I reached out via the email I saw posted in several of the other negative reviews regarding my own…read moreunpleasant experience at this location before I wrote a review. Here is the first and only response received by the "owner" Hi -, This is Bryan(owner). Please call me anytime to chat. 913-269-0644. If it makes you feel better to write a review, please do so. I can have coffee with you or buy you dinner anytime to help ease your pain. Sorry you are so hurt. Bryan The UPS Store 12120 State Line Road Leawood, KS 66209 913-663-1477 store2580@theupsstore.com This insincere response borders on snide condescension. I can see by other reviews that my concern and experience at this location were not isolated nor unique. When I reached out to corporate UPS I was told this location is independently franchised along with the location at 95th st. I have no issue with corporate UPS. This just appears to be yet another small time local business owner who feels that contempt for the customer is a sound business policy and the staff is trained to behave accordingly.

I love MY UPS Store in Watts Mill! Who loves a shipper? A place to mail boxes? That kind of…read moreexciting store?! Me! They are nice nice nice friendly people. They stick out all the questions they hear all the time and even when $130 and $59 are not worth it to get $10 earrings to Norfolk they cheerfully charge me $13 no prob and do I want some postage stamps? Well not yet but now - - we know ya doTHAT! Great nice dudes who make this box shipping task easy.

I have always raved about how convenient UPS stores to family and friends. However, I cannot that…read moreabout this particular store. I came into just to drop off a return was already label and ready to, per usual. Not only was the service slow to get to me in the first place, despite the store dead, the staff gave me false info and was extremely rude. The barcode that came as a return label wasn't scanning, so I asked if it could be manually entered, per usual when this happens (several other times). He stated that it is not possible and I would have to find some way to print out a good label before he can help me. I stated that it came already printed on an adhesive. Then he stated that there will be no way to send the package because a driver cannot pick up packages that can't be scan, and asked the person behind me if he could help them while I was mid sentence. I called to a nearby UPS location (Antioch) and asked if there was anyone that can help me. The gentleman on the phone said come on and they will manually enter it in for me. I went in and it was a different gentleman that helped me at the Antioch location than who answer the phone. I stated that the label on won't scan, and he said, "let me enter it manually." I was in and out of there in less than a minute. All and all, I would not be returning to this particular location based on my experience today. I'd rather save my time by going to the Antioch location that is only minutes away. Had I also seen the rating on both stores prior to going, it would have saved me the trip to this store.

This specific location always is personal and friendly. Packages always make it out same day as…read moretheir pickup is very late in the day. I always recommend this location to family and friends as the workers have come to know me on a face and name basis welcoming me with smiles all the time.

If you are shipping something here, be sure to bring cash. No plastic! I have been the girl…read morescrounging up quarters and nickels at the counter to get my mail moving, BUT IT IS SO WORTH IT. The woman who runs Mail Service is extremely pleasant and determined to help her customers save money. Unlike nearby post offices, there is hardly ever a line full of cranky people. I highly recommend this business, even though the cash-only thing can be a hassle.

This is my Go-To location for mailing packages and important documents. The woman who runs this…read moreplace is just amazing! I forgot to bring cash or check one time (they don't take cards, unfortunately) and she knew I was in a bind, so she covered the cost for me and said I could just pay her back! How incredibly kind is that?! Also, there's never a line and you can use almost any mailing/shipping service there (UPS, USPS, FedEx). I highly recommend this place.

Alpha Graphics repeatedly displays the best possible quality of service. Full disclosure, I worked…read morein a print shop for 4 years, so I have very high standards, and their team always exceeds them. I can not recommend them highly enough. I've used them for many prints, each of which is of exceptional quality. More than once, a project has required a, frankly, unreasonable turnaround time and they have always graciously risen to the challenge. Their prices are very reasonable, often putting their competitors to shame. Once, due to a technical failure on my end and no fault of their own, I was not able to pick up a project in time for an event, and they graciously did not charge me full price. It is this type of incredible customer service that will ensure my business and recommendation for some time to come! Great job, guys!

These guys are superstars! I had a shipping crisis and my team didn't have their banner stands or…read morehandouts for a conference. I called Alphagraphics and Bernie handled everything at lightning speed AND even offered to run it over to the convention center for me. True professionals & life savers. Thank you.

Extremely helpful and they routinely go out of their way to accommodate the customers…read more Thank you!!! Greg Orscheln

Wasn't aware my package needed a signature for it to be dropped off at my home. DONT come here on…read morethe weekend because they're closed SAT & SUN. Pretty inconvenient for people who work full time jobs. I'm giving this place a low rating because I feel they should post their "Summer Hours" online. I came here at 10:30 because online it says they're open Saturday from 9:00am-1:00pm. It's not open on weekends in the summer so don't waste your time.

Always so helpful and nice. Much better than going to the actual post office. Printing is always…read morea breeze. Email things over and pick them up. So convenient!

I love this place as it offers so much and the people that work there are so friendly and helpful!…read more It also doesn't hurt that it is so conveniently located!

Staff was very friendly & helpful!! We did an Amazon return - a microwave- and it didn't quite fit…read morein the box the way it did when it arrived. The staff took care of making sure it was tapped up & ready to ship!

My visit at this UPS Store was a quick one. I've become addicted to my Nespresso and something I…read morelove about the Nespresso brand is their commitment to recycling. They will actually send you for free recycling bags that are already pre-addressed and you just have to drop them off at a UPS Store to ship. The only issue with this for me is that I tend to end up with a few of these bags filled to the brim with used pods sitting in my car until the whole car smells of stale coffee and only then do I end up searching frantically for the closest UPS Store. That was the exact scenario a few weeks ago when I landed here. Overall there isn't much to report about this location, it's a very standard UPS store. When I popped in the gal working knew exactly that I was just dropping off Nespresso pods and happily took them from me and I was on my way. I already have a full bag at home again so you know I'll be back soon!

I'm really struggling with why this place has such bad reviews. I've been here a number of times…read morenow to print signage for events, and also to pick up pre-ordered items created off of canva. Regardless of what I am here for, I've found the employees to be super friendly, the space to be pretty laid back and easy to navigate, and most importantly it's always a fast trip. I think the longest I've been there is maybe 7 minutes? And that's just because someone was retrieving my order and there was a very short line. Even the self service email to print function works pretty well here. Overall, I don't dread dropping by this location as I know I'll be able to get in and out pretty fast and leave with a quality product. Also - if you do the canva option to create on canva and have it printed at FedEx it's crazy fast. like less than one day. Such an amazing thing that helps me out all the time.

Was in town for business and needed some 200+ page documents printed. Of course, the hotel' is…read moreunder renovation so the Business Center was unavailable. Luckily, this place was conveniently located right across the street. The place was BUSY for a Tuesday at dinner time. Thankfully i didn't need help from any of the employees at the counter - I used FedEx's Print and Go service to email my documents, get a code, and used the self-serve printer/copiers. They only had two, which made me feel bad for tying up one machine for an hour, but that's how long it took to print two 200-page documents in full color. The cost was rather ridiculous, but you pay for convenience, and the quality was good.

Unfriendly store. Walked in at 6:59 and "open" sign was on and was snapped at for being closed. The…read moreother store further south is much nicer store and more pleasant to deal with. I'll avoid this one going forward.

I rarely leave bad reviews, but I do so if an owner or manager of a business is intentionally being…read morerude / hostile, or if the experience is horrendous and said people don't try to fix it, and don't seem to care. - I have 30 years of customer service experience: retail, restaurant, grocery, and my own business. I've worked in almost every position from dishwasher to owner/manager. I'm literally a customer service expert. - I look grungy today (hat, hoodie, jeans and sneaks), because I'm mostly working from home & just running a few quick errands. I'm guessing that I was treated the way that I was, because I didn't look important enough to matter to the employee (who might have been the manager since his name tag looked different than the first employee's), but I didn't stick around long enough to find out. - If I have an Amazon return, I'll typically go to the Kohl's or one of the UPS stores near me in Olathe (where they are super friendly and helpful). The few times I've used UPS, I've printed off my own label and attached it, as the instructions say, so I have zero experience as to what to expect if I ask them to print it off for me. Actual experience: I left my house with something I needed to return to Amazon, before I had actually done the return online. I was in South OP / Leawood area, and since the Amazon choices included UPS, it said $0, and there was one right around the corner, I chose that. I went into the UPS Store off 135th & Metcalf, and told the first employee that I had an Amazon return, and that I didn't have a copy of the return label, and asked if I could email it and they'd be able to quickly print it off for me. He said, "Sure. Send it to this address", pointed to a label, and didn't say a word about it costing $. The other employee goes to a PC and asks if it's my name, and then says, "Your print is coming out right behind you". I was surprised that it was coming out of a huge printer behind me in the store, as I don't use UPS for anything other than shipping. I put the piece of paper down on top of the box I brought in, said thank you, and started to walk away. He said, "That'll be $1..." (whatever change, I didn't hear because he said it quietly and I was already 10' away). I turned back and asked, "I'm sorry, what"? He then repeated the price, and said, "You have to pay for prints". I then started to try to have a conversation with him, but he immediately began interrupting me and talking over me. My sentences below are what I was trying to say, but each time he cut me off after only 3-4 words. - Me: "I didn't know you were going to charge to print off the Amazon label, as it says free on Amazon". - Him: "We are a printing store, we charge for prints". - Me: "I'm not doing a printing order, I just asked him if he could print the label off for me, and he said yes and didn't say anything about $". - Him: "If you don't want to pay for prints, you shouldn't come to a printing store and ask for prints". - Me: "I didn't. I'm not "here for prints", I'm returning this. I usually return at Kohls and..." - Him: "We are not Kohls, they are a retail store. We are UPS, we are a printing store". - Me: "Can you please stop interrupting me..." - Him: keeps interrupting and starts rambling on about various "printing store" things. - Me: "Can you please stop talking over me. I'm trying to have a conversation with you". - He just keeps on going and starts talking louder so I can't be heard. - Me: "never mind, this is ridiculous", and I pick up my box and started walking out. From 10' behind me, as I'm already by the door, he says, "If you don't want to pay, you can get out"! The hostility and rudeness was beyond what I've experienced in a long time. I don't know if he was having a bad day, if someone else had been rude to him so he was taking it out on me, if he's annoyed with being an Amazon return location and chose to take it out on me, or what. But, you don't ever treat people that way for no reason, especially if you are in a customer service position. I will definitely not use that location again!

I called before I came drove an hour to get shipping documents that I verified with Ryan that he…read morehad upon my arrival he informed me they haven't used them for 15 years, which is crap because we've been getting them from UPS up until last year and he was horribly rude, horrible if I could put a zero down, I would horrible I cannot say the word horrible enough rude, rude rude. Ryan is rude. And just a sidenote, I see in other reviews. Ryan took the time to smart off to one of the customers about a bad review. I'm gonna guess that was the only customer that took the time to complain that day because you didn't smile even to a customer that clearly comes in there all the time, a smile and an apology and a thank you, and a please goes a long way with people. I would think someone working in the public would know that. ****just so yah know, those documents Ryan says hasn't been used for 15 years....just got some from UPS!!! Someone needs to learn more about UPS forms I guess!!!

I run a 501c3 non-profit for special operations military veterans. Ryan and his staff have…read morecontinued to ship items on time for me for 10 years. Couldn't ask for a better team . This will always be our store.