I was extremely happy to be trying a cleaning service for the first time, sadly I was extremely disappointed in the service I received.
The initial process was easy and pleasant. Owner, Agata called me back and walked me through the process and expectation of the service.
Unfortunately, the day of service, the lady who came to complete the service seemed very frazzled and unorganized. She herself, didn't represent herself as clean. I understand you may get dirty while cleaning, but I still find it important to represent yourself and the company you work for, especially a cleaning company, with professionalism. Rips in the shirt, very loose, so when you bend over you are showing cleavage, isn't okay.
Nevertheless, I was very open-mind. My house wasn't really dirty, but I needed attention to the bathrooms and baseboards that I couldn't attend to in the time period that I needed it cleaned, hence why I decided to hire someone. I, additionally, left the room while she cleaned so I wasn't micromanaging.
I truly wanted what was listed online done. Reasonable expectations. I wasn't asking for more.
During one point, I asked a question and she told me she was done with the bedroom. When I went in and saw dust on a dresser, I asked if that was included in the cleaning service. She reassured me it was and then took the washcloth that she was using in the bathroom, walked over to the bedroom to wipe off the dust. I asked if she could use a different wash cloth to avoid cross contamination of germs, especially from the bathroom. But, language was a huge barrier, as well. It wasn't till after she left that I realized she never washed the floor, the window sills and doors/door frames were dusty, left a bag of garbage, etc. Many small detail items not completed and that's what I liked most about this company when I inquired. I wish I would have caught this before she left but, I didn't.
When it was time to pay, I asked her for the company name to write the check to. She couldn't remember. How do you know what company you work for? She told me just to write it out to "cash". Absolutely not! I wanted record that I paid for this service. So, I ended up looking it up online.
I really wish that a follow up call would have been made from the owner, being a first time customer. I. myself, didn't have a chance to call myself due to a family emergency. But, would have been happy to take a call and give feedback on my experience. Again, really wish that details promised with this service were actually completed, especially since I found the price to be reasonable. read more