My husband & I stopped in here for a quick bite after doing some Christmas shopping. Overall, it was a good experience. Maddie the bartender was super sweet. I was only drinking water & she was very attentive refilling my glass. Most bartenders are not very attentive if you are not drinking adult beverages . I had not been in a BWW's since my son's hockey days so we shared a few bites. We had the wings, sliders (new) and a Buffalo Chicken Wrap. The verdict, wings were too breaded for me ( thankfully only had 1), the Buffalo Wrap was packed with chicken and was really filling. The sliders stole the show! They were the perfect size & were really good! Great place to watch & games! I cannot wait to go back during March Madness ! read more

See all

We found parking in front. They were pretty busy but we were greeted right away by Tina. We ordered carryout & she had it ready for us. The All-American burger was delicious and sizable. The fries had great seasoning and were hot. The mild wings are saucy and meaty. Tina provided the best service. The restaurant was dark as usual but from what we could see, it looked pretty clean. Overall a really nice experience! read more

See all

Oh, the nostalgia! I think BWW was my first wing encounter. We downloaded the app and ordered pick up after seeing an ad for the $20-for-20 deal! We were able to get 4 flavors, two dips, & seasoned fries. Plenty of food for 2! We went with our staple favorites of Garlic Parmesan, Spicy Garlic, Honey BBQ, and Asian Zing - all with ranch. At first, the flavor really hit that comfort food / nostalgia spot. Unfortunately, the quality of the chicken just wasn't there or as satisfying of a texture as I remembered. The fries were also a letdown too overcooked / paper-like. Definitely wouldn't order those again. I had a reward for downloading the app and got a free dessert, went with the cheesecake! It was a really good quality cake and texture, with some strawberry sauce on the side to drizzle. I didn't love the crust all that much. Overall, not a terrible experience, but not one I'd rush to repeat. The price is decent, but the quality didn't quite live up to what I hoped for or even remembered. I think I'd prefer to air fry wings at home and just buy BWW sauce for the dipping or marinating. We were impressed with the speed, it was ready in 20 minutes on a busy Friday night, easy to get in and out even though they were slammed inside! They also have good cardboard packaging (inside plastic to go bags) that make it easy to commute with! read more

See all

Got dragged in by my family to eat on Black Friday . It was so -so . The table benches with fake leather were really greasy . Felt like they cleaned them with pledge or something .. I was sticking to the seat. The salt shaker was completely stripped and the top came off . The waitress knew . Like why would you put that out for people to use ? I noticed it before it completely ruined my meal . The service was decent , meal was expensive. This is not a place I'd pick out to eat at . It's just not my style food . It's sit down fast food basically . Or sit down microwaved stuff you can make at home . And it's always dirty . It's like adult chucky cheese . read more

I think it's come time to close your doors. When your wings can be beat by a gas station, it means you are done. Our wings came out tonight 5 minutes after ordering. They were warm like they were sitting under a heat lamp for 5 hours. It was almost like they were leftovers from the lunch shift. They were drowning in sauce to the point you had to scrape off the excess and even the sauce was not hot. Would not recommend to anyone. It was interesting to see that almost all locations in middle TN have poor ratings. Maybe corporate has a major problem they need to address!! read more

Our server was very attentive and friendly. The food was fresh and very good. I got the grilled chicken sandwich and they let me customize. The person working at the front was so nice! read more

Wish I could give zero stars. Waited 45 minutes for and order of 10 wings and when they finally arrived they were literally disgusting. Like not for human consumption disgusting. BWW was always average at best bun now - disgusting. Stay away. Wonder what the health department would find. read more

Service is always good food is good but sometimes inconsistent. The street tacos were good a little on the salty side but I am not much of a salt person anyhow. Overall it's always a good experience read more

To cut to the chase, these were the worst wings I've ever had. They were so dry and over cooked I considered throwing the whole order away but I spent $50. Tasted like they deep fried these last night, didn't sell them, and re-fried them again today. I ordered Asian zing cauliflower bites which I've had before and really like, no sauce at all, also dry. I got cheesecake for dessert and haven't had it yet but praying there's something redeeming about at least one thing. I've had orders from this location before and it was fine/good. Not this time. Ive worked in a restaurant for 14 years so I'm slow to complain but dang, this was horrible. read more

Buffalo Wild Wings - Bone in wing - Chicken Wings Near Me - Franklin, Tennessee

See all

Buffalo Wild Wings has gone down hill. We got an appetizer of Fried pickles that costs 9.49 and it literally had 10 pickles on the plate. See pic below. I used to love this place but it's Sh*t now. Beware if you go there you will leave hungry due to their new portion sizes. Also expect Nasty tables all around you. read more

See all

When I ordered my server was very kind and when my food came out I had barely any fries on my plate. My waitress told me she would bring me more, so I was patient and I waited. She brought out the check ( still no fries. ) when I reminded her she rolled her eyes and went to the back and gave me a barely filled to-go box of fries!!!! read more

This place used to be great, I used to tell all my friends how good it was, but the food and service are now terrible. Today was the final straw as after 45 minutes of waiting I still didn't have any food. read more

If you want wings for a Super Bowl party... Don't go here unless you want to wait 45 minutes AFTER the time you scheduled the order pick-up and have someone go out saying, "Sorry we are very backed up, if you want a refund we will give it to you..." I'd expect this from a restaurant that just opened up 9 months ago... But a National chain that's literal name is named after the most common food order of a Super Bowl party? No. PS - Yelp reviews can't give zero stars, so please ignore the over-exaggerated and over-inflated 1-star review. read more

So, I have had super mixed feelings about all BW3s in the past 3-4 years. With that being said, today I ordered the chicken tenders. They were freaking awesome!!! Best I have had at a chain restaurant ever!! They are hand cut from boneless breast and lightly battered. Waaaaay better than the boneless wings, and you can have as many sauces to dip as you want!!' Please get them and see for yourself!!! read more

Remember when Bdubbs was decent? Pepperidge Farms doesn't, either.BWW was never intended as fine dining. It's ballgames on big screens and beer, with the smell of sauces floating through the air. I imagine that somewhere there is a BW3 that meets people's expectations. Where wings are wings and the chickens know it. The Franklin location on Spring Creek is not that location: I have watched the decline. I have watched DoorDash and other delivery people loose their cool as orders go awry, costing them time and money. I have seen people waiting on orders cancel them and walk out so that they may be available for the high school graduation of their current toddler. I myself have sent a many texts back to the house asking if those comfy at home want to reconsider the takeout dining selection. I have learned one doesn't simply take the bag handed across the counter on a takeout order and assume it is correct, even after watching someone look through it behind the counter. No, you get your bag and then you recall everyone's order, check the ticket, and then confirm it's all there. Yes, there can still be problems. Problems you can't check at the counter. Things like 6 wings and not 10. Things like over done potato wedges at the bottom of the bag. Things like boneless wings being morsels or fragments rather than actual boneless wings. To be clear, all 3 of those happened on 1 takeout order. As the quality and service continue to spiral down, I suspect the rating will, too. Someday, one might drive by and see another restaurant at this location. I hope they serve decent wings. read more

Only good thing about this location is the food came out quickly and actually tasted good. Our server was okay, we waited about 5-10 minutes wanting to order more drinks but our server was never around, she never came and checked on us once our food came to see if we needed anything. This location has done this twice to us now, where we want to use points but they proceeded to tell us that we didn't have any when we see we have an order of free wings in our app. We asked for the manager Dudley, which he was rude and not what you would expect for a manager. He told us we weren't descriptive enough in what point's we wanted to use. Not sure how much more descriptive we can be when we tell our server we want to use points? This location is not worth the time and money unfortunately. read more

Buffalo Wild Wings - 10 Boneless Wings, 20 Traditional Wings, fries - Chicken Wings Near Me - Franklin, Tennessee

This place was very dirty. The food was cold and my kids couldn't eat the fries. The booth we were seated in had old food in-between the wall and cushion. Overall a horrible waste of time and money. I will never return. Wish I had the option of 0 stars. read more

Buffalo Wild Wings - a close up of a knife - Chicken Wings Near Me - Franklin, Tennessee

Im always a fan of some Buffalo wings!! The place wasn't super busy, but service was kinda slow. They didn't seem to have a lot of employees working, so that was probably why! I always get Buffalo wings and they are always great! We also got the Everything Pretzel Knots. They were great but need to come with more cheese!! :) read more

Worst BWW you will ever go to. Always under staffed, slow service. No clue why the corporate staff has never made this a better restaurant and more consistent with their brand. Stay away. read more

I've been to many BDubs in the past, but first time at this Cool Springs/Franklin location. I would've rated this 1 star, but the bartender was awesome & had great service. The food, however, absolutely destroyed both of our stomachs.. never a good experience. read more

See all

Cherry on top update: Everyone who ate the wings got sick. Don't eat here. Read the reviews. Awful. Awful. Awful. Ordered a party tray for the Super Bowl. Waited for an hour and a half AFTER my scheduled pick up time.... 90 minutes!!! We preordered!!!! Awful management. Awful customer service. Lots of people walked out without their food, gave up. One of the workers said they were "3000 wings behind." What a joke. We still had to pay FULL PRICE (prepaid) for this awful experience. They should have at least partially refunded money if they couldn't honor the scheduled pick up time. We will NEVER go to BWW ever again. read more

Very bad....1st time dining in with this new "Order & Pay with your Phone" thing on the table! We sat there for 10mins before we realized we weren't even gonna have a Server/Waiter. So we finally ordered using tve QR code & still never got greeted by anyone or even given our drinks. After about 34mins, I finally asked a manager walking by for our drinks at least & told him I wasn't happy with this new "no service" dining they're doing. And of course, since someone will only be bringing out my food, I will not be tipping at all. No service....No happy customer....No tip. Just leaving this bad review read more

Buffalo Wild Wings - Chicken Wings Near Me - Franklin, Tennessee

These people always screw up my order. Tonight I ordered 15 all drumsticks wings, carrots and celery. I got 10 wings that had one drumstick and only celery and didn't notice till I got hThey literally got everything wrong. Seems intentional. May 18 So stupidly I tried BWW again because I wanted some wings and was in the area. The pictures show the wings I got. What a joke this place is. Literally these wings are worse than grocery store wings. Tiny, no meat, and way over done so they're those little bitty hard, crunchy, dry, crappy wings that you might get at a gas station. Total garbage. read more

Buffalo Wild Wings - This is garbage. Their business is based on wings. This is trash. - Chicken Wings Near Me - Franklin, Tennessee

See all

would not serve me alcohol as a 25 year old- then my bf ordered at the bar and they did not make him any drinks tho he ordered them.

I am normally not one to complain about a restaurant nor am I high maintenance about places I eat and try to give them the benefit it of the doubt but This place is the worse! This Place was absolutely filthy, the service wasn't bad they cleaned our table because I asked them too otherwise we would've been sitting at a dirty table in the pics below you can see what we were sitting next too. Our waitress was polite and the food was okay. I lost my appetite when we sat down on a sticky booth, saw a couple ants crawling on the walls next to us and my wife went to the bathroom and she said all the toilets were clogged and there were period blood stains on the toilets. I didn't finish my meal because I started to worry about food poisoning. Don't come here I repeat don't come here. read more

Buffalo Wild Wings - Chicken Wings Near Me - Franklin, Tennessee

See all

For some reason I keep returning to BWW hoping things get better. Sadly I find myself giving another no so great review for one of their restaurants. We visited this location on a Sunday evening. Not very crowded, and we seated ourselves at a table in the bar area. It took nearly 10 minutes before a server acknowledged us. When our server, Paula, did come over, it was apparent she had no desire to be there. Her whole attitude was as if she didn't care. We placed drink orders, and it took much too long to receive those. After placing our food order Paula disappeared. Someone else delivered the food to our table. I had to walk to the bar to ask for silverware and ketchup. Paula eventually came by and I ordered another beer. Someone else brought that and we asked for more water. That never arrived, so when Paula walked past us we stopped her and again asked for water. After about 5 more minutes we got that. The food was very good. Everything was nice and hot, and it all tasted great. The food is the only reason this review gets 2 stars. I've had very few good experiences at BWW locations in recent years. It's really sad, because typically they have good food. I just wish they could hire employees who care and at least make an effort. Service is horrible and needs some pretty drastic improvements. Perhaps I'll return to this location, but not soon. Y'all have work to do. read more

These people always screw up my order. Tonight I ordered 15 all drumsticks wings, carrots and celery. I got 10 wings that had one drumstick and only celery and didn't notice till I got home. They literally got everything wrong. Seems intentional. read more

I have this strange love -hate relationship with the BW3's chain. Most of the time the food is average and the service is somewhere between bad and terrible. However today I stopped in to the Franklin location for the 1st time. Arrived around lunchtime, they had a nice crowd, sat at the bar and was promptly greeted. Ordered food was out in a reasonable amount of time. Naked tenders I would argue where over seasoned for my taste, but ok. Bartender took good care of me. My only real complaint would be the pricing; 5 tenders, fries and a pint were $21 before tip. Welcome to 2023 read more

I ordered on the app, got 20 bone-in wings (Sweet BBQ, Teryaki, Asian Zing & Nashville Hot) Food was ready when it was supposed to be which is a rarity with most places lately Sweet BBQ and Asian Zing are both really good quality flavors/sauces Teriyaki and Nashville Hot aren't bad but I think the wings are so good that just about any sauce would be fine I liked that you get 4 dips included, blue cheese and ranch were both great too read more

2.5 stars? WAAAAAAAAAAY to high. You wanna see what an $8.99 order of boneless wings and a $3.99 order of fries looks like? Well HERE Y'ARE! Have they LOST THEIR MINDS? Combine that with Miss Personality with bad attitude and bitch face, and I think I can better spend my money at McDonalds. Yeah, BWW used to be a great place to go get wings. Then they slid into the abyss. Not worth a shit nowadays. Can get a better value at Zaxby's. Avoid this joint like the plague. read more

Buffalo Wild Wings - This is what BWW considers $13 worth of food. Kiss my ass. - Chicken Wings Near Me - Franklin, Tennessee

Cheap late night menu; food took a second but the bartender explained what the hold up was; didn't try to talk my ear off the whole time but was friendly. read more

It was like an episode of Justified in this place. Got seated at a filthy table and left to defend my family from the cast from The Hills Have Eyes. We left after 20 minutes of no service. read more

Have tried BWW several times for take out, but prior to today had not come in for a sit down...so glad we did. We love their sauces from mild to spicy; the choice of wet or dry (for some flavors) is a nice addition...and you can combine for unique flavors. Great lunch combos, including "sharables," burgers, sandwiches, salads and more. 30 brews on tap give lots of choices although I would like to see a few truly "local" brews since we have several stellar breweries here in Tennessee. (Like Applebee's supporting local teams...this would be a great come-on-in for local foodies and brew seekers.) Would also have liked a bit more Mango flavor in the Mango-Habanero. The heat was slow arriving but then really lingered nicely. Thin, crispy chips and a medium salsa helped provide a balance to our lunch, along with potato wedges (a bit overdone) plus carrots & celery with Blue Cheese dip. Surrounded by TVs on every wall showing a bevy of different sports -- all-in-all it was a nice lunch on a rainy early autumn day. read more

Buffalo Wild Wings - Surrounded by flat screens. - Chicken Wings Near Me - Franklin, Tennessee

See all

These people are the dumbest group of humans on planet earth. It's draft night- knowing they'd be busy, I call at 4:00PM and ask if I can place an order early for a pick up at 6:15. They say- sure!! We get here about 6:10 and they tell us it's a 45 minute wait. Hu?? We explain that we called over 2 hours ago and the girl says, " there are 60 orders in, I'm not sure where yours is". If you heard or cared about what I said....you would say, "I'm sorry- let me take care of this for you". Nope. Now we've been here 1.5 hours waiting for an order as if we just walked up. Now we were just told it's a 2 hour wait. They never put our order in!!! Its incompetence every time we come here. What does it say about us that we keep coming back??!!? Yep- won't happen again. read more

Payton the manager showed amazing customer service. At first our order was messed up and he went above and beyond to correct it. Thank you, Payton! read more

Awesome service but hit or miss good food. Highly recommend changing up the Buffalo chicken and ranch wrap and asking for Asian zing sauce! IT IS AMAZING read more

Buffalo Wild Wings - Asian zing chicken wrap - Chicken Wings Near Me - Franklin, Tennessee

Such a shame! We used to go here all the time but service and food quality went way down. After two years, decided to try again. Nope! Unfortunately, no improvement. I just don't understand why management and owners can get it right. Long food/drink wait, cold food, came out wrong, 50% of tables unbussed - be better management/owners. read more

The first time we went here they brought all Of our food out at very different times, and my daughter's burger was raw. They acted like it was no big deal. The second time we went here we ordered carry out and they couldn't give us an eta, the entire restaurant was full of people waiting on orders. read more

Ordered 10-piece wing bundle & fries online for $9.99. When we got there they said it was $20+. I asked why and the server said not on weekends. She called the manager who said the same thing. Weekends only is NOT mentioned on the online menu! They refused to honor the order. No wonder this store has a bad rating. read more

Buffalo Wild Wings - Online Menu. - Chicken Wings Near Me - Franklin, Tennessee

This place is the worst BWW I have ever experienced! After placing a take-out order online on Sunday, I was given an 11:40 am pickup time. When I arrived, I found the order wasn't ready yet. No big deal, a short wait I assumed. 30-minutes later, no order. I went to the desk to inquire on when it would be out, and nobody was managing the take out desk... And, I mean NOBODY! I waited 20 more minutes and nobody came to the counter. So, I took it upon myself to interrupt a passing employee to get help. A manager was summoned, and I was told that they had "no idea" when my order would be ready! The order is now almost an hour late by this time. I asked for a refund, of which I was told I could get if I had the last four digits of the Apple iPay account that was used to place the order. My son had placed the order from home and I didn't have his number, nor did he have it when I called to get it from him. He had no idea what it was or how to get it! Since the Apple iPay account was connected to my debit card, I asked the manager to refund me in cash. He refused to do this, saying that it was against policy. This "policy" is illegal, as the law clearly states that merchandise ordered and paid for on a debit card must be refunded in cash, if the customer demands it. He told me it was a Buffalo Wild Wings policy, and he basically didn't care about the law. So, I couldn't get a refund on an order that was over an hour overdue and nobody at BWW could tell me when it would actually be out. Real nice! This happened to me back on Superbowl Sunday in 2021, and I was never able to get my money reimbursed, until I disputed the charge with my bank. I guess I'll have to dispute this charge also. But, this will never happen again, as I will never do business with this sorry excuse for a restaurant again! read more