Tried to order on a Friday evening and was told their "system" was down. I said I could pay cash, they said they couldn't "do anything". There were 3-4 people all standing around, shortly after I left someone else came up and somehow persuaded them to take his order. The online kiosk appeared to be operational. I may have been able to order online (the website appeared to be working but I didn't finalize my order). I was mad at this point and didn't want to make the workers do their jobs- they were obviously very busy standing around. I'm mainly leaving this review because I'd want to know this took place if I owned the business. I've had their food before elsewhere and it was always solid. Attached is the crew that was "working" when I attempted to place my order 30 min ago read more

Charleys Cheesesteaks - "Work" - Cheesesteaks Near Me - Franklin, Tennessee

Killian was absolutely incredible during our visit to The Cheesecake Factory. She struck the perfect balance of being attentive without ever feeling rushed, and she made us feel genuinely welcomed from the moment we sat down. She knew the menu inside and out, offered great recommendations, and checked on us at exactly the right times. Our drinks stayed full, our food came out perfectly, and she handled everything with such calm professionalism even during a busy shift. Servers like Killian are the reason we'll keep coming back. read more

Meh. It wasn't bad; it just wasn't better than Jersey Mike's, which is a shame since cheesesteaks are the only thing they do here. read more

Charleys Cheesesteaks - LOUISIANA CAJUN FRIES - Cheesesteaks Near Me - Franklin, Tennessee

See all

I just wanted to stop by here and say how delicious this place is. I have been going to this location for many years. Today there is an older lady that is usually at the register and I've seen her a couple of times. They had a mishap with the french fries with a guy taking my order and I had to wait five minutes extra. Not only did they give me extra, but after that, they offered me my money back! Don't sleep on this place the sandwiches are always fresh and their lemonade is spectacular! read more

Check your receipts!!!! I ordered the chicken philly special for $5.99 and a drink. Why was my total nearly $12?! So I asked the cashier (the same lady that's there everyday) why she charged me for extra fries and before I could finish my statement she was headed to remove it. She knew what she did! Don't try to make up for you poor sales on us consumers! Food is decent but there's no way I'd give more than one star for trying to pull a fast one. read more

Excellent stop for a mall food court. We liked that you had the option between chicken or regular philly meat, and that it was all cooked fresh, right in front of your eyeballs. We opted for the large (12") buffalo chicken philly with melted provolone. It was $8.50 and when split in two was more than enough to serve 2 people. We also opted for the cheese fries. These things are so tasty. Decent cheese mixed with fresh fries & a sprinkle of seasoning. Yum! I also had the fresh-made strawberry lemonade. This is the only reason for a 4-star instead of a 5. The lemonade itself was VERY good, and the strawberries were fresh (not a syrup!) My beef was that they filled the cup to the very top with as much ice as possible and skimped on the actual drink... which was $3. At least it tasted good. Overall: Everything tasted very fresh, well-made, and seemed of quality ingredients for a quick-stop mall restaurant. We'll definitely go again! Insider tip: When picking up your food at the end of the line, before walking away, give everything a good shake of their seasoning salt - found at the end of the tray ramp next to the napkins. You won't regret it! read more

Charleys Cheesesteaks - Cheese fries! - Cheesesteaks Near Me - Franklin, Tennessee

See all

Sorry but this Charlies is pretty bad now. They overcook the meat to the point where it is tasteless and difficult to chew. It's sad because they used to cook the sandwiches just right. read more

I've stopped at this location a couple times while out shopping and they always do a really good job. They get your order out quickly and the sandwich is always on point. The only reason I didn't give 5 stars is because, twice now, we've made it up to the register and the cashier walks away. There was no one behind us today, so it would have been nice for them to just take our order before walking away. Or at least acknowledge us and say "I'll be right back". Despite that, I'll definitely be back again. read more

Busy during the lunch hour but not as busy as the next door chick-fil-a. I recommend the buffalo chicken sandwiches as they are always grilled fresh. read more

I ate here for the first time yesterday and it was absolutely the best sub I've ever had. Service was great and the food was even better. Mouth watering philly cheese steak is definitely worth buying. I also ordered chilly cheese fries which were made fresh and served very hot. I will go out of my way to eat here again. read more