This location is really close to my job. It's actually in walking distance. I appreciate the fact…read morethat they have a self service machine. It helped a lot to get an idea of the weight of my letter. The downside was that for whatever reason the machine would not read my debit card so I ended up in the line anyway. It was the end of the day so the line was relatively small so I didn't mind. Now dealing with the workers was a different situation. I had already weighed the letters since I was attempting to send them with the self service machine. When I got to the window, the worker was somewhat argumentative with the weight. I'm all for experience but she kept telling me that my letters were overweight and would be more than the regular first class postage. I explained that I had just weighed them and I was aware of how much it cost to mail them. When she finally put it on the scale, she came to the conclusion that I had gotten the correct total from the self service machine. After a few more tussles mentally with her over postage, the transaction went smoother. Now despite all of this one instance, I've had no problems with this post office. I'm a frequent fan of their off hours self service and even when I have had to speak with someone, generally speaking, they've been more than kind and willing to help anyone that comes it. The environment and the staff would normally have gotten a 5 from me because I've been to other Post Offices and they just have not been as efficient for me. As a matter of fact, this is my second favorite post office (I do a lot of mailing) but this experience and me witnessing this employee's interaction with the people in front of me has tainted my love just a bit.

On July 18, 2026 I ordered stamps. They Charged my Amx card on that date. I called them today…read moreJuly 29th and they stilll have NOT sent the stamps. They said when I ordered it would be 3 to 5 business days. As I stated above THEY STILL HAVE NOT MAILED my stamps! Sooooo annoyed! HELP!

The USPS has management problems and worker problems. High rate of lost packages, very slow service…read moreand much more, Anyone could see the problem. It starts with there is no incentive for this place to thrive on its service, because the Gov gives them millions each year no reason to improve. They pay the CEO millions each year many more times then the president of the US. They pay post master of many towns 100,000 a year, think about every small town in the US yes no wonder they have no money. The greed and fraud is at its peak in this place and no one seems to care.

I usually hate going to post offices because they're pretty much all a giant pain in the ass. This…read morelittle post office is conveniently located just one block away from my office and I can run over on my lunch breaks if I need to. There is NEVER a line. Ever. And the staff here is always so nice and friendly, which isn't always common in post offices. Ask for Kirby, he's the best! This post office is on the second floor of City Center Square downtown--I think it's the only PO downtown? Not sure on that one, but I'd always rather go to this post office then the one by my apartment where I always end up waiting in line for 10 years. If you work downtown, this place is handy!

Not a patron insight.. no line.. so straight to the counter…read more Purchase the overpriced stamp. Attach Hand my envelope to the postal worker for delivery. Good service. Good day.

There was no line which was much appreciated but the two women working were extremely unfriendly…read moreand were saying I should be using the self-service kiosk instead of going to them.

They were really nice to my girlfriend when she was running late to send off certified mail. I'm…read moregonna break up with my girlfriend because I can't stand her tardiness but I will be returning to this lovely little spot soon for some solid mail service!

The guy that works here is a great multi-tasker. He keeps the line moving and is always helpful.read more

Going to the post-office around the holidays is about as fun as a trip to the DMV. However, this…read moreearns HIGH marks and largely based on customer service. You kind of have to thread the needle here as I believe their hours have shifted to noon-4 pm during the workweek. Fortunately I was here for work during the workday to ship out some work items, so it all...worked out! Vibes were great. Parking right out front. Friendly service chatting it up. She helped guide me to the most affordable option, loaned me scissors and a marker for my little project packages, and I took my merry time getting everything in order off to the side. It took me about 15 minutes off to the side, and the clerk kept her positive energy with every customer that trickled through. She even found me a surprise book of holiday stamps I was hoping for that she thought they were out of. So basically, if these packages make it anywhere close to on time, I'm giving this place five stars. It's close, friendly despite the holiday rush, and altogether much better than I expected.

A friendly staff here helps. The parking in back is okay,…read morebut the street parking stinks. There is also a size restriction on packages you can drop in the wall out front... the Waldo location at Gregory and Wyandotte has a bigger one if you drop off a lot of prepaid packages like I do.

The workers are nice. The problem is that there's usually only two of them working at a time, with…read morean endless supply of blue-haired women looking to ship nylon socks to their granddaughters. Parking is also a bit funky. There's limited street parking for those arriving from the east. There's also a small diagonal lot on the west side of the building, and overflow parking to the north of the building that can be accessed ONLY from the east, as it is a one-way alley.

so rude. every time…read more I let my returns pile up. because I hate coming here due to their attitude. I care them in in a box wrapped up seperate. I know the deal, and every time just rude both of them.

When I looked this post office up online it said the hours were 24/7, but that's not the case!…read more Although a Kiosk is available to Self-serve yourself I'm assuming 24/7? The post office is within Union Station itself on the 1st floor. Shops and restaurants are also available on the same floor. I was able to print my pre-paid labels out and send my stuff off after hours, thankfully.

What post office is open on the weekend??? Union station is! Even though parking was blocked for…read moreMemorial Day I was able to get in, pay for postage and drop off my mail. Just glad it's right inside the side entrance to the Station! They're pretty friendly here; thorough service with a smile!

I see all of the complaints for this post office in Gladstone, Missouri. I disagree. It is a no…read morefrills experience. I just got my passport at this location. It was smooth. I had lots of help from two employees. One female employee helped me get organized better. I was prepared, but she made sure I had the correct forms. The next employee followed up with quick service. He was juggling three passport customers at once. I have cut everyone slack when they are this busy. I was done in about 15 minutes. It does help if you do some prep as a customer beforehand. I also leave a lot of packages at this location. I sell online. They ALL get scanned into the system. They don't have time to pamper their customers. They are really, really busy.

Only reason I go here is because they won't deliver packages to our complex anymore…read more I did however feel the need to post this. On Friday, September 19th 2025, I received a notice a package had been delivered to my mailbox. This has happened twice now. It wasn't delivered but they also didn't have it at this location. They claimed it was delivered to someone else in a different part of town. Would not confirm it was in my name or anything. That isn't the only issue though. While I was in line waiting for them to find my mysterious package. There is a couple with their child that doesn't speak English. Another customer had to come and translate which was awesome of her. The elderly lady turned away from them and I hear her mumbling about "illegal immigrants need to just disappear." Noticed I heard her and avoided looking at me when the lady looking for this package came back. I STILL have no flu what that package was. But that lady needs to be talked to about her statements. Talk like that is costing people their jobs right now. Also, about a month ago I went to pick up a package and they gave me someone else's. I did not realize it until I was on my way home. I delivered it to the right person.

It's the post office which comes with its pros and cons. There is always a long wait and usually…read moreone person working. Sometimes they can only accept cards due to system malfunctions. They offer a stamp auto dispenser which is hella avoid the line. The store is always well stocked up and their selection varies based on upcoming holidays. Three offer cards for last minute add ons. Although, I've never used it they offer PO Boxes.

I work in support (Customer Service and Technical Support), so this was a good reminder of why…read moregreat support matters. As a customer, I felt like they couldn't have cared less about me. I waited in line, got to the front, and two agents opened up. I stepped to one, and the person behind me stepped to the other. The one I approached didn't say, "I'm not available,"--she just walked away. The other didn't say, "She's not available, let me help you,"--instead, she helped the person behind me and then seemed to take her time on purpose. When it was finally my turn, I asked for some tape to attach my label (something I've done many times before). She handed me scotch tape with an unspoken "risk it." No apology, no mention that they didn't have proper tape, and no suggestion that I could purchase some. I had to look around myself and found tape for sale. I bought it, stepped aside so the next person could go, and taped up my package while she watched with a smirk. When I handed it to her, she just tossed it over her shoulder into the bin. Honestly, that was one of the worst customer experiences I've had in a very long time.

Fingerprinting was done professionally, store was clean and organized, staff was courteous.read more

Waited over 20 minutes to pick up an Amazon package, should have been a few minutes, very…read moreunderstaffed