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ZERO& - Newbury

3.7 (73 reviews)
Closed 10:00 am - 11:00 pm

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Two Grapeful.
Erin W.

Ordered some drinks via UberEats, so I cannot comment on the ambiance. However, regarding the service, 5 stars. We ordered right before they were set to close, but they still processed and completed our order, which we sooooo appreciative as we worked our shift at the hospital. We got 3 different drinks (forgot to photograph the third drink - ube), and all were good. Price was very fair, and I love the customizable options. I definitely would order again.

Chris T.

On our long day out on newbury enjoying our time we got a bit parched. Decided to try zero as we've heard from others to give it a go, of course there isn't a shortage of bubble tea joints around Boston or even in that area in general. Our drinks were made quickly, staff was nice, it was a bit humid in there but clean and open. They were unfortunately out of their coco mango which is popular. We tried the matcha smoothie and the Thai tea. The Thai milk tea could have been a tad creamier imo but the mix with Oreos was pretty good, i didn't notice if there was a set size or we just chose the smaller size. The matcha i liked as it was more like a smoothie and it hit the spot for a sunny warm day. Would be back!

Hanabi Box Cake
Sophia L.

Every now and then I crave an iced matcha treat and their Uji Tornado is exactly what I want. It made me feel better after a trip from Japan, especially when they play j-pop. I like their machine for taking orders because I can see the full set of options (less sweet or types of sugars, etc) to customize my drink. I've also tried their teappuccino and while that's a decent milk tea I liked the matcha tornado much more. Sometimes you just need cookies & cream in green tea form, ya know? Another noteworthy reason to make this a fun stop on Newbury St (which bars cars on Sundays, at least in the summer) is the Hanabi desserts they serve. Zero& is the only store you can pick these up from; their only other locations are in California or Ontario. I've tried the Mango Sunshine and Taro Ube, and they tend to sell out. The coconut pudding is also a great choice. These are great as gift snacks (especially if you do the Asian tradition of bringing sweets on your visit) and they receive the highest compliment of "not too sweet"!

Ethan R.

I was expecting more...!!! Given the heavy social media hype around ZERO&, I must say i was let down! The coconut drink didn't at all taste like coconut. Not sure exactly what it tasted like but it was mostly ice. Perhaps it was an off day. I love coconut & I was expecting a lovely coconut flavor but sadly nothing of the sort. Jury is still out but I'd be willing to try ZERO& once again.

Inside
Tracy C.

I always come to Zero& when I'm in Newbury Street. The drinks here always taste fresh and good quality. The store is extremely clean & there's a public bathroom as well. You can choose to order with their kiosks or get the attention of a worker. I always order with the kiosk since it's easier. The price is reasonable & the same price as any boba shop ($6-$8) Again, the drinks here alone make the place a 5 star. You can tell they're exceptionally fresh and tasty. I would recommend the Thai Me Up and also the Matcha Tornado. Last time, I ordered the Ube Taro and I didn't like the taste of the taro. The workers were so accommodating they made me a replacement of the Thai drink without any hesitation. I would 100% try this place out if you're in newbury.

Kelly Z.

When you walk in you have to self order on the small little ipad on the counter. I don't like that at all. I feel like there should've been an option to order with an actual employee to ask questions and recommendations, but there was no one there. This placed opened not too long ago you would think that they would keep up at least some kind of service to welcome people in. Nope. I ordered the Coconut Zero, and in the menu photo and description it says it comes with 1 whole coconut. I looked at other reviews and in their photos the actual literal coconut was provided. As you can see the coconut wasn't even given to me and when I drank it I find it hard to believe they used a whole coconut for the drink. Honestly absolutely disappointed. Around $8 for a drink that doesn't even come as described is so saddening. It tasted fine, like regular coconut water with a little bit of coconut flakes and pudding. The only interaction I received was when the employee called my name to give me my drink. For NO SERVICE, no coconut as described, and no Hanabi items on a Saturday afternoon is just poor.

Thai Me Up & Matcha Tornado
Lizzie Y.

We were shopping on Newbury Street, working our way down from the Mass Ave side to Boston Common. I had bookmarked Zero& a while ago & have been meaning to try their drinks out... thought today was the perfect day as we would be passing it on our walk. First thing I noticed, please be aware of the steps! Very steep! Inside, the shop was clean & well air conditioned. We ordered from the kiosk + tried two drinks today: the thai tea & the matcha oreo. I didn't pay much attention to if we were able to choose the sizes for our drinks or if they come in these sizes, as is, but was a bit surprised to see that our drinks were different sizes. Don't remember if there was option to choose. Both drinks we ordered less sugar & did not include boba/toppings. The thai tea was a bit on the sweeter side & watery... could've been creamier. The matcha did not have a strong matcha taste but that's usually the case with boba shops. Overall, nice place to try some unique drinks that other boba shops don't offer. I can see this being a lovely place to stop by while shopping. I do think that the drinks were just all right & happy to have gotten the chance to try it today.

Kelly C.

Super busy when I arrived on a Friday in the afternoon. They have a few tables for dine-in/ or studying. Both the coconut drink and the passion fruit lemonade with yakult were really good. I also like the texture of the boba here. Will definitely be back to try one of the box cakes.

Creme Brulee Milk
Kathy T.

Was thrown off getting a hot drink with a straw, but it was the perfect temperature. It wasn't too sweet, and was a creme brulee milk tea. very subtle on the creme brulee and tea flavor. It was so good and the perfect drink for the weather. Would come back just for this!

Matcha tornado
June M.

The line is so long, but worth the wait. I ordered the matcha tornado and have sugar level at regular. Finally, a boba shop that doesn't have overly sweet drink. I m enjoying mine a lot. If you order the coconut drink, they will give you the actual coconut shell to bring home. You should try their Korean garlic bread, but come early because that item always sold out fast!

Thai Me Up
Yutin Z.

Definitely recommend checking this place out! It does get quite busy since it is a new boba store, so I would definitely recommend ordering on the app ahead of time. The first drink is free with the app as well! I ordered when I was about 10 minutes away and it was ready when I got there. I ordered Thai Me Up with less sugar and less ice. I was worried about it being too sweet from the Oreos and creme brulee cream, but it was the perfect amount of sweetness. The flavors did not overpower each other and worked together nicely. I will definitely be back to try other drinks!

Coconut zero and coco mango
Jungwon K.

I saw this place on tiktok and wanted to try to hanabi desserts. We stopped by after work on a Wednesday and unfortunately they were all sold out of the breads and cakes. We got some drinks instead and we got the top two rated drinks. The drinks together were about $15, which is a little on the pricier side. We also had to wait like 15 minutes even though there weren't that many people in the store and about 4 drinks ahead of us. The drinks themselves were so good! I got the coconut zero with light sugar, and it was so refreshing. There were chunks of fresh coconut and the drink was not too sweet. My bf got the mango drink, and that one tasted like mango puree. It was also really good and honestly not too sweet either. This will be our new go to spot for drinks! Next time, we'll come earlier for the hanabi desserts.

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1 year ago

Good vibes overall. Boba tea was refreshing! I like how they use real fruit and it's a healthy option for boba.

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3 years ago

Despite the lengthy queue, waiting for this drink seems worth it because it's truly exceptional.

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1 year ago

the guava tea is amazing!! great location and the staff was so nice. thank you

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3 years ago

Amazing drinks amazing choices and great location! Love their packaging too so definitely will visit again!

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4.3(73 reviews)
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I love HeyTea! Still my favorite location to go to in MA…read more I've experienced the least amount of problems here, compared to the other two (Newbury St. & Natick). PLUS, they close later than both. I have this bad habit of going here almost every time I have a meal in the area LOL. The addiction is real! I love that they keep adding new drinks to their menu... keeps it interesting. My favorite is still the Mango Coconut Boom but I'm a fan of most of their new drinks, like the Golden Oolong Yuzu & their King Jasmine Guava! I tried the Pistachio Cloud Jasmine Coconut, as well, and it's super similar to one of my favorites from MollyTea. I prefer the one from MollyTea more w/ champaca tea. Since their opening here, I have tried almost all of the drinks & their mango coconut boom is STILL superior! Highly recommend this to anyone who enjoys mango. It is pretty much their version of mango pomelo sago (they have a version with pomelo but I like it without). SO GOOD! ***Pro tip: order ahead of time via HeyTea app. This is a lifesaver, since the wait time is pretty atrocious most days still. Usually takes ~20 min to be ready.

Hey Tea is deserving of the hype! Ordering ahead on their app is a lifesaver (vs waiting 20+ mins…read morein line). The app's UI is easy to use. The wait time estimates are relatively accurate too. Menu-wise, they have a nice variety of both fruity and creamy flavors. Definitely easy to find something for everyone's palette. I really enjoyed their Grape Boom Drink! The sweetness level was perfectly not too sweet with plenty of freshness from the actual grapes. Their Mango Sago Drink was also great but a bit too heavy. If you're looking for more refreshing drinks, definitely go for their fruity options.

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3.4(63 reviews)
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Drinks came out quick and easy…read more Ordering process was simple Coconut mango boom always goes crazy. Overall same heytea like previous locations I've been to.

Listen... we are HEYTEA lovers & usually order at least once a week, sometimes multiples times a…read moreweek. We order for pickup from the Allston location often and occasionally order from Newbury St location. We pretty much try to avoid ordering from here unless we are already shopping on Newbury St because for whatever reason, we always have issues with ordering. A few days ago, we made a 5 drink order for pickup through the app from here since we were down the street & the estimated time was ~30 minutes. No problem! We arrived and parked a block away and proceeded to wait 30 minutes in the car. I go back to the app to see if there was any updates on if the drinks were ready & unfortunately, the app still said 24 minutes... after waiting 30 minutes already. Eventually, our drinks were ready 1hr30min later! Staff checked our order off as ready, even though 2 out of the 5 drinks were missing. I guess the issue was that the drinks were misplaced & there was lack of communication w/ the staff & no communication at all from the staff to us about what was going on, so we had to wait even longer for the drinks to be remade as they had been sitting out melting for an hour essentially. I've noticed that in person orders are definitely prioritized over online app orders, it makes sense I get it, but having our wait time triple when there were no customers around was a little ridiculous honestly. We've also ordered from here the week before when there was no queue at all... still ended up taking 30 min for two drinks to be ready. In comparison to Allston location and other HeyTeas, they are not efficient at all & are especially slow with preparing drinks. There needs to be a better system here because this is not acceptable.

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4.5(64 reviews)
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Tea by the Sea is a waterfront retreat where crafted drinks meet comfort and calm. From bubble and…read moreboba tea to matcha, coffee, smoothies, fruit slushes and desserts, every offering is meant to be enjoyed at an unhurried pace. Each drink is tailored to personal taste, with adjustable sugar and ice levels, and the option to enjoy beverages warm or hot. Guests are welcomed into a cozy lounge or invited outdoors to the spectacular, year-round waterfront patio--an amazing place to take in sweeping views of Boston. The experience is completed by a very friendly staff, excellent tea, and prices that feel refreshingly fair. Whether you're stopping by for a casual visit or settling in for a longer stay, it's a place for fun times, relaxed conversations, and moments worth lingering over.

I just watched the girl behind the counter blow her nose into a napkin in front of the toppings,…read morethen use the same napkin to wipe down the counter where the toppings are. She was making my drink. I just walked out leaving it there. I cannot believe what I saw. EDIT Based on Owner Response: So if you watched, you'd see me standing staring open mouthed watching through the blue glass, look around to see if anyone else was seeing what I was, then LEAVE WITHOUT THE DRINK I PAID FOR because of what I saw. I understand you're doing what you need to for your business, but don't try to make it seem like I imagined it. She blew her nose and used the napkin to clean up empty Yakult containers and wipe the counter down. She was not wearing gloves. Repeatedly touched her hair and face and was texting in between tasks. You might now want see through walls for your kitchen.

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ZERO& - Newbury - bubbletea - Updated May 2026

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