A wonderful bridal nail party! So happy with our nails and the service we received. Beautiful salon and great vibes to kick off the weekend. Bridal party is ready! Thank you! read more

Zen Nail Lounge - Rainbow manicure - Nail Salons Near Me - Montebello, California

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I've been coming here for a few months, in the beginning the service really was all over the place and the customer service was iffy, I didn't feel welcomed and felt out of place, I first was put with the same tech my first couple of visits I had and my sets felt rushed, I ended up having to go back one time after walking out the door bc I hated my nails so much, I felt bad bc I'm so picky but it genuinely just felt like I was an inconvenience, since then the last two most recent visits I've had have been really good the first I was put in a private room with who i believe her name is ANA as well as another tech one for my nails one for my toes both were super sweet and attentive! My second yesterday was with CHLOE who i believe is a new tech did AMAZING she was so kind and paid good attention to detail, I always go in for a pedicure and gel-x but ended up canceling my pedicure, i typically get both done at the same time but yesterday other people who came way after me as walk-ins too were put before me and by that time my nails were already almost done and it had already been almost 2 hours. Overall the service has gotten acceptionally better, new staff, new services, and they're sooo sweet always with my kiddo! The prices are a bit high tbh I end up paying at least almost 200 plus when I go for gel x and a pedicure which i can understand and don't mind but so that others know what to expect, on the affordability side out of 10 I'd say abt a 5 read more

Zen Nail Lounge - Done by CHLOE - Nail Salons Near Me - Montebello, California

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super friendly and relaxing! I had a good time with Vivian. I will definitely be coming back.

I think it really depends on who you get to do your nails/toes. Listen .. you wont be sorry if you request JESSICA - shes amazing - takes her time do it right - I personally have not had any problems with the front staff - they are just there to check you in or charge you - they dont go out of their way to strike up a conversation which is ok with me - read more

Had a experience with a walk in I was helped out pretty quickly The lady I got to do my deluxe pedicure did a great job and took her time and made my time there very relaxing It does look like this place can get very busy so maybe an appointment is better for peak hours Reason for 4 stars the host in the front isn't very welcoming especially it being my first time I wasn't sure what to do but I figured it out in my own you have to check in with the iPad and put what you want done and with who and they don't even tell you how long your wait will she'll just pass by you like you don't exists so I got pretty lucky my wait was only 10 mins read more

"I came in with a friend to get our nails and toes done. Unfortunately, the experience was disappointing. What really turned me off was the attitude from the woman working at the front desk. I'm big on customer service, and the interaction felt dismissive and unprofessional. I asked if I could Zelle the tip, and she immediately responded, 'We don't do that.' I was confused because I had literally just Zelled my nail tech moments before. There needs to be better communication and consistency among staff. As for my nails, they were not the best quality. I won't name my tech personally, but there were noticeable lumps, and the ombré blending was not done well. Overall, the experience did not meet expectations." read more

Came for a gel pedicure, would usually go with Lindsey and she was amazing. But when I called I found out she wasn't here anymore. Still decided to come in for a pedicure and honestly it was a let down. The edges by the cuticle were kind of sloppy and not colored all the way and I definitely had to go home and reshape them myself. As much as I tried to have her fix it, I gave up and just paid and left. Polish is not even and nails aren't shaped correctly. So sad paid $47. To top it off the polished on 70% of my toes peeled off after a shower from the edges and came off in one whole piece. Very disappointed and unhappy. Waste of money. My pedicure lasted me 3 days max. read more

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What a great experience at Zen Nail Lounge in Montebello! The staff here are all very friendly and professional. David was very helpful and provides great customer service! Chloe was thoughtful and gentle with my mom's hands, taking extra care because she has diabetes and needs to avoid any cuts or wounds. Her attention to detail and genuine concern gave us so much peace of mind. Ken was awesome when doing my gel fill as well. I'm so happy I found this salon--the service was exceptional, and we'll definitely be coming back. Highly recommend Chloe and Ken to anyone looking for skilled nail techs who truly care about their clients! read more

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I'm disappointed. I had gel X done and after 2 weeks 5 out of 10 nails fell off. I was so embarrassed. It's never happened before. I went in to let them know that the receptionist suggested that I get a new set with a different tech. read more

Zen Nail Lounge - 5 out of 10 nails fell off. First one nail fell off after the first week. Then the next week 4 more - Nail Salons Near Me - Montebello, California

I genuinely don't understand how Ken is doing nails professionally with the techniques he used on me. He tried to REMOVE my Gel-X by prying them off with another nail tip. He literally broke my nail doing this, and I had to be the one to ask him to drill them off instead. Then he "soaked" my nails in acetone and WENT OUTSIDE TO SMOKE while I sat there with my skin starting to burn. No cuticle work whatsoever. I even had to point out that the tip on my left index finger was visibly crooked. On top of that, every coat on my nails came out uneven. The entire appointment took around 40 minutes. FORTY. I went in expecting to spend around 2 hours because good work takes time. Instead, everything felt extremely rushed, and the final result absolutely reflects that. I have a very high pain tolerance and I'm normally a great tipper, but this is the first time I've ever left a nail appointment actually in pain and decided not to tip. So seeing "Cash tips, Venmo, Zelle are appreciated" on the nail lamp was almost laughable. A tip is appreciated when good service is provided. I'm not difficult to please, but if I have to tell the nail tech how to safely remove my nails, point out a crooked tip, sit there while my skin burns, AND leave with uneven nails... we have a problem. Extremely disappointing experience and definitely not worth what I paid. read more

The service by the technicians is great. Unfortunately our experience with the owners wife not so great! She belittles the employees in front of customers. Every time we come and she's here she has an attitude with her employees. Today someone in my group called her out on disciplining employees in front of customers and she tried to justify her behavior! She makes it uncomfortable to sit and enjoy our service. She gives Jennifer vibes from Top Line (if you know you know) read more

Brand new business so everything is new, clean, and immaculate! Nail techs were friendly and professional. I got their pedicure with paraffin service. They offer many choices of nail polish colors. Huge plus! The salon is super clean and I felt safe knowing that their tools are cleaned and sanitized. Service was attentive and friendly. Tech and I chatted and she was very lovely (unfortunately I forgot her name). Recommend this place! read more

Zen Nail Lounge - Brand new spa chairs - Nail Salons Near Me - Montebello, California

Great service!! Exactly what I wanted great vibes and by the way playlist had me singing the whole time. read more

Zen Nail Lounge - Loved my nails exactly what I wanted thank you Sophia and David !!! - Nail Salons Near Me - Montebello, California

Really liked my pedicure Kimmy was really nice and delicate with me and the staff is also pretty nice and helpful. If you don't like something they will change it for you so you're happy. read more

Annie did my nails ugly. She didn't want to fix them. I came back and asked for a fix and was refused. Horrible service!!!! Annie is horrible. DO NOT BOOK WITH HER OR DO NAILS HERE. read more

Zen nails is the best!!!!! Highly recommend!!!! Everyone is awesome! I got a mini massage and nails done!

David is one of the best guys here. Service was great ! Love it here! Pedicure and fill was great today. It's my third time here read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

I am extremely disappointed to be writing this review because my family genuinely loved this salon. My mom, sister, sister-in-law, and I have been loyal customers since it opened last year, and we truly believed we had found our permanent nail salon. Unfortunately, after today's experience, I am unsure if we will be returning. The manager, Amy (wife of the owner), displayed a complete lack of professionalism and customer service from the moment we walked in. We were not greeted or acknowledged upon arrival, making us feel unwelcome from the start. While my 3-year-old son was choosing a piece of candy with my mother standing right beside him, he was unnecessarily reprimanded. Amy then told my mom that he couldn't sit next to her and had to sit alone in the waiting area by the front door--a door that leads directly to the parking lot. Expecting a 3-year-old to sit there unattended is unreasonable. As any parent knows, asking a 3-year-old to sit unattended near an exit is not only unrealistic but also unsafe. The complete lack of understanding, compassion, and common sense was shocking. The most disturbing part of the visit happened afterward. I asked Chloe, my nail technician, if she would be able to help my mother once she finished my appointment. So that I could watch my son. Chloe kindly agreed. However, Amy stepped in and refused, claiming Chloe was already booked. We remained in the salon for quite some time while waiting for my daughter to finish her pedicure, and during that entire time no client ever arrived for Chloe. My mother only speaks Spanish, and based on everything that occurred, Amy's actions felt targeted, discriminatory, and retaliatory. What makes this especially disappointing is that this behavior is the exact opposite of what we have experienced from the rest of the staff. David, Chi, Chloe, and the other technicians have always treated us with kindness, respect, and professionalism. Because of them, we continued returning and recommending this salon to family and friends. As a manager--and especially as someone representing the ownership--you set the standard for how customers are treated. Amy failed to meet even the most basic expectations of professionalism, courtesy, and respect. I sincerely hope the owners take this feedback seriously, provide the necessary customer service training, or reconsider whether she is the right person to manage the business. No customer should leave feeling disrespected, unwelcome, or singled out the way my family did today. read more

The location looks beautiful, but after 3 strikes! Need to move on. I won't mention the technician names, the issue was with the manager Amy that was very unprofessional, My technician was 30 Minutes late. But I wasn't in a hurry , Amy gave him another customer while I was there waiting, when I brought it to her attention she had major attitude, when I told her i have been waiting for him, she told me that he comes from far , not sure why she shared that with me ‍ she was argumentative, all I did was get there early for my appt , I was assigned another technician that was new , first time trying Gel X ‍, I have been a customer for Bella nail and spa for 15 yrs , my technician retired so decided to try new place ! Very disappointed on management because she could've fixed the problem instead of being rude and argumentative read more

The vibe was amazing! Ken was amazing! I love the music. The environment was so relaxing read more

Zen Nail Lounge - French tip - Nail Salons Near Me - Montebello, California

Okay so here's my review the place is nice and clean I go in the mornings or try at least since it's less crowded and this is my second time coming in April is amazing I loved her from my first time going and I wanted her for my second set but she was busy so I was placed with someone else. Now he did amazing but the nail removal was painful that shouldn't be happening. He did unfortunately nicked me with his own finger nail when trying the remove the previous gel x set that caused minimal bleeding at the seat he was trying to pry off the set instead of just a simple soak off OUCH!!!! I did however continued with service cause I really wanted my new set which were nice. I paid 116 for this set definitely wouldn't book with that tech again I'll make sure to set an appointment with April next time. read more

Zen Nail Lounge - Lovely set - Nail Salons Near Me - Montebello, California

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amazing environment. Fiona, Sophia , Ellie , and Ellen. took care of my daughter and I. the place to get your nails done! read more

Jessica saw my inspo pic and delivered! Love my nails!!! Love the service! Love the hospitality! Can't wait to go back and get my next set of nails! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Obsessed with my nails! Jessica is always so sweet, friendly, and welcoming. Her attention to detail was amazing, and my nails look perfect. I'll definitely be coming back and highly recommend Zen Nail Lounge! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Here I am again to tell you how amazing this place is. Very relaxing and bougie vibes. I even have my mom and sister coming here now, booking their appointments with Chichi and Helen. I highly recommend ;) read more

You call to make an appointment and you can't understand the person and then you get there and the appointment you made doesn't mean anything! The way they do business is crazy read more

I had a really bad over the phone experiences with one of the staff regarding a possible discount on a set. I got a builder gel set a little over a week ago and started noticing lifting after 5 days and couldn't get ahold of the salon due to the fact that I was not in the country and no cell service was available. I understand their policy of after 7 days they can't do much, but when I was there I did not receive their happy hour discount which I pointed out right away and told me that they would not be able to fix it and I would be able to get it the next time I visited. I called today to see if they would be able to do anything for me and the gentleman on the phone was extremely rude from the start emphasizing that all I would be receiving is 10%. I didn't think I was being rude and if I did I apologize, but he came off really aggressive. I called him out and said you don't need to be rude about it to which he responded by hanging up the phone. I called back and was sent to voicemail. I did not get his name but he sounded to be a younger man. read more

Lindsey and Helen are amazing. I've been coming back and I brought 10 of my family members.

For someone who recently moved to LA area it was very hard for me to find a trustworthy nail salon... Zen nail shop has been my go to nail salon for the past few months. I really enjoy the cleanliness, the customer service is good and making an appointment is very helpful. Chi is my nail tech person! She's amazing and I love how she listens to her customers. Chi will forever be my go to person! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Came several times to my nails. I always have to wait. The customer service is horrible. So disappointed rude.

My mother in law and I go every month to get our nails done by Sophia and April. They are so talented and nice! I get an ombré with the gel strengthener and my nails don't break and are long! I always get compliments! I get pedicures too. Very clean place! read more

Really wanted to like this place. Gave it two tries and each time failed me differently. They push you to up-charge you and don't want to do acrylic over gel x nails. Seem upset/ frustrated when you want them to adjust to your liking. They also hide small fees until you're at checkout :/ will not be coming back. Paying $75+ for a gel pedicure is crazy let alone $80+ for a set that looks like a manicure. The front desk was sweet! That's it. read more

Lindsey and David were really welcoming and made coming to do my nails enjoyable! I would definitely come back read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Ken and David were amazing and so gracious!! The nail removal was quick and went smoothly. Excellent service and great vibes!

Front staff is great! Love the kiosk check in! My pedi was done by Helen. She's gentle and gives great service. Harley is sweet and an expert at what she does. Really love this salon!! read more

Zen Nail Lounge - Full set gelx - Nail Salons Near Me - Montebello, California

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First time here and it was an amazing experience!! Will definitely be back for the environment, service & staff.

The lady who greeted me at the door was pleasant. She went over the cost to remove my gel polish, which she said would be soaked first then gel removed. She put me with one of the name techs who really didn't listen to me. She immediately brought out her drill and had it on full blast. It hurt me terribly and I let her know. I also said aren't you going to soak them? Again, not sure what was going on. I just stopped my service, paid and left. I wanted to get a fresh gel polish but just wasn't confident in the her. Won't be going back. All my natural nails were damaged after this appointment and my natural pinky nail is red and tissue paper thin. I can't believe management still charged me for this terrible service. read more

Zen Nail Lounge - The tip of my nail is still paper thin. Looking forward to my nail growing past this dent the salon made with their aggressive drilling. - Nail Salons Near Me - Montebello, California

I love it here! April did my nails and I loved them. Also the guy sitting in the front, David was so welcoming and kind. Will continue coming back :) read more

Hello Mr owner how do you want to fix this. Personally me I would talk to my receptionist about his customer service and tell him that he has to know how to handle situations. Not say one thing then come up with another thing. read more

Clean, friendly and great work! Love my visits here and the space is big and welcoming