Very reliable, back their work very professional. Did not over promise on phone and kept it clean…read moreand to the point. Up front pricing, very satisfied customer. These guys are what you wish Magnolia guys were.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

I have been with NETEO practically from the beginning. Many years. Their service was top notch…read more Phones were always answered and the tech support people were the best. Their communication, if you sign-up, keeps you informed of the status of the complete system. That is top notch. A few folks that had been with the company for years left the company. I feel they helped get the business up and running and left it in good hands. Something has changed. The phones are no longer picked up from Tech Support, Billing, or Sales. It seems they might be short on people. If you leave a message as the system instructs, you do not hear back. You can keep calling back and no one answers once they are open. They have a service that is not within Colorado who eventually picks up the call and takes messages only. They have no information on any details of the company, just takes a message. I hope something changes in the very near future. It is not the staffs issue; they need better support. The staff is always professional and so nice. NETEO internet system itself is great. The issue is lack of communication. It was the best out there for internet service up in the foothills. The internet service itself is great and the price is very reasonable. The heart of any company is communication and that has been lacking for months now. I hope it can be corrected in the very near future.

Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

I highly recommend the Aspen Grove location as the folks are friendly and also knowledgeable. They…read morehelped me so much today with my phone.

The two people working at midday on 12/31/26 were remarkably condescending and unhelpful. They…read morewouldn't stop talking long enough to understand what the actual problem was. Instead, they chose to cut us off and loudly talk over us with condescending, unrelated, rambling monologues which had no bearing on the issue we were trying to explain, treating us like we couldn't even read. I understand this is probably a difficult time of year but you really ought to make sure you understand the actual problem before you begin trying to deflect it. Those two really made fools of themselves and the company they represent. Customer-facing positions are probably not a good fit for them.

This is particularly for the store. It's crazy that this store is absolutely filled with customers…read moreand the time to get to each individual customer has been painstakingly slow. This is actually the second time I've been at this store this week and it literally takes about an hour to get any help. We particularly came in because we are cancelling our services with them. We would think it would be easy just to cancel and drop off the equipment but that's not the case. I don't know if I would be a returning customer-services are okay. I'm just shocked at how slow the customer service has been at this location... they definitely need to do something about it.

Daniel was very helpful with our questions. and told about phone service…read more pleasant attentive and professional

I have had nothing but issues with Ting for over six months. I will have about a week and a half to…read moretwo weeks where my internet is fine. Then on a random day I'll have a lag spike and it will start showing I'm in Ghana. I live in frickin Colorado. I have to call and wait 45 minutes to an hour for someone if they answer at all. They then have to completely reset everything IP wise. I have to sit on hold with them for at least 30 minutes. This is getting ridiculous. (NO I DO NOT HAVE A VPN!)

My parents signed up for Ting 3 weeks ago and were told everything would be done on January 30th…read more It's now a week later and the installation was only partially completed. These people have no clue what they're doing! Their so called customer service had my dad on hold for a very long time. We all want fast reliable internet service, but this company isn't even reliable. Please don't waste your time. You're better off going to one of the bigger, reputable companies.