the lady up front was amazing, and have great customer service skills. I just wanted to write a review as I noticed it was cooler outside in the humid 85 degree weather than it was inside the store during their dinner rush. The poor employees have to be baking inside while busting their butts making pizzas, and yet they still had great attitudes. MANAGEMENT PLEASE FIX THIS BEFORE YOU CATCH YOURSELVES A LAWSUIT. Under no circumstances should anyone be working in a fast paced environment with how hot it is in this store. These poor employees deserve normal standards. Fix your ac before someone passes out. read more

Anytime I've had this pizza at this location it's pretty darn good. Especially if you order it fresh. Little Caesars is never this good especially in California. This is better than Marcos pizza, Jets , Costco and Sam's. read more

I hate to leave this review, because for years I've loved this place and bought from them regularly. But the recent change in management is so awful, I just had to say something. I bought a pizza and breadsticks tonight. The bread that was used for both was the most insane texture I've ever tasted. It was as if the dough didn't rise, or it's a new recipe altogether. It was extremely hard and chewy - almost a gummy texture. So weird. This happened last time too, a few weeks ago. I gave them the benefit of the doubt and purchased again, thinking it was a mistake. Jokes on me I guess. When we called to tell them about this (not even to get our money back, just to tell them about how awful the food is so they can fix it), the person answering the phone barely spoke English and was unable to understand what we were saying. Don't get me wrong, I love America's many cultures and love when people celebrate their heritage by speaking their native language! But in a customer service setting, you need to have someone that is able to communicate with customers effectively. Overall, I'm incredibly disappointed. Until the management changes or they finally learn how to make pizza, I won't be back. read more

The workers act like they don't understand English at all. You have to tell them at least twice what your order actually is then when they repeat it back it's wrong. You have to wait 5 minutes for anyone to walk up front while you hear them in the back yelling, dancing, & playing loud music. Majority of the pizza is burnt or it was left out all day. I do not recommend coming to this place at all! read more

Or pick up time was 615 did not receive my pizza until 630 after the second time of asking how much longer the weight will be watched them put the pizza in the oven then once I got it it was wrong and when I brought it up to the only person in the store at the time that spoke English they gave me the looks/gesture of what do you want me to do about it pretty awful location read more

Don't even. So bad. The dough has not risen. RUN! The same inedible pizza happened a few weeks ago, but I thought maybe it was a fluke. Nope. Same inedible pizza and breadsticks tonight. read more

Solid pizza. Great price, tastes good. But I gave less stars because their sauces taste horrible and are a waste of money...cuz they actually charge alot for the sauces. But you get what you pay for! read more

The lady that took my order her name is Safi she was very helpful and pleasant and very nice .thank you

The pizza taste like it has been sitting in the heating rack for hours! It has little taste with crust so hard that it gives your jaw a workout. Would not recommend. read more

Little Caesars - Little Caesars Hot-n-ready Pizza - Pizza Near Me - Franklin, Tennessee

I love a good thin crust pepperoni pizza from here... if they have it. Been here a few times where they haven't been able to make one. Also, the employee behind the counter was somewhat nice, but appears fairly rude. I asked for a couple things "like sauces, drinks, etc." and rather than saying anything to me, he just stood there and waited for me to grab the stuff. I understand my ignorance, but it could have been handled better. Let's just say, we have decided to get our weekly thin crust pizzas from Dominos here on out. read more

I can't believe I just experienced this. I ordered my pizza order online at www.littlecaesars.com. You will received an automated email with a code to enter so you open the vending machine for contactless delivery. I noticed when I enter this Little Caesars there is already a customer receiving his order. I then proceed to the vending machine and place my code in from the email. When the glass oven rotates and opens up...nothing is there. The manager looks confused..as well as I am. The manager then immediately runs out with another pizza to the previous customer that was in there before me. I noticed outside the manager and the previous customer did an exchange of pizzas. The manager then walks in and hands me the pizza that the previous customer had in his work truck. WTF??? How did the previous customer get my pizza, if I have the code generated to my email. Another customer had just come in..so I politely stepped out of the way for the next customer to receive service. When the manager was available, I explained to him..with this pandemic and covid..I don't feel comfortable eating this and would like a refund. The manager began to argue with me and let me know that he did not eat it (referencing the previous customer). That could be true, however, the previous customer may have symptoms and could have coughed, sneezed, touched etc...on this pizza. He then took the pizza and shouted "You're right". I noticed he dumped the pizza somewhere and out of the same area grabbed a tray and dumped some ingredients on it and put in the oven. He said he is making me another one. I would like to note...he is not wearing a mask!!!! There are CDC mandates in TN, especially in Williamson County, TN and the city of Franklin, TN. Throughout this process, of not wearing a mask, the weird pizza exchange and not refunding my order to begin with...I left the store. There is no receipt except through the email. I have no idea what he may have done to the pizza through his attitude and behaviors. I then went to Marco's Pizza down the street. Happily they were wearing masks and were very friendly. I will not return to Little Caesars again. You can thank your employee/manager at 4091 Mallory Lane, Suite 115, Franklin, TN 37067 read more

My kids and wife wanted a delicious little caesars pizza after a long day of work and school. Little caesars is our favorite pizza place, and let me just tell you it looked like our pizza had been sitting out for days, and the crazy bread was a hard as bamboo shoot... you could've knocked someone out with one of those. Now I know it could've been an off night but we were to say the least disappointed and still hungry after. Common little caesars get it together. 6/10 read more

Perfect, on time, app works great, type in a code and no waiting. Pizza was great, lots of cheese even all around to the edges, no flop! Will be going again and again, nice job there! read more

The pizza was very soft bread, barely any sauce, and even less cheese. The older fellow in the "store" was extremely rude....He acted like he didn't want to have to be there. The younger hispanic was either a mute, or couldn't speak English so he chose not to speak. Was difficult to purchase a plain pizza. I just noticed other posts have pointed out the same problem. Little Caesars better make some personnel changes. I may try again in a few months to give the company the opportunity to either re-train or replace their staff. read more

Another big disappointment with this place! Just had the worst pizza ever! Ordered the highly over-priced "extra most bestest" pepp with stuffed crust. First off, I called in the order and was told it would be 5 munutes. When I arrived they told me the order didn't get placed, so I waited 15i munutes for my order to be done. Once I got the pizza home I found it to have very little of everything except sauce, which it was flooded in! The crust was stuffed, but it was so thin at the bottom that you couldn't puck it up without it tearing and making a big mess! Honestly, I don't know why I keep coming back to Little Caesars. With as many people as they have working there, you would think they could get orders done right, and on time. It looks like a Chinese fire drill with everyone running around in circles but not getting anything done. read more

Horrible customer service! I walk in head to the register and I say hello how are you to the cashier/moron, in return I get a blank stare and no words such as how can I help you. Then I wanted to order the 4 piece deep dish pizza and again no words just a blank stare, so I repeated myself then he says do you want the $11.99 one and I said no I want the lunch combo, he says it's 2pm no more lunch combo. I then said that's fine can I just order the 4 piece deep dish by itself with no combo he says no only the $11.99 one and at this point if had enough turned around and walked out. I am a GM at a restaurant and have a very good understanding of what quality customer service looks like and this place is a total joke. Whoever is running this place may want to know that customer service actually matters. I took my business to Marcos instead and have no plans of eating at a little caesers ever again. read more

The fast food industry is dominated by kids. I went to this Little Caesar's to get a simple, pepperoni pizza it's in the ready to go bin. Little girl took my order and I stood there for 20 minutes. I went back to counter and re-told my order and she turned around, got a pizza. Thing is it was the wrong pizza. Terrible. read more

The man inside is rude. I asked for a small personal deep Dish pizza and some craZy bread. I was told that they didn't offer small sizes. $13-$14 for food I won't finish all by myself. He had a horrible attitude. The area is suppose to be so nice. I'll be moving to downtown Nashville in sept. Hopefully it's better or I'll leave this area all together lol. No service around here at all. Lazy lazy lazy. read more

We have a birthday party today and called this morning to place an order for 3 cheese pizzas and 3 pepperoni pizzas. We were told that our order would be ready at 11:45 for pickup. When we got to the store and asked for our order, they told us they didn't have it. We then told them if you don't have the order then we need 3 cheese and 3 pepperoni ASAP. They refused to make another cheese pizza and gave us 4 pepperoni and 2 cheese. If I could give 0 stars I would. I will never order from them again as they cannot get their stuff together. read more

Walked into the store and placed an order for pick up for 3 hours later, took some bread sticks with us! Manager was very accommodating !! Happy campers!! read more

I usually try not to complain too much but when I order ahead for a large party I tend to heighten my expectations. I ordered 12 pizzas around 4:15pm to pick up at 6:00pm for a little girls birthday party. I told them what I needed and I told them what time I needed them by and gave them my name. They then told me they would be ready at that time. They must have not put anything into their system or something but when I got there they seemed to have no idea about my call-ahead. I proceeded to wait patiently as they repeatedly asked me what I was here to pick up. I told them again and again that I am supposed to be getting 6 cheese pizzas and 6 pepperoni pizzas. Four different people asked me the same thing. The least they could have done is apologize about the order not going through and attempt to rush my order. Even if it was the shift before them that answered the phone and didn't follow through with my order, this crew on Sunday night October 29th did not seem to want to be at work. They did end up giving me a few packs of kids cookies but it doesn't make up for me waiting 30 minutes for pizzas I was supposed to have back home to feed 40 hungry kids. read more

I've been here many times. I went to pickup a stuffed crust pizza for my son but got there & was told they don't sell them. This is after I saw it on their order screen. Ok? The girl says we no longer make them anymore. Well the tv commercials of the stuffed crust are what actually brought me in. I had my fiancé call to ask if they have stuffed crust and the same girl says they no longer make them but he can wait 10 minutes and they could make it for him. WELP, how does that help a paying customer IN THE STORE ASKING FOR THE SAME THING. Ridiculous. read more

It's cheap pizza and rated accordingly. Stopped in and it was clean, pizza was ready, and guy was very polite. What else do you want?

If you're looking for inexpensive, quality pizza, this is it. We loved near a Little Caesar's for years and enjoyed the convenience of a Hot-n-Ready pizza place nearby. We were glad to see one here in Franklin when we moved in. Little Caesar's is good pizza at a great price. Sure it's not super fancy, but the convenience and value is there. read more

Worst service ever! This place is run by a bunch of kids that have no clue what they are doing. I waited for about 10 minutes for my order which would not be a problem except for the fact, that they asked me no less than 5 times what I had ordered. There were at least 4 other customers that had problems with their orders. read more

Couldnt get it to post half a star. They took our order then passed it out to other xustomers! 20 minutes and all we get is "uhhh im not sure what happened but itll be another 15 min" plus this stoned looking and acting dumb kid with real long hair hanging over the pizzas while he was cutting them and staring into space and dissapearing, dinally the poor manager that was trying to help told us he couldn't refund when we said forget the deep dish just give us the rgmeg so he threw IN two free dipping sauces that were nasty and old. Dudes we are from southern california, maybe you should be sent there for some food handling prep lessons! Such a waste of time and money. You suck and give an already bottom of list chain a bad look. read more

This was the most disorganized mess. Got there at about 6pm on a Sunday. Not a single pizza hot and ready. I placed an order for stuffed crust half pepperoni, half cheese. While I waited two people came in with call ahead orders the teenagers running the place couldn't find. Then the cashier's girlfriend came in and he was unable to concentrate. After a while one of the cooks came over and asked what I ordered. I repeated it and got a "cool". Few minutes later he comes out with a box and asks if I ordered deep dish stuffed crust half pepperoni. No but at this point just give me the pizza. Get home, no stuffed crust. The only part of he whole thing they got right was the toppings. I will say it was tasty even though not what I ordered. read more