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    Zaxbys

    2.5 (20 reviews)
    Open 10:00 am - 10:00 pm

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    The drive thru clock they kept resetting without serving anyone
    Erica L.

    PISS. POOR. SERVICE. I genuinely try to be fair when giving reviews especially as someone who has worked in all aspects of the service industry, including fast food. We arrive at this Zaxbys and place our drive thru order at 7:37PM. The only customers there are us. No one inside, no one in the drive thru. I order a #1. This consists of 3 tenders and fries. We pull around and pay and wait. The young lady, Kayleigh, asks us to pull around and wait for our order, we don't because there's no one behind us. She comes back to the window and asks us to move again, we politely let her know there's no one behind us so we would rather wait at the window and figured it would be easier for them as it was raining, why make them walk out in the rain if they don't have to. She proceeds to explain that it messes with their "numbers" or drive thru times. So we pull around. After about 10 minutes we were thinking "dang this is taking a long time" especially as we were the only ones there. We watch another car pull behind us. From where I was sitting I could see the drive thru clock. It was green until it hit 30 seconds, then yellow until it got to 61 seconds where it turns red. Every time it got to red they cleared the board. If you've ever worked in fast food this is unfortunately common practice to keep the store looking good to corporate/franchise owner(s). The issue is you need to remember to actually make peoples food. After 18 minutes my friend goes in and asks. The girl behind the counter yells to the cook to make a #1. My friend comes and tells me, I go inside cause I'm honestly upset and ask for a refund. There were at least 7 employees standing around talking. I get my refund in cash even though I paid with card and the Manager, Ian, really didn't care or even give a simple apologize or ask what even happened. With his dismissal approach I put on my "Karen" hat and let him know I would be doing the survey and contacting corporate. An apology would have sufficed but I didn't get that. He obviously needed my receipt to give the refund but proceeded to try and keep it after giving me my cash. I needed that to do the survey. Zaxbys is such a great chain, this really saddens me. I assume this is normal behavior for this location based on other reviews.

    Blue Zalad with blackened chicken
    Jeanette C.

    We stopped here for dinner after traveling home from Thanksgiving. The salad...I mean zalad was tasty. The greens were crisp and fresh and the chicken was hot off the grill. The only issue I had was that the chicken was a little salty for my taste. The service was good and the food came out fast!

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    Photo of Lou B.
    102
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    2 months ago

    I absolutely love their Asian Chicken Salad. Such a treat. The only change I would make; make the chicken less salty.

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    Evan C.

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    4 years ago

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    2 years ago

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    Evan C.

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    4 years ago

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    5 years ago

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    2 years ago

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    Evan C.

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    3 years ago

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    11 years ago

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    Photo of Leona J.
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    7 years ago

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    8 years ago

    Not so great ordered was not satisfied would not try again went with mom and ordered grilled chicken meal

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    8 years ago

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    Photo of J B.
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    7 years ago

    Service was horribly slow. Waited over 10 minutes fo a sting sandwich. 4 orders later than ours came first. Never again.

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    7 years ago

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    11 years ago

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    9 years ago

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    8 years ago

    We love their Food but hate their loud hollering music . They need to turn it down or play 50 or 60 music.

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    11 years ago

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    State Line Bar & Grille - 1/2 rack

    State Line Bar & Grille

    4.0(89 reviews)
    4.2 mi
    $

    We were in town visiting the area with friends. They took us to Borderline Billiards (see their…read moreown review), and wanted to get some lunch. State line bar and grill is just a few doors down. This grill, it appears, to be in a converted warehouse space. It is likely the whole block was a warehouse which was sectioned into separate commercial properties. It has 20' ceilings with tin ceiling tiles and nice industrial wood flooring. They have live music and karaoke nights. They have a nice selection of food. Seafood, burgers, quesadillas, wings, salads, wraps ... I tried their mushroom Swiss burger which was huge, juicy and delicious. I needed to cut it in half to figure a way to attack it and a lot of napkins. A fun fact: it is the State line grill because it is in Bristol TN but you cross the street and you are in Bristol VA! If you are in the area, I highly recommend stopping in to try it out.

    Located on the corner of a large row of building, it is easy to find. Parking is on the street so…read moreyou should hope for the best or plan to walk. Sidewalks are partly covered so weather is not an issue, but crowds would make the trip more difficult. There are also several street buskers which can draw crowds, so just be aware and not in a hurry. You enter on the corner into the main seating area which is sort of separated by a hostess stand and the back of a booth. We were greeted right away and told to sit wherever we wanted. Seating is a mix of booths and tables and we selected a booth next to the window. Our server came right away and took our drink orders. There is also a board next to the hostess stand with listed specials. Looking over the menu, these were just regular menu items at regular prices. Our server returned and took our food order. The food took about 20 minutes to arrive, which was a little longer than expected. The bbq pork sandwich was dry and did not have a lot of flavor. The bun was fine but the dry meat made it harder to chew and took a lot of water to finish. In addition, the homemade chips were very crispy and salty. This plate left me parched even after drinking three glasses of water. The burger, however, was good. The meat was fairly juicy and toppings were fresh. The same homemade chips accompanied the burger and were also crispy and salty. The bathroom was in poor condition and appeared not to have been cleaned in some time. This was brought to our server's attention, who did not seem too concerned. Maybe this is a good place if you are seeking out music and alcohol, but there are many other options if all you want is lunch.

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    State Line Bar & Grille
    State Line Bar & Grille - Loaded potato Soup and salad

    Loaded potato Soup and salad

    State Line Bar & Grille

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    Zaxbys - chicken_wings - Updated June 2026

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