Zaxby's won't care about my review because the other reviews for this location are equally atrocious. Mine is just another drop in the bucket. Dirty tables and trash everywhere? A 30-minute wait just to make three chicken fingers? Flat soft drinks? Come on, Zaxby's. You've got to do better than this! read more

The food quality is horrible. There is zero care put into the customer experience. Zaxby's model is repeatable and a Zalad should not come out with wilted lettuce. The grilled chicken was overcooked and hard and the bread was folded in half. The drive through was 15 minutes with only one car ahead. Do better, train your staff and act like you care about your customers. You only get one star because it is required. read more

Dined in earlier this afternoon to eat a normal meal. While waiting at the counter I was noticed and ignored not acknowledged. Multiple workers were aware of me standing and waiting to be helped but did not do a thing. Once I ordered, I filled up my drink as a waited for my food. I saw my food was ready but no one was there to serve me. I waited over 5 minutes just for my food that was ready to handed to me. The no acknowledgment in long waiting time to be helped should not be tolerated at a fast food restaurant. The only reason why I gave this review a two was because the food was OK. read more

I ordered a loaded fry with zax sauce and ranch on it and when I opened the box I was instead greeted with a zax snack with 4 small fingers instead of 3 normal ones. 5 stars. read more

Food is always good, but never hot. Luke warm at best. Every time I come to this location specifically they forget something, wether it's a drink, shake, or a whole meal. I've almost stopped coming to this location all together because wtf read more

Food is good here . Better than chick fila . I love the Zax sauce ... friendly and clean . I get the signature sandwich everytime and it's never not good . I've been to multiple locations and honestly all of them are great . If you have alpha gal like I do , this is a great option . Just don't toast the bun , they use butter . Portions sizes are good , I feel full when I leave . Pop machine you can't beat , they have like every choice read more

It really blows my mind how an establishment can hire some of the goofiest people to work in a fast food establishment it is 945 I roll up to get something to drink and waited for five minutes nobody comes onto the speaker I pull up behind a car ask if he still open he says yes so I wait behind the car so that I can get something to drink only for him to tell me that they are sold out of food and they are closed. You can tell that he got total enjoyment out of it and I was willing to pay for my overpriced. If you don't like your job go find something else to do and stop acting like a complete shithead read more

The first time I came here I said I'd never come back. Years later my brother wanted Zaxbys. The drive in window person did not put the to the sweet tea right and handed it to me in a way I could only grab it from the top and it came off just in time to dump over half of it in my lap. I am done here. read more

Slowest service I have ever seen in my entire life I just needed to buy a singular drink and it took a half an hour read more

The food was really good. Very quick service and, extremely kind staff. Extremely clean building no complaints from me.

The food was hot and fresh and it came out fast. The workers were very friendly and polite. The restaurant itself was very clean.

As others have said, lots of potential but falls short in terms of food freshness, chicken size, and restaurant cleanliness. I have been here twice but probably won't return. Advice to management: clean up the place and make food to order. Slow service + cold food + dirty tables = no customers read more

I ordered through the app and went to drivethru to ask if I could pick up at the window. Dude said, "yeah your order is ready, pull forward." I get to the window and waited 3+ min before anyone came to it. Then some lady walks between my car and the window to complain about her order. Instead of just telling this lady she could not do that, the employee sat there dumbfounded for a couple minutes. Finally she got the lady to go inside and then confirmed with me that I had the mobile order. Closed the window and had me waiting again for another couple of min. During which the employees were going back and forth on whether or not my drink was made. Why tf did I wait 6+ min to get my order which was supposed to be ready?? On top of all that there was a mf piece of hair laid across my chicken strip. Terrible, just terrible. read more

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Foods always nasty n cold. The managers are always very rude I don't recommend it at all

I love Zaxby's but this location is far below average. They continually have their dining room closed OR are closed all together????? They routinely put a handmade paper sign on the drive thru and/or front door saying they are closed (during normal business hours). I sometimes drive several miles to eat at Zaxby's .... but no longer, you can't trust them to be open. I've even tried to call them to confirm they are open ( or closed ) ... no answer, so I assume they are closed again. But, when I drive by the location they have the drive thru open ( but not the dining room). Unfortunately, by that time I had eaten elsewhere. Sadly, this location is sure to be going out of business due to poor management. They also need to step up their training or get better employees ... most ( but not all ) of the employees have a terrible attitude or say nothing at all. read more

Yesterday was a mess. The line was long, but I love Zaxby's so we decided to wait. Big mistake. First; The floor in one section was so sticky you couldn't get your foot unstuck. It had 3 tables blocked, so there was less tables than there should be. The entire 45 minutes we were there, nobody bothered to clean the mess up. EVERY. SINGLE. TABLE was filthy and had not been cleaned. I actually had to clean my own table by getting rags out of the bathroom. THEN when somebody did come out to clean, they used dirty water and it made the tables worse! I mentioned it to the guy at the front and he sent the girl back out there to clean (and her attitude sucked). I thanked her for cleaning and we were so nice to her, but she couldn't even muster up a "have a nice day." The food was WAY overcooked. And I ordered 6 pieces of chicken. Note to the cook... If you order 6 pieces, you should get 6 pieces. Crumbs don't count. The whole experience was pretty awful. And to be honest, just unacceptable. Especially during COVID. It wouldn't surprise me a bit if this place got shut down due to the lack of cleanliness. I will let all my friends know as well. read more

What can I say that hasn't already been said? Don't go here. Just one example. "We're out of ketchup." OK. Can I get 2 Zax Sauces then? "Those are a quarter." OK no problem, I'll take 2. I open the box and there are already 2 in there. I don't care about the money but now I have 4 sauces when I only need 2. I'm starting to understand how they ran out of ketchup. Also, 15-20 for food is not fast food. AVOID. read more

Terrible disorganized service​. The numbering system​ doesn't​ work. The order saw incomplete, the fries cold. They had run out of ice and the restaurant​ was freezing cold. All in all a waste of time and money. read more

My stepchildren won't eat anything but chicken tenders and Zaxby's is one of their favorite places. The restaurant was decently clean and the food came our fairly quick. They do charge $0.25 for each extra Zaxby sauce. We ordered some cole slaw and didn't know it came in a 2oz sauce container that was filled about 1/3 way up for $0.49. I can understand charging for something extra but that's pretty ridiculous of the amount that they give you. I complained about this and the cashier came by and gave him a few more containers. Both of them were 1/3-1/2 full. SMH read more

Zaxbys - For $0.49, you get less than an ounce of cole slaw. - Fast Food Near Me - Franklin, Tennessee

Food is never freshly made. Chicken is always cold and fries are soggy and undercooked. Never a manager on site who cares to run things properly. read more

Forget the service, which is slow but doable. The real problem is the small portions! Their tenders are so damn small, you have to do a double-take to make sure they aren't nuggets! This would be ok if their prices were low, but Zaxby's is EXPENSIVE! If you want value, go a few doors down to Big Shakes Chicken and Fish, and note the word BIG in the title. (You can get plain tenders there if you don't like spicy.) THERE you can get 3 MASSIVE tenders for $10, vs. spending $10 at Zaxby's and still be starving to death! I won't be returning, ZERO value for the dollar and I'm surprised Zaxby's as a chain hasn't gone completely under. The people at Zaxby's corporate need to wake up and not be such cheap-asses, you guys are expensive! Quit being so stingy with the portions! read more

Ordered 10 traditional wings thru the drive up window... got home, and only 9 wings. I guess knowing how to count to 10 isn't a requirement for working at Zaxby's. The wings were actually pretty decent and fresh, but getting shorted made the experience not worth doing again. My quest for a good take home wing stop continues... read more

There's nothing exceptionally fancy or spectacual about a Zaxby's. It's chicken tenders, and fries, and fast. My complaint about Zaxby's - you can get a grilled chicken sandwich, and you can get a grilled chicken breast on a salad, but you can't get grilled chicken tenders. I was spoiled for many years by Otter's (my true fav for chicken tenders) having a Franklin location as well as close to my office. But sadly, they over expanded, and now that treat is reserved for near office lunches only. The redeeming factor for Zaxby's, or the curse to end all curses, (depending on your waist line and what diet plan you're striving for), are the milkshakes. Oh.... the milkshakes. These days their shake-of-the-day is Brownie Bites. OMG. Really, OMG. Chocolate milk shake with tiny bits of brownie mixed in. Oh, my, goodness. Earlier this year is was a Birthday Cake Shake. A shake that tasted like yellow cake batter with little sugar sprinkles (truth be told, could've done without those) mixed in. Each of these hand dipped and mixed concoctions is topped with real whipped cream. The Zaxby's shakes are not on my diet plan these days, but the memory lingers. If your waistline can handle it, go see for yourself. read more

Got there at 9:40, they didn't take our order and waited till 10 to tell us they're closed. This place sucks

I don't know why this location got bad reviews. I have gone twice, both of which the manager and team members were extremely friendly and had my food out in no time. read more

If I could give zero stars I would. Disgusting dried out chicken. Inedible. Everyone got sick and there was hair in the wings. Do yourself a favor and go somewhere else! read more

So far not good. Sunday after church, you know it's going to be busy- and only one person taking orders at the front. Then be put off for 10 minutes to actually place the order. I haven't even gotten my food yet... and it's been 15 more minutes. Bumped into my neighbor who was ordering salads for takeout. Only to get told they were out of lettuce. I now have grumpy kids, I'm "pot committed" to waiting for our food. But next time we want chicken, we're going across the parking lot to Big Shakes. ***UPDATED*** Ended up demanding my money be refunded after hearing several orders placed after mine called up. I waited a total of 45 minutes. My children left in tears asking why they couldn't have their lunch. If there was a No Star option, I'd be giving it. read more

Pulled up at about 5:20 on 6/1. There were about 4 cars in front of me when a lady came out and told everyone in line that they would be closing at 6:00 due to staffing issues, no problem. She didn't tell us there wouldn't be time or to get out of line. After waiting in the drive through for 30 minutes for them to complete the few orders in front of us, we finally got to the speaker to order at 5:50. That is when we were told that they were closing at 6 and wouldn't be taking anymore orders. I said yes the lady told us that when we were in line but it wasn't 6 quite yet and we had been waiting for half an hour. They did not care, so we left. Will never be back. We were the first car that they denied service to, so i'm sure the line that formed after us shared the same sentiment. Would never have been a problem if they had told us in line that there wouldn't be time to place our order. read more

This location has single-handedly turned me off of Zaxby's entirely. Incredibly slow service given with I don't give a rip attitude.

Sunday night 30 min until closing and the line was long for that time and the service was undoubtedly the best service I've had in a drive thru at Zaxby's. My order was fresh, correct, and worth the short wait. They even gave me a ranch packet without me asking. Don't listen to these bad reviews I go here multiple times a week and it's pretty consistent. Thanks again guys. Can't say enough about your attitudes on a busy Sunday night. read more

I hate that they put this Zaxbys in such a nice area cause my experience each time is not consistent. I work right across the street so this is an easy stop for lunch but it's never worth it. I always spend half the time waiting in line for food for my order to be wrong. Today I kept it simple and ordered a grilled chicken salad. For the price you would think they would always do the salads right. One day it's missing an egg. Another it's the bacon. Today it's half of my chicken filet. I'm going to learn my lesson and stop visiting here overall. read more

Zaxbys - Fast Food Near Me - Franklin, Tennessee

Cheap service! By a meal you get ONE pack sauce with 3 fingers. You buy a "Ten Pack" you get only TWO. They want you to pay for more sauces after two. read more

Service has continuously gone down. Ordered a 20 piece traditional wings plate and it took almost 20 minutes. The staff wasn't apologetic as thought this wait time is normal. read more

Honestly never had a decent experience at this Zaxby's. Definitely not speaking on all of them in the area, just this specific location has the worst service. They've messed up my order on several occasions. Forgotten tenders, charged for sauce that I didn't get, once they forgot to put my whole order of mushrooms in my bag and just left it in the window. Sometimes I wonder if there's ever a manager supervising quality and service. 0/10 would not recommend. read more

Great service, great food, clean environment. Always funny to see fast-food restaurant chains to have varying Yelp scores just miles from each other. Since they are all clones of each other, there's really no reason to score higher or lower unless the 1) service is bad or the 2) environment is dirty. This Zaxby's had exceptionally friendly staff at the front. The restaurant was clean. Bathrooms were clean. Food was delicious as always at Zaxby's. Have yet to have a bad experience with this chain after visiting dozens of locations. read more

The health score was 100! And the food was good! But the staff was very unfriendly and slow!

We love Zaxby's food, but this location was very dirty. We came about 1:30 and the floors were covered with messes as were the tables. Staff was friendly, but I could only give three stars because of the lack of cleanliness. :/ read more

I've liked this place for a while, but service has been really poor lately. One time, I ordered a Fanta Lime drink in drive-thru. Got it, no problem. I ask for the same thing on a later visit--they have it plain as day on their drive-thru menu: Coca-Cola FREESTYLE, so if it's on their menu, then it's fair game for ordering, just like anything else they have, barring whatever happens to be unavailable at the time. I order the very same thing I ordered last time: A Fanta Lime. Their response? "....we have Mountain Dew....." I follow up and say, "No, that's not what I want. You serve Coca-Cola Freestyle products; I got it last time." Their response: "......we have Coca-Cola products...." I should have persisted, but I settled with a Dr. Pepper. Here's the thing: THEY HAVE A BLOODY FREESTYLE MACHINE RIGHT IN FRONT OF THEIR FACES AT THE DRIVE-THRU WINDOW!!! Oh, and they tend to not give you what you ordered. But that's lots of fast food places. Not going back. At least not until they shape up. Whenever that is... read more

If you're dining in, GO TO THE OTHER FRANKLIN LOCATION! We were here on Tuesday Aug 7th around dinner time. They are so understaffed that people were waiting a long time for their food. We wound up waiting close to half an hour for ours. My husband commented to me when he got back to the table that he didn't get so much as an apology for the wait. I understand they don't *have* to say anything, but on top of the wait, nearly all the drink flavors were out at the soda machine. Not a big deal except when you buy a drink thinking they have it in stock and they don't. It would have been nice to have a refund or a sign put up at the very least so people don't spend money on literally nothing. The poor girl working the front was also taking Drive-Thru orders by herself. I had to go up there twice (once for a water cup, another for to-go box) and only saw two other people working. They were in the kitchen cooking. It stinks there was only two other people because the trash was overflowing, the drinks as mentioned were out, and people were waiting a long time. If there was more than one person working the front/taking orders, someone could have fixed these other issues. Another lady waited so long that when I went to get a box, she turned around and asked if another Zaxbys was nearby. I told her I'm not too familiar with the area yet, but that there is another. I tried to explain where it was, but I'm hoping she found it since she walked out. read more

So let's get right to it, I ordered a kids grilled cheese amongst other things. They didn't give us the grilled cheese. So we circle back around. They had not given us a receipt during our prior order. So when they ask for a receipt of course we can't provide one. Therefore I repay for my grilled cheese after the manager found the order in the system. And am then told to move up and wait for which has now been 15 minutes. I have now circled this drive through 2 times and have waited a total of 30 minutes for a piece of cheese and bread. Not mad, just annoyed. read more