Was supposed to be a large fry. Everything else was fine about the order except the large fry being less than a handful of fries.

I placed a mobile order online . I knew it was early to come so I know I had to wait in the handicap parking lot . I've ate here a lot in this experience was about the worst . The manager was very rude this is Zelda rd store this happened August 16th at 4:40 pm. read more

Awesome customer service, Awesome food! Very good quality on my order and very fast service. They accommodated all of my requests into one awesome order! read more

I have never had an issue when eating at any Zaxby. This one was like all the others, clean,neat,friendly and busy at lunch time. Food was good as usual and service was fast and friendly read more

staff was very nice and greets you when you come inside of establishment. I ordered the Cobb salad and it looked so delicious but once I started eating it I found a fly inside of the salad read more

Visiting family in Montgomery, I saw Zaxby locations throughout the city so we wanted to see what the fuss was all about. We ordered a chicken sandwich, club sandwich and fries. Good sized sandwiches, certainly not a snack portion. We found the entrees were extremely salty, so much so that we couldn't enjoy them. I thought it was just me (with respect to my salt sensitivity) and commented to my husband, who agreed the food was overly salty. We opted not to ask the staff to remake and I ate the French fries and enjoyed the sweet tea (which was really good). We didn't find Zaxby's to be anything special, the equivalent of small chains on the west coast but no star affect. Nonetheless Zaxby's appeared to be part of the fabric of Montgomery so we wanted to experience it as vacationers for ourselves. read more

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i have waited for 45 mins for my food. the people that were in line before me left and didn't even wait on their food. terrible service

Mhm. zaxbys there bread is soooo delicious. There food is good to i get the zax snack toasted in hot honey mustard.There are clean and great service food comes out hot and ready. read more

This is the best zaxbys I've ever been to. They are the only location in Montgomery that actually give you extra fries and the service is always great and fast. I come here every lunch break! read more

food was nothing special and the place was kinda dirty. the women at the counter couldn't understand my minnesotan accent lol.

Their food and services are meh to good depending on the day/time you go on. It was okay.

I ordered two catering items for the same day - one when they opened and one late afternoon. Although they said they were short staffed, both items were ready in a timely fashion and were prepared perfectly. For the best chicken fingers in town - I recommend. The online App makes it so easy. read more

Tried this as I was in Alabama and a friend recommended it to me. The chicken strips were decent, especially with the Spicy Zax sauce. The fries were old and honestly tasted like cardboard plus the seasoning was strange, kind of a sweet flavor. I echo the other comments here - it seems without a manager. You should avoid it and get some amazing chicken elsewhere in Alabama. read more

This has got to be one of worst managed and ran Zaxby's. The Zaxby's app is a complete joke. You order and pay ahead but when you go to pick up your order, guess what you still have to wait in the drive thru lane. What's the point of the app! Absolutely ridiculous. Staff is rude. This location needs to be boarded up! read more

Run down, dimly lit and not clean. Ordered inn still gave me Togo items. Stale fries, dry chicken strips, employees standing around bullshitting. Zero people in the lobby and pop machine had no ice. Gives Zaxby's a bad name read more

Just regular expected fried food where they get the order wrong. The homemade chips are pretty cool though.

While I absolutely LOVE Zaxby's food. The service at this location left a lot to be desired. The staff at the register was so soft spoken that it was hard to hear her above the din of the overly loud music, and when asked what was in the Zensation Zalad... she didn't know what the ingredients were. "You can look at the picture" and gestured weakly to something about 8 feet away. It's appalling that someone doesn't know the ingredients of their food. Also, instead of counting change back, it was simply shoved into my hand without so much as telling me how much it should be or a thank you. THAT annoys me to no end. Our food was served quickly, it was very good, so I can't complain about that. Simply the level of incompetent employees and service. read more

I've learned that not all Zaxby's are made equal. Some locations have too much salt and others use the perfect amount. This is our go to place when traveling and when we find one that makes the visit amazing we make sure to visit that location again. This location not only provided amazing customer service and freshly cooked food but their Arnold Palmer was TOP NOTCH!!!!!!! I can't express just how amazing it was. First off the tea and lemonade seemed homemade like my grandmother was there making it. Kudos to the staff at this location read more

Is there a manager at this location? Waited in the drive through for 45 min and still they left items out of our order. Employees didn't seem to care. No customer service. read more

Ordered online a few weeks ago, parked walked in, got my food. Now, the doors are locked, so you have to get in the driv-thru line with the other drive-thru patrons. No point in ordering ahead. read more

I like Zaxby's. Reminds me of Raising Kane's. Got the drive thru. The fries get soggy if you don't open the lid. Would rather eat in. Received the food fast. read more

I came for dinner, and maybe my fault for getting take out, but I was not impressed at all. I have never had a bad experience with Zaxby's prior to this, so I'm hoping I just hit them at a bad time. I got a spicy sandwich that was pretty good, however, we got the fried mushrooms that were super soggy and zero flavor unless smothered in the ranch. Our drink order was incorrect, but our sizes were upgraded so you win some and lose some. The salad was okay, but we also received the wrong dressing. Overall loss but not giving up on them yet. read more

Perfect! I was passing through Alabama a few months ago when I stopped by "Zaxbys" I was in no way disappointed with the BEST wings i've ever had from a fast food joint read more

I always hit Zaxby's when we fly in from the West coast. No matter what I order, the spicy fried mushrooms will be in my list! Matter of fact if they would just hand those over while they fix everything else I would dance in line. (Probably why they don't) lol! All the other food is just bonus! read more

They really don't know how to take order's, I came today order the grilled house salad with a side of fries. They got my order wrong the first time and I went back in and told them "I suppose to have a side of fries with my salad with my salad", so they tooled my order back and give me another salad. This time completely wrong order, they give me a fried house salad. Better off going to McDonald's; at less they can understand how to take correct order in time. read more

There are only four things wrong with this outlet: they don't understand "fast" (as in fast food), customer service, logistics, and how to prepare food. I thought there might be something wrong when I saw how slowly the drive through line was moving. As you have just read, it's more than just one thing. I spent 20 minutes waiting. But it wasn't a total loss. I got to see how this crew really enjoyed their work. They lounged around, talked, laughed. . .generally had a good time. Then they told me they had run out of their traditional sauce. Then they delivered fried mushrooms were just that: mushy. If you are the franchisee, or if you are considering trying to eat here, please know there are at least four competitors within 200 yards of this "restaurant." They are in business; evidently Zaxby's isn't. read more

got in the drive thru line at 7:30. I got to the front at 8:02 and was told we are closed. I understand you are closing early at 8 now but if a customer has been there for 30 minutes already, serve that customer. Don't go slow so you don't have much work to do. Horrible service read more

The boneless wings weren't even wings they were just chicken nuggets with wing sauce they gave us a handful of fries and the bread was not toasted Very disapointee read more

Great service. Everyone was very friendly and the food was fresh. Can't ask for anything better from zaxbys.

Our group walked in right as two big church buses pulled up. The two cashiers took all of the orders quickly and efficiently. The line moved very quickly. The food didn't take too long to get either. The food was good-typical chicken fingers and fries, but I'd come back here for the service. read more

The food is not bad if they get ur order correct! If u eat here ALWAYS CHECK UR BAG! I go here for lunch on occasion and out of the 10 plus times I've been not once have they got my order right and everything in the bag! Food is typical zaxbys which is good but jus remember to check ur bag and open ur containers to make sure u get what u order! read more

Food is what you'd expect from a Zaxbys. But DO NOT go here if you're in a hurry. I waited 30 minutes just go get some wings and there was only a few people a head of me. read more

Zaxby's is always a good choice for a lunch stop! Service was great and the food was good too!

I ordered the boneless buffalo chicken and I really enjoyed it. They tasted great and were meaty and filling. My family order different flavored chicken wings and they did not like them. Our hotel was across the street from zaxbys and their drive thru line was ridiculous from the moment they opened till closing. So a lot of other ppl was loving their chicken too read more

Went here for dinner last night and I got the Boneless Wings and Things, it was very good and it was freshly prepared! To me this location is better than the Atlanta Highway one I used to frequent. I'll definitely be coming back! read more

All I wanted was a sweet tea, McDonalds next door was closed for the evening and Zaxbys was next door. Everyone had the same idea. I waited over 17 minutes in line for a tea and a side of cheese nibbles. I eventually gave up my position in line(bad mstake) and went inside. Another several minutes passed and I noticed the timer over the drive thru window. It was at 14 minutes!!!!! They had already started evening leaning and there were dirty mops and buckets behind the line, the water black. I eventually got my two items, only to find the cheese was cold and the tea was unsweetened!!! I usually loveZaxbys, but have noticed of late that the drive thru times are increasing and the food is not up to par. I did notice however that 2 employees had enough time to be enjoying something on their phones. There are other locations in town, so I see no reason to spend almost a half an hour for a wrong beverage and cold food. read more

Good service. I've been 4-5 times in the past 2 weeks and the workers have been really nice. My food is always mixed with hot fries and meh chicken or meh fries and hot chicken. I haven't had hot toast either, which is my favorite part. They put very, very little seasoning on the fries even when I pay a quarter extra for extra seasoning. read more