kept us updated when they would be arriving. took down and set up other mattress. very nice and professional workers

Had an order shipped from a bin box retailer and RXO provided the expo service. Updates were timely, accurate and easy to follow. They delivered it right to my daughter's apartment door (which was kind of impressive in such a huge complex). Everything was stacked neatly and there weren't the usual signs of carelessness you see sometimes (eg-box corners crushed). Excellent service all around! read more

No communication. Unresponsive. Refused to answer my questions about delayed delivery of my Amazon order- said they would only talk with Amazon. This after 10+ days after promised delivery date and two phone calls. read more

The 2 men delivered my very large and heavy order to my back room with precision and carefulness. They were friendly and helpful and suggested not to put all light weight things in same room because of possible damage. I would have them deliver things any day. read more

Amazing company!!!! So professional and kind and communication was great. Would highly recommend.

We had a great experience. They were professional and fun to talk with. 5 stars I appreciate it, their efficiency . read more

Delivery was fast and courteous. If only all my deliveries could be this efficient! Two people delivered my IKEA order at the beginning of my delivery window, tracking was super helpful and they made sure to get a photo for everyone's records. read more

The gentlemen were on time and very efficient. Signed up for text updates. Very helpful

Beware you may not get your package. This company is so incompetent it's insane. They never updated the specifics of when my order was going to be delivered. Then the day it's supposed to be delivered i'm sitting at home waiting all day for them to cancel the delivery and say "couldn't find apartment number". they did not contact me to ask for help. ARE YOU DENSE? Makes no sense. Now the order has to be rescheduled and I have to find time to wait for them again. And customer service did not help at all either. Never again. Update: they told ikea they were going to call me and come back and they never did. don't know where my items are or when I'm getting them. Avoid if you can read more

The delivery was very quick, and the workers were very courteous and friendly. They took their time making sure we had all the parts and pieces that were ordered. read more

The delivery team did an excellent job with my IKEA delivery! They were extremely polite, professional, and fast. Even though they were only required to deliver to the main entrance, they went the extra mile by bringing all the boxes up several flights of stairs right to my door. Truly exceptional service, thank you! read more

Everything went well, great product, we enjoyed it, thanks a million. We will definitely call on you guys if we need your service with matters. read more

Excellent delivery. Arrived on time. Placed items in requested room without question. Very professional and courteous.

RXO has delivered three large IKEA orders to my house. Communication is great - they give a delivery window the morning of, a heads up 30 min out and you can follow the truck location on a map. The delivery team is always courteous and careful. read more

These guys were great! Courteous and careful with our packages. They offered to help and place the packages wherever we needed.

Despite me calling two days before delivery to confirm the location and stair situation, they got my order wrong so they had the wrong size team to fulfill the delivery. The driver said they would call me back soon, never did. I spoke with the dispatch service who said they would contact the local team. I never heard from anyone. Four hours after my delivery window had closed I called the national line again and it was as if they had no idea what was happening and they started over calling the local team. The call center repeatedly claimed things then didn't follow up on them. Most recent said a VIP team member would call within minutes, they never called. Completely dissatisfied with the dispatching process which failed across the board. *update- the local team called me Monday and installed early the next morning as the first job. The delivery team was courteous and professional (as they had been on the initial visit). It was a challenging delivery with a tight staircase but they got it done very quickly- 40 minutes. So a frustrating start but they made it right. So 1 star for the national call center, 5 for the local team. read more

Easy! The drivers were great...arrived on time, super friendly, placed everything where I wanted it to go! No issues at all and a great experience, thank you! ​ read more

On time delivery. Super courteous delivery crew. Communication was excellent and they showed up early for delivery. I would recommend this company for any delivery needs. Well done XPO. read more

RXO was delivering a bespoke 16' x 12' electric awning. I selected the delivery date online when my order was ready to ship and received confirmation by text and email with tracking information and a 5 hour delivery window. As promised, I received a call from the company earlier in the day with a more precise (and slightly earlier!) delivery time, and a follow up call from the driver when they were 15 minutes away. Delivery crew was polite and professional. Excellent experience all around. Thanks RXO! read more

Team members were on time and were very courteous They were very knowledgeable . Left no mess.

great communication, fast and very friendly delivery guys. Handles items with care and even placed inside for me.

We checked in and waited for our ikea orders for an hour just to leave with nothing. Anytime we called them we were put on voicemail and the company itself had a bad experience with contacting this facility. read more

mattress from IKEA delivered swiftly and quietly on Sunday morning. Came perfectly packaged.

both delivery people were very courteous, prompt and were attentive to my wishes regarding the appliance they installed. Overall very very good experience. read more

F###k them. I ordered a tv from Amazon. Was supposed to be here in a week. Within two days, they sent a delivery confirmation saying they couldn't deliver it for an ENTIRE MONTH!!! I called and asked if I could just pick it up. They said I needed to Amazon to schedule that. Well...the Amazon rep contacted them and came back to tell me XPO doesn't allow a person to pick up their own package. Why couldn't their hired jackass just tell me that??? Why can't a person go there, show ID, and just grab their package? GO f#$k YOURSELVES!!! read more

Friendly delivery service that went above and beyond! I appreciated the front door service.

Courteous, pleasant delivery men. Put items where I asked. Notified me when they were near.

Delivery was on time and the drivers were professional and courteous. They were careful not to damage the product.

The men were polite and efficient. The tracking system and texts made it very convenient.

The two gentleman that delivered my washer and dryer are very nice and curious and communicated with me the whole time while they were installing them!! read more

They called ahead and arrived when they said they would. Worked hard. very courteous and professional. Did not leave a mess. Great team

Prompt delivery, delivered on time. Professional, courteous and efficient service team.

I have had to deal with RXO on three different occasions so far. 1. I ordered something on Amazon and they contracted RXO to ship and deliver. When I ordered, I was able to choose the date and time range for the item to be delivered. I chose 5pm-8pm, so I wouldn't have to take off from work. Earlier in the week of the delivery, I received a phone call in which a human verified the day and timeframe. Everything seemed to be going as planned. The day before the planned delivery, I received a text saying the new timeframe is 11am-2pm and it gave me the option to confirm or change to a new day. Being I already waited two weeks and it would be another two weeks, I opted to keep the 11am-2pm, and took the day off from work. 2pm comes around and no call, text, or sign of the delivery. I call RXO and they tell me the truck is running late and should be there by 3:30pm. I forget about it and it is now 5pm and I call again. This time, the worthless person said they could not get a hold of the driver and to just keep waiting. I've been waiting from 11am to 5pm, how much longer did they want me to wait? The delivery finally arrived around 6:45pm. 2. I ordered something from IKEA to be picked up at the delivery site, everything went ok, except I had to drive there and put it in my own vehicle. 3. I ordered some other items from IKEA, but knowing it would not fit in my car, I opted to pay for delivery. IKEA also contracted RXO for shipment and delivery. This time, the delivery truck was not as late, but still out of the window given to me. However, as they were unloading the items off of the truck, a few items fell from the deck to the floor. The delivery person tried to act like nothing happened and tried to just drop it off without mentioning it. I told him that I saw it fall and would have to see the damage. Two items were crushed in the corners, making them useless, and two items were missing. The driver took photos of the damage but could not note the missing items. He still wanted me to sign for it but I refused. I hope I won't have to deal with them again. They're worse than FedEx. read more

Excellent communication via phone, email, and text. The delivery guys were nice and seemed to follow through on the entire setup and calibration process of my Peloton Tread. read more

First - the installers are excellent. Friendly, considerate, explained everything well. RXO however - WORST COMPANY EVER. They first failed to send the installers out with the parts necessary to install a dishwasher. I went to Home Depot and grabbed what was needed, and tho the installers were still there, the dispatcher would not allow them to complete the installation. The dispatcher said they'd return on Saturday (it was Tuesday). Saturday came, no delivery. Could only leave messages with RXO, no answer. Rescheduled for the 2nd time. They arrive and again RXO has sent them out with a supply line that's too short. They're not allowed to use the current supply line because if it leaks, they have to pay damages OUT OF THEIR OWN POCKET. Ends up the installers are contract workers, not full-time employees of RXO, who are being ABUSED by RXO. They are regularly fined if there are any problems at customer site. They're making very little anyway, and RXO is hitting them with financial penalties. Anyway after much discussion with the dispatcher (and 30 minutes wasted) they were allowed to proceed with the installation. Look at other reviews - many of them indicate the installers were late. Why? - because RXO is sending them on RIDICULOUS SCHEDULES. Ours was the first installation, they had 16 (!?!?!) additional installations on the route. With the tricky installation and delay from RXO's dispatcher, there's no way these guys will have less than a 12 hour day. They'd have trouble mearly driving to 16 different locations and dropping stuff in the driveway in a signle day. And customer support? DONT BOTHER calling them. You won't be able to understand the clearly outsourced call center operators, and they won't understand anything moderately complex you tell them. Then they'll hang up on you or transfer you to the originator (LG in my case) who will have NO CLUE what's going on with the delivery since they outsourced it to RXO. All calling customer support will get you is time wasted. TL;DR - RXO is in the top 5 worst companies I've ever dealt with in terms of both customer service, and abusing contract workers (they're not even employees). I can't even be sure that RXO is licensed, bonded, and insured. It seems how they treat their contract workers is borderline illegal. AVOID AT ALL COSTS. read more

These guys were professional courteous. FYI, the app is a little slow so delivery updates lag...

RXO delivered damaged Samsung appliances twice. Even though we had to refuse the deliveries, the guys were always courteous and on time. Today, new appliances were supposed to be delivered between 8 and noon. They never came. Upon calling the driver shortly after 12 PM, he explained he had got the address wrong. As he consequence, he pretended he was not able to make the delivery. We asked him to come back and deliver but he objected he was now too far - How would he even know if he really had the wrong address? We insisted and he hanged up on us. Samsung confirmed that RXO actually had the right address. This makes the driver a liar or, at best, an incompetent professional. In any case, this does not reflect well on RXO. read more

Prompt delivery, delivered on time. Professional, courteous and efficient service team.

Friendly, professional delivery guys. We were given a window of 8:30-12:30. By 12:30 nobody had shown or called. I called and the person on the phone was almost unintelligible because of their thick foreign accent, but essentially said "can't help you, just keep waiting." They finally showed at 2:30. I feel we're were charged wayyyy too much for the delivery, even if it had showed up on time. As above, the individuals who made the delivery were good, but the organization, customer service, communication, and value proposition were all disastrous. read more

Very efficient and polite mattress delivery team! They were in and out in 15 minutes.