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    H&M

    2.8 (102 reviews)
    Closed 11:00 am - 9:00 pm

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    8 years ago

    H&M is good, they have a good styling and prices. This one is a huge location. I just wish they updated their styles more often.

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    9 years ago

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    7 years ago

    It's been 3 weeks and I still haven't received my refund. I bet the manager, Michael, pocketed my return. Super shady store.

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    18 years ago

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    Page 1 of 3

    Ask the Community - H&M

    Review Highlights - H&M

    I wanted to give a total shout out to the entire staff Charlie & other 3 employees & manager were amazing I'm 65 they all made feel alive fun great way to start my holiday season.

    Mentioned in 2 reviews

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    UNIQLO - Self-checkout

    UNIQLO

    2.5(121 reviews)
    0.1 miStonestown
    $$

    I wish Uniqlo were still in downtown San Francisco. I read they are preparing to open a flagship in…read morethe troubled mid-Market neighborhood. They could not bring it back on their own. But they have done well: the New Yorker magazine published a profile of their founder and the corporate philosophy. I don't want to fall for marketing pitches. I am persuaded, however, that this corporation is different. It is a profit making venture of course. It has a sensibility I feel I can support. The clothing is not cheap, but it is not expensive. On sale, it is a true bargain. It is not what kids today have celebrated as fast fashion, disposable, but it is not heirloom quality either. I expect my Uniqlo purchases to last, say, a half decade, and they hold up to that test. The fit seems to me consistent across styles. Although the aesthetic is probably pitched to those a generation younger than me, minimalism seems to me relatively timeless; nothing has become unfashionable (wide lapels of the 1970s, skinny ties of the 1980s, shoulder pads in women's suits, etc.) The textiles are, if I can be slightly critical, not the finest in my wardrobe. They are good enough. So Uniqlo is a place that if I were out with my wife at this mall, I wouldn't mind stopping into. I'm not a shopper at all, in the sense it never occurs to me to go shopping. There is a very limited list of chains I would be glad to visit. Uniqlo would be among them. A note about Stonestown. This mall is doing something right. Retail, they say, is dying. You would not know it from the parking lot here. I have never been to Stonestown within the past decade without marveling at how it is bustling. Whoever operates a shopping center should check out Stonestown to see how it should be done.

    After today's incident, it honestly doesn't surprise me that their ratings are so low…read more Two days ago, my sister purchased a cute summer dress for her birthday. When she got home, she realized she needed a larger size, so she came back to exchange the exact same dress for a different size. The cashier refused the exchange, claiming there was a small makeup stain near the neckline. My sister explained that the stain was already there when purchased and that she simply wanted the same dress in a larger size-not a refund. I had the receipt at home since it was a gift, but the cashier also stated that without the receipt she could not honor the exchange. My sister asked for a manager, who initially refused as well, again blaming the stain. When I arrived, I explained that we had literally purchased the dress there two days earlier and nobody had mentioned or checked the stain at the time of purchase. The manager then smugly and reluctantly agreed to "let it go this one time" and told us that customers should inspect items carefully for stains before leaving the store. I responded that the retail team should be just as responsible for checking merchandise instead of immediately blaming customers. What made the situation even more frustrating was that my sister grabbed another larger-sized dress directly off the sales rack, and when we checked it closely-surprise -it ALSO had a stain around the neckline that the cashier failed to notice. So apparently customers are expected to catch every flaw, while staff are not held to the same standard? Who is to say that perhaps Uniqlo intentionally puts stained clothing on the racks to avoid refunding customers??? The cashier even turned her name badge around so we couldn't see her name to include in a formal complaint, which felt incredibly unprofessional. Eventually, the manager apologized after we pointed out how poorly the situation was handled, but it did not feel sincere at all. So customers make sure you check inside out all your purchases for any little stain or markings - - they will not honor any exchanges or refunds even if they put them on their racks. This was the team working on Mother's Day, May 10, 2026, in the early afternoon. Be better and do better, Uniqlo.

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    Restyled

    Restyled

    2.0(2 reviews)
    0.1 miStonestown

    2.5/5 I came into…read moreRestyled in Stonestown to sell a few pairs of shoes, and while I completely understand that shops have every right to pass on buying something they are unsure about, the way this situation was handled really threw me off. One of the pairs I brought in was the Concord 11 from 2018. I know for a fact they are real because my friend bought them directly from the SNS when they released, and I was literally with him at the time. I saw the order confirmation, the receipt, and the shoes when they arrived. I have never bought fakes in my life, and everyone I buy from either gets them directly from Nike, Adidas, or another authorized source. I am extremely careful about authenticity. When I handed over the Concords, the employee looked them over and said they were fake. The reasons given were the bottoms were yellowing, the soles had the wrong print, the box was wrong, and the glue smell was not right. They even compared my pair to one of theirs and decided mine did not match. Also worth noting, if your shoes have yellowed at all, they count them as used even if you have never worn them once. I have nothing against that policy and just wanted to point it out. I can respect if they are not comfortable making a deal, that is their right. What bothered me was the commentary that came along with it. They made repeated remarks like, "You should get your money back from your friend," "Are you still friends with him?," "You can just wear these fakes because no one will know," and "You got ripped off." Between these comments and the reasons they gave, it honestly made me doubt how well they can authenticate shoes. Yellowing happens to many older shoes, box variations can occur with legitimate releases, and a glue smell is far from a definitive test. When you factor in that I know the full history of the shoes from purchase to now, it is hard to take their verdict seriously. Even after deciding to pass on the Concords, they did not move on. While looking at my other shoes, they kept circling back to the Concords, continuing to explain why they thought they were fake. It just felt like overkill, especially after the decision was already made. On top of that, they started asking me for proof of purchase for my other pairs, as if I might be trying to unload multiple fakes. I get being cautious, but the tone felt more like they were accusing me of something rather than just doing due diligence. The store itself is well kept, clean, organized, and visually appealing. They have a cool key machine for prizes, which adds some fun to the place. The other employee I interacted with was friendly and professional. Pricing on shoes is about what you would expect for a resale shop in a mall. If you are selling, just know their offers tend to be StockX buy now price minus around 30 to 40 dollars, which is reasonable for a business trying to make profit. Bottom line, I did not walk out upset because of the deal. I walked out feeling insulted because of the way they handled it. If they had just said, "We are going to pass," and left it at that, I would probably be giving a completely different rating right now.

    Like the other review, this place is really nice. Clean shop with nice presentations. They go by…read morestockx prices; they rip out their phones right away and go by "bid prices" minus 20-30 percent. I don't even think they go by the sale prices. I'll hop over again when I decide what I want to get rid of and see how that goes. Sucks to be accused of fraud when you know your kicks are legit, though. Shows how amateur the worker/owners are. Doubt they'll be around after their lease expires.

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    Restyled - SNS Receipt

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    SNS Receipt

    H&M - womenscloth - Updated May 2026

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