I've tried other professional carpet cleaners. ..Zerorez is definitely the BEST! !! Costumer service was phenomenal- - thank you Mike and Collin Price was exceptional! And my carpets. ..Wow. ..looks the best since I had it installed 4 years ago...dog stains on stairs are gone...carpets dried really fast and didn't have that wet soapy, soppy feeling. Can you tell I'm a very happy and satisfied customer. ..took business cards to share with my neighbors and friends. ..THANK YOU Zeroez! !! read more

Zerorez did an incredible job on the carpeting and upholstery in our company's Minivan which had years of stains and more recently, mildew/mold issues. The end result was a very fresh & Clean carpet and no more mold! A job very well done! read more

I also had the same issue as Gene H in a prior review that after the carpet was cleaned in one of my bedrooms it was stretched out and now has ripples in it. Also they left my stairs sopping wet and it literally took two days for my stairs to dry thoroughly. I will never use them again. I've been using carpet cleaners for many many years and I've never been so unhappy with a job. read more

I have used zero rez in the past and have been very happy with the results and service. I have also referred many others to use their company. I booked them again, and was very surprised to discover despite what is listed on their website that the carpet scrubbing/agitating is no longer included and it is an extra charge. This was one of the main reasons that I booked with them. In addition to this, the tech informed me that he was doing me a favor by not charging me extra because he had to park in the lot next to my building and walk farther (I live on the first floor right by the parking area and notified the company it was a condo/apartment when I booked) I called to question the lack of the agitation/scrubbing and she informed me that it is an extra charge. This is false advertising. My carpets don't even look any different. For 250 dollars I expected better results and better service. Beware when booking for hidden charges, false advertising and hidden costs. I wont be using this company again read more

I booked Zerorez with mixed expectations. They say "empowered water" does the job, but no details of exactly what that "empowered water" is. The man showed up with a machine that he said costs $15000, and would do a scrub of the carpet which is something nobody else has. OK, so far... So he sprays, then scrubs, then uses the regular water and vacuum line like other carpet cleaners. I have three areas on my light cream carpet that are stained from stuff pulled out from the under-carpet layer. They started off as gravy spill, which I shampoo'd using my full-sized Bissell. Probably put too much cleaning fluid down and as a result, sucked up stuff that was not supposed to be sucked up from the under-carpet. Anyway, I was told that was not going to be a problem. The day after the job was done, the stains were back in their original intensity. I called and they scheduled another visit. This time the man comes in with a spray bottle in his hand and he goes around and sprays just the spots from a standing position. No vacuuming, no shampooing. He tells me to make sure I vacuum the spots tomorrow after they have dried. So much for zero residue. That stuff he put on would have dried into something that had to be vacuumed to be safe for me and my dog to walk over. The stuff lightened up the stains, but since he didn't do the rest of the carpet, the whole job looks like a mess. I'm giving this company 2 stars because they are responsive on the phone and are polite and flexible as far as booking. As far as their cleaning, their empowered water obviously doesn't do the job and they had to use something that left a residue without telling me what it actually was. They don't move or life furniture, not even a tiny fan I had in the corner of the room. They even didn't bother to move the fan cord. They just shampoo'd around everything. They advertise zero residue, hence the name zerorez, but it is far from it for an effective job -- and they do not do an effective or a complete job. read more

Stay away. Wouldn't honor the $139 carpet cleaning as stated in the banner of this page, and their Pet Treatment is misleading, as it states deep cleaning but they wanted to charge $460 more than they gave us an estimate for. Horrible experience trying to talk to the manager on the phone, who kept saying we weren't listening. When we gave him the chance he kept repeating that same line like a broken robot. read more

My fiancé and I just bought our first home and all of the carpet needed to be cleaned. Our Zerorez technician called about 30 minutes in advance and took him about 2 1/2 hours to finish 6 rooms and the stairway. The overall look of the carpet is better, but couldn't clean the more difficult stains. We have a lot of carpet and Zerorez made it convenient for us. read more

Zerorez - Before (bottom) and after (top). - Carpet Cleaning Near Me - Redmond, Washington

Went on-line and scheduled a cleaning. Called to confirm the time. I was informed that not only did I a). Have no appointment b) There was no record of any of the information I had in the system, but c) The only way to schedule was by calling in and talking to someone. But an appointment was available in a week. Had I known, or there had been a single indication on the website to call directly, I would have. Zero-rez has lost my business for all of my properties. read more

It's obvious that whomever "Boyd" is, he has taken his grandfather's invention and apparently is sucking the funds created... dry. He's not running the company with a "Tinker's Damn"! Two months ago I tried to set an appointment online....left all my contact information and the response was something like "we'll call you to set up an appointment". Never heard anything from that experience. About 3 weeks ago I decided to try and set an appointment on the phone but no one answered....except a message from Boyd saying to leave a message. Which I did ... asking for them to do my carpets last week (9/05 or 9/06/07). Well, guess what? No response to that one either! Not one to give up so easily I called them on 9/04 and guess what? Not only were my carpets not going to be cleaned as I requested in the message I was asked to leave the previous week, but now I'd have to wait another week. Until 9/12...today....from 1-3PM. Well, since I never got a reconfirmation message and since it was then 230PM I called to find out what was happening. The person answering the phone first asked, "What state are you calling from?" What state!!! Anyway, she found my appointment information and said she would contact the "technician". His name was Robert and he called me at 3PM saying he would be here in 30-45 minutes......that would have been 345PM at the latest. Well, guess what? At 430PM I tried calling Robert on his ZeroRez cell phone and he didn't answer. (425-530-7330) I then called the ZeroRez appointment phone at 432PM and got a message from "Boyd" saying to leave a message........... Well, it's now 452PM and still nothing ........................... read more

Today, Wednesday, 25 November 2009, the day before Thanksgiving, I had an appointment between 2-5 p.m. to have my carpet cleaned. I took the day off work without pay, a Furlough Day, loosing $446 dollars in pay. I spent last night moving furniture and this morning vacuuming and cleaning. My wife was out of town and this was to have been a surprise for her. I was called at 12:59 pm and a voice message was left on my cell phone and home phone while I was vacuming. I was told the truck had broken down and may not get to me today. I was asked was I willing to reschedule for next Tuesday. When I heard the voice mesages and returned the calls at 1:30 pm I was told the truck was broken down and could not get to me today and they were willing to reschedule next Tuesday. I said that I could be available anytime today even at night if they could get the truck fixed. They said no and that no other truck was available until next week. I told the young lady who answered the phone that if their company really wanted to, they would fix the truck and get it out here today even if it was tonight. I am very suspicious when on the afternoon before Thanksgiving Day that the truck just happens to pick that day and time to break down. It worked fine in the morning. Did staff just want to head home for the holiday early! Thursday, 26 November 2009..... As I have considered this problem more, I recall that this is not the first time that ZeroRez of Seattle has canceled an appointment with me. So, I am adding the following comments to the ones I made yesterday above. Now I suspect that the problem was not that the truck broke down, but a business decision was made to avoid sending the truck and driver to Bonney Lake (Pierce County) from the ZeroRez in Bellevue/Redmond (King County) for a $120 carpet cleaning job. They would have had to drive 40 minutes each way at the best of times. On the afternoon before Thanksgiving Day, this travel time could have easily doubled. Since the franchise agreement with ZeroRez Corporation probably requires ZeroRez of Seattle to provide their service to my area, I suspect it is not a violation of the franchise agreement to just claim their truck had broken down so they were unable to provide this service! While it is too late to regain my business, I suggest the following remedies for other ZeroRez customers in Pierce County: 1. Allow another franchise agreement to be sold that provides service in Pierce County. Allow ZeroRez of Seattle to keep King County exclusively as I assume they have already. 2. Only schedule Pierce County jobs in the morning so afternoon south bound rush hour traffic from King County into Pierce County is avoided. This rush hour traffic jam is steadily getting worse as populations increase. It is at it's worst on Fridays and the day before holidays. 3. Dedicate the truck to Pierce County for a full day, including afternoons, so the return trip is against traffic. Cancelling appointments should never be an option because: 1. Of the impacts on customers, such as I have explained above for myself; 2. Negative impact on ZeroRez corporation reputation; and 3. Negative comments and complaints to the Better Business Bureau and online websites dedicated to pointing out poor business practices locally such as YELP. read more

I just got my carpets cleaned. It was more money than I expected but with pets you have to factor extra costs in. The carpet looks amazing right now and the technician (Mark) was very professional and thorough. I'd definitely give him 5 stars. Hopefully, after the carpet dries I'll feel the same way about the work too. I was just expecting a terminal diagnosis on my carpet and I think it's going to last a while longer! I am really excited for it to dry. It looks great so far. read more

We had Zerorez clean our carpets. They left the carpets sopping wet. It took over twelve hours to dry. Our floor was left wrinkled as well. I contacted Zerorez and even sent pictures. Their response was I need to hire a carpet stretching company to fix the issue. We weren't told this could be an issue. Their work, which I paid for, will cost me much more to fix. Zerorez has no interest in standing behind their work. We will never use them again and tell everyone of our friends to find a more reputable company. Zerorez has poor customer service and service ethic. read more

I recently had zerorez do both my downstairs and upstairs carpets and some furniture. Both appointments they came for they were on time and called to let me know they were on the way. They do quality work quickly which was impressive. Very professional from making the appointment to the job being done. They brought life back to some furniture that had been in storage a while and to a white carpet that I wasn't sure they could restore. The pricing for zerorez is pretty equivalent to the other guys but you get so much more for your money knowing it's all natural and safe for my child & pets. Highly recommend our local zerorez! read more

Great results and professional, hardworking staff. They were very customer oriented and friendly. Took care in the process to protect my walls and railing, wore protective booties each time they came in and out! House smells fresh and chemical free. read more

**This is an update to my original review-see below. The owner called and explained more clearly about their process, goals, and service expectations. He took action to remedy my situation and learned from this experience to improve service going forward. I told him I am moving and will try his service again on new carpet and report back on how it went. I am impressed by his follow up and mission of their company. Old review: I expected so much from this company after hearing the ad on 105.3 and reading reviews. It was more like a rinse than a clean AND they left behind many bleached spots. Apparently, if you use Zerorez on a carpet that had been spot cleaned with Resolve the chemical reaction leaves a hideous bleach stain. We were never asked if we used Resolve on the carpet in the past and were never told of the potential risk to the carpet. It wasn't until after the cleaning and the damage was done that the technician said oops, sorry about that, you must have used Resolve in the past. I provided feedback to the company but have never received a response. read more

We have cream colored carpet! Who puts in cream colored carpet?! To say it was dirty is an understatement. It was disgusting. They took care of the entire upstairs and the stairs and grammas 100 year old velveteen couch. We didn't know it was sea foam blue until it was cleaned. Two weeks later the carpet IS STILL CLEAN! No spots have reappeared like having it done with chemical carpet cleaners. The crew was awesome, respectful of my home and very polite! We will be having them back every six months! read more

The rep was on time and courteous and efficient. One thing to remember is to ask customers what floor they were on. Our rep said your company cant clean above the 4th floor.Our carpet looks great and feels clean, no odors from solutions See you next year read more

I just had zerorez come and clean my carpets. I gave a 3 for a couple of reasons. The special was not explained correctly to me,prior to the appointment. I thought it was going to be a certain price and it changed. It did come in lower than my budget though. So I guess that's all good? The worker hit my wall and the frame of a collectible plate fell off and broke. He took some money off of the bottom line. They do not give paper receipts at the time of service. I paid cash. As a consumer,that makes me very uncomfortable. Says they will send a receipt in 2 to 3 days. That's NOT cool to me. Not sure I'm pleased with the cleaning yet. I will check back and edit my review later. The worker was very nice and respectful but not sure I would recommend them at this point. read more

This is the second time I have had them clean my carpets and both times they have done a great job. Jay was great to work with and tested my dining room chairs' fabric from a couple of strings that I was able to pull from under the seat and determined that their system could clean them. I told him the quote the gal in the office had given me over the phone and he added that to the carpet quote and showed me the total before he started so I would not be surprised. Both the carpet and my four chairs look great. Jay was very thorough and all dried quickly. You do have your door open for their hoses while they are here, so if the weather is really cold beware of that. Now a problem as it was one of our warmer Jan. days and no wind. read more

Wow! Can't seem to get a call back. 1st call, asked if coupon good for commercial was told No, residential only, and they hung up. 2nd call, left voicemail asking if they do commercial and if so, would like estimate and schedule appointment day 4, no return call. Day 4, 3rd call, answered and put on hold for over 10 mins. 4th call, left voicemail no return call, still. Will not being doing biz, after all this. After a response & apology from owner I have increased my rating. Thank you for that. However, my call sequence was as I stated and didn't really appreciate the deflect of the lack of customer service and unprofessionalism by the young lady when in initial called. Perhaps I will try in the future. read more

Great job! I am so happy with the results, the upsell on the pet stain solution doesn't even bother me! Super nice service person. Thanks! read more

I'm back to doing yoga on my carpets! They look so great I can't believe they've been down for more than five years. What a professional group of people. From scheduling through job performance through follow up to ensure quality, I was impressed beginning to end. read more

Very professional and efficient! Carpet definitely seems cleaner than other companies. Our Representative was phenomenal and didn't hesitate to go over any areas of concern! read more

The technician was effective, efficient and polite in delivering a really great product! From putting on shoe covers before stepping into my home initially to clearly explaining the process to concisely detailing my estimate to clearing out at the end, the experience was made more productive by technician Mark! I had three rooms of carpet cleaned, and the process even positively affected a 3 year d coffee stain which had previously dictated furniture placement in order to hide the stain! I also had a large expanse of tile cleaned and sealed; my colored grout is back to its original color and looks fabulous! Great job, Mark, great job Zerorez!! read more

Outstanding - very professional, on time, and results were great. My carpets never looked this good. Heck, maybe I won't need to replace these carpets after all... I'll definitely be calling these guys again. read more

The Zerorez team came out again this week and did another outstanding job. My very old carpets and hardwood floors look and feel so much better. They were on time, explained the process, protected the corners of the walls from the hoses. I love how the carpets don't feel crunchy and we don't have that soapy smell. all the pet stains are gone, which is always a miracle This time I had them treat my hardwood floors. Wow! the blond wood shines again and I couldn't believe how much dirt came out of the flooring. For a brief second I was embarrassed with the disgusting water in the tank, but that didn't last long. With two teen boys and two dogs our hardwoods get a lot of LOVE! TWO THUMBS UP FOR ZEROREZ! read more

Absolute great service. I was given an accurate timeline, including a heads up of when the driver would contact me of his timeline. He arrived on time and was courteous and tidy. The service was super quick for my two bedrooms. Even payment was very easy. Definitely would use this company again! read more

We would have given Zerorez five stars except for the dispatcher I called for an updated arrival time of our tech. She was rude, argumentative and ultimately hung up on me! I worked with Katy and Diane to schedule the appointment, which was about two weeks out. Both of these agents were pleasant and professional. The tech arrived at 6:40pm, 40 minutes outside of the 4 hour window for arrival. Christian was apologetic for the delay. He explained everything, had a perfect understanding of what we wanted. He was professional, honest, cheerful, and did an amazing job on our carpets! They are super clean and they look, smell and feel great! He left about 830 pm. We will request an earlier appointment in the future, but will definitely use Zerorez again. read more

Your service techs and cleaning process were great! Austin and David were excellent in explaining the whole process. My carpets and couches are 10 years old and the deep cleaning that Zerorez did made them look great. I would definitely use this company again : ) read more

I made an appointment 2 weeks ago and did so with the knowledge that I had to work on the day of the carpet cleaning. I was assured I would be given the first appointment of the day so I could make it to work. Two days before the appointment, we got a generalized text that the appointment would be between 10:00am and 3:00pm, which would not work. I tried to call back but received a recording that someone would call me right back. Later that evening, I spoke with someone who said they don't promise appointments and she would look up my initial call (asked for the number I called from) as if I was lying. She said she would call me right back. She also informed me if I canceled on the day of the cleaning, I would be charged $50. I tried to explain that I needed to work on that day and someone had promised I could have the first appointment or I wouldn't have made the appointment. The following day, I left another message (as no one called me back) and spoke to Diane. She saw my notes, that I needed the first appointment, but still no promises could be made. I CANCELED my appointment. A BIG waste of my time! I felt like they were calling me a liar when they saw the notes in the computer. They lost my business. read more

I had Zerorez come and do my carpets in my house 2 weeks ago, WOW is all I can say. Fantastic Job, so clean I had been using chemdry and my carpets kept getting dirtier and dirtier Zerorez =No residue, no soap left and it is 100% TRUE So happy, Customer for Life THANKS! my carpets look brand new again! Angie DeVore and Liane (MOM) read more

Had Zerorez come out and clean our carpets back in December, 2016. The response to my appointment was very quick. We had our family room and 2 other rooms cleaned. Everything looked great even though we did have to have the tech come back out to remove spots from the family room carpet. Fast forward to today, been trying to get a hold of company for past week. Initially called and talked to Heidi. Explained that family room carpet is dirty and considering we had carpet treated with stain fighter, we walk around house with bare feet and have a house cleaner every 2 weeks, carpet still got dirty. I wanted to find out what company's policy was (guarantee, coming back to clean just this one room, etc). but somehow no one can seem to contact me even though Heidi told me someone would, after leaving a VM, and finally trying to leave another VM today only to be cut off mid sentence. Also, you'll sit on hold for a while-maybe someone will answer or you'll end up hanging up like i did on several occasions. Like i previously mentioned, initial call back for new appointment was very quick. Follow up stinks however. read more

Very professional and efficient. Cleaned our leather furniture and it looks like new.

One of the worst customer service! Carpet looked exactly the same after them coming in twice to clean it ! First guy did not do a test to check if it is nylon second guy came in and smeared the stains third guy came in and started stating that our carpet is old and the stains would never come out . Wasted our time and took $400 to "wet" our carpet . So disappointed and will never use them again . Save yourself the headache and hire someone else ! The worst cleaning job ever ! read more

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Being a repeat customer I will continue to use Zerorez to clean my carpet. They are very efficient and love that they do not use any harsh chemicals. It's amazing to see all of my stains disappear. The manager really cares about his customers and it really shows. The technicians are very hard working people and always do an efficient job. I recommend them to anyone that I know that need a great cleaning for their carpets. read more

Very competent and friendly technicians. Very careful to perform the services right.

Things don't always go perfectly, but what counts is a service provider that will stand behind their product. That is exactly what Zerorez did for me. Originally they were delayed more than two hours beyond my confirmed appointment on a day I could not be delayed. After writing a negative review, the owner Anthony contacted me and arranged another appointment which he would personally come out and make sure it was done on time. I appreciated that. When he came out, my carpet had a weird reaction to the cleaning and turned an orangy color. Once again, Anthony assured me he would make it right. He came back with a different pH mixture and cleaned my carpet once again. Low and behold, the orangeyness went away and my carpets looked great! I know the world is not perfect. I know my carpets are very old and probably made differently than modern carpeting. What I got was a wonderful reaction to a challenging situation. THEY STOOD BEHIND THEIR SERVICE UNTIL IT WAS DONE RIGHT. You can bet that the only company I will ever have clean my carpet in the future is Zerorez. I plan on gifting both of my daughters carpet cleaning for their homes also. read more

We love the results! Our 12 year old carpet looks almost new. The technition Alex Machuca did an amazing job and gave great customer service. We loved the fact that there was literally no odor or residue. The price for our entire condo was amazing! We would highly recommend Zeroez Puget Sound read more

Another fantastic experience with Zerorez! Moved into a rental that was in need of some serious cleaning. Zerorez to the rescue! Carli did a fantastic job with the rugs, tile floor and shower in the bathroom and our couch (that had not been cleaned in years)! Great prices, friendly, thorough service provided! Will highly recommend to others! read more

The tech was on time, and did a good job. Carpet looks great