Armando was a great help he made my day. Thank you for making the trip worth it and I enjoyed the open layout of the store

T.L helped us out. He is so knowledgeable on all of the products and super friendly. Just had a wonderful experience. This location is our go to place because the bud-tenders are so helpful. Always great specials. We usually go once every couple months and stock up. Lots of parking and extra security makes it safe. Again- T.L. Is a master and it shows. Super personable, just like talking to a best friend about a chill evening. See y'all soon. read more

They have a great variety to choose from the customer service was absolutely amazing. I would recommend Zen leaf to anyone and as a first time customer there I got some awesome deals. Go check it out for yourself. read more

My friend and I came in the other day to redeem our token coins and TL helped us out. He was super helpful and definitely a vibe. it made my overall experience pretty pleasant. Will be back to this locatio. read more

Always friendly and quick. They even have my order ready for me when I walk in if they see me lol. Been loyal for years!

Zen Leaf came up on Google maps as the closest to us. There were billboards we noticed that advertised Zen Leaf as, "where the locals go." Zen Leaf's parking lot is noticeably larger than any dispensary parking lot I've seen. They had a doorman who ensured safety and compliance. He was interesting, but nice. You show your ID to the front desk and are put in the applicable line (pick-up or walk-in). Lots of quality product available for purchase. Once you get to your bud-tender, you will once again be asked to show your ID, FYI. It threw me off, to see the "no cell-phone use," signs (above the "cash only," sign). I tried to be discreet about the few photos I did take. Our bud-tender was knowledgeable and helpful. The dispensary was clean with prices that seemed average. Overall, I would return. read more

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This was not my first time in a dispensary, but first in Arizona since it's been legalized for "recreational" patients. Most of us weren't going to jump through hoops for a medical card or couldn't afford it so it's a relief this is now an option without being penalized, on the financial end as well. Yes, it's still a bit expensive due to the tax rate, but worth it. This entity is part of a chain, I noticed when I called ahead to check if recreational patients were allowed. They have multiple locations, which is convenient but I was told some of the products & selection does vary between the stores. So if you have a favorite you may want to check if they carry it before visiting a different location. This store was large & spacious. Clean & very well organized. It was pretty clear where to go for pickup or in-store shopping. But I didn't realize you still do need to check in at the front desk- off to the right but I barely noticed it. The gentleman at the desk was very polite & helpful. Got me "registered" quickly (you will absolutely need your ID to enter). I wish he would have also mentioned it is still cash only- ATM to the left- ahead of me standing in line & being helped. There are menu's overhead but just the basics, not much of the overwhelming variety stocked across the wall every direction behind the counter & including in the glass counter cases. However, I was browsing as I was waiting in line briefly & had a good mind of what I wanted to inquire about. The young lady helping me was very patient & knowledgeable when I explained the particulars I was looking for, what I had tried in the past & was willing to try. She came back with a BASKET full of options- went through each one of time, their specifics & their price points. I appreciated the education & suggestions. I was able to find what I was looking for in specific + a couple new to try. The price points were shockingly very reasonable compared to how steep I anticipated. Still expensive due to the tax rate, but if the quality lives up to be what the package contents say, it is worth it for the health benefits. I'm just a little annoyed when I registered at the front, I was told there is a 25% discount for NEW clients. That would apply since I just registered & I was to tell the personnel assisting me, which I did. She claimed it was only for specific products & of course none of mine applied. So, that was a bit misleading & disappointing when I purchased more than intended to utilize & try additional options without fully committing in spending full price to try. Either their internal communication needs to improve or please don't advertise unless the information is correct & specifies ONLY due to specific terms. Otherwise, it was a welcoming atmosphere, good selection, good prices & good service overall. They also mentioned a points program if you are a regular & want to build towards discounts. Never hurts! (Also note: there is a no-phone policy in this store which needs to be respected. As much as you want to capture the experience- not inside. The patients inside expect privacy.) read more

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I come to this dispensary every time I'm in the area. I love the vibe and everyone here is knowledgeable about the product. 10/10

Bought 2 select Briq disposables on the sale day, first one worked fine but it got to needing a charge so I opened the second package to find the vape did not hit or charge. When I called they said to come in, I was helped by Jaray and no questions asked I was given a new one. I was even allowed to keep the original, I threw it away because it doesn't work but still. read more

Quick in and out for me but they did the job. Solid product. Good vibes coming your way. Go check them out!! read more

I Stopped in for my first time, not only did they discount me tremendously, the blood tender Connor went over and above to make sure that I was satisfied with my purchase. This is the top spot for me. read more

Amazing deals. staff friendly and knowledgeable. Great location too. I do just about all my shopping here.

Ok first of all.. I have been here a few times, and must say, not real pleased. About a month ago I came in and hadn't employee Tru to argue with me about thc levels and so I had to school him about what weed really is.. TERPENES..among other things.. was not professional at all..and what gets me, is he wasn't even my bud tender.. now I came in today, and the woman I spoke with when I first entered had attitude from the getgo.. no personality at all.. and the guy that helped me? All he did was complain about how he can't get high off of anything.. even edibles, etc.. and he is gonna quit smoking cause of his lungs. And other dispensary suck as he said it.. (mint). I have been a customer of the mint for years. And I have never felt so uncomfortable as when I come into this place. I only went cause of bogo brix.. talk to your employee's if they jate there job, GET OUT read more

Don't bother bringing your exit bag back with you, they are just going to charge you for another one anyway! I always bring my bag in with me and yet I've been charge 5+ times for it when I shouldn't have been. This last time the budtender (Cassandra) said she didn't charge me for the bag when I asked before checkout but low and behold I was charged AGAIN. Tried calling the number on the receipt to talk with a manager but it goes to a call center and they can't help. Tried using the chat help section on the website but they can't help either. I posted a question on the business Yelp page and they got it deleted 3 times, so now I'm writing this negative review and completing a report with the BBB (Better Business Bureau). This dispensary is the only one I've ever been to that charges for the bag, has employees that lie when they charge you for a bag and then not fix the problem. read more

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This is for the Zenleaf located in Mesa AZ, At 550 W McKellips Rd. I moved from Phoenix to Mesa in September. Had to find my next new favorite Dispensary. Been to this Zenleaf a few times now. Today I actually felt ZEN when I was there. The folks working there today were of extremly good energy. Thank you Evan and the beautiful Woman that checked me in, I don't think I got your name. May you always be blessed. Love is in the Earth. read more

2 weeks after the original incident, following 3 emails without response for an entire week & having made phone calls plural (which do not route to the actual store nor the person commenting on here as the Owner) where I was advised they should have reached out to me but did not, I was able to be assisted by John in the store to get this replaced; again, for patients whom lack patience especially but anyone reading this at all, get your cannabis somewhere that will not make you go through these hoops to do a basic task that should be par for the course. To the owner: please don't comment after to say "we're sorry blah blah blah" - it's done, I was proven right that y'all could not care less. All I can do now is hope your chain is bought out & replaced by another that can aim a little higher in their customer satisfaction aspirations than 2/5 overall and "maybe get back in a week or so, idk" service turnaround; until then, my money happily goes to your competitors & I hope others follow suit. To Zachary: please practice asking "would you like that in a pump or a loafer?"as much as you can, so it feels comfortable & natural; if you're going to engage with people & try to embody Al Bundy, then you should prepare for when the only job you'll be able to hold is selling women's shoes. read more

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I bought some concentrate from this store. I was really thrilled about it. Hi klas blueberry muffin to be exact ( bunk ) I get home and try some out and it lit on fire and turned black. Please see picture for example 1: I call into the customer service line to complain obviously. 2 get told I'd be called back within a few hours. 3. I just showed up and explained what happened 4. Supervisor (Fabian) says they aren't returning it or giving me anymore because I over heated my banger.... ( blame it on the customer ) great customer service 5. Proceeded to offer me 20% off of house product. You want me to buy it again This experience has been The worst. Had to go buy a new banger Whatever I feel like the customer service could've been a lot better then what was presented Tbh the girl with the red hair was very sweet and kind about everything. I could see it in her eyes that she wanted to help me but couldn't. Hope this helps someone avoid going through what I did read more

Zen Leaf - Bad product. - Cannabis Dispensaries Near Me - Mesa, Arizona

suked...sucked ...suckedsuked...sucked ...suckedsuked...sucked ...sucked suked...sucked ...suckedsuked...sucked ...suckedsuked...sucked ...sucked read more

#TerritoryDispensaryMesa #vterritorydispensarymesae = they are friendly and a classes looking place, you feel welcome right when you walk in, all open and you can see everything; it smells nice too. I will be coming be was able to get around #$100 discount is my first time coming and they have a 2nd time coming of 20% off your next something(not sure what it is right now) and that's cool, they for planets so you know they got fresh air in their; so good stuff all the way around. read more

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I ordered online for pickup and they charged me much more than what they advertised online. I noticed after that transaction was complete. Their customer service rep did not care at all and told me there was nothing she could do and I could not return it. She shoved the product at me and moved on. read more

They never answer the phones and when you go in they're rude even tho it's their job. I never have a positive experience, they went downhill ever since they got new owners. read more

Made an order and they texted me for pickup. When I got there they lost my order and made me wait in line for no reason, very unprofessional people up front and they kicked me out quickly soon I got upset lol. It's obvious they don't care about customer service but rather just making quick money. Do not give them any $$ go to trulieve or curaleaf for same deals and better service read more

I will literally drive from downtown Phoenix to this location because I love the employees and the variety this Dispensary has. I'm definitely an OG Territory lover. Keep up the good work! I know it's not easy dealing with everybody and their minimalistic, petty complaints. Y'all are doing the work of heroes! read more

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Dear Esperanza I LOVE YOU TY for helping me out you're so sweet definitely going to spark up for you tonight mamas

Being that this dispensary is close, I was thoroughly disappointed as of my first visit. While the bartender asked me how they were supposed to make any money, I was not given my first time patient special. Informing them that they are within walking distance from me, as they were dishonest, I paid full price as a new customer. It's been a minute; nonetheless, maybe I should share these disappointing circumstances. It would be nice to have become a frequent customer. read more

blah blah blah. poor customer service and little eye contact. the usual when it comes to a dispensary. not worth the trip

Poor customer service. Not welcoming at all. If you're not sure what you're looking for, don't bother coming here

Zenleaf is always super fast and super efficient. 10/10 for sure! I really enjoy this dispensary and will continue to make this the primary dispo that i go to and reccomend to everyone that I know. The pick up method could be a little more efficient but I think that is likely just because the place is just so busy. read more

Went there to purchase a two for one special on puraearth cartridge. Both cartr were bad and needed to be returned. I was refused a exchange for a new cartridge on one of the items because they were out of that particular strain. They had other strains at the same cost of the same brand, but that waa against their policy. I was in turn offered a "house" cartridge. A cheaper version of a name brand. Unacceptable. Bait and switch!!!! i also noticed the flower was priced far more than other other places. I suggest they learn a bit about customer service. I will not be returning, and Pura Earth is off the menu now. read more

I ordered one of their specials to be delivered. Zen leaf then revoked it and left me hanging. They cancelled the order because they claimed that although the store didn't close until later that night, they didn't want to honor their own specials after 5 pm. I ordered at 5:11 and NO WHERE on the site does it say this. Don't order from these guys unless you're ok with no product being delivered. read more

This used to be my go to dispensary. The products, prices and staff were top notch and just good people. I have gradually seen all of the really good staff leave and it's just not as good. Their savings and deals are not as good as they used to be and they are sending out misleading emails offering free gifts with purchase, but only at stores that are not close to home. I won't be going back! read more

Called to ask if they were doing the bulk deals on timeless carts still. The girl said yes today and tomorrow. Go there it's the first day of rec sales I didn't even realize it. In line for over an hour. Get up to the register and now they aren't doing the deal . Thanks for wasting my time. read more

I just had my first experience with this dispensary and they took great care of me! Check in as a new patient was super easy and contact free. The lobby was socially distanced and I was called back within 5 minutes. My bud tender was Zach and he was a really cool guy. He hooked me up with some of the house cartridges and they are awesome! They taste really nice AND I they have little stickers on the side to put on the cartridge so I can keep track of what I'm vaping. Love that feature! I'll definitely go return! read more

Avoid Budtender Trey. He doesn't care about patients. Doesn't care to make sure stuff is right. I had an issue with my points and he didn't even try to help. He literally pushed me off on another customer service rep. Worst Budtender I have ever encountered. read more

I have been here now 3 times, first time I got a great flower wich was there house flower, so I went back. But every time after that they pushed some other flower that was cheaper and more quantity. But the quality was not there. These bud tenders are like the guys you see walking around the parking lot of a QT trying to sell you cologne. read more

i just turned 21 in dec. i went in here on my birthday and got absolutely no deals or anything for my first time. it's convenient because it's right next to my house so i figured id give them the benefit of the doubt and go back there. after waiting forever in line. the lady there said they're short staffed which i totally understand that. my complaint is when i walk up to the bud tenders. when i walked up i say hello.. i got ignored. this has happened twice now. they just continue to stare at the screen. then, when they're ready they'll look up and say what can i get for you. lol. i don't think i'll go back here again. there are some rude people working there. i asked the guy this time if they had any deals for 2 gram disposables and he just said. no. lol. after the pause, proceeded to tell me the other deals for 1 grams. i just got what i wanted and walked out. at least he said have a good day? lol the bare minimum. after it happened once i brushed it off because no big deal, i get that people have bad days. but the fact that's it's happened twice now from two different employees at this location.. it's annoying lol. don't take a job at the dispo if you hate it. that's all i'm saying. customer service. thank you. read more

I placed an online order and even paid ahead. I understand they close at 9, so I attempted to call the store at 8:50 to say I was running a couple minutes behind due to work and to see if I could still pick up or if it could be held until tomorrow, as I was still racing to get there. I was connected with a gentleman who said they did not hold orders for the next day and that he would place me on hold to contact the Mesa location to see if it would be okay to pick up a minute or two late since the order was paid for in advance. When he came back on the line, he stated he tried contacting the Mesa location multiple times and they didn't answer. He then advised he would stay on the phone with me to see if I would be able to get in since I was just pulling up right at 9 pm. I walked up at 9:01 just for them to not let me in and say they cancelled my order. I was still on speaker phone with the guy I called initially and advised the guard and store clerk we tried to call the store 10 minutes ago. As I was trying to talk to them the door was continuously closed on my face and I was interrupted every time I tried to speak. One lady with long brown hair was a total bitch, said "it's after 9," gave me a dirty look and walked away. Another (somewhat) nicer girl with red and black hair told me they would have let me still pick it up still "if we didn't JUST cancel it" and apologized half heartedly while the door was closed in my face again. Well if you did your job and took two seconds to answer the phone BEFORE 9 o'clock when the store was closed, then you would have known I was outside trying to pick it up before I even got the cancellation text. Didn't know answering the phone was a difficult task. Thank you for the waste of my time and going out of my way after working a 12 hour shift. Maybe the girl with the long wavy brown hair at the store should learn manners as well. I've been here twice and never had an issue with any employees and it's always been easy. This was unnecessary and EXTREMELY frustrating to say the least read more

Love this place! They are one or the only dispensarys closest to me that didn't massively change after recreational. They keep stocked. And still have a point reward system. This is by far the best dispensary!! read more

I love Zen Leaf. Warm, engaging, and professional services. Nice location. Clean, organized and modern facility. Quality products. This is my go-to spot. read more

I start come to this store pretty often they give me good price price been up grr but good flowers, good, buds, and good discounts too Very friendly as I feel like my family read more