there were extremely unprofessional and really racist in my opinion. Youre better off going to HM or jcrew od something like that. Terrible place. read more

The Pros: -The staff is always hustling and still remain friendly. -I love the selection of items that they have! -The sizing is NOTHING like Forever21, they use actual human sizes. The Not Pros: -They often have a limited amount of staff members working...but they're always hustling! -It can take a while to get let into the fitting rooms. I like the simplicity of the garments and recently have fallen in love with their workout pants. The seasonal items are to die for. If you like it get it, cause chances are someone else liked it and got it before you! read more

Good location plenty of parking.Cotton On is located on the second level in the mall .The sale person Emily is helpful and knows how to handle the customer needs the store has the clothes,style,and sizes. The prices are reasonable. read more

Really fun addition to the mall. Great sale stuff and fun tops and dresses for not too expensive. Something I can actually afford to buy and not feel guilty over! Staff is friendly and nice and when I was there on the weekend they seemed to be having a ball. One complaint, I wish there were more dressing rooms! I had to wait and that was irritating. If you plan on trying on a bunch of stuff, maybe go on a weekday, they were pretty busy on Saturday. But the store is pretty cool and they play great music so I will be back. read more

My 2 stars is based on the quality of the clothes. I only come here in search of the good sale T-shirts and don't get me wrong, there are tons of goodies on sale. The only con to all those goodies on sale is that the clothes are always super starchy feeling to me. The L should fit me, but I guess I'm an XL in Cotton On standards. The workers here are okay. Not all that friendly or that rude. B read more

I love this place! It's super cheap and has a lot of variety. The quality is okay but you get what you pay for. That being said, the selection is really nice and the jeans fit great (at least for me and I have problems finding bottoms) plus they're only like thirty bucks. The staff was pretty nice although there were only two people working and it was a tad busy. Stop by and check it out for sure. read more

Love Cotton On! I'm so happy that NorCal finally opened some stores. The one in Union Square is also great. The clothing is cheap but the clothing is has good quality. I bought one of their jackets and ohmygosh it was hella comfortable and soft outside. Of course after many time in the washer it kinda losses it's softness but it's still soft and comfy. I can't stress enough how I love this store mainly because the price is affordable, provides fashionable clothing! Stop by and look around when you get the chance! read more

Love the clothing of this place! Service wasn't very good, went in a half hour before close. Manager said we couldn't try any clothes on. Guess they don't want our money. read more

Went in for an exchange. There were 3 people at he register. They said hello and all that, but when I said I wanted to exchange something, they rolled their eyes and acted like it was a huge inconvenience. I asked the young woman assisting me if there was a problem. Of course she said no, saying she was training this other girl. I said, "Well, sorry for the inconvenience." Customer service is really lacking overall and needs improvement. read more

not a good customer experience. employees confronted me about pants with its tag still on in my bag (at the top) and accused me of stealing. when i explained i wanted to try the top on before getting the bottoms they kicked my friend and i out right as she was about to pay for her pants. when i asked them if they wanted to look through my bag because the staff thought they saw me take three tops i found that my stuff was messed up, like the had already looked through without my permission. overall the staff is rude and jumps to conclusion. read more

First of all cotton on looks like a wonderful and amazing store I really feel the advertisements and the type of clothes they sell brings on that American Dream value system but to my surprise I was shocked when I bought a $50 vest that I really really liked I actually compared the price and style to other stores and this is the vest that I wanted $50 later I brought home my Cotton On the best but unfortunately the zippers broke immediately I was really upset I walked into the store wearing the vest hoping they could fix the zippers exchange it or offer me some sort of kindness they basically said sucks to suck since he bought it it's yours now there's nothing we can do disappointed and frustrated I left the store and I will never be back read more

Every time I have been to a Cotton On, there has been cute, good quality items with very reasonable price tags, and they are super comfy. There is usually some great items on the sale racks as well. read more

Be careful, some of their clothes are shit. They have some good things in here, make sure you feel and try on the clothes. They all run small, some of it feels like rags. I bought a sweater from here and it's put together wrong, the zipper is all bumpy. Won't be returning, but for those that do, inspect your clothes. read more

I hardly ever go to this mall anymore, but this store is worth the trip. Its fraking awesome! They have nice, trendy pieces, that won't break your bank. The selection is a bit more conservative, but I like it cause you can accessorize it with other things. But srsly its a good deal. My friend came up to me and said I found the most expensive thing in this store: a purse for 30 bucks. read more

According to at least one Cotton On employee, Australia is in Europe, and don't try to correct them because they will yell at you for being mean. No joke. I was in there today to buy a hat, and they had some nice looking and pretty well made reusable cotton bags by the counter that said they benefited a charity in Africa. I couldn't find a country of origin tag so I asked where they were made. I don't think this is an unreasonable question. The employee told me they were made in Australia, which "is in Europe somewhere" her words. Another employee laughed and told her that Australia is not in Europe, and I said something along the lines of "You work in a store that says it's Australian and you are not aware that Australia is it's own continent?" I wasn't trying to be bitchy, I was just shocked. I had heard that there were people in America that couldn't pick out the US on a map, but until now I had never met one. At this point, the male employee defended her, saying it was "an honest mistake" and mocked me for saying she was "not aware" The way the second employee treated me, you would have thought I was screaming at her. I was just in a state of disbelief. I was not trying to be rude, in fact, I thought she was joking. I've worked in retail, and I've been treated much worse for making much smaller mistakes. Asking the country of origin of a product and expecting a reasonable answer is not an unrealistic expectation of a retail store. Looking through the other reviews I'm not surprised the positive ones are for the cheap clothes and the brand in general, and the negative ones are for the rude service at this location. I'm kind of glad I was treated so rudely because I've been trying to cut back on cheaply made clothes. Thanks, Cotton On girl who couldn't pass fifth grade geography! I bet the 12 year old Chinese girls who make the clothes you sell know that Australia is a continent, maybe your co worker should yell at people who are mean to them. read more

I absolutely LOVE cotton on. Great fabric material and styles. Those $5 sales are awesome and I actually found pretty neat stuff! They have very pretty crochet clothes and blazers. The staff are also very nice! I love coming here! read more

I have never seen a Cotton On store before but I did like some of their style of clothing and the sale prices. I am not in love with them just yet though. read more

I learned a while back about this place and when I found out there were in one of my local malls, I couldn't wait to check it out. It's not bad. Great prices. They keep up with the trends. Unfortunately one of the tank tops I bought, the thread on the seam is starting to unravel. I was a bit sad about that. But ... I'd still go back just to see what new things I could find. read more

I would give this place no stars if I could. Their policies are beyond stupid. I tried to return an exchanged item and they asked me for my original receipt. I didn't have it because when you return something they KEEP THE ORIGINAL RECEIPT! And their stupid receipt doesn't even show the type of payment either!!! So not only did I not get my money back but the manager gave me this rude look like I was being unreasonable! Cotton On needs to get the crap together because I have never heard of such idiotic policies. I am never coming back to any of these stores. This is ridiculous. read more

I have been living in three countries in three different continents and by far this place has the worst customer service and worst staff I have ever encountered in my life. The "manager" has attitude and is extremely rude. I wanted to try on some clothes, but the dressing room was locked, so I had to find a sales associate to help me. When he came, he told me to grab the right size cause I could not have exchanged the item anymore and to put everything back on the rack when I was done with a rude tone. First of all, I am buying your products, not working for you, so the clothes you can put them back by yourself, since that's what you get paid for. Second, what kind of company does not allow a customer to return an item that does not fit? They do not offer store credit for future purchases on sale items, just even exchanges, within limited time. The first 1 star comment was from 2013 and the person who commented seemed to have pretty much the same experience as me. This, not only shows that the company is not interested in getting better, but also that they do not take the feedbacks from the customers. Never going back again, no matter how low the prices are. The company should get their shit together and teach the ABC of professional selling to their staff and update their policies! read more

WORST SERVICE!!! I pride myself on Customer Service, having worked in this industry for over 10 years. Recently, I conducted a secret shop and BOY it was thee worst. As I walked in, the store seemed to be empty. I was NEVER greeted, with an "hello", or "Can I help you look for something, thank for coming in". As I passed by the same clerk (and made eye contact) to see if he would acknowledge presence, he didn't! There was some Caucasian high school girls shopping, and asked if they were greeted , and they replied "Yes". At this point I felt I was being discriminated against, since I was a woman of color. I will never go back to this store and patronize a business such as COTTON ON. Just a tip- you're supposed to be greeted by a sales rep within the first 10 secs you step foot into an establishment, especially when you're the only one in the store. read more

Not my first time here. Might be my last. The manager (guy) wouldn't even look me in the eye to help me out. When I asked for a fitting room he didn't make any eye contact with me and was busy with filling out forms. When I went to check out, it took him a while to realize I was waiting on him. Then after scanning my item he went back to filling out his forms leaving me to do a self-check-out. I felt gross walking out. read more

cheap clothes, but if you pay in cash and want to return it, theres like a 10% mark down thingy they said, so make sure you love it before you pay. read more