Two stars only because of the nice facility and kind employees, but Public Storage continues to…read morebait and switch as well as the cable companies. They sign you up for a certain rate, and after three months increase it by about 30-40%... within two years you are paying double. If you go online, you can find the original rate, at the same location, for the same size unit... book it ONLINE. I then called to ask if I could save everyone the time and effort to keep my same unit - NOPE. I booked it, at half the price ($130/month down to $59) and spent 45 minutes moving my stuff down the hall to another locker. Three months later and the cost is already going back up to $83... They don't advertise this as an intro cost... and they won't let me pay for an entire year at the original agreed plan. Trash company, until someone proves me wrong.

Mareshah was great!!!!! Positive, smiling face and joy for customers goes a long way. I'm so…read moregrateful I had the opportunity to work with her. If anyone needs a unit....please stop by and ask for Mareshah. She is the best!!!!

Fantastic service!!!…read more What a well mannered, respective and responsive team working at this location. I was assured by Alexis, Nikki and Quentin! These guys were awesome. They took the time to assist me with my needs and request. They did a great job telling me about the truck and the return policies. I was greeted with warm smiles as I entered the store. I'll definitely be back soon to rent my trucks from this location. The truck was in great condition and I got the job done without any issues thanks to Self Storage!

The at this place is very disrespectful they're saying there's no way that you can contact a…read morecorporate it's nobody a communication is just disrespectful and horrible

Clean facility, easy to get in and out…read more Staff is friendly, had some initial misses with communication but Ivan was very helpful in working out our issues!

I've had an excellent experience with this facility while using it for short term storage. The…read moremanager couldn't be nicer and more diligent at what he does. The facility is extremely well maintained, secure, clean, and orderly. I definitely feel my possessions are safe and in good hands! Highly recommend and will use again if necessary.

Frequent rental increases. "Climate controlled" storage thermostat said 90 last time I was in the…read morebuilding. Management allows some crappy awful wanna be garage band to practice in the climate controlled building so if you want to access your belongings you have to endure the audio assault of 1000 dying cats echoing through the metal walls instead of being able to retrieve your items in a peaceful manner from a professionally maintained facility.

First class storage facility. The workers are always courteous and accommodating. I've rented…read morethere twice and would return again if needed. I decided to release the storage at the end of the month but had to do it a few days later. They kindly prorated the fee for me. I appreciate that in this economy. Great value. Great service.

I needed a storage unit at the last minute and was frantically looking for a storage company…read moreonline. I chose Red Carpet Self Storage based on the proximity to my new residence. The man who runs the storage facility, Bill, was very professional, friendly, personable and was very helpful. I had called a few minutes before their closing time and Bill stayed on the phone and worked with me past their closing time to assist me in completing my order. The price was reasonable, very clean facility, well-lit after hours, clean bathroom for customers, and they had flatbed dollies in the halls for their customers to use. Bill also recommended to me their in-house moving company, Distinctive Moving and Storage, to move my belongings from the storage unit to my home garage. The move from the storage unit to my home garage was flawless. After dealing with a nightmare out of state move for months, it was a welcome change to work with Bill and not experience any issues whatsoever. Great example of top notch customer service. I highly recommend Red Carpet Self Storage!

Friendly staff now, took them a while but overall nice facility. Elevator is usually down though so…read morethat's a pain when your belongings are on the third level.

Seems good to me! I enjoyed working with the lady in the office to learn about the options and get…read moreset up with a lease. She was very nice to deal with, especially compared to the other place I went. The unit was perfectly cleaned out. The lock is included. The price was cheaper than the other places nearby. I would recommend this place above the others in the area.

Brassfield Self Storage was the least expensive of all the self storage options in South Durham…read morewhen I checked around. The facility is only a few years old, and is very clean and uncluttered. The person who rented me my unit was well informed and professional, showed me the 24-hour monitoring service, and explained that each unit not only has a lock, but an alarm that is deactivated when you use your code to enter the facility, and re-activated when you use your code to leave the facility. I was also able to use their big truck for free to move in my things. Simply put, I've had a good experience with them.

The new managers, Jennifer and John, are kind, helpful, and go out of their way to assist. The old…read morereviews are obsolete. I agree that the former manager was less than optimal. I have had a positive experience with Jennifer and John, and Cardinal Storage South in Durham.

I rented the large storage unit from Cardinal Storage last month and was told I had access to a…read moremoving truck to assist with moving items into my storage unit. I ended up not using the storage unit or the truck due to circumstances outside of my control, but had paid for the unit for an entire month (through Aug 22). A friend of mine is renting at the same location and they had additional items to move to their unit, but when I asked the company if they would be willing to allow us the use of the truck to move items into her unit instead of my unit that I had paid for. I was informed that the truck was not available, that it was not included, that the truck was not 'at will', and that the availability for use of the truck was only for moving in within the first two weeks past the signature of the contract. Even when I explained the situation, that I had rented a unit and had never used the truck, I was still informed that it was not possible and that no alternative could be provided. I would not rent storage from them in the future and I will be sure to recommend to everyone to not use Cardinal Storage in the future.

I had my storage with them for years. Predatory contracts, rapid and constant price increases. When…read morethe price increases got to be too much, I left.

Huge nightmare rip off. After calling corporate several times, I have determined Public Storage is…read morea scam. They lure you in with a rate that unreasonably continues to increase after move in. They offer NO customer service. I used two different facilities and found the same issues with both. When attempting a review of the Guess Road location, the yelp review link would not function and they don't list the location here for obvious reasons. Guess Road had several problems not even worthy of my time to discuss-security, homeless, drug use, etc. I hope this will save others from wasting their time and money. And after moving out, they refuse to return any prepaid fees. Disgraceful, greedy corporation. Never again.

Don't use this company. They don't want your business…read more They double the rent in 3 months Beware, make sure your next strongest space has a locked in price. Don't settle for Extra Storge!

Sherman and Onel have been so kind, communicative, and helpful through a busy move. I've stored…read morebelongings with Extra Space in several locations several times within the past few years and have always had a great experience. Would absolutely recommend!