I had a great experience buying shoes here thanks to Julian. He helped me out with measuring my feet and having me try on different sizes of shoes in a few different styles. He processed my company voucher which covered most of the cost of my shoes and arranged to have my shoes delivered to my home since they didn't have my color in stock. Julian is extremely knowledgeable and helpful and he made my purchase a pleasant experience. read more

Amazing Customer Service! Super Helpful! And All around Great Establishment! Also Great selection of shoes, belts,and accessories!Check them out Especially when using Work vouchers This store was super Helpful! read more

Red Wing boots are the only ones I find suitable for work. I came here a few weeks ago to order my narrow size which was not in stock. Julian and others were very helpful. I used to shop in Millbrae but that location is no more. I see some poor reviews for this store and years ago I do recall a guy who was very unpleasant when I dropped in for laces. But anyhow as for fall 2024 my experience can only be described as great. Thanks Julian and others! read more

I don't know who helped me, but he was polite, knowledgeable, and helpful. Got me fitted quickly and properly with a pair of Iron Rangers. EDIT: Checked my receipt and the employee's name is Brian. read more

Fantastic place. The staff helped me with a special order from the factory and they made sure the order got here in perfect condition and quick service. If you're a busy working person, this is the place for shoes to protect one of the important parts of your body. read more

Closes an hour earlier than listed online. Unprofessional. I need to add more characters to this review.

Today I went work boot shopping during Fathers day, went to Boot Barn and Shoe depot and my last stop was Red Wing. Alexis greeted me as soon as I came in, I already knew which pair I wanted as I've had a few pairs in the past so the transaction was very quick! She was knowledgeable, friendly and professional which was nice because Boot Barn employees didn't seem to care and Shoe Depot service is slow. Alexis is a great employee here and her coworker whom I only seen and heard helping another customer seemed very patient and friendly as well. Shout out to these two for making this small little Red Wing shop a pleasant place for boots. I haven't bought a pair of Red Wing work boots in about 5 years and I don't think my next pair will wait another 5 years! I'll definitely come back. read more

Excellent customer service. Seems like new management has been arranged. Brian was very helpful in choosing the right fit. Highly recommend shopping for boots here! read more

Red Wing - Shoe Stores Near Me - Daly City, California

My name is Vinny and I've been a loyal customer at the red wing store in westlake for 10 yrs. I got leave a great review for the lady that helped me today. ALEXIS B went above and beyond to help me with my shoes. If anyone needs help she is the lady to go too. From being friendly and knowledgeable she did the best. read more

Friendly, knowledgeable staff. Alexis was very personable and made my experience very pleasant. Highly recommend. Thank you Alexis!

I went to the store to get a pair working boots. Brian came up to me right away and started to help me. He described to me what each shoes are more beneficial for my job. Long story short, Brian was helpful and recommend that if you go you will get help. read more

My go to place for my yearly work boots! They usually never have my boot in stock but Steve has always managed to get my pair sent to his store! Much appreciated! read more

Red Wing - Shoe Stores Near Me - Daly City, California

These are the best $465 war boots that I have ever owned.You get what you pay for,so invest in what helps you make money.

Horrendous customer service. This place needs new management, the person who works here is straight up rude to customers.

I was deeply disrespected by the manager of this store (Terry?). I came in on a Sunday morning and bought a pair of boots. After paying for them, I waited for 15 minutes while an associate tried giving me my receipt. They couldn't print it or email it for some reason, but I remained *extremely* patient the whole time (I need the receipt to be reimbursed by my employer). The associate wrote my email down and said he'd send it later that day -- okay, no problem. I never got the email, so I call the next day and the associate says they'll email it later that day. Nothing again -- so I call a second time on Tuesday and finally get the manager. Right off the bat, this guy starts talking to me like it's my fault! He sounds upset and irrate while asking for my email address. I then asked him to repeat it back to me, and turns out he got it wrong. So I spell it out again, and then ask him to confirm, because by this point they have goofed it up multiple times -- and this guy has the audacity to say "How many more times do I have to say it?" I tell him it's taken me days to have this done, and he mocks me and tells me to hurry up so we can end the call. Zero sense of understanding, patience, or decency. Terry is incompetent for any job in customer service. It's absolutely mind boggling that this clown is a manager. A quick glance at other reviews shows that this is not an isolated incident. Please, avoid this place. Go to literally any other Red Wing because the Daly City location is not worth your time or money. read more

In any trade your feet will be your best investment, wanna thanks the guys that helped size me, with socks and inserts to keep my feet in great working order, but not just for the job. For my feet to be in great working order off the job read more

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I'd give 0 star if I could. MOST horrible red wing location. I met 2 employees and they both are as rude. They do not seemed like want to assist customers. You will have to argue with them to get try on. AVOID going this red wing location. read more

Avoid this place. Terrible customer service and discrimination. I was at the UPS store next to this shop and saw a pair of boots through the window. I immediately entered the store and saw a man behind the counter taping a box. I made eye contact with him and smiled but I received no greeting or acknowledgment from him. I noticed there were no other customers in the store so it was a bit strange to walk into an empty store when the worker sees a new customer and doesn't say anything. So, I opened the conversation after a few minutes of looking around and said I was just returning a pair of boots and shipping them back to the seller through UPS (wrong size), and was happy to see the boots here at this store! He responded back and said he can't do returns for shoes not purchased here. Obviously he wasn't listening to me. I corrected him and continued to look at the boots but felt uneasy. He didn't ask how he could help. What size did I need. Nothing. That store was empty and I was ready to purchase a pair of boots from his store but feeling no effort from him to help me, I felt on my own. So, I gathered my things and he looked at me while I walked out saying nothing. I can see why this place has bad reviews. It's the people who work there. I'm a woman of color and wonder if treatment would have been different if it was another customer. He lost good business and obviously doesn't have a good reputation. read more

I usually go to the Millbrae store (even though I live in Daly City) because the customer service there is soooo much better. Just got my boots back from a cleaning and conditioning, and they actually look WORSE! Its as if they skipped the cleaning part, threw boot paste on it and just spread it all around! Never going back the Daly City location again. read more

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If you are looking for boots these guys are amazing. Incredible service, they really focus on your needs as a customer. Very kind and helpful people. They help you figure out the best fitting boot for you and your style. I recommend one of the workers named Joel! Joel was just magnificent, such a kind soul and very helpful. Joel gave an outstanding representation for this company. I will definitely be back for some more boots in the future!!! read more

I would give this place zero stars if I could. VERY disappointed with my experience here. Me and my husband get here at 3:30pm and as we walk in the salesman is with a customer tells us that he's on lunch until 4pm. We say ok and walk around the plaza until then, we come back to the store at 4:05pm and the salesman claims he's still closed until 4:30pm. This store supposedly closes at 5pm. My husband already knew what shoe he wanted and size so this would've been an easy sale, I don't know if the salesman was just being prejudice or lazy but definitely unprofessional. read more

Standing here now , i get it were living in a new age were everyone is scared about covid-19. But theres no reason why there is 3 sales associates inside helping 1 customer . Im just here for a simple pick up and the girl with glasses who is not doing anything but standing around cant seem to help me . Also i dropped off my shoes for a toe cap they said it would be ready in 2days its been over a week and it was still not ready . This place use to be good , now there super weird about how they run business . read more

I brought a pair of iron ranger from this store, and I visited the store about 4 times, and i went back and forth to find the right fit for my foot, and Michael helps me out a lot with patience . And thanks I finally got the right size read more

Red Wing - Shoe Stores Near Me - Daly City, California

Rudest store ever. I own 4 pairs of red wings, even got my first pair at this store. They're awesome products and I try to support local stores. When I bought my first pair (Iron Rangers) I didn't feel like the salesman knew what he was talking about, even though the IR is one of RWs most popular boots. I came in on a Saturday a week before Christmas, doors were locked even though it was supposed to be open. I see two guys inside and they couldn't be bothered to even look up. I stood there for 5 minutes watching these two guys chit chat, when it was clear they had no intention of opening the door or even acknowledging me I walked away. I'm taking my money elsewhere. read more

Barry or whatever is name is, is the rudest employee I've ever heard talk on the phone. Dropped off some boots and was told they would be ready the next day. When we called to check, Barry sounds annoyed as if we told him to go to work today. And starts nagging about their process as if we knew how it worked and was so dismissive and tried to make it seem as if we made up the whole part of our boots being ready the next day. Anyway, don't work in customer service if your miserable. :) read more

Worst service ever! I went in for new soles for my chukka weekenders. After waiting for almost a month, at the time I picked my shoes up, I noticed that the soles ware wrong, so, I let the guy that was there know ( looked kind of a white guy with a little of bit of Hispanic, young) the issue and he got very angry at me, he complained that they didn't make those soles any more. I was like ?? Really!! They still make the same shoes..! He again replied that that sole was discontinued. How about to let me know that before doing the work!? So finally, after me getting mad for a reasonable reason, he told me that he had to send them in to the factory. again I was like ?? I thought, they always send them to the factory! Finally, I left my shoes at that store and after about 3 months, and going to many phone calls asking if my shoes ware ready, I got them!! My best advice to everyone reading this note, don't go there if you want to save your self awful time talking to an awful person. read more

Came in and inquired about new laces for my moc toe. The gentlemen who helped me went to the back and got the right size. I asked how much and he said its free of charge. Thank you. Its the simplest gesture that make a consumer like me buy into a certain brand. read more

Mark is the man!! Treated us well took care of all our needs with a smile and great conversation. He customized our experience and left with shoes that we the best for my comfort thanks I truly appreciate you guys read more

Was surprised to see the negative reviews, that hasn't been my experience. The manager Terry I dealt with was super helpful and knows his shit. Has been with RW forever. Went above and beyond to get me what I wanted. This company makes boots for hard working people. They stand behind their product and offer union discounts. If you're sensitive and want your bottom powdered every where you go there are plenty of places in union square that would love to have you and your misguided bullshit reviews. read more

Went in looking for my first pair of leather boots. Had no idea what Red Wing was so I asked the general manager Jason if they had Thursday Boots. After explaining where I went wrong he helped me get an extremely accurate sizing of my feet and showed me a pair of quality boots that fit me perfectly. I wouldn't have bought anything if he wasn't there. Great boots and a great manager! read more

Cam in looking for some lineman's boots for my son. They did have some but all they had were obtained only via ordering. Since he needed the boots the next day we have to look elsewhere But wait the story continues..... Even though the local store did not have stock the salesman gave us the utmost in customer service by: * Being helpful and knowledgeable about what was needed and acceptable for the request. * Recommending actions he could support. * Helping to find stock in other stores in the area., Even non-Redwing stores. * Recommending alternative stores that included both bix-box, and locally owned locations. * Being courteous and efficient at all times. I think we'll be back here again when my son has time to place an order. * I would recommend this Redwing location to anyone needing a premium pair of work boots! read more

Have a voucher from work to redeem at Red Wings towards some work shoes but this store is never staffed. Been several weeks & it's been closed when ever I come out this way. Next closest stores are in Emeryville or Millbrae which are out of the way to get to. read more

I love the boots, but this stores customer service is the worse. When i inquired about having a pair of boots re-soled and asked how much it would cost, the customer service representative answered with the price. Then I stated that another redwing store quoted me a cheaper price. The representative then told me to go that store. Very rude and I will be going to the other store from now on. read more

Went in to check out some boots and had a bad experience with the Caucasian employee, who seemed to think he knew everything about shoes. He was rude and a little obnoxious. Definitely won't be going back. read more

With the brand name Red Wings, many of you think that the rugged footwear company is built tough and made for industrialized labor. Wrong...they also make some cool boots and shoes for any formal occasions. Matt loves to wear these tough, but comfortable American-made boots for his days-off. These shoes/boots are labeled with numbers as the type of footwear for the desire. Matt bought the 6680 hiker boot. The $160.00 dollar black-color boot has an insulated interior to help keep the foot warm and absorbs the rain or any moisture with the oil and water-resistant leather on the outer layer. This pair of boot looks perfect on any pair of denim jeans. http://www.redwingshoes.com/productdetails.aspx?prodid=1467 The retail store is really small and only holds the popular-sellers. The friendly associates can customize and special-order any available shoes from the website. Matt's hefty spending may put a dent in his wallet, but it will be a benefit in the long run and whatever it takes for Matt to look Joe-Cool. read more

These guys are the nicest sales people I've ever encountered (it probably helps that my employer is most likely this store's largest client). Every time I need new work shoes, they are always there to help me with anything that needs helpin'. I once went in just asking about the waterproofing on my shoes and the guy just gave me a $10 bottle of silicone spray for free. Red Wing shoes are the best! I've worn several different models and have always been happy; whether I'm trying not to get my toes crushed by a Giraffe, or needing traction on Penguin Island - these shoes do the job. read more

I purchase a pair or Red Wing Irish Setter steel toed boots. I have worn these boots less than thirty days, and the soles are nearly worn through. I do not use them at work, and I don't use them daily. I wear them for personal use when I gardening and working about the yard. A very low impact environment for work boots. I pronate when I walk and so I am used to uneven wear on the heels, but the condition on these essentially brand new boots is ridiculous. I can no longer wear them. I am hopeful that I can find a shoe repair in the area that can resole these boots for a reasonable price. These boots are a complete waste of money. Red Wing used to represent the gold standard for long lasting and dependable work boots. No longer, these are junk and I will never purchase Red Wing boots again. read more

I'm at the store right now, however; the girl with the glasses said that she's closed even though it was 8 min before 8 pm. I understand that 8min is not enough to buy anything. In this case I knew what I want exactly thanks to the internet and their website. I think that employees don't give "shaft" about the business. I was about to spend $300 on shoes as long as the company is paying for it. Too bad Redwing shoes. read more

Red Wing has a big and well deserved following. They have great boots. That reputation is already established. People are fans and will not hesitate to drop over $300.00 on a pair of boots. So, a little customer service will go a long way. I can sympatize with some of the reviewers. So, to get the best customer service possible, ask for Jason K. The first sales person that helped me, I don't remember her name, had to go to lunch, which was a stroke of luck for me because Jason K. came out to help me. I honestly wasn't feeling it from her. Jason K. took the time to use a Brannock Device to make sure I selected the correct size boot. Since I was between size he brought 2 out from the back. He made his recommendations, but ultimately it was up to me. He definitely steered me the correct direction. Red Wings are pricey, but they are solid and mostly American made, this is important to me. I assure you, you will get the best customer service from Jason K. read more

If I could give this store a negative star I would We have been doing business with the store for seven years never in my life have I ever been treated so poorly as I was yesterday when I went to exchange my husbands boots that were only two months old. Unfortunately this was the second time in two months that I had to exchange the boot for the same problem when I told the employee he very rudely told me he would never exchange the boots for me again and my husband would have to pick a New pair. I told him redwing shoes offers a six month warranty on the boots I feel two months is too short of a time for the boots of falling apart I would never recommend this store for now on I'll be taking my business elsewhere read more