Service is terrible. Workers are always so negative for some reason. First time I came there was no greeting, tossed my blind box in a bag and practically threw it at me, then eyeing me down as if to silently say "just leave already." I get that people have their bad days sometimes, but the other few times I've came I've experienced the same thing over and over. Not going back again, and please don't support businesses like these read more

===TL;DR=== - Smiskis, Sonny Angels, Popmart blind boxes ===TMI=== Stumbled upon another iFun when I was browsing around the mall. Didn't know they opened a second location after the japantown one. If you want to avoid crowds at the jtown one, this might be a good alternative. They're smaller but also less foot traffic as they're located on the second floor, all the way at the end of where H&M used to be. When I first went, they had multiple series from Smiskis available!! That's so rare now as we're seeing shortages everywhere. Revisited more recently, maybe the cat's out of the bag as they only had 1 series left -sad face- but nonetheless, they still have a good variety of blind boxes to explore. They also have some DIY station set up if you want to decorate phone cases etc. Don't sleep on them! read more

iFun - (Nov 2023) Smiski dressing series - Toy Stores Near Me - San Francisco, California

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My daughter likes Sonney angels and Smiskis a lot. When we found out they had a shop at Stonestown that sold them we were excited!! I brought her there and they had a solid collection. After paying around $45 for 2, we went back home and opened it. My daughter started crying because it was FAKE!!! This place sells fake Sonney angels and over charges them. I looked up Sonney angels online and it was only $13!! They over charged me by $20 for some fake ones. read more

Don't go here, they sell fake Sonny angels. I paid $54 for two Sonny angel hoppers and I realized they were fake once I compared them to my friend's real Sonny Angel that she got off the official website. read more

iFun - Toy Stores Near Me - San Francisco, California

Unclear what hours they keep but not open at 11a on Sunday despite that being their posted operating hours. Way to go Ifun.

We had a group of 6 kids and a couple of adults and had an overall great time and experience. We were able to call ahead and reserve a room. We were allowed to bring snacks and juice boxes. The employee was courteous and helpful when we had questions. We were able to enjoy our time there and had everything we needed to complete our deco projects. read more

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If i could give negative, i definitely will give negative , -5 , I've had super bad experience in this store , booked the room a month in advance, and last time they said the rooms over booked , in last min last day ? Don't believe that , n also tried to move my scheduled time to 1 hour later , n just put me from room to outside tables . That's definitely unprofessional. If u wants to host party here , I will recommended rethink n go somewhere else , service was bad , they messed up all the frosting n price , a lots of items that I expected all out of stock , but when I checked with them few days before my party , they said all in stock, please tell me about it , n at the end still expecting 10% service charge, they don't have experience to manage party , that's totally terrible n unprofessional , please save your money go elsewhere with better price n experience read more

This review/complain is long because i had a really bad service. Parents, please be alert. I don't think I've ever experience this bad customer service dealing with reservation a party room anywhere, specifically iFun at Stonestown. Lawrence is probably the manager or someone in charge of the party room reservation for a party of 10+. I contacted him a month ago via text in early 9/10/24 and the party is for my daughter's 10th bday for 10 kids, one room ( they have 2 rooms available). That time he was very helpful and answered all my concerns. So, all set, booked and ready to go for mid 10/13 Sunday at 1:30pm. I texted him 10/11 to make sure everything is good to go. All confirmed, good to go. I went to iFun at 1pm on 10/13 before 1:30pm. Letting them know that we have arrived. Thinking the room would be available too to hang some decorations. Unfortunately NOT ready and they asked me if I could change my party time to 2pm or 2:15pm. Well, heres the problem: How come they didn't warn me that there were 2 party rooms booked in the first place. They have a month to warn me but they didn't, instead they asked me on the day of my party before 12 via text. I was busy and didn't have time to check my phone. They overbooked. Was it my problem, off course NOT!! You know what I was thinking? Lawrence knows that he overbooked and want to make a good profit from the 3 party rooms. He waited till the last minute to notify the family which was me to switch the time. That was so unprofessional and sneaky behavior. I was so close to not have the party and go somewhere else. I didn't take the 2pm or 2:15 pm time. If Im okay with the new time, what if the other kids and parents aren't okay with it. Already sounded like a mess. I saw in iFun also have 2 other long tables available and fit 10 kids. The long tables are for walk in customers. So I suggested that I'll take these spots at 1:30pm. So, we got the 2 long tables to start the party at 1:30pm. Okay, felt a little bit better. Within 30 mins later, their coordination of service was poorly presented. The workers were not trained well. Hosting 10 kids party like this, takes 10% service fee if booked a room. I expect a good experience and services. However, I still got charged for a 10% service fee without a room. I didn't have a room and my room was not available. Their service was unacceptable in so many ways. The planning coordination during the party is a mess too. I won't suggest what would make it better. I won't put money in their pocket for free. I highly won't go back. Not worth my time. It worth my times to present this review to others though. Lastly, they don't deserve 1 star. I want my 10% service fee refund. read more

The workers are rude and condescending. My kids enjoyed it the first time, but the second time, they weren't that excited because the charm selection was the same and less variety. Also, the tables seemed more filthy the 2nd time around. Would not recommend. Buy the supplies on Amazon or Etsy and do it at home. read more

I noticed this store at the end of the mall near the second floor of the former Nordies. I went in today. It looks like they sell arts and crafts supplies. What caught my eye were the blind boxes. A lot of them came from China. They do have a good selection of figurines. The store was empty and the staff left us alone. We bought a few blind boxes. read more

We did the DIY. We came here because we had such a great experience at the DIY in Japantown. The one in stonestown was such a disappointment. There were only 6 bins to choose charms from (mostly pinks, yellow, orange, and some blue). That's it. The charms weren't that cute and they were lacking a lot of the Sanrio characters! There's a way better selection in Japantown. It was discouraging because we saw all these already decorated items with the cute charms but saw it was just for show. Customer service was ok. Rushed us when no one was there . read more

Do NOT buy from here!!! They sell FAKE Sonny Angels and FAKE Labubu boxes. On top of that fact, they also sell these blind box items OPENED and offer you only the available colors they have. Very unprofessional and ridiculous! The point is to not know what you get. Obviously the only thing the employees work hard for is to make sure THEY get the blind box they want so they open all their stock! Sonny Angels are sold in ZIPLOC BAGS, and also without original wrapping. Of course, the ones that are opened and on display are the multiples of the rejected figures the employees didn't want. Oh and they are OVERPRICED. These people are disgraceful. read more

Customer service, the employees could careless of who walks into the store. I walked into browse and no greeting etc. I could of taken something and they wouldn't of known. They walked away towards the back. Good luck and hope your store survives. read more

Buyer beware, after getting home and opening our Nanci figures we realized that they were fake figures. No authentication card, the bags they came in were wrong, the paint was sloppy, stands did not have real brand name on them. Even the boxes looked a little off but we bit the bullet and paid for it. Please do not buy from here, or if you do be extra cautious. If you want blind boxes at stonestown, consider the pop mart vending machine instead. If this was unintentional, then please iFun get rid of all the fake figures and make this right. read more

Walked in because it looked super cute and was excited to purchase Sonny angels afterwards found out they were out of them andd the "green guys" (smiski figures) which I was rudely corrected about by the worker there and then noticed the phone charm section and got super excited about that so I proceeded to nicely ask the worker how to start one and then again with a rude tone told me I had to pay before starting it when I didn't see any sticky notes saying I had to pay before. I then proceeded to ask how much, but I heard the two workers working that day start talking bad about us in a very sassy and rude tone saying to eachother " did they even pay" " no omg" "then why are they asking" "ik they're dumb" so me and my friends proceeded to compliment the cute charms,but felt very attacked so we left. My advice is if you want to make money consider the fact that you might have to start being nice to your customers instead of insulting them when they are a foot or less away from you anddd stop fault advertising and hogging up all the Sonny angels. Anyways have a good day and I hope you can actually make money today read more