Meal started out as 3 stars but the more we ate the less we liked what we were eating. I had an order of 10 wings, Thuy had the "Wings and Things" (the "things" were chicken strips). The wings were dry and not very enjoyable. The tenders were just average tenders and the Zax Sauce (which comes with the tenders) lacked personality. In the end the best part of the meal was the celery sticks. And yeah, for a less than enjoyable meal, we thought it was expensive ($14.59, no drinks). On the plus side it's a very clean restaurant and the people working there were courteous and helpful (this kept it from being a 1-star review). Is that enough to bring you in? Probably not, but it strikes me as a kid-friendly menu (check out the Birthday Cake Shake). read more

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Was very excited to try this and the food was amazing!! Crispy chicken better than any fast food joint!

Cold cold food horrible service all around bad time. The chicken was tiny and you could tell us was not fresh in the slightest, nothing about that meal was hot read more

To be honest I love Zaxby's but this one was just not it. My mom ordered a house salad and I ordered a wings and things. My winds were not that good but I still ate them because I was hungry. My mom said that the chicken in her salad was very black and that it was the day before chicken. Never coming back to this Zaxby's. read more

Went in lobby for the first time today and didn't have an issue with staff and service, everyone was nice. First walking in it smelt bad like a restroom, then a boy that was restocking napkins, dropped them on the ground and still picked them up with the clean ones to have people use. Restroom my daughters said it was nasty, toilets dirty and rusty as well as the sink. Food is good but we got disgusted that it makes us question what they do or how they clean in the cooking area. read more

Do not not eat at zaxbys. My girlfriend got food poisoning from this place, had a 102 fever, was throwing up, excessive diarrhea, and had such bad nausea for 3 days. The food tasted so old, we got the chicken salad which is readymade and it must have been extremely old or cross contaminated with something. did not taste bad but certainly didnt taste good, just tasted old and left out. I do not recommend anyone to eat here, theres so many reviews and people saying zaxbys is known for their food poisoning, look up "zaxbys food poisoning" and youll get so many results. theres a canes and a chicfile down the way anyways so please avoid this place at all cost and go to literally anywhere else unless you want to be sick and bed ridden for 3 days. read more

Restaurant closed early despite our being at the location at 9:50pm. On line they post open til 11:00. They apparently can't keep the website current as they close at 10 according to the lazy kids working here. They shut it down at 9:50 and then just tell us no food. Won't ever go back! read more

Getting two sandwiches and a Cobb salad going to drive through have eaten here before I enjoy it they also offer a veteran's discount

Very good wings!! Love the hot honey mustard sauce for the wings... they have bone in or boneless the honey mustard sauce for the side is good as well... and love the Vanilla Barqs read more

I have been a fan of Zaxby's from the first time I tasted their tenders in Ocala, FL about 14 years ago. As I am spending some time working in this neighborhood, I decided to visit an old friend. You must try the tenders tossed in their buffalo hot sauce. It is TO DIE FOR! Their tenders are moist like PDQ & Chicken E. The breading is light, but holds up to their tangy hot sauce. I took a late lunch & I find it worthy of a comment that the Taco Casa down the street as well as the Dickey's next door were both completely empty in the drive thru whilst Zaxby's had five car in line. Also, one should peruse their "Zalads." I have never had a bad experience with either that or the tenders. In fact, I have never had a bad experience at Zaxby's at all. Friendly, quick, and efficient...I was back at work, food in hand, in plenty of time. read more

I like this place! I almost let a a couple of the other Yelp reviews deter me, but I had never been here nor heard of this place. Nevertheless, the chicken on the sign and the drive-thru was intriguing. Plus I didn't want to go grocery shopping hungry. Time to go for it and make my own call. First: the price. I find the prices fine; I mean $4-5 bucks for a chicken sandwich seems like the going rate (sans drink, but with crinkle fries). That's about how much it is for your mainstay Chik-fil-A sandwich, and that's without cheese, bacon, and vegetables (I got the club). Other, cheaper meals exist on the menu that include fries and a drink, so I attest that the prices are not outrageous. The boyfriend said his was "good for grilled chicken." I usually wouldn't eat American cheese, but this was good. And I'm seldom a fan of crinkle fries, but they were crispy and I like seasoning salt (= prejudice). The place was clean and open. It's definitely fast food that hails from the South, so I had to wipe my hands of oil from the Texas toast repeatedly. Took about three napkins and a hand wash. But sooo good. They even sell Texas toast as a side (cheapos! More about this in a min), so they ain't playing. The menu actually looked pretty big, but bacon and Texas toast will guide my decision every time. What kept it from five stars? I guess selling the advertised sauce as an extra is annoying. I guess I never realized that I took Arby's inherent generosity of keeping several flavor pumps out for granted. Also, it was really freaking cold in here. I would've like to have eaten my awesome sandwich with my jacket off, but whatever. I'm just looking for stuff now. read more

I love the cheese bites (when they are cooked right!) tbh low key might be better them canes

Being from the Carolina's I have ate at Zaxbys all over the south. The only thing that I have ever purchased have been the chicken wings meal. I was excited to find out that there was on in Keller TX. Unfortunately the wings here are terrible. I was only able to stomach 2. They look and taste way over cooked and possibly freezer burned. Not sure if it's a supplier issue or what but I will not go to my favorite place to eat here in TX again. read more

Zaxbys - Wings at the location. - Fast Food Near Me - Keller, Texas

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I love this place. Their wing sauce and Texas Toast is hard to beat! I get the tenders tossed in "Tongue Torch" sauce with a side of ranch and extra Texas Toast. Fries with their "Zax's Sauce" are great. read more

What happened to the sweet elderly people that worked here??? Why is every thing always cold and overly salty.. why are your drive thru people awkward and rude .. won't be back.. read more

I haven't been to Zaxbys in more than 5 or 6 years. Not because I had any negatuve experience, I just haven't lived near one in a long time. The chicken fingers here are better prepared than at raisin Cane's. The breading adheres to the chicken much better. They also have a better selection of entres than the other place. Today the ladies working the counter were super helpful and patient with my indecisiveness. They have really good tea and a coke freestyle machine that everyone loves on a hot Texas summer day.. read more

Zaxbys - Grilled Cobb zalad - Fast Food Near Me - Keller, Texas

We came here for the first time a little while ago and really liked it. I got the original wings and loved them. The sauce is nothing like a typical "wing sauce" - it's got it's own flavor and it is wonderful. I can't remember what hubby got, but he liked it. Little man got chicken and fries and liked those, too. I will say that paying extra for the Texas toast is one thing, but when it's dry and not very flavorful, that's a big bummer. Overall, though, we had a really good experience here and will be back. read more

Always Good. I really like having a Zaxby's around as an alternative for wings from the standard Buffalo Wild Wings and Wingstop, and I like the Chicken FAR MORE than Raising Cane's. They offer a good selection of sauce choices (although I wish they'd mix BBQ with one of the hotter sauces) and, for crinkle-cut, the fries are good. The high-walled tables keep the noise down, allowing for a comfortable, casual dining experience. I've been a number of times and will continue to go back. read more

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The place was empty, the food was not very good at all. We were the only there. When we got our order, it wasn't warm or fresh at all

Fried , fried , fried and fried. Even the napkins were fried. The teenage staff that waited on me could care less. Just bad.

Overall the chicken strips are very good my son is a huge Raising Cane's fan and even he liked it. Although he did state that its still not as good as raising Cane's but he would definitely eat there again. Only reason I gave 4 stars because the girl at the counter was actually very rude we walked in she asked me if Here or to go the girl never said hello even after I said hello to her and she still did not say hello. And then after ordering in paying she didn't even say thank you. These fast food places need to start teaching customer service to these young people working at their stores. read more

Love the chicken at this place. It's seasoned well and always fresh. Little nibblerz are also so freakin good.

There lobby has been closed for more than two months but the food is really good and it doesn't make your fingers super sticky like other wing joints read more

Meh, I was craving chicken strips so thought we'd give it a try. The tenders were a little dry, the frys and slaw were okay. Definitely not impressed nor will I be switching from Canes. read more

Total dissatisfaction with the taste of the food, zero flavor. Tried the sweet tea in the seating area and behind the counter, taste like blah. A real disappointment and they charged me extra for a tomato on my sandwich. The fries were saggy and the dinning area is dirty. read more

I feel like the food COULD have been pretty awesome had it been fresh. I went through the drive thru at 12:10 on a weekday... you'd think it would be hot out of the fryer, but it was obvious both the chicken for the sandwich and the fries had been made a while ago. The bun was kind of hard on the sides too. I have heard their chicken sandwich was one of the best. Maybe I will try once more to see if it was just a bad day? Not sure. :) read more

Wowza there's a sewage problem here. Walked in and the smell made us all sick feeling. We had to leave. Avoid this place until it gets fixed... Yuck! read more

Their Zax's sauce is exactly the same sauce as Raising Cane's. But honestly... Zaxby's chicken is better flavored and generally tastier. Now, I only have experience at the RC location off of 121 in Grapevine/Bedford (whatever they call themselves there) and their chicken was extremely bland and relied on the sauce for any flavoring. I'm not sure that I'd make a special trip to go back, but if I'm ever on this side of town and hungry for chicken I'll definitely go here again. They even included the same crinkle-cut fries, garlic bread, and coleslaw that RC offers. I think the prices might have been a little lower too, but that could just have been because we didn't order drinks. read more

So, my friend suggested we go here last night, and I immediately consulted Yelp, as I do with any place that I have never been to. The Keller location was not listed, but the Richardson one was. The reviews were not good, so I was not pumped. I have to say I was pleasantly surprised. One reviewer for the Richardson location said that he wasn't sure how to classify this place. I put it squarely in the fast food column, as it has a drive-through, and no wait service at all. It reminded me a bit of Popeyes in the way that it is set up, and it has a similar price point. Any comparison ends there. The chicken strips are delightful. They don't suffer from being over-breaded, as fast food chicken strips often are. They were well-seasoned, even though one friend commented she thought they were too salty. Their "special" sauce, called Zax Sauce, was really, really good. Starts off sweet, but evens out. I can't quite put my finger on what it is, but I thought it was one of the best things about the place. Crinkle-cut fries are always a plus in my book, and these were perfectly golden and had a good seasoning salt on them. They ace my test. We also got a few of their "appetizers": The fried mushrooms and the fried white cheddar bites. The fried mushrooms were very good, and served with another of their signature sauces. I didn't care for the white cheddar bites. I think it might have been because they are cheddar and I am used to fried cheese being mozzarella. Overall, it was a great experience. If I ever want fast food chicken, I would choose this place over any of the other contenders, hands down. read more

Honestly, I think I've found much better options than Zaxby's, but still not a horrible stop to get your chicken fix. This is the closest one I've lived by since coming to Texas. read more

Chicken strip plate was good fries nice and crispy wish they had these back home. Food was out quick

A group of co-workers and I ordered lunch from here. We get there and the guy at the register says hey I just clocked in and was not willing to look into our orders at all on his computer. They threw the orders on the counter and told us that they were ours before even confirming our names. We looked at the tickets and thankfully they were ours. We loaded it all in our car and headed back to work, when we get there everyone evidently was supposed to get drinks and we weren't ever offered them at the store. The chicken was not good, toast was meh. Needless to say we will be driving the extra mile down the road to Raisin' Canes from now on. Horrible customer service, and not so great food. No-one was happy in our group of 6 with the experience here. read more

Stopped in for lunch. Everyone working there was wearing masks and gloves. Doing it right and protecting themselves and the customers.

Great chicken. That's first and foremost. I had the chicken tenders. Zaxby's sauce is actually good unlike that Raising Caine's place which isn't good at all. If you are looking for a good clean restaurant to eat at that has an extensive menu and the best salad menu that I've seen probably ever. The ice is better than Sonic, yes that's possible. I think Zax's should sell their ice. Only grip is the bread is inedible it's way too over done/crispy. read more

Literally the worst service ever...first and last time I will ever go to this place!!! Placed an order over the phone for pick up, went in to grab my order, wasn't greeted, they didn't ask my name for my order, nothing. I'm waiting at the counter and they finally says "is this your order?" I said I think so?? He gives me my total, I hand him a gift card and cash literally exactly the amount of my order...he swipes the card and says it's declined because he swiped it for the entire amount...he then puts only 10$ cash in the drawer(when I gave him more) swipes the card again goes over the amount that is on the card because he didn't put all the cash in his drawer and says declined again so I have to use another card...that card goes through and he then says HIS MACHINE DOESNT TAKE CARDS UNLESS ITS THE ENTIRE AMOUNT ON THE RECEIPT ...excuse me sir... you just took 10$ cash and swipes a card for the remaining amount and it worked?!? WTFFF ‍‍ the gift card works...he just didn't swipe for the correct amount and forced me to use a card I didn't want to use... read more

i to the guy he is in a legend and he's like the man of a legend in his head he said he's a good one guy who is a guy and he's a guy who knows how to make a man a guy and he's a guy who is a handsome man man and he's gonna is he a good man he knows how to make a man and he's like he's gonna is the one guy that guy who knows how to make it happen! :D read more

i would give my entire soul for this restaurant. i want to bathe in zax sauce and sweet tea. my biggest regret in life is moving from keller to north richland hills and not being near here anymore, but zaxbys is always in my heart read more

Zaxby's is the best! Canes doesn't even compare, especially on their salads. A little slow getting the food but it's because they cook it fresh. read more

I always get the chicken finger plate meal every time I come. Comes with coke slaw and fries. You can pick 4, 5, or 6 chicken fingers. Love this place! read more

Zaxbys is my favorite chicken place! The chicken fingers and fries are amazing! The "tator chips" (fresh made potato chips) are really good as well. They also do a really good salad (and I'm not much of a salad fan) everything from the Texas toast to the sweet tea is top notch. It's a bit more pricey then most chicken places, but the portions are big and the taste and quality is unmatched read more