I drove from Richmond VA to Durham, NC to help my aging relative receive and set up a mattress delivery that was ordered through Amazon. The delivery date was selected so I could be in town when the delivery was due. On the morning of the delivery, we got a call that the delivery would be delayed due to difficulty with the delivery carrier, and they offered to set up a delivery for the following Tuesday. I explained that I had come from out of town to be here for the delivery, and asked if there was any way they could make the delivery happen today. Jackie arranged it so the delivery arrived on time, and the delivery guys were very efficient and polite. I really appreciate that despite the delivery company having a driver/delivery personnel shortage that day, they were able to work our delivery in, it really made a difference for our family. Thank you RXO! read more

Great delivery guys! They were in and out in 10 minuets after delivering and setting up my peloton.

After a not so pleasant first delivery attempt, RXO completely redeemed themselves. Roxanne in Fresno was great, and the delivery people were super nice and on time!! read more

Worst internal communication teams. Won't be able to coordinate with customers , never choose this company for your needs. It's been 16days I have been waiting for a resolution and still they didn't find if my product is out for installation or not. Such an irresponsible process to frustrate the customers. If you wanted to have your business running profit/successful don't choose RXO or XPO logistics for delivering your products to the customers. It leaves a black mark on your product and business.Also they will not compensate for their mistakes that cause lot of loss for the customers. I looked up on BBB and it says RXO is not accredited. I talked to daisy said the sooner date available as dec14th michelle said she will request for a compensation and Charles said the early date is dec15 from resolution team. And now they scheduled it to Dec23rd but again now they are saying Dec28 as the earliest delivery, They are not taking it serious. Ultimatly the customers has to suffer a lot. . Don't use RXO or XPO . This is the order number from samsung to RXO US365736278 They don't take any thing serious , they are not even compensating for my loss. worst company for your delivery services or any other logistics. Please do not choose this company as it will not respect customers . you will not get calls /emails. please check the attached photos of how many times I have emailed them with this issue but never The management got or took it serious. Please don't support this company and its sisters companies since the service would be utmost worst and the companies doing business with this RXO or XPO would loose their business. read more

The gentlemen delivered ahead of schedule! They were pleasant to interact with, they thoroughly explained the details of my bike, and took their time to tidy up the space before they left. I recommend RXO without reservation! read more

RXO was very professional throughout the delivery process and I won't hesitate to use them again. Delivery of appliance was promptly scheduled and crew switched out old appliance and installed new one without any issues. read more

Flawless delivery. They stayed within the delivery window, let me know when they were 30 minutes out, carefully unpacked everything and positioned it in the house where I wanted it, and answered all of my questions. Great experience! read more

RXO delivered my Dewalt air compressor the box was crushed and open and the motor was separated from the tank and mounts was broken. a picture was taken by the delivery man and the box was taped where the damage. I cannot use this compressor and have to send it out for repairs. No happy with this. Someone stack an item on the box of this compressor to get this kind of damage. sad, sad and very non professional. I am M. smith of Burlington, NC. UNHAPPY man. 4/19/23. read more

Excellent communication and delivery service. Company reached out day before, morning of, and 15 minutes out from delivery. Boxed treadmill was delivered intact on a pallet. Very pleased. read more

RXO delivery were great today! They called the day before to let me know what time to expect them. Day if delivery I also got a call when they were 45 minutes away. Upon arrival, they quickly unloaded and set up my Peloton row machine. The gentleman were polite, jovial and efficien. They took all trash of the wrapping/shipping container with them when they left. Great experience all the way around! read more

They delivered my new Peloton bike today! Extremely professional, sincere and helpful. The communication was spot on. I received an email the day before delivery, exactly as expected, giving me a window of time to expect them the following day. I received a call when they were about 45 minutes away to give me plenty of time to get home from work before they arrived. Great on all accounts. read more

First class delivery! Very polite and respectful to our home. Our delivery was top shelf in every way!

Very communicative and punctual! Very happy with delivery! We've been receiving calls and updates for our delivery for past few days, then was delivered as promised...really could not have been easier. read more

Delivery was super simple and fast. The men who delivered our Peloton bike were courteous and wearing masks and friendly.

Delivery showed up hours before expected and the guys that delivered my Peloton had it put together in the house in a matter of mins! Well above expectations! read more

Really nice delivery driver for our Peloton. Guys were prompt, courteous and kept our house clean.

I am having a worse experience with XPO, my refrigrator supposed to be delivered on sept 2nd weeks and they got it damaged and took it back same day and Samsung did send a replacement immediately which is sitting in their location for ever. they scheduled for Oct 4th and then put it back to hold and no further updates. it's a nightmare to reach out to them and get any sort of updated. still struggling to find when it would be sent!! read more

Got some furniture delivered and XPO was great! Great communication throughout about when to expect my delivery (they even tried to call when they were 30 minutes out on the day of delivery, twice, since I missed the first call). Delivery guys were friendly and efficient! They confirmed with me the furniture I ordered to make sure it was correct. Had a great experience with XPO and would use them again! read more

Peloton delivery was quick and complete. Delivery guys were very nice and professional despite my delivery being the last of 16 for them this VERY HOT day. read more

XPO delivered my Peloton and it could not have been quicker or easier. The guys were very kind, friendly and very helpful. Great experience! read more

XPO kept me informed as to the status of my delivery. On the day of, the delivery men were friendly, efficient and professional. Great experience. read more

very good service , delivered a peloton tread and was very careful on hardwood floors

These guys were on time, efficient, knowledgeable and professional. Highly recommended

Tricky getting this large item in my older small house. The guys were very nice and professional. Great job!!!

Two guys were sent to install my tonal about an hour later than my install window, they explained to me there was a mixup at their warehouse with equipment which caused them to be late. Took them about 45 minutes to get the installation done, cleaned up after themselves and left. read more

On time and very smooth delivery of my Peloton. The crew who delivered put it upstairs for me in it's intended destination which I thought I was going to have to arrange for myself. Afterward they gave me an overview of how to get started and offered a few tips. Fantastic experience! read more

What a great service. The delivery gentlemen were very efficient and gentle with my product.

everything arrived in great condition and the delivery team let me know when they were on the way.

just had a mattress delivered and the gentlemen that delivered, set up and took away my old mattress were not only exceptionally polite, they mimicked having and engineering degree. They admitted that this was the first time they had ever put this type of mattress together before and it was the toughest assembly of the day. Truth be told, they made it look easy! They were so patient and very mindful of their surroundings and advised us to take down a few painting. They were such a good team and we are so thankful for such good workers and most importantly awesome humans. read more

They were prompt, professional, efficient, friendly and they cleaned up after themselves. We couldn't be happier

If I could give no stars, I would. I had a delivery for 12/5 with a delivery window of 1:30-5:30pm. I left work at 1 to be home for the 1:30 window. The confirmation text I received said I would be notified 30 min before arrival. At 1:01 I saw on my doorbell camera that they had arrived early without any call ahead of time. I was home by 1:15. At 1:50 I called to ensure they were coming back since they came outside my delivery window and was told my window was still 1:30-5:30. I called again at 3:50 when I hadn't heard anything. I was again ensured they were still coming and they would send a note to the driver. 10 min later I checked my tracking and it showed that my delivery could not be completed as I was not home. I have since called 9 times and sent an email. Every time I am told to wait until they scan my item at the local hub. It's 7 days later. Does it really take 7 days to drive back to the local hub (that is 25 miles from me) and scan my item? I have been told numerous times when I've called that they are putting in an issue and someone will call me. I have not received a single call. And when I asked if I could speak to a supervisor, I was told there is none that is available. You would think someone that has called in multiple times and asked about the same issue would be able to get some information. This is absurd and terrible business. read more

They put together and deliver Peloton bikes. Dealing with them has absolutely made purchasing my Peloton bike a nightmare.

Good text notices in advance, arrived on time, job was completed quickly, delivery men were friendly and patient. I'd use them again in a heartbeat. read more

I had a confirmed delivery date for my new fridge, but the night before I got a text and an email saying it would now be delivered 4 days later. After many phone calls and having to get angry with all the excuses, shifting blame and run around I got a date for the following day of the original confirmed date. The guys that did the actual delivery were awesome...they did a great job...they get 5 stars!! Too bad those who do the logistics and answer the phones can't fall in the same category...there was no reason for all the drama if 1 they called instead of sending a text and an email when they couldn't do the confirmed date and 2 rescheduled it asap and not 4 days later...they created more stress and none sense for something that could have and did deliver the next day. read more

great communication about delivery updates. very friendly and courteous staff!

My Peloton was delivered today. The delivery guys were very friendly, respectful and provided a great experience. Can't wait to use it tomorrow morning! read more

Horrible customer service!!! After taking delivery of our couch 1 box was not delivered. Which is 1/2 of our couch. We tried to contact the delivery drivers and left messages with no response. Tried the chat function with RXO and she was absolutely no help. Only saying that I had to contact the company we purchased the couch from. I had already spoken with them and confirmed the entire couch was sent at one time. I called the customer service number where once again I was told that I needed to contact the company we purchased the couch from. I pulled up the email from RXO and told her that her email showed 4 boxes would be delivered. She said the delivery drivers confirmed delivery of of all 4 boxes. After going round and round on the phone my husband was finally able to contact the delivery drivers who said their invoice only showed 3 items were to be delivered. Meanwhile I was still on the phone with RXO who tried to call the warehouse (because she didn't know if it was open) after being on hold for a while I was told the warehouse must be closed because she got a voicemail and did not leave a message. I asked how the delivery drivers got the boxes of the warehouse is closed. She had no answer. After being " escalated" to another person to whom I had to explain everything all over again I was basically told nothing will happen before Monday and that I need to follow up with them. This is ridiculous!! We have 4 people in our house and 1/2 of a couch. Also, the pictures the delivery drivers took shows 3 boxes delivered but they confirmed online they delivered 4 boxes. Absolutely livid that I spent over 2 hours on the phone to get no where at all except a ticket number. I wish I could give Zero stars!!! Now we're here all weekend with no where for all of us to sit. read more

I have never used this company before but with getting a certain item from a company they are the ones that company choose to deliver my item. With that said they called to cancel my deliver 3 days before my scheduled date only to call me the following day to ask to set up a date.... really? Then only having a date 3 weeks out when I asked to speak to a supervisor none was available and I have yet to receive a call. They are the worst at customer service that I have ever dealt with and I will never recommend or use them again. I only gave them 1 star because I had to! read more

This company is awful. Was scheduled to deliver a Peloton ordered Nov 2021 never received any text updates despite sign up, showed up to our culdesac and allegedly took pics of our house and mailbox to prove delivery attempt despite never ringing our door bell, knocking on the door or otherwise attempting to the alert the homeowner who was present. This is all confirmed with our Ring camera, however delivery driver continues to lie about showing up. Called customer service, placed on hold for 30 mins, eventually spoke to someone not in the US and was told it would likely be another 6-8 weeks Feb 2022 before we could be rescheduled. It was impossible to get anyone else on phone able help rectify the situation. We are now paying for goods sitting in a warehouse through no fault of our own. Business is awful and delivery driver should be fired. read more

The delivery was solid in all respects. We received alerts about when the delivery would come. The delivery arrived on schedule. The two men unloaded the bike, carefully moved it inside the house , set it up and gave us necessary instructions before leaving. On time, fast, careful and courteous. read more