I've been a customer of this location for over four years. For the most part, it has been a good…read moreexperience overall. Most of the employees are friendly and helpful, and the hours are convenient. There is high turnover here, though. The price to rent a mailbox seems a bit on the high side, in my opinion, but the costs for printing and shipping seem competitive. I plan to continue doing business here.

Do not rent a box there. Rates are high. Once you leave you are on their enemies list. If…read moreanything of consequence arrives they hit you with a $20 storage fee even if you pick the item up the same day.

This is my designated UPS place,so they know me and my routine as soon as I come in and the light…read morebanter is always appreciated! I mainly go here to process packages for work, but also I like the personalities of the staff here. Everyone is very friendly and helpful ( need multiple receipts? just ask, nicely ). This is the distribution warehouse, so once the packages are dropped they are sorted and loaded into the trucks. This also means they don't provide retail services like printing and amazon returns stuff. ( NOTE April 2020: the staff is still working normally, but PLEASE follow the signs posted and keep a 6 feet distance within the receiving room, UPS staff are doing the best they can, the computers are stationary, so customers need to be aware and work around them as best you can. )

Low quality service package was shipped August 29th and got to Lenexa Kansas on the 4th of…read moreSeptember it's been well over two weeks And this package just poofed and you cant get ahold of anyone about locating it. Customer service is terrible and the fact I know someone working there stole that package is hilarious they keep saying delayed temporarily delayed like just update it and tell me you lost my 50$ card and want to screw me around

Havig worked for over 40 years, I've used multiple UPS and other printing and shipping businesses…read morethroughout the country. The Olathe store on Parker is by far the best in multiple ways. The customer service agent, Angie WEALOT, is an excellent representative for UPS. She is patient and kind, listens well and has a great sense of humor, regardless of the long line of people needing attention. Between Angie and her assistant Sam I have received exceptional customer service. Thank you!

We frequent this location often, as it's closest to home and on the way to many of our other…read moreerrands. *Most* of the time, the folks here are nice enough, and work pretty quickly, which is good, as my experience is that it is often busy. Sometimes, the professionalism is lacking in a couple different ways; namely, the way the employees speak to each other in front of customers, and also the way they speak directly to customers at times. A little too much "back office" talk in the front office, if you catch my drift. My other qualm is that you fairly frequently have a UPS truck blocking the front entry to the store, which again, seems less-than-professional. The driver tends to be in and out of the front of the store, blocking the entry and customer waiting area. But, again, most of the time, it's quick in, quick out, good to go.

I have been coming here more than I would like to admit for Amazon returns ha, but they are the…read moremore than just packing and shipping. UPS offers mailbox services, printing, notary, passport, copy, and faxes! All of the staff here is always kind and willing to answer any questions I have. I really appreciate the service and clear prices, the only suggestion I have is to make a pricing list with all the services offered because many people could have the same mindset I did thinking this place is only good for printing and shipping.

High shipping prices for slow shipping times. Disappointing service for price charged to ship.read more

Convenient and easy to drop off packages if you have them per-labeled. They also have all the…read morethings you need to send a package if you don't have boxes, etc. They can send it for you if you don't have a UPS account. Very friendly and helpful. The only thing I don't like is that if you take in a package that you have insured for a high dollar amount they make you unpack it and repack it in front of them so they can guantee that it is packaged properly.

We are in this location from time to time, as it's on the way to many of our other errands and…read morekids' practice locations. *Most* of the time, the folks here are nice enough, and work pretty quickly. However, there have been a couple instances of walking in with no one around - no workers, no other customers, and kind of wondering what to do next...besides wait around for someone to check for customers. ...which, they do, within a couple of minutes. Maybe a sign that reads, "BE RIGHT BACK" ...or something, would be helpful? Like our other frequently-visited location, the professionalism is lacking here at times. I've had a couple instances of unprofessional interactions with the employees where they were less than helpful with shipping options, or whether or not they would allow USPS drop off. Also, they don't consistently wear any sort of "uniform" or other company shirts or name tags, so you're left wondering who's who, which can be disconcerting when you're dropping off valuable shipping.

Amazing Customer Service every time I come into the store. Such a breath of relief to receive great…read morecustomer service consistently from each of their employees.

Theres a red headed guy here that was wearing a cowboy hat and he was incredibly helpful and…read moreprovided great customer service. The line was to the door and about to close whenever I got there, and an old woman was all too willing to completely occupy his time without paying attention to the clock or the long line of people behind him. He politely assured her he was working on her print job, but proceeded to knock out the entire row of customers behind her in less than 5 minutes. Very impressive. Wish I worked with more people like him where I'm at.

I went into the store and was not sure if they were open or not because they had no sign on the…read moreoutside of the store. Went inside asked if they were open because I didn't see a sign and the attendant said very rudely and sarcastically. "I'm well aware of that" regarding the sign. I left upon the rude treatment and taking my business elsewhere. you don't just get to treat people like shit and think that there will not be consequences.

There was a long line when I arrived and only one person working. I simply need to drop off an…read moreAmazon return and it is taking forever. There needs to be more than one employee working at this time.

Had been to the Raytown ups store atfer an item that I had given to them to ship back to Amazon…read moreappeared back on my doorstep. Instead of admitting they had done something wrong they just said that they couldn't understand what happened and I call Amazon. Went to the Brookside ups location and Kelly helped me figure out what to do next. This is the second time Raytown location let me down and I had to go to Brookside to get help. I'll drive the extra distance to do business with BKS now. Thanks Kelly

I wanted to print a picture that was online; I went to the UPS store at 13851 West 63rd Street in…read moreShawnee, Kansas (off Shawnee Mission Parkway). Grace was the best I could ever have hoped to help me! She's a real problem solver and was determined to get the job done! Since I am totally inept, using my phone for projects like this, Grace took over and was able to send my picture to the store's email address and printed it on quality stock--two sizes! This took awhile. And all that for $1! She was so sweet and patient about it! I now know where to take any of my printing and mailing projects! Thank you, Grace! God bless you, you're the best!

Service is outstanding, very efficient. Easy to find, but look up on GPS because the parking lot…read morecan be tricky if not familiar with the area. Good selection of services and easy drop off for Amazon packages.

every-time I've been to this ups has been on a Sunday. Ive always encountered a middle adged lady…read morewith dreads who is snippy and rude. well usually after suffering through this lady i get my stuff taken care off. However today i was not helped. i tried to return a package in the box that amazon had sent it in. i explained to the lady the box was how i received it and showed her the amazon label with adress on it. she barely glanced at it and told me i was wrong that this wasn't the box and i could buy a box for 13$. I refuse to do business with a company who thinks it's acceptable to call their customer liars then try to up charge me. thats unacceptable.

Such fast and friendly service at this location! I came in and to drop off a return that was…read morerefused by a location nearby because the label did scan. I called first to ask of they could help me and they said to come on in. The person helping was not the person I was on the phone with, but got me in and out of there super fast. I felt welcomed and their willingness to assist. I can see why everyone else on the reviews feels the same way about the service here.

Very friendly service and knowledgeable staff, very convenient location where you can be in and out…read moresuper quick!