I had such a great experience here! The salon was clean, the staff were friendly and professional, and Vivian did an amazing job on my nails. I really appreciated how carefully she worked and how she made sure I was happy with the results. My nails look beautiful and exactly how I wanted them. I highly recommend this salon! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

I think it really depends on who you get to do your nails/toes. Listen .. you wont be sorry if you request JESSICA - shes amazing - takes her time do it right - I personally have not had any problems with the front staff - they are just there to check you in or charge you - they dont go out of their way to strike up a conversation which is ok with me - read more

Hi, I got a pedicure with a cat-eye finish this Saturday. I ran into a few issues, though--it was my first time, and the woman who attended to me didn't explain all the extra charges. Apparently, she didn't let the polish cure properly under the lamp; I only realized after I'd left that the gel was lifting and felt sticky. I went to your place based on a friend's recommendation, and I live really far away; by the time I realized the situation, I couldn't go back. Now I really don't know what to do, because my nails are going to stay like this and look absolutely terrible. Also I reached out to them personally on their instagram that same day on Saturday and have not gotten a response. read more

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I got a gel pedicure and gel builder fill. I came in as a walk in over the weekend and the wait wasn't too long. The pedicure service was good, no complaints I don't remember who did it. As for my gel builder, I do not recommend having it done by Ken. He asked if I wanted my nails shorter and the same shape (almond), I said yes. He used the drill to file my right pinky nail and confirmed the length, I agreed. He continued to file the rest of my nails, but didn't compare my hands. I thought it was odd because normally they do compare the nail lengths. After I asked him, he said he still needed to file them. Which okay fair enough. I noticed he filed the sides of my nails way too close to my skin. Which it felt raw/more sensitive. I pointed out that the builder gel wasn't completely covering my natural nails. So he did another layer, didn't properly file them either. The shape wasn't close to what I'm familiar with. At that point Ken was rushing to finish the job. He started the nail polish and I noticed he was missing the inner sides of my nails. I asked him to apply polish and after 2 dried layers of gel polish, he used the thin brush to fill in the gaps with 1 layer. When he was done he asked me to wash my hands, and I went to the front to pay. I noticed my real nail peaking out from the builder gel and most of my nails still weren't filed. I asked the front desk for someone else to help me reshape and file my nails. They sent me Ken. When I pointed out things that were wrong, he told me my nails were too short for almond shape and that's why they look like that. I said "if my nails were too short why didn't you say anything? I would've changed the shape" he walked away, not finishing the filing. read more

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Walked in at 6pm for a fill and pedicure told the guy what I wanted and about 20 min in after they had already started my pedi I was told they couldn't do my fill. Horrible customer service could've told me before he sat me down that he couldn't do it and he charged me $49 for a pedicure no color or gel read more

Came for a gel pedicure, would usually go with Lindsey and she was amazing. But when I called I found out she wasn't here anymore. Still decided to come in for a pedicure and honestly it was a let down. The edges by the cuticle were kind of sloppy and not colored all the way and I definitely had to go home and reshape them myself. As much as I tried to have her fix it, I gave up and just paid and left. Polish is not even and nails aren't shaped correctly. So sad paid $47. To top it off the polished on 70% of my toes peeled off after a shower from the edges and came off in one whole piece. Very disappointed and unhappy. Waste of money. My pedicure lasted me 3 days max. read more

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What you stated in your response is very different from the reaction I received in the shop, and I think it's important that you're transparent about that. As I already stated, I have submitted everything to the Board, including photos, and they can provide those to you during their inspection. I'm not sure why you're continuing to demand photos when I've already explained that I was advised not to share the photos I personally took with your shop regarding health and safety concerns. And honestly, I'm also unclear why you're asking for photos of my nails when they were visibly in this condition when I came into your shop in the first place. That is exactly why I brought the issue to your attention. *Tried to call in regards to the inconsistency in your response and was hung up on before I even spoke. read more

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Eric did an amazing job on my Gel X set! He was super efficient, communicative, and made sure everything looked exactly how I wanted. I'm so happy with how my nails turned out and will definitely be returning! Highly recommend Eric! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

So today I tried the massage promotion with Martha here at the Zen nail lounge and omg what a great add on! She was amazing I was in a lot of upper back pain and after I was done it was gone. So convenient, agree, add-on to my nails and pedicure. I also love how knowledgeable and trained she is. I've gotten many massages and I have to say this was top-tier. I feel like I understand my body a little more and what it needs to feel more relaxed and nourished definitely booking again a must try!! read more

I have not returned. My last experience was horrific, painful! I received a pedicure and specifically told the lady not to dig deep in the toe nail due to sensitivity and prone to infection. She dug so deep that I repeatedly had to tell her to stop. To prove her point she place dead skin on my feet instead of the towel. Then I get her for the manicure. I should have just requested for someone else. When I asked for a soak off she said yes yes but then proceeded to use the drill causing my nail to be thin and soft. When I told the front cashier he disregarded my complaint. I thought to try again and a couple of weeks later and when I called to request nail techs I felt safe with he told me they were all on a " months" vacation and that one had quit. Red flag. The front desk man I think Kevin was also rude. I have not returned. read more

Zen Nail Lounge - Full set gelx - Nail Salons Near Me - Montebello, California

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What a great experience at Zen Nail Lounge in Montebello! The staff here are all very friendly and professional. David was very helpful and provides great customer service! Chloe was thoughtful and gentle with my mom's hands, taking extra care because she has diabetes and needs to avoid any cuts or wounds. Her attention to detail and genuine concern gave us so much peace of mind. Ken was awesome when doing my gel fill as well. I'm so happy I found this salon--the service was exceptional, and we'll definitely be coming back. Highly recommend Chloe and Ken to anyone looking for skilled nail techs who truly care about their clients! read more

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Be careful coming here my husband came for a pedicure they cut his nail wrong he got it infected and instead of management trying to fix it as soon as possible they took long and almost made us feel like it was our fault and I know for a fact they aren't supposed to "remove ingrown nails" which my husband never had one so his toe is infected and has to take antibiotics and put a topical cream read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Had a experience with a walk in I was helped out pretty quickly The lady I got to do my deluxe pedicure did a great job and took her time and made my time there very relaxing It does look like this place can get very busy so maybe an appointment is better for peak hours Reason for 4 stars the host in the front isn't very welcoming especially it being my first time I wasn't sure what to do but I figured it out in my own you have to check in with the iPad and put what you want done and with who and they don't even tell you how long your wait will she'll just pass by you like you don't exists so I got pretty lucky my wait was only 10 mins read more

Brand new business so everything is new, clean, and immaculate! Nail techs were friendly and professional. I got their pedicure with paraffin service. They offer many choices of nail polish colors. Huge plus! The salon is super clean and I felt safe knowing that their tools are cleaned and sanitized. Service was attentive and friendly. Tech and I chatted and she was very lovely (unfortunately I forgot her name). Recommend this place! read more

Zen Nail Lounge - Brand new spa chairs - Nail Salons Near Me - Montebello, California

I'm disappointed. I had gel X done and after 2 weeks 5 out of 10 nails fell off. I was so embarrassed. It's never happened before. I went in to let them know that the receptionist suggested that I get a new set with a different tech. read more

Zen Nail Lounge - 5 out of 10 nails fell off. First one nail fell off after the first week. Then the next week 4 more - Nail Salons Near Me - Montebello, California

The Hispanic lady in the front is super nice! Chi is great at nails! She's amazing! However the other day I went to get ONE nail fix (mind you I took my OWN gel x nail) and still got charged $10!!!!! They place is honestly beyond overpriced. And the front Asian lady I'm sure she's probably manager or owner had an ugly vibe to her. Never coking here again although it's 5 mins from my house. I rather drive to Downey to Downey Nails read more

I recently visited this spa lounge for the first time and was impressed by its modern and clean atmosphere. My technician, Ken, was great - gentle and patient, especially when it came to my intricate nail art design. read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

"I came in with a friend to get our nails and toes done. Unfortunately, the experience was disappointing. What really turned me off was the attitude from the woman working at the front desk. I'm big on customer service, and the interaction felt dismissive and unprofessional. I asked if I could Zelle the tip, and she immediately responded, 'We don't do that.' I was confused because I had literally just Zelled my nail tech moments before. There needs to be better communication and consistency among staff. As for my nails, they were not the best quality. I won't name my tech personally, but there were noticeable lumps, and the ombré blending was not done well. Overall, the experience did not meet expectations." read more

Zen nails is the best!!!!! Highly recommend!!!! Everyone is awesome! I got a mini massage and nails done!

A wonderful bridal nail party! So happy with our nails and the service we received. Beautiful salon and great vibes to kick off the weekend. Bridal party is ready! Thank you! read more

Zen Nail Lounge - Rainbow manicure - Nail Salons Near Me - Montebello, California

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The service by the technicians is great. Unfortunately our experience with the owners wife not so great! She belittles the employees in front of customers. Every time we come and she's here she has an attitude with her employees. Today someone in my group called her out on disciplining employees in front of customers and she tried to justify her behavior! She makes it uncomfortable to sit and enjoy our service. She gives Jennifer vibes from Top Line (if you know you know) read more

David is one of the best guys here. Service was great ! Love it here! Pedicure and fill was great today. It's my third time here read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

The vibe was amazing! Ken was amazing! I love the music. The environment was so relaxing read more

Zen Nail Lounge - French tip - Nail Salons Near Me - Montebello, California

Okay so here's my review the place is nice and clean I go in the mornings or try at least since it's less crowded and this is my second time coming in April is amazing I loved her from my first time going and I wanted her for my second set but she was busy so I was placed with someone else. Now he did amazing but the nail removal was painful that shouldn't be happening. He did unfortunately nicked me with his own finger nail when trying the remove the previous gel x set that caused minimal bleeding at the seat he was trying to pry off the set instead of just a simple soak off OUCH!!!! I did however continued with service cause I really wanted my new set which were nice. I paid 116 for this set definitely wouldn't book with that tech again I'll make sure to set an appointment with April next time. read more

Zen Nail Lounge - Lovely set - Nail Salons Near Me - Montebello, California

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For someone who recently moved to LA area it was very hard for me to find a trustworthy nail salon... Zen nail shop has been my go to nail salon for the past few months. I really enjoy the cleanliness, the customer service is good and making an appointment is very helpful. Chi is my nail tech person! She's amazing and I love how she listens to her customers. Chi will forever be my go to person! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

The location looks beautiful, but after 3 strikes! Need to move on. I won't mention the technician names, the issue was with the manager Amy that was very unprofessional, My technician was 30 Minutes late. But I wasn't in a hurry , Amy gave him another customer while I was there waiting, when I brought it to her attention she had major attitude, when I told her i have been waiting for him, she told me that he comes from far , not sure why she shared that with me ‍ she was argumentative, all I did was get there early for my appt , I was assigned another technician that was new , first time trying Gel X ‍, I have been a customer for Bella nail and spa for 15 yrs , my technician retired so decided to try new place ! Very disappointed on management because she could've fixed the problem instead of being rude and argumentative read more

amazing environment. Fiona, Sophia , Ellie , and Ellen. took care of my daughter and I. the place to get your nails done! read more

Obsessed with my nails! Jessica is always so sweet, friendly, and welcoming. Her attention to detail was amazing, and my nails look perfect. I'll definitely be coming back and highly recommend Zen Nail Lounge! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

Annie did my nails ugly. She didn't want to fix them. I came back and asked for a fix and was refused. Horrible service!!!! Annie is horrible. DO NOT BOOK WITH HER OR DO NAILS HERE. read more

I genuinely don't understand how Ken is doing nails professionally with the techniques he used on me. He tried to REMOVE my Gel-X by prying them off with another nail tip. He literally broke my nail doing this, and I had to be the one to ask him to drill them off instead. Then he "soaked" my nails in acetone and WENT OUTSIDE TO SMOKE while I sat there with my skin starting to burn. No cuticle work whatsoever. I even had to point out that the tip on my left index finger was visibly crooked. On top of that, every coat on my nails came out uneven. The entire appointment took around 40 minutes. FORTY. I went in expecting to spend around 2 hours because good work takes time. Instead, everything felt extremely rushed, and the final result absolutely reflects that. I have a very high pain tolerance and I'm normally a great tipper, but this is the first time I've ever left a nail appointment actually in pain and decided not to tip. So seeing "Cash tips, Venmo, Zelle are appreciated" on the nail lamp was almost laughable. A tip is appreciated when good service is provided. I'm not difficult to please, but if I have to tell the nail tech how to safely remove my nails, point out a crooked tip, sit there while my skin burns, AND leave with uneven nails... we have a problem. Extremely disappointing experience and definitely not worth what I paid. read more

Really liked my pedicure Kimmy was really nice and delicate with me and the staff is also pretty nice and helpful. If you don't like something they will change it for you so you're happy. read more

Here I am again to tell you how amazing this place is. Very relaxing and bougie vibes. I even have my mom and sister coming here now, booking their appointments with Chichi and Helen. I highly recommend ;) read more

The lady who greeted me at the door was pleasant. She went over the cost to remove my gel polish, which she said would be soaked first then gel removed. She put me with one of the name techs who really didn't listen to me. She immediately brought out her drill and had it on full blast. It hurt me terribly and I let her know. I also said aren't you going to soak them? Again, not sure what was going on. I just stopped my service, paid and left. I wanted to get a fresh gel polish but just wasn't confident in the her. Won't be going back. All my natural nails were damaged after this appointment and my natural pinky nail is red and tissue paper thin. I can't believe management still charged me for this terrible service. read more

Zen Nail Lounge - The tip of my nail is still paper thin. Looking forward to my nail growing past this dent the salon made with their aggressive drilling. - Nail Salons Near Me - Montebello, California

You call to make an appointment and you can't understand the person and then you get there and the appointment you made doesn't mean anything! The way they do business is crazy read more

Lindsey and Helen are amazing. I've been coming back and I brought 10 of my family members.

Jessica saw my inspo pic and delivered! Love my nails!!! Love the service! Love the hospitality! Can't wait to go back and get my next set of nails! read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California

I used to be a regular at their Upland location and had perfect nails every time! I recently moved to LA so I wanted to try out their Montebello location. I unfortunately left with the worst French tip gel mani I've ever received. These pictures were taken 2 hours after my service. Cons: My French tip came out extremely uneven (lumps where the polish is thicker in some places), my French tip is patchy and very uneven, my nails are jagged, nail shape on my left hand is not a true almond/pretty rounded. Pros: Beautiful and very clean salon. Nail techs are friendly and they have so many colors to choose from. Great prices. I was in a rush so I didn't have the chance to really look at them until I got home. read more

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Came several times to my nails. I always have to wait. The customer service is horrible. So disappointed rude.

My mother in law and I go every month to get our nails done by Sophia and April. They are so talented and nice! I get an ombré with the gel strengthener and my nails don't break and are long! I always get compliments! I get pedicures too. Very clean place! read more

Chi really did what I wanted ! I really love my nails ! She's the reason why I keep coming back here . read more

Zen Nail Lounge - Nail Salons Near Me - Montebello, California