Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

The husband and wife team here were amazing to do business with. I arrived earlier than I was…read moresupposed to and they let me right in which wasn't my intention but kind of them to offer. My fingerprints and pic for my license didn't take any time at all so if you need any of these type services provided here I would highly recommend them. Going into a place these days where they seem genuinely interested in helping you and not making you feel like you're a bother is refreshing.

From the owner: Instant Passport Photosread more

I love this place. I go out of my way to ship things with this Postal Annex. My boyfriend had to…read morereview his passport paperwork and he reviewed all the papers and made sure everything was set before we shipped it out. The man who works here is always so nice and helpful. There is also never any line. 10/10 recommend.

I can not thank Brian and his business enough for his thoughtful customer service. Always keeping…read morehis customers first. I will always shop anything that matters with Postal Annex - next to Harris Teeter on Tryon!

This is the best UPS Store in the area! There's another in Apex that I can literally walk to;…read morehowever their service is terrible so I drive 15 minutes to this Cary location. The owner of this location in Cary is kind and personable, and the service is fast!

I go to this UPS store to ship packages via UPS. My boxes are pre-labeled when I get there. Some…read moreshops frown on this but they have always been happy to receive the boxes and hand me a receipt. The place looks clean and well kept. They have a daily pickup. Works for me!

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

Staff is very friendly and helpful. They helped me successfully resolve an issue that I was having…read moreshipping a product. Packaging supplies prices are very reasonable.

Overall a solid business. Extremely convenient to have such a one stop shop for all your shipping…read moreneeds. It's especially convenient for drop offs and bringing in packages so they'll compare prices between carriers for you. They also carry a solid supply of shipping materials that you may need. The staff is also always very friendly, but at times may not be the most knowledgeable, this is usually ok though as they'll consult one another and get the necessary information. However, last time I went I was using a flat rate usps box and when I handed it over I was quoted twice the actual price, I know this for a couple reasons, the first being that it was a flat rate box and the prices are published. The second being that I just kind of said I'll think about it and went to the post office down the road who shipped it for the actual price which was literally half what the postal annex worker had quoted me. Now I'm not sure why their price was so high for the same carrier (usps) other than assuming that he did not quote the base price and instead quoted a price with add-one like insurance, tracking, etc. without asking me. Overall though I have always had positive experiences, and would still highly recommend, just would warn to be a little weary and ask some questions about specifics.

I had not only the beat experience I've ever had with a shipping company, this was one of the best…read moreexperiences I have ever had with any retailer. The service was outstanding. James and his wife are great. We got a better price than ups for a move of many large boxes. I highly recommend that you support this local business.

From the owner: Packaging and Shipping services Domestic & Worldwideread more

Great customer service from the woman that was working at the Cary, NC Walnut street location on…read moreMonday night. She was there for close. I was running late, she helped me with a box and getting my package out! Just went the extra steps for a great experience! I did ask her name but not sure I have the rigth spelling (Layhey?). Thanks for your kindness!

A couple of workers straight out of the ghetto. One moment I was trying to return an Amazon…read morepackage, the next I was pushing back on the lady because she claimed she told me she can't scan the code off my phone "last week". I haven't been in the store for a month. Then she stopped pushing back and just stared at me like she was going to punch me. Suddenly I was being bombarded with heavy cussing, which I gladly retuned. Point is, 'horrible customer service' is an understatement. Find yourself an alternative location.

Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.

What a wonderful place. The lady who runs it is SO KIND and helpful. She helps you figure out the…read morebest way to ship or mail your items. Also great photocopy rates. Highly recommend.

Not sure if you have been recently, but they have done a makeover of the store and it's pretty…read morenice! The staff were very friendly and helpful. Pro Tip: they match their online pricing. We found a chair in store that was $150 less on their website! Always check just to see if there is a better deal. As well, very low cost they put the office chair together and it was available for pickup that evening. Side note: if you need to recycle a printer - they will accept them and give you a small amount in Staples money for your recycling depending on the model and age of the printer.

BEWARE -- TERRIBLE CUSTOMER SERVICE AND ZERO ACCOUNTABILITY!…read more I am extremely disappointed with the way my daughter's print order was handled. She submitted a print job on Saturday and clearly explained that she needed it within 24 hours for an important presentation. She was told that, because it was Saturday, the order would be ready by late Sunday and that she would be notified when it was ready. She was never notified. No email. No phone call. Nothing. She went to the store Sunday to pick up her order, only to discover that the store had already closed. She returned first thing Monday morning, the morning of her 10:00 a.m. presentation, only to be told that their machine was broken and that her order would not be ready until Thursday. Let that sink in: she was told her order would be ready Sunday, received absolutely no notification that there was a problem, and then found out Monday morning, when it was already too late to make other arrangements, that she would have to wait until Thursday. The machine breaking is unfortunate and understandable. The complete failure to communicate with the customer is NOT. Had she received a call or email, she could easily have taken her print job to another company and been prepared for her presentation. Instead, when she tried to address the situation, the response was extremely rude and dismissive, essentially, "Good luck." As a result, she was unable to make her presentation as planned. I called the store manager, who told me that they had refunded the print job and that their policy is to notify customers when there is a problem. While I appreciate the refund, a refund does not resolve the real problem. The issue was the failure to notify her in time for her to make other arrangements. If you have an important print job with a deadline, I strongly recommend considering a different company. Apparently, if you need your printing sooner than six days