Delivery of my mattress was smooth and professional. They were very careful of my home, floors and walls. Everything was set up for me and they made sure I approved. Very courteous and friendly. read more

This might be the most incompetent logistic delivery service to ever exist no hyperbole. Ordering a TV and having it delivered is not rocket science. These guys are the worst communicators. No transparency no straight talk no truth or real answers or accountability same scripted answers by their 3rd party customer service from overseas. Ordered TV through LG & this is 4th time they have canceled delivery with no explanation or reason why. At this point they need to compensate their customers for their negligence and delays. No offers of any help or compensation for their issues on handling deliveries. They say someone will call and update and never do. They won't let you speak with their local delivery facilities because it's policy also as well, what are they trying to hide. Just deliver my damn TV it's been 3 weeks when it should have been 5 days. Customer service is worthless they keep putting you on hold for a hour at a time wasting your time only to give you the same answer before you waited an hour. They keep deferring you back and forth to different people. RXO doesn't care about its customers Nightmare & LG won't switch it to local Best Buy pickup because RXO supposedly still has the TV They won't allow me to just go pick it up myself either I WILL NEVER BUY ANYTHING THAT HAS THEIR DELIVERY WITH RXO. NEVER NEVER NEVER! I hope the owners read this because I'm finding out there's 100's of others in the last few weeks dealing with the same thing from them. Horrible customer service. Hey big corporations don't use RXO they SUCK! read more

Horrible shipping company. Multiple delays, no delivery of item for weeks. Trying to reach a human to talk to on the phone is difficult, then the human has no English language skills. If a company uses RXO as a delivery dry shipper, go to another company with a better shipper, RXO is not worth all the time and effort you will spend for nothing. read more

The worst company I have ever dealt with. I had to reschedule the delivery 7 different times because each morning it was supposed to come, the carrier would cancel the delivery suddenly. They never call when they say they will. Also, forget about getting any help from their customer service center, they will just blatantly lie to get you off of the phone; promising that a "manager will call back within 30 minutes" (they absolutely never call back). read more

I placed an order through Sam's Club on 7/14, and the delivery partner, RXO, has rescheduled the night before for both 7/24 and 7/28. For the last rescheduled delivery date, 7/31, I received a confirmation of a delivery window time of 2:30-6:30. When it got to be 5:00, considering the history of the company and a tracker map on the tracking website that showed the order was still 2.5 hours away from me, I called to see if it would still be delivered today. The RXO agent assured me it would be delivered by 5:42. Five minutes later, I got a call from a man that said he would be at my house in 10 minutes with the delivery. I waited an hour and no one showed. The tracker was updated in that time to show the truck was 5 minutes away from my house, and it never changed. The man no longer answered his phone when I called for an update. When I called the delivery company for an explanation, they said there was a delay and the truck was actually 30 minutes out. This was 1.5 hours after the delivery window mind you. He feigned shock that the delivery driver hadn't called me (again?) to let me know he was on the way. Yet another lie, because no one showed up the rest of the night. At this point, I don't actually believe I am going to get a mattress for the money I paid. I called Sam's to cancel, and they said I had to talk to Serta "because the order had been shipped." Serta sends me back to Sam's because they are the authorized retailer.. I must assume at this point that I fell victim to a scam, and I'm done with all three companies. The worst part of it is the lying and repeated, intentional deception. read more

Efficient, polite and friendly, respectful and careful with order. Great service, definitely recommend based on this experience!

Delivery was postponed 3 times and unable to speak wth drivers. Rescheduling was robotic with no coordination. Once delivered installation went well. LG is aware of this service failure on part of RXO. read more

Great delivery team! Definitely would recommend, they showed up with smiles on their faces, friendly, kind and careful with my items overall it was a great experience read more

Do not use them! They are completely useless and here is why. ​While the installers delivered the new unit and removed the old one, they failed to complete the installation as per LG's standards and the expectation set by paying for a professional service. ​Specifically, the installation team: ​Failed to secure the dishwasher: They placed the unit in the old footprint but refused to attach it underneath the counter. They claimed they do not assume the liability for this and stated I, as the homeowner, must purchase special screws and install it myself. This is a fundamental step of installation that I paid for. ​Refused to install crucial components: They did not install the sound-dampening mat and the vapor barrier, both explicitly detailed in the LG installation manual. They told me they do not install these items. Now I am required to pull the dishwasher out myself to properly install these components. ​Attempted to leave the unit improperly positioned: The installers were planning to leave the sides of the dishwasher sticking out from the counter, and the rubber side flaps exposed, until I insisted they push the unit back further and correctly position the flaps. ​I paid $154.99 for a complete, professional installation, not simply to have the unit dropped off, set in the opening, and plugged in, which is what occurred. I would not have paid for this service if I knew I would have to complete the essential steps of securing the unit and installing the necessary barriers myself. I paid for them to install it but I ended up having to install the dishwasher my self. read more

Great communication via text and or email or both. On time and efficient! Set up our Peloton on requested scheduled delivery date

Great flexibility of TV delivery timing, called to give a heads up, took good care of it, delivered into room of choice.

I have been waiting nearly a month for my delivery. When I ask to speak with a manager I stayed on hold for 16 minutes before I was automatically disconnected. I have emailed them as well. They keep rescheduling and not following through. Terrible experience. read more

terrible lost all my items during a return took them forever to finally find them in there warehouse to get credited back 6 months

Kept me informed during the entire delivery process. On time delivery and my delivery person was very nice and informative.

Was the first time having IKEA delivered, so I wasn't sure what to expect. Received advance emails and texts alerting me of the delivery. Delivered on the date specified. Didn't get a call 30 minutes ahead of time, but that's a minor inconvenience. Happy with my purchase and the delivery. 5 stars. read more

RXO texted me prior, giving me plenty of time to prepare ahead. Then, the delivery men also called letting me know they were on the way. This worked out great for me. The two young men who delivered our appliance this morning were great. They were very careful not to damage doorways, or our home in any way, which was very much appreciated! They were polite and did their work quickly. Overall, it was a very good experience, and I'd be happy to have RXO do our next delivery, as well. Thank you. Mike P. Kansas City, MO. read more

XPO came out and installed my Tempo workout machine in short order, were friendly and asked if they could do anything else once finished. I do wish they both would have worn masks, one did and one didn't or at least ask if I wanted them to. Also wish they would have asked if I wanted them to wear shoe coverings to protect flooring/carpet. Nothing happened, just would have been a nice ask. Regardless, the people and service was good and if certainly recommend. read more

Rxo - Tempo workout system. - Shipping Centers Near Me - Lenexa, Kansas

We're in the middle of an ordeal with them. Basically, they sent three high (marijuana) men to deliver and assemble a piece of furniture. You can probably guess what happened next: they broke it upon assembly. I'm not really one to judge what adults do on their own time, but I think professionalism would preclude a company from sending intoxicated people to a house with children, and carry and assemble large expensive furniture. Now we are waiting for the replacement parts from the seller--we asked the seller to use any other courier, but I guess options here are limited--and scheduling has been a pain: they just reschedule on a whim, and they send you an e-mail late the night before without a mechanism to contact them to reschedule. I'd be a little bit more patient about the scheduling issues if they hadn't already wasted a bunch of my time with the first fiasco and put the safety of my home and family at risk in the process. read more

Communication was clear and appropriate. They did what they told me they would. The delivery specialists were happy and professional. I have no complaints. read more

Rxo - Happy it's finally here! - Shipping Centers Near Me - Lenexa, Kansas

I missed the first delivery and they were great to work with to reschedule and deliver it again. Very efficient.

3rd attempt to get delivery was yesterday and no surprise it did not arrive. Called customer service and got the same answers, they do not vary from the script. read more

This company has been assigned to delivery to us when it's been large items. NEVER once have they been on time and 4 out of 5s deliveries the item is damaged. I've watched them handle items in the trucks and they push it over hard, drop it and toss random items. So I'm not shocked everything get damaged. The customer service people in KCK are beyond rude. When the delivery driver misses the window by hours they say it runs later and that's not their fault and we can send the item back if you want. So rude! People move their days around to match the window and the company doesn't even attempt to stick to if! If you don't want your time wasted and your item delivered don't use this company!!!! read more

I ordered a refrigerator directly from Samsung and it was scheduled for delivery via Rxo. I received text messages regarding scheduling and tracking. The men called a few minutes before arrival and arrived right on time; they were very polite, fast, and picked all packing materials from the new unit. I am completely satisfied. I highly recommend them and applaud Samsung for using them. read more

Awful. Just Awful. They lie about attempted deliveries and then I never even got my package. I had to get a full refund from the manufacturer. read more

They do not update the tracking properly and inaccurate on their estimated delivery. They did respond to an email in a reasonable amount of time. read more

The delivered on peloton on time. The set up was fast. And the crew were friendly and professional.

These guys were great and fast at the setup of our fitness bike. They gave great instructions after setup and were very polite!

The gentleman were professional and kind and they were on time as they said they would be!!!!!

I live on Fort Leavenworth (military installation) and today was the THIRD failed attempt at delivery. Before each delivery I state the requirements to both RXO and Peloton and they both assure me it will be taken care of. The requirements to get on the installation are that the driver must have a driver's license and all passengers 16 and older must have a valid ID. For the third time they failed to have valid ID and that I must reschedule. This is ridiculous and borderline unprofessional. I'm so frustrated because I am going out of my way by constantly calling and emailing the requirements as a reminder and they still continue to fail me. read more

This review is a follow-up to the one I posted on 9/24/20. I hope that this most recent experience will be my last one with XPO Logistics. Anyone who reads my previous review may also notice that someone named "Bryan B," supposedly the business owner, responded to my review with his apologies and assurances that he would make things right. He apparently intended to give me the impression (as well as anyone who reads my review) that he would resolve my complaints, but he did nothing. I emailed him at the address he provided, but he did not respond. His manager at the local hub, Kevin Jackson, responded but did nothing, either. In fact, he refused to to help at all. I also messaged Bryan using the link provided in his response, and I gave him my cell phone number to call me, but he didn't follow up on that request. Lesson learned: do not use this company. read more

Worst delivery.... They called last week to confirm delivery date/time. 2 days later I called and ask if they will ever deliver it. They aid they don't have it and to call St Louis. At Louis said to call KC.... $800 merch and they can't locate it and didn't even have the consideration to notify me that they don't have it.... read more

Delivery was great. XPO was easy to get information from via text or from their website. Delivery was accurate

If there was a negative star. It would still be too high to rate this company!. They stole my peloton and the driver said the assistant manager is trash because doesn't even pick up the phone. I called yesterday after this company have failed to deliver my peloton 6 to times. The driver showed up to my house with 4 peloton in the truck and said " oops, we forgot to upload yours in the truck" when I called RXO they lied to me and said that they didn't have enough space in for truck. Brian thanks but I've called already I was told there was nothing they could do to fix the lack of accountability and they would try to delivery my peloton in another week. RXI had been holding o to my purchase since November 2022 read more

Looks like Mary D.'s stuff was on the same "truck" as our stuff, except the cover story my wife is getting is "vehicle breakdown" preventing our 11:30 to 4:30 delivery yesterday. Now she's being told that the stuff hasn't quite yet been returned to the delivery center for reshippment efforts. I think we should be actively publicizing the poor service quality to the companies that are using them to get their stuff from manufacturer to consumer, and expecting some $$ back on our purchases. For us we didn't lose employment $, but did lose several project opportunities that amounted to loss of $$$$. Not happy already, and steaming mad now that I've seen Mary D.'s confirmation of the company's apparent shadyness. read more

Took the day off from work to receive our delivery of our foundation for our king mattress, I scheduled this 3 weeks ago. Our delivery window was from 8 am to noon. Received two text messages confirming this time frame. Never heard from anyone. I contacted the 800 number, got off shore employees, that couldn't assist at all. Finally reached someone at 3:30 pm, they said I was not available to receive the delivery, when I was home all day. Not only did I not get paid today, we did not receive our item. So disappointed n this service. Now they want to reschedule the delivery for next week. this delivery service is completely unreliable and unprofessional, we will never use this service again. read more

The delivery crew was on-time, gave me advance notice before they arrived, they were quick, professional, friendly and answered all my questions. I was very happy with the service. read more

The delivery guys were so kind, respectful and quick! I greatly appreciate how they handled my bike. Thank you!

Excellent, professional and kind gentlemen delivered my peloton. I couldn't have asked for better service.

The guys were incredibly helpful, friendly, fast, and conscious of our safety during this pandemic. Delivered a Peloton today. Gave me a call beforehand, everything went super smoothly. Nice work! read more

Wish I could give a negative star. Delivery was to happen on 02/16/2023 of my large item. I received call from the delivery guy stating they cannot make the delivery due to ice on the roads and that they will be reaching out to reschedule the delivery. I have called everyday since and they tell me the same thing... that my order has not arrived. They say they sent an urgent email every time I call the call center but I asked today if they can see the past emails sent on my file. Apparently no one has sent an email! I called Samsung and they tell me the item has already shipped. Thankfully I screenshotted the tracking information and time the item arrived at RXO as the tracking screen has updated and miraculously the information is now gone. After looking at these reviews I have a feeling I will not be getting my item. Which is a refrigerator and my family has been living with out one for weeks now. This is quite riduculous. read more