From Five Stars to One Star in 10 Minutes - Unreasonable Refund Policy!…read more I was actually prepared to write a glowing 5-star review after my initial experience here. The Hanna and the other staff were genuinely friendly and very helpful throughout the two days I spent gathering paperwork and setting up my private mailbox service. Today when I signed all the forms and paid $235 for 6 months of service, I was completely satisfied with the customer service. However, within 10 minutes of hanging up the phone, an urgent unforeseen circumstance occurred that required me to cancel my mailbox. I immediately called back to request cancellation and a refund. Hanna told me I needed to wait for their manager, who would be in within 40 minutes. When Joe, the manager, called, I was shocked to learn that their \"no refund\" policy meant they would keep my entire $235 payment - despite my having used the service for exactly 10 minutes. This policy turned what should have been a 5-star experience into complete disappointment. For $235 and 10 minutes of actual service, some level of reasonable accommodation seems fair to expect. The initial customer service was excellent, but management's inflexible approach to immediate cancellations is deeply concerning. **Buyer beware**: Make absolutely certain you won't need your money back before paying. Their no-refund policy applies even to immediate cancellations, regardless of circumstances.

Joe was fantastic helping me find the lowest price to ship meds on time. He was friendly,…read moreattentive, and very knowledgeable. In the future I will be driving here the extra 10 minutes from my local UPS just for the customer service.

I have been using Carolina Pack and Ship typically every week for mailing and returning packages…read moreand Reed and his team are always so welcoming and accommodating!! I am always so impressed with them! I typically avoid dropping packages off and going to the post office because it is usually a long process, but here it is such a breeze and they truly make sending packages enjoyable!! Highly recommend them!

I needed to fax a copy of a receipt, because the receiver would not accept a scan or email. I…read morestopped by to find they do faxes here the service was quick friendly and great value. I love the location and parking is a plus. I had been taking my business needs to the UPS store at Heritage, but parking and access can be challenging. Reed offers all the same services. Hours are 9a-6p Mon-Fri Saturday hours close at 2 closed on Sunday. Copies, faxes, Notary and shipping.

I took a small package with a plaque and birthday card enclosed. The clerk put stamps on the…read morepackage so it was rejected by the post office stating any mailpiece over one half inch thick that uses postage stamps must be presented at a post office. I usually go to a different shipping store and have no issues so I won't go back to this one.

Terra House is using location as a Mail Drop. I was asked to mail a return item to the Private Mail…read moreBox. On September 25, 2025, Terra House claims to not receive the return item which was delivered to 2920 Forestville Rd, Ste 100, PMB 1263, Raleigh NC, June 2025. I ordered the item in May 2025 (4 months ago) and they are just responding to my American Express inquiry. The United States Post Office delivers mail to this location. It's unfortunate that the USPO only retains Tracking information for a period of 30 days. BE CAREFUL

Bulldog Express has been consistently outstanding every time I've worked with them. Their team is…read moreprofessional, reliable, and always goes above and beyond to make sure everything runs smoothly. Communication is clear and timely, and you can always count on them to deliver with care and efficiency. Whether it's a quick pickup or something more complex, Bulldog Express handles it with the kind of service that sets them apart from others. Highly recommend them to anyone in the Garner area looking for dependable and friendly service!c

I visited this postal service location today with my two daughters to ship a business package. It…read morehad been about two years since my last visit, and I fondly remembered what made this place stand out: the owner's friendly Great Dane and another dog (whose breed I'm unsure of). They were such a delightful pair--the Great Dane was especially calm and welcoming for its size, adding a unique, joyful vibe to the experience. Excited for my daughters to encounter them like I had in the past, I asked upon entering, "Where are the puppies?" I was met with silence, followed by a sharp response: "We put them away for the day." I tried to keep things light by saying, "Okay, well, hi--how is everyone?" but received only a curt "We're good." I waited in line quietly until a young lady assisted us. My daughter, overhearing, asked about the puppies, and I explained there was usually a Great Dane and another dog. That's when a male employee interjected harshly: "I had to put the Great Dane down--you should be careful with what you promise." I was stunned, both by the rudeness and the sad news. The female owner then clarified that the dog had MS and could no longer walk, which explained the decision. I truly apologize for unintentionally reopening that wound; I had no idea, given the time since my last visit. A lot can change in two years, and I understand the pain of losing a beloved pet. That said, the tone and delivery were unnecessarily aggressive and off-putting. I simply wanted my daughters to share in the positive, dog-friendly experience that first drew me here for my business shipments. Unfortunately, the vibe now feels cold and unwelcoming--the energy is gone, and without that unique niche, there's little reason to return. I'd recommend others take their packages elsewhere for a more pleasant interaction.

FedEx to the rescue!…read more We were preparing for a grand opening in Wendell, and one of our activations involved a scavenger hunt with custom "golden tickets." I had ordered everything in advance and had it shipped directly to the site. FedEx showed the package as delivered and signed for, but once we started searching the mailroom, the package was nowhere to be found. Time for Plan B. Thankfully, I had the original ticket file. I sent it to this FedEx Office on Capital Boulevard around noon and requested a straightforward print job: color tickets, approximately 3 1/2 x 6 inches, printed on regular paper and cut to size. Nothing elaborate, but I needed them that day. By 6:30 p.m., they were ready -- and perfect. I had to drive into Raleigh from Wendell because there wasn't a convenient FedEx Office near the client site, but the trip was worth it. Pickup was quick, parking was easy right in front, the staff was professional, and most importantly, the finished product was exactly what I needed. No drama. No complications. They simply got the job done. I've always had good experiences with FedEx. It can cost a little more than some alternatives, but I appreciate the tracking and accountability, especially when I'm shipping or printing something important for work. When you're facing a deadline, reliability matters. And since I was already driving into Raleigh, I made a lovely dinner reservation afterward. Crisis solved AND dinner? I'll take the win! Thank you to the team at the FedEx Office on Capital Boulevard for helping turn a potentially stressful situation into an easy fix. Professional, efficient and dependable. I love me some FedEx!

Parker helped me yesterday! I needed to print just the first page of a document and it was super…read moreeasy. He was patient, kind and friendly. I hope you guys are paying him well he definitely deserves it! He was organically friendly and my process was quick and painless. I will return here if I need to no doubt about it. He was amazing.

I love Ship on Site. They are in the Stonybrook Shopping Center off of Wake Union Church Rd. The…read morestaff is very friendly and helpful here. I like that you can mail USPS, UPS and FedEx, so if you have multiple items, you can bring them to one location. Besides shipping, they offer mailbox rentals and printing, copying, and shredding services. They also have a notary and take passport photos. I believe they will also package items to mail for a fee. One side of the building is a gift shop with some unique gifts. If you are looking for a location to ship items or need other services, this is the place to go.

Choose your preferred/required shipper - UPS, Fed Ex, USPS, etc. - Ship On Site does them all, with…read moreone-to-one friendliness, excellent and unique items for gifting or elevating your postal experience, and no extreme cost difference from going to a Fed Ex or UPS Store - but a whole lot more charm, selection and shopability. For those of us who are Amazonites, if you time it right, free packaging and shipping with tracking receipt provided @ your local office store that starts with an "S" is kind of unbeatable, but as more folks discover it, the lines are getting longer and harder to time. We've used Ship On Site for personal shipping overseas, national work shipping that requires high efficiency and speed, and yes - Amazon returns. It's conveniently located right off Capital on Wake Union Church Rd, with access that enables easy off-and-on Capital Blvd via easy-access and egress through the strip center with Big Lots and an Ace Hardware to which it is adjacent. The staff is friendly and accommodating, and it has a connected gift shop that has super cool unique cards and related items. Check it out, definitely worth your time. Will add a few pics later this week to top this review off.

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

Great little shipping store with top-notch customer service!…read more Bring the items you want to ship and they will help you decide the best way to get them where they need to be quickly and at the best price, whether it's Fed-Ex, UPS, or USPS Priority Mail. You don't have to waste time printing or handwriting labels...they do it all. Just bring your mailing addresses and they will print the label, pack the box, and send your goodies (or fra-gi-le leg lamps) on their merry way. They will also sell your items on eBay and split (somewhat) the profit with you. You can also find delightful, scented soy candles (smells amazing in this little store), quirky artwork and even golf shirts for sale here. Super convenient, quick and easy!!

Friendly, efficient, and affordable. I'll take the easy-going people here over the post office any…read moreday. I only find the need to use this place maybe once a year at the most, but when I need them I'm REALLY glad they exist.