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    Cotton On

    2.5 (46 reviews)
    Open 9:00 am - 5:00 pm

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    $25 pre-tax should be the refund. The "managers on duty" is a complete joke because they can't credit the right amount back.
    Ada L.

    The worst customer experience from the employees here! They have no accountability, when they clearly made a mistake of overcharging me. Instead, they rolled their eyes, sighed, and talked down to me, like "I'm the idiot!" When I tried to explain further, I was told to leave the store. Especially, the petite caucasian girl with the long frizzy ponytail. She has dirty blonde hair color and I think her name is Shanice. She cut me off repeatedly,"ma'am you don't get it, your refund was right!" PLEASE....TRAIN the staff at this location to do simple kindergarten math and how to read your own store receipts!!! I bought a total of 4 T-Shirts and the "deal" is 2 for $25. This brings my total to $50 pre-tax, and after taxes $54.38. Not rocket science, I ended up returning 2 shirts, exchanging 1, and kept 2 total. And the rep credited me back for the 2 T-Shirts at $10.71 each, which brings my refund total pre-tax at $21.42, and after taxes at $23.24. (shown on the receipt) Already, this is wrong! What does the rep not get here, it's so simple, what is 1/2 of $50? $25 right?! (I returned 2 T-shirts) Okay, let me explain it another way, so the rep can understand, take my $50 subtotal before taxes and subtract the refund credit $21.42 I was refunded. And my remainder is $28.58 pre-tax. You sold me 2 shirts at $28.58, which is $14.29 a shirt when it should be $12.50 a shirt. Going back and forth like I'm in the twilight zone, at this point I'm fed up. And, I want to return all the shirts, but she insisted, that I won't get back the full refund amount of $14.29 each for the 2 that I kept because she said I paid less. No...your receipts doesn't lie. It's shown that I paid $14.29 a shirt. Why can't I get my full refund! Again, talking to her is pointless because she said, I got more money back then I should of. I'm puzzled, more money....?! Again, $21.42 is not $25! You shorted me $3.58 on my initial return. (Insert face palm emoji here) I'm in disbelief that she is so incompetent. It's just a few dollars, but it's not about the money anymore. But how irrational the employees were acting as "managers on duty" is a joke. The employees were truly offensive and had the nerve to tell me to leave. Please hire professional staff who will treat their customers respectfully. Blaming their customers for their shortcomings is not good for business. Unfortunately, I will no longer be a customer from this experience.

    dressing room with red carpet!

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    3 years ago

    make your xl shirts not fit like a medium

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    Page 1 of 2

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    Review Highlights - Cotton On

    Of course after many time in the washer it kinda losses it's softness but it's still soft and comfy.

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    UNIQLO - Self-checkout

    UNIQLO

    2.5(121 reviews)
    0.0 miStonestown
    $$

    I wish Uniqlo were still in downtown San Francisco. I read they are preparing to open a flagship in…read morethe troubled mid-Market neighborhood. They could not bring it back on their own. But they have done well: the New Yorker magazine published a profile of their founder and the corporate philosophy. I don't want to fall for marketing pitches. I am persuaded, however, that this corporation is different. It is a profit making venture of course. It has a sensibility I feel I can support. The clothing is not cheap, but it is not expensive. On sale, it is a true bargain. It is not what kids today have celebrated as fast fashion, disposable, but it is not heirloom quality either. I expect my Uniqlo purchases to last, say, a half decade, and they hold up to that test. The fit seems to me consistent across styles. Although the aesthetic is probably pitched to those a generation younger than me, minimalism seems to me relatively timeless; nothing has become unfashionable (wide lapels of the 1970s, skinny ties of the 1980s, shoulder pads in women's suits, etc.) The textiles are, if I can be slightly critical, not the finest in my wardrobe. They are good enough. So Uniqlo is a place that if I were out with my wife at this mall, I wouldn't mind stopping into. I'm not a shopper at all, in the sense it never occurs to me to go shopping. There is a very limited list of chains I would be glad to visit. Uniqlo would be among them. A note about Stonestown. This mall is doing something right. Retail, they say, is dying. You would not know it from the parking lot here. I have never been to Stonestown within the past decade without marveling at how it is bustling. Whoever operates a shopping center should check out Stonestown to see how it should be done.

    After today's incident, it honestly doesn't surprise me that their ratings are so low…read more Two days ago, my sister purchased a cute summer dress for her birthday. When she got home, she realized she needed a larger size, so she came back to exchange the exact same dress for a different size. The cashier refused the exchange, claiming there was a small makeup stain near the neckline. My sister explained that the stain was already there when purchased and that she simply wanted the same dress in a larger size-not a refund. I had the receipt at home since it was a gift, but the cashier also stated that without the receipt she could not honor the exchange. My sister asked for a manager, who initially refused as well, again blaming the stain. When I arrived, I explained that we had literally purchased the dress there two days earlier and nobody had mentioned or checked the stain at the time of purchase. The manager then smugly and reluctantly agreed to "let it go this one time" and told us that customers should inspect items carefully for stains before leaving the store. I responded that the retail team should be just as responsible for checking merchandise instead of immediately blaming customers. What made the situation even more frustrating was that my sister grabbed another larger-sized dress directly off the sales rack, and when we checked it closely-surprise -it ALSO had a stain around the neckline that the cashier failed to notice. So apparently customers are expected to catch every flaw, while staff are not held to the same standard? Who is to say that perhaps Uniqlo intentionally puts stained clothing on the racks to avoid refunding customers??? The cashier even turned her name badge around so we couldn't see her name to include in a formal complaint, which felt incredibly unprofessional. Eventually, the manager apologized after we pointed out how poorly the situation was handled, but it did not feel sincere at all. So customers make sure you check inside out all your purchases for any little stain or markings - - they will not honor any exchanges or refunds even if they put them on their racks. This was the team working on Mother's Day, May 10, 2026, in the early afternoon. Be better and do better, Uniqlo.

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    UNIQLO
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    Cotton On - womenscloth - Updated May 2026

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